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홈우드 스위트 바이 힐튼 피닉스 에어포트 사우스 여행 후기

3 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 276개 이용 후기 중 206개" "
평점 8 - 좋아요. 276개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 276개 이용 후기 중 10개" "
평점 4 - 별로예요. 276개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 276개 이용 후기 중 14개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 3박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2024년 3월 11일
I will pass along your kind words to my staff! We are all excited you enjoyed your stay!

8/10 - 좋아요

zoey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No thank you
2024년 3월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2024년 3월 11일
Thank you for staying with us!

10/10 - 훌륭해요

Chelley 님, Tustin

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
great place to stay while going to an angels spring training game!
2024년 3월에 3박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2024년 3월 10일
Thanks for staying with us!

10/10 - 훌륭해요

Nadia

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in, clean rooms and an amazing breakfast spread!
2024년 2월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2024년 3월 10일
Thanks for staying with us!

10/10 - 훌륭해요

Rea

좋아요: 숙박 시설 상태 및 시설
The staff were friendly and helpful.
2024년 2월에 4박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2024년 2월 11일
I appreciate your great review! Thanks for staying with us!

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient airport pickup. Clean and nice hotel with great breakfast
2023년 12월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 12월 20일
We are glad you enjoyed your stay! Thanks again for staying with us!

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly place to stay in Phoenis
The front desk was very helpful in giving us directions to places and answered all of our questions.
2023년 11월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 11월 22일
I am glad we could help! Thanks again for staying with us!

10/10 - 훌륭해요

vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always love Homewood Suites......nice to have our own roomy apartment with full kitchen......airport shuttle is always appreciated and you can't beat the wonderful evening meal and full breakfast........the saddest part is checking out......
2023년 10월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 11월 13일
Thank you for the great review, Vicki! We are glad you enjoyed your stay, and the only thing good about leaving, is it gives us a chance to see you next time!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 10월 25일
Thank you for the great score. I'm glad we enjoyed your stay.

10/10 - 훌륭해요

Robert 님, Lompoc

2023년 10월에 2박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 10월 23일
Thanks for the great score! I am glad you enjoyed your stay and can't wait till you visit us again!

10/10 - 훌륭해요

Jaime

2023년 10월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 11월 3일
Thank you for the great review! I am glad you enjoyed your stay and can't wait to your next visit!

10/10 - 훌륭해요

Tracey 님, Chicago

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was extremely nice! Complimentary breakfast was the best! Very friendly staff! Our sweet was just perfect! Will be booking here every chance I get 😍
2023년 8월에 4박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 9월 13일
I told the staff about your heart eyes emoji! We are all excited you enjoyed your stay and can't wait to see you next time!

10/10 - 훌륭해요

Jonelle

2023년 8월에 2박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 9월 23일
Thanks for your great score!!

10/10 - 훌륭해요

Patricia

2023년 8월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 9월 13일
Thank you so much Patricia!

4/10 - 별로예요

Erika

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok, but the basics are overlooked.
The front-desk professional started our stay off right - we got in late and she was very quick and friendly. We went to sleep, but when we got up in the morning - once already in the shower it was discovered that the big bottles of shampoo and conditioner mounted to the wall were totally empty - that had to have taken more than just a day to happen. Alos, there were not enough towels which required another trip to the front desk. On a time crunch I couldn't reshower so it was not great. We just wanted the bare minimum on our short stay and these little, but very big misses, really made for a stressful morning.
2023년 7월에 1박 숙박함
답변 제공: Shannon D. Hubbard, Guest Services Manager 님, 2023년 7월 27일
I appreciate your feedback and apologize for all of those missing items. That is not normally what happens, but I will let housekeeping know that we did miss filling that room. Please email me directly at shannon.hubbard@hilton.com any further questions or issues. Thanks again for staying with us!

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There is a lot of construction in the area right now. The Lyft driver negotiated with no problem though. Easy walk to several fast food eateries.
2023년 7월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 7월 20일
Thank you for staying with us! See you next time!

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My go to place in Tempe
As always, enjoy staying here. Very friendly staff, awesome breakfast bar, very clean rooms, many amenities, pool area is amazing and it’s very quiet.
2023년 7월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 7월 12일
We are always happy to have you here! Thanks for staying with us and see you next time!

10/10 - 훌륭해요

dulaya

2023년 4월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 5월 10일
Thanks for the great review!

4/10 - 별로예요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Cold showers
No hot water in the morning.
2023년 3월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 3월 28일
My apologies for the maintenance issue with the cold water. My system was strained because of the occupancy levels, so it affected the water available. I will add 20,000 points to your Hilton Honors account for the inconvenience. Thanks again for staying with us!

4/10 - 별로예요

Mariela

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Our room had no hot water! My kids and I had to shower with freezing water because the hotel could not fix it. We were not moved to another room because they were all booked. I would like a refund because not having hot water is unacceptable.
2023년 3월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 3월 20일
I apologize for the water issues. When we talked at the desk before you left, I gave you half off your stay to accommodate for the issues. Thanks for staying with us and we hope this does not deter you form staying with Homewood Suites in the future.

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel with nice big room and nice pool
2023년 3월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 3월 17일
Thanks for that great review! I am happy we could be of service!

2/10 - 너무 별로예요

Michael

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 5박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 3월 17일
I am sorry we were not able to meet your expectations during your stay. I hope this not sour you from Homewood as a whole. Thanks for staying with us.

2/10 - 너무 별로예요

Jacqueline

2023년 3월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 5월 10일
Thank you for staying with us . What was it about your stay that you did not enjoy? Your feedback will help us better serve our guests in the future.

2/10 - 너무 별로예요

Michelle

2023년 3월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 4월 5일
Thank you for your feedback. If you could give me some details about what made your stay a "1", it may help improve our service for the next guests. Thanks again for staying with us and I look forward to your reply.

10/10 - 훌륭해요

Emily

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a fantastic property for families, especially those with young children, as the bedroom has its own door (so baby can go to sleep early than the parents). The room itself is amazing, almost like a studio or 1-bedroom apartment, complete with kitchen (with dishes/utensils), small dining table and full tub and shower in the bathroom. It's clean, modern and cozy inside. Staff was friendly and helpful. Breakfast runs until 10 a.m. and is great. Can't recommend this place enough!!
2023년 3월에 2박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 3월 11일
Thanks so much for your great review!

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great front desk staff.
2023년 2월에 2박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 3월 5일
I am happy we could make your stay a great one! Comr back and see us real soon!

10/10 - 훌륭해요

Nathaniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. Very quiet rooms. Great staff. Fabulous breakfast.
2023년 2월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 2월 26일
I am excited to hear you enjoyed your stay! Come back and see us again!

8/10 - 좋아요

Hosam 님, TOMS RIVER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is nice and clean. looks like it was remodeled recently. only things we did not like is the bathroom sink is outside the tub and toilet area and the bed comforter was not good.
2023년 2월에 4박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 2월 16일
Thanks for your review! We are currently updating are comforters, so our apologies if you got a past dated one. Next time you come thru, we should have all new ones!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay.
Short trip with late check-in and early departure. Phoned ahead of time about late check-in, no problem upon arrival. When I arrived, I arranged for shuttle to airport for the next morning - no problem. Staff was friendly and professional. Would stay there again.
2023년 2월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 2월 16일
We are happy we could be of service!

10/10 - 훌륭해요

holly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 3월 11일
Glad we could make your stay fantastic

2/10 - 너무 별로예요

Robert

2023년 2월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 3월 11일
I'm sorry to see you did not enjoy your stay. Next time let us know before you leave, and we'd be happy to help.

10/10 - 훌륭해요

Crissy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and rooms were very clean and had great amentities!
2023년 2월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 2월 6일
I am glad you enjoyed your stay! Thanks for staying with us and we can't wait to welcome you "Home" again soon.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnite
Stayed overnite for an early flight next day. Found out shuttle van was broke down but front desk clerk had already booked us a Lyft ride which was on time for us. Very nice welcome salad and snack bar with complimentary wine and beer. Stayed open a few minutes longer for us to take advantage of it. Clean and well maintained. Would use this property again. Caution is there is not much available to eat nearby
2023년 1월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2023년 1월 11일
Thanks, Gary! I am glad you enjoyed your stay! Safe travels and see you next time!

10/10 - 훌륭해요

Elaine 님, Lemon grove

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 8월 16일
Thanks Maria! It makes us happy when we get 10's! Thanks again for staying with us!

10/10 - 훌륭해요

Susan

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Ronald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Room, good location, very enjoyable stay. Only possible problem was the hotel layout was a little confusing.
2022년 7월에 2박 숙박함
답변 제공: Shannon D. Hubbard- Guest Services Manager 님, 2022년 7월 30일
Thanks for staying with us and for the review. Letr me know next time you're here and I'll see if I can help with the layout!

10/10 - 훌륭해요

Elaine 님, Lemon grove

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love this hotel each stay is top notch! Very clean and the staff are very accommodating with your needs, highly recommended and will be the only hotel my family and I stay during a trip to Arizona.
2022년 7월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 7월 14일
I am glad you enjoyed your stay! We appreciate your kind words and look forward to seeing you again!

10/10 - 훌륭해요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Recommend and would stay again!
One night stay, but very friendly staff! Lisa was especially nice! She actually went out of her way to get a snack for my kids for no reason at all but by the kindness of her heart. That meant a lot!! Would definitely recommend and would stay again! Room was clean and spacious!
2022년 7월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 7월 14일
Thanks Armando! Come back and see us again!

10/10 - 훌륭해요

Phillip

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Amy 님, Waynesboro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great property for our brief stay near the airport. They must have great management, very professional and friendly and spotlessly clean. Shuttle was convenient from airport, and they even took us to dinner and paid for our Lyft back to the airport when the shuttle was busy with another guest drop off. Very clean spacious suite with kitchen. Pool area was clean and towels available. Breakfast was very convenient. There are a few eating places next door but not much else around. Urban Bricks was a great lunch spot. We were hoping to have a pharmacy or grocery store nearby but closest we came to finding a place to buy travel stuff was a local Dollar Tree. Overall, highly recommend.
2022년 6월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 6월 22일
Thanks for staying with us and for your great review! We are glad you enjoyed your stay and cannot wait to welcome you home again soon!

10/10 - 훌륭해요

Joellen

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shannon was amazing, very helpful
2022년 6월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 6월 11일
I appreciate your kind words! Enjoy your summer!!

10/10 - 훌륭해요

LeAnn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay! Rooms were super quiet, very clean and kept up well. Hotel is adjacent to airport and Arizona State University in Tempe. I will be staying here each time I visit Phoenix!
2022년 5월에 2박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 5월 18일
Thanks, LeAnn! We were certainly glad to have you and can't wait to welcome you "home" again soon!

10/10 - 훌륭해요

deborah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a wonderful hotel experience! Three women of a certain age came together for a Phoenix mini-vacation and we lucked out choosing this place. The room (134) was spacious, with 2 queen beds and a sleeper sofa, a full kitchen, a table for card playing, a huge bathroom, 2 TVs. Everything was very clean. The free breakfast was a plus and served in a huge room with many seating options that overlooked the pool patio. The Wednesday night happy hour was delightful. The pool area and patio were secluded and well-maintained. Every single employee was above and beyond friendly and helpful. Maybe the best feature? A 24-hour free shuttle service that transported us not only to SkyHarbor and back but also to and from dinner every night, stopping to let us shop for snacks and beverages on the way back to the hotel. We didn't take advantage of the fitness room or the desktop computers and printers but they were available. Would definitely stay there again.
2022년 5월에 3박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 5월 18일
We are excited you and your friends had a great time, Deborah! See you next time!

8/10 - 좋아요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, updated and clean hotel. Breakfast was not the best which was included with our overnight stay.
2022년 5월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 5월 14일
Thanks for staying with us!!

10/10 - 훌륭해요

Emmy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Concierge from the well kept property was excellent. I'll choose again this place.
2022년 4월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 4월 26일
Thanks for staying with us!

10/10 - 훌륭해요

Kristy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place.
Hotel was very clean and accommodating. Friendly staff and quick service. Would definitely stay here again.
2022년 4월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 4월 26일
Thanks for staying with us!

8/10 - 좋아요

Yvonne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2022년 4월에 1박 숙박함
답변 제공: Shannon D. Hubbard - Guest Services Manager 님, 2022년 4월 11일
I will let the staff know how much they made your stay that much brighter! Thanks for staying with us!!