스위트, 침실 2개 | 전용 간이 주방 | 대용량 냉장고, 전자레인지, 쿡탑, 식기 세척기

레지던스 인 바이 메리어트 포틀랜드 다운타운 워터프런트 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 610개" "
평점 8 - 좋아요. 1002개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 74개" "
평점 4 - 별로예요. 1002개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 20개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

JI HYE

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
주방기구 업그레이드 플리즈
식기구가 조금 불결해서 사용할수가 없었습니다.
2020년 9월에 2박 숙박함
답변 제공: Adam G 님, 2020년 9월 18일
Thank you for taking the time to let us know about your recent stay here at the Residence Inn. We are pleased to hear that enjoyed your visit with us. Your wonderful feedback will be shared with the hotel staff to make sure we continue to deliver the type of service Marriott is known for. It was truly pleasure to serve you, and we hope you'll come back and see us again the next time your travels bring you back to the Portland area. Thanks again for choosing to stay with us!! Thank you Adam G

10/10 - 훌륭해요

JI HYE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
냄비류가 너무 깨끗하지 않아서 사용할수가 없었어요.
2020년 9월에 1박 숙박함
답변 제공: General Manager 님, 2020년 9월 16일
Thank you for the high ranking. We hope you enjoyed your time here in Portland!

10/10 - 훌륭해요

christiane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place incroyable ! Tout est parfait dans les moindres détails! L’espace cuisine vraiment bien pensé! On planifie déjà un prochain séjour bientôt!😁
2024년 4월에 2박 숙박함

8/10 - 좋아요

wayne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice location, parking is across the street, not connected, nice and clean rooms,
2024년 4월에 1박 숙박함
답변 제공: Morgan 님, 2024년 4월 11일
Dear wayne,Thank you for choosing to stay with us and for sharing your feedback. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience during your recent stay.We're delighted that you found our location to be convenient and our rooms to be nice and clean. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad that we succeeded in meeting your expectations in these areas.Regarding parking, we apologize for any inconvenience you may have experienced with our off-site parking across the street. We understand the importance of convenient parking options for our guests, and we appreciate your feedback on this matter.Thank you once again for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Morgan ThibodeauFront desk supervisor

10/10 - 훌륭해요

Maria 님, Gloucester

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location to downtown Portland was perfect.
2024년 3월에 2박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 4월 9일
Dear Maria,We're thrilled to hear that you found our location to downtown Portland perfect! We strive to offer our guests convenient access to the area's attractions, and we're delighted that our proximity met your needs. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back on your next visit to the area!Sincerely,Morgan ThibodeauFront Desk Supervisor

10/10 - 훌륭해요

kate

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We ended up staying here very last minute due to a snow storm. We showed up at 11:30 pm after booking online and we were greeted and checked in quickly, she was also able to add our Marriott membership to the account. Due to the continuing inclement weather we asked for a late checkout and then were even allowed to take a few meetings from the board room since it was not in use after we checked out. Overall a very welcoming and convenient experience, saving us a lot of stress and the complimentary breakfast was great as well! 10/10 recommend!
2024년 4월에 1박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 4월 9일
Dear kate,Thank you for sharing your experience with us! We're delighted to hear that we could provide you with a welcoming and convenient stay, especially during unexpected circumstances like the snowstorm. It's fantastic that our team could accommodate your late arrival, add your Marriott membership, and extend your checkout time to ease your stress. We're glad you found our complimentary breakfast enjoyable and that you were able to utilize the board room for your meetings. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay in the future!Sincerely,Morgan ThibodeauFront Desk Supervisor

8/10 - 좋아요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
What we didn't like was that our king bed suite was in fact a "hotel king" which was a queen in measurement. Shame on Marriott!
2024년 3월에 2박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 4월 6일
Dear Frank,We apologize for the inconvenience due to the misleading size of your bed. We hope despite this, you enjoyed your stay.Morgan Thibodeau Front Desk SupervisorResidence Inn, Portland Downtown/Waterfront2077611660

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 4월 1일
Dear Alex,We are absolutely thrilled to receive your perfect 10/10 review! Thank you so much for taking the time to share your feedback following your recent stay with us. Your satisfaction is our top priority, and we are delighted that we could provide you with an exceptional experience. It means a lot to our team to know that we have succeeded in making your stay memorable and enjoyable. If there's anything specific that made your experience special or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for your wonderful review and for choosing to stay with us. We can't wait to have the pleasure of welcoming you back in the future! Warm Regards, Morgan Thibodeau Front Desk SupervisorResidence Inn, Portland Downtown/Waterfront

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really clean!
2024년 3월에 1박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 3월 28일
Dear Crystal,Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review highlighting our cleanliness. Our dedicated housekeeping team works diligently to ensure that every corner of our property is spotless, and it's wonderful to know that their efforts have been noticed and appreciated. Your feedback serves as motivation for our team to continue upholding the highest standards of cleanliness throughout our hotel. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of exceptional. Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another clean and comfortable stay in the future.Sincerely, Morgan Thibodeau Front Desk SuppervisorResidence Inn, Portland Downtown/Waterfront

10/10 - 훌륭해요

Hanna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and great service!
2024년 3월에 1박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 3월 20일
Dear Hanna,Thank you so much for your kind words. We are thrilled you found our service and location great. Your satisfaction is our utmost priority, and your review serves as a testament to the hard work and dedication of our team. We are genuinely grateful for your kind words and for choosing to stay with us. Should you ever find yourself in the area again, we would be honored to welcome you back for another exceptional stay. If there's anything specific that made your experience stand out or any way we can further elevate your next visit, please do not hesitate to let us know. Once again, thank you for your perfect rating and for entrusting us with your hospitality needs.Warm regards,Morgan Thibodeau Front desk supervisor

10/10 - 훌륭해요

Eriselda

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 3월 14일
Dear Eriselda,We wanted to take a moment to express our sincere gratitude for your perfect 5/5 review!Your feedback means the world to us, and we are thrilled to hear that you had such a wonderful experience during your recent stay with us. Our team works tirelessly to ensure that every guest feels welcomed and valued, and it's incredibly rewarding to know that our efforts have made a positive impact on your stay. We hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything specific that made your experience special or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We are always here to assist you and ensure that you have a wonderful stay with us.Once again, thank you for your perfect rating and for choosing to stay with us. We can't wait to have the pleasure of welcoming you back!

10/10 - 훌륭해요

Ornela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 3월 6일
Dear Ornela,Thank you for taking the time to leave us a review following your recent stay. We greatly appreciate your feedback and are thrilled to hear that you had an enjoyable experience with us. Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay a memorable one. We take great pride in providing exceptional service and ensuring that our guests feel welcomed and comfortable throughout their time with us. Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back for another fantastic stay in the future! Morgan Thibodeau Front Desk Supervisor Residence Inn, Portland Downtown/Waterfront

10/10 - 훌륭해요

Jimal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's our favorite hotel to stay at when traveling to Portland. We love the across the board feel about everything this hotel has to offer. Thames St. gravel parking lot run by the city is a mere minute walk away. $10 a day for up to fifteen days. Just make sure the kiosk takes your card. I used my Visa CC and I didn't realize that the card was denied because it just went back to the main screen without saying denied. I got a parking ticket within the first hour. Went online to find out the card was denied, used a different card and it worked and went to a receipt screen this time. So, wait for the receipt screen people!
2024년 3월에 1박 숙박함
답변 제공: Morgan Thibodeau 님, 2024년 3월 4일
Dear Jimal,We wanted to extend our sincerest gratitude for taking the time to leave a perfect score. We are thrilled to hear that you had a fantastic experience during your recent stay with us.Our ultimate goal is to provide exceptional service and create memorable experiences for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our greatest reward, and we are truly honored to have had the opportunity to exceed your expectations. Should your travels bring you back to our area, we would be absolutely delighted to welcome you back for another outstanding stay. If there is anything specific you loved about your experience or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for your wonderful review. We cannot wait to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

Jean-Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
go
2024년 2월에 2박 숙박함
답변 제공: Morgan 님, 2024년 2월 11일
Hello Jean-Martin, Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!

4/10 - 별로예요

michael

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The room is sold as a harbor view but you have to look around the building to see the water it’s down the street a few blocks not what I would consider a harbor view
2024년 1월에 2박 숙박함
답변 제공: Morgan 님, 2024년 2월 11일
Hi Michael, Thank you for staying with us and leaving a review. I am sorry you didn't enjoy the view from the room that you booked with us. I will say, while it is not an ocean front view, you can see the water, and is a better view than looking into the parking garage, hence the price difference.Thank you again for staying with us and providing your feedback.

8/10 - 좋아요

James

2024년 1월에 1박 숙박함
답변 제공: Mackenzie 님, 2024년 1월 12일
Hello James,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Mackenzie TuckerFront Desk SupervisorResidence Inn Portland Downtown/Waterfrontmackenzie.tucker@crestlinehotels.com2077611660

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 21일
Michael,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

KRISTA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 21일
Krista,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 숙박 시설 상태 및 시설
Awesome
2023년 12월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 21일
Ronald,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

8/10 - 좋아요

Alan

2023년 11월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 21일
Alan,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

6/10 - 괜찮아요

Laurel

2023년 12월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 21일
Laurel,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. To assist us in continuing to provide positive guest experiences, any additional feedback regarding what we could have done to make your stay more enjoyable would be greatly appreciated. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Hellmut

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 13일
Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Ursula 님, Brewer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 10일
Ursula,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was large and clean. Easy in/out when leaving for dinner, etc.
2023년 11월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 1일
Lisa,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Ernesto

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cerca a todo
2023년 11월에 3박 숙박함
답변 제공: Timothy Richard - Gerente de recepción 님, 2023년 12월 1일
Ernesto,Gracias por tomarse el tiempo para brindarnos sus comentarios sobre su reciente estadía con nosotros. Brindar el más alto nivel de hospitalidad y comodidad es nuestra prioridad número uno y nos complace saber que tuvo una experiencia agradable durante su visita a Portland. ¡Sin duda fue un placer recibirlo y esperamos darle la bienvenida nuevamente en el futuro!Atentamente,Timoteo RichardGerente de recepción

6/10 - 괜찮아요

Erin

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 12월 21일
Erin,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. To assist us in continuing to provide positive guest experiences, any additional feedback regarding what we could have done to make your stay more enjoyable would be greatly appreciated. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here before! Works out great!
2023년 11월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 11월 19일
William,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your most recent visit to Portland. It was certainly our pleasure to host you again, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 11월 2일
Thomas,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we're happy to hear that you had an enjoyable experience during your visit to Portland. It was our pleasure to host you, and we hope for the opportunity to do so again in the near future!Sincerely,Timothy RichardFront Office Manager

8/10 - 좋아요

Tania 님, New York

2023년 10월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 11월 19일
Tania,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

8/10 - 좋아요

virginia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
why do you charge for parking in garage when i told you that i was not using the garage. when i checked in and when i checked out. the person at the front desk was very rude. if i had not looked at the bill before i left i would be charged 240 for nothing. you need to fix this problem,so people are not overcharged
2023년 10월에 8박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 11월 1일
Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. I apologize for the billing error that occurred and for the impolite service you were given by the front desk worker you interacted with. I have spoken with the front desk worker in question, as this is not what we expect from any of our employees, and I thank you for bringing this interaction to my attention. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy Richard

8/10 - 좋아요

Kristin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very close to lots of eating g iptions and shopping. Our view was beautiful once we were moved on the second day to the right room. Our flight was delayed and even though we called our room was given away. Disappointing for our 20 year anniversary. We were moved the next day after complaining. View and location was excellent. Breakfast was good but didnt change day to day. Different options might be better for guests staying more than a day or two.
2023년 10월에 7박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 10월 22일
Kristin,Thank you for taking the time to provide your feedback regarding your recent stay with us. We apologize that you were placed on a lower floor harbor side room, but are happy that we were able to move you up to a higher floor after you brought it to our attention that you were not happy with the location. We hope that you enjoyed your time with us and had a pleasant anniversary, and we welcome you to stay with us again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for walking around portland very nice property lovely studio.
2023년 10월에 2박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 10월 22일
Susan,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Eleanor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 10월 7일
Eleanor,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Peter

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly staff, proximity to everything.
2023년 9월에 3박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 28일
Peter,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we're happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again next time you're in Portland for another great experience!Sincerely,Timothy RichardFront Office Manager

8/10 - 좋아요

leah

좋아요: 직원 및 서비스, 객실의 편안함
Good location & service. The facility was a bit worn but we were glad to have a studio suite with full kitchen for our 8-night stay. There’s a bit of misleading info on this facility’s site & signage around the building. They state they have a hot tub (even listed on their internal TV info) & daily happy hour with complimentary beverages & snacks. There is no hot tub (but an indoor pool) or happy hour. The cocktail lounge is open limited hours & serves no food. We had nightcaps at another Marriott hotel a block away. Because the cruise ship dock is nearby, there’s lots of tour groups in & around the hotel. The staff do a great job serving lots of people with quick turnaround.
2023년 9월에 7박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 26일
Leah,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an overall enjoyable experience during your visit to Portland. I will be reaching out to our IT department to have the information displayed on our TV's updated, and I appreciate you bringing it to my attention. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 편의 시설/서비스
Close proximity to docks
2023년 9월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 24일
Ronald,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we are happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again the next time your travels take you to Portland!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was exceptionally kind and helpful.
2023년 9월에 7박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 24일
Cynthia,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we are happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again the next time your travels take you to Portland!Sincerely,Timothy RichardFront Office Manager

8/10 - 좋아요

fredrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 18일
Frederick,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property. Room was very clean. Walkable to the harbor, restaurants and shops.
2023년 9월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 16일
Sheila,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 13일
Ellen,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

4/10 - 별로예요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Too expensive
Expensive room rate and additional parking fee of $30 for parking down the street away from hotel.
2023년 9월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 13일
Paula,Thank you for taking the time to provide your feedback regarding your recent stay with us. We are sorry to hear that you found the hotel to be expensive and the parking to be inconvenient. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

2/10 - 너무 별로예요

Brian

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They had to move us to another hotel as the room we booked was no longer available for an undisclosed reason and didnt bother to notify us until we arrived. Definitely never using their hotel again, after such shoddy and disrespectful behavior.
2023년 9월에 3박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 9일
Brian,Thank you for taking the time to provide your feedback regarding your recent stay in Portland. We apologize for having to relocate you to the AC Hotel, and regret that we were unable to accommodate you. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 8일
Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!

10/10 - 훌륭해요

Darrin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Met all our needs
The location was perfect to walk to Old Port and downtown Portland. The staff was very friendly and helpful. Breakfast each morning was excellent, well stocked and a great variety with very attentive staff. The hotel was clean and the bed was super comfortable. The suites are so roomy with a full kitchenette. We stayed 8 nights and fully enjoyed it. Definitely book this hotel again.
2023년 8월에 8박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 5일
Darrin,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Gunilla Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice stay. Great staff. Great rooms. Breakfast could have had more fruit and non-dairy options. Parking very expensive.
2023년 8월에 5박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 4일
Gunilla Christina,Thank you for taking the time to provide your feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed your stay, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 4일
Karen,Thank you for taking the time to provide your feedback regarding your recent stay with us. It was our pleasure to host you during your time in Portland, and we hope for the opportunity to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

6/10 - 괜찮아요

Katelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The AC is the room did not work…. The cabinet doors where loose and about to fall off. This was booked several months in advance… went to check in at 3:45 and the room was not ready, check in is at 4. We had to wait by the front desk with all luggage and keep asking front desk for status. Room was not ready until 4:30 and we had 5:15 dinner reservations which we where almost late for. Not impressed for the price paid
2023년 8월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 8월 26일
Katelyn,We are sorry to hear that you did not have an enjoyable stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. Overall feedback is valuable as we strive to improve with each and every guest stay, and I thank you for bringing the problems you encountered to our attention. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

4/10 - 별로예요

Patrick

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our first room they had cleaned the carpets. They were still wet and smelled of dog pee. They didn’t have another room until the next day so they took $100 off our room.
2023년 8월에 2박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 8월 18일
Patrick,We are sorry to hear that you did not have an enjoyable stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. We strive to deliver comfortable, clean accommodations, and regret that we fell short on your recent visit with us. I have shared your feedback with the appropriate leadership team to ensure that this is an isolated experience, and I sincerely thank you for bringing the problems you encountered to our attention. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy Richard - Front Office Manager

8/10 - 좋아요

Tracy

2023년 8월에 8박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 4일
Tracy,Thank you for providing your feedback regarding your recent stay with us. It was our pleasure to host you during your trip to Portland, and we hope to be able to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 - 훌륭해요

Nicole

2023년 8월에 1박 숙박함
답변 제공: Timothy Richard - Front Office Manager 님, 2023년 9월 3일
Nicole,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager