외관

퀄리티 인 앤드 스위트 에어포트 여행 후기

2.5 out of 5
퀄리티 인 앤드 스위트 에어포트
2751 Highway 71 E, Del Valle, TX

이용 후기

6.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 194개" "
평점 8 - 좋아요. 1002개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 251개" "
평점 4 - 별로예요. 1002개 이용 후기 중 142개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 123개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
케케한 냄새와 종업원들의 복장,행태, 아주 안좋음
2020년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스

2/10 - 너무 별로예요

David

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was great and the front desk staff was friendly. The property outside was run down with weeds, mismatched broken chairs to sit outside. The interior had different paint throughout with many areas needed repair. The room had cockroaches, missing lamp shade and the shower rod was attached to a piece of wood that was drilled into the wall. This was the worst hotel I have ever stayed in and would advise you to stay away.
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Anything was average but the breakfast didn’t have many options. Maybe some boiled eggs. For a diabetic there was not a great choice to pick from.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Kenneth

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs a major update throughout!!
2024년 3월에 1박 숙박함

4/10 - 별로예요

Morgan

출장 여행
별로예요: 편의 시설/서비스
This hotel needs a renovation. My room the toilet was lose on the floor and also tipped over and the shower was coming detached from the wall. When you step in the shower you could feel the floor under the tub giving out.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Krista

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

JTL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
Bien, sin embargo sonó la alarma de incendios y nadie supo que decirnos ni cómo guiarnos. Faltaba personal y la limpieza del cuarto fue decadente.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Jodi

단체 여행
좋아요: 청결 상태
No comment
2023년 12월에 1박 숙박함

8/10 - 좋아요

Karl

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Hafizur

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has big problem. I had to switch 3 times from one room to the next. Most of the rooms are smelly, I found cockroaches and took pictures and told front desk. Some Lights, and tv didn’t work. Continental breakfast is not so good. Basically this hotel needs to be remodel or shut down for health reasons. I even asked front desk to give me discount but she said already discounted, which was over $90 per night, must be kiiding. However I didn’t say anything and paid the bill as is. I won’t recommend anyone to stay there. I have nothing against staff. Owner or company should be responsible for not providing proper enmities and services . Hope this helps.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

8/10 - 좋아요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best thing going for this property is the staff. The manager, Rebecca, was one of the most friendly and helpful hotel staff team members I've ever encountered in many years of travel. She went out of her way to be helpful, answer questions about the hotel and area, and to make me feel welcome. If all this hotel's clients are treated like this, repeat customers will be the norm! Another plus for air travellers is the proximity to the airport - only a 4 minute drive by Uber or Lyft. (I tried walking from the airport, but be aware their are not sidewalks for much of the trip and you have to walk a bit in the edge of the road when leaving the airport terminal which can be unsettling. I definitely would not recommend attempting this at night) The hotel, unfortunately, does not currently offer a shuttle service though Rebecca said this is being reconsidered for the future. My flight left to early to enjoy the complimentary breakfast. The property is older but for the most part was clean and in good working order. There are no vending machines, but Rebecca advocated for canned drinks and snacks that are available for purchase at the front desk for reasonable prices. Guests should be aware that the hotel lies in the flight path of one of the airport runways, so dependent upon the wind direction, you could have planes flying low overhead during your stay. If you are a light sleeper, you may wish to choose a hotel further away from the airport. I would stay here again!
2023년 11월에 1박 숙박함
답변 제공: Rebecca 님, 2023년 11월 29일
Thank you so much for your detailed review, Louis! It was a pleasure hosting you and we hope to see you again the next time you're in town!

6/10 - 괜찮아요

Viraj

가족 여행
Property did not have main safety door locked
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Carol

좋아요: 직원 및 서비스
Convenient to the airport.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Convenient but not great
Close to the airport and the concierge was wonderful. But rugs were dirty with construction debris, hotel was pretty run down. Ok for one night.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Daniel

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Don

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Facility in poor repair
2023년 11월에 1박 숙박함

8/10 - 좋아요

Marilyn

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very dirty inside & out. Floors, carpet were filthy. Parking lot with lots of trash & sewer odor. It looked like transient staff working there. I had no idea of the poor, rundown condition of this hotel when I booked online otherwise I’d have never stayed there. It looks nothing like the pictures online. Very dirty place
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Patricia 님, Statesville

좋아요: 청결 상태, 직원 및 서비스
Very close to the airport. Clean but needs updating. Nothing within walking distance and not in a walking-friendly area.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Jim

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Tired old hotel
It’s an old property. They’re doing the best they can with what they have. But GIVEN that, they can’t charge the price they do. It was worth 1/2 of what they charged.
This is all the waffle that was left to make. It may be in the shape of Texas though.
2023년 11월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Stacye

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super nice, but that place should be torn down and rebuilt. Just extremely worn out for the price we paid to stay there was ridiculous!
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Mariana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Great room, was able to upgrade free of charge that same night. Staff was friendly and kind! 😊
2023년 10월에 1박 숙박함
답변 제공: Rebecca 님, 2023년 11월 29일
Thank you for your feedback, Mariana! It was a pleasure hosting you!

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 편의 시설/서비스
Awesome staff
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Jozsef

2023년 10월에 3박 숙박함

8/10 - 좋아요

Christopher 님, Spring

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This property got an above average ranking for its staff, all of whom were continuously pleasant and helpful.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

JACOB

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Quality Inn!!!
We were locked out of our room for almsot an hour after coming back from a concert. My kids and I waited in the hallway until they could figure out how to get into the room. Manager finally gave the front desk clerk the master key so we could get in. She was also hesitant about putting us into another room. By the time we were settled into another room, it was 1am.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Sam

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Hugo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great staff
Most reviews highlight how great the hotel desk staff is, I 100% agree. They’re great especially Rebecca. Hotel is older so expect that but it was comfortable for an overnight stay. Less than 20 mins from race venue. You HAVE to try Henry’s BBQ which down the road. Hole in the wall with awesome food
2023년 10월에 1박 숙박함
답변 제공: Dawn 님, 2023년 11월 29일
Thank you so much for your feedback, Hugo! I'll share it will the staff as they love to know they're doing a good job! It was a pleasure hosting you! PS. we love Henry's BBQ too!

6/10 - 괜찮아요

Justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It’s a decent hotel. There was nothing in the room fridge. No airport shuttle which they are trying to get Expedia to update. Breakfast was okay. The staff were very pleasant. The hotel is close to the airport but feels industrial. Terrible smell in the neighborhood when I left that morning.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Robert

Definitely a mistake to stay here after getting into the airport late. The $20 or so I saved over competing hotels was more than wiped out by the round trip cost of Uber, since they had no airport shuttle. You get what you pay for, and in this case even less.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Desk people were great
2023년 9월에 5박 숙박함
답변 제공: Quality Front Desk 님, 2023년 10월 12일
Thank you so much for your feedback! We look forward to seeing you again next time!

6/10 - 괜찮아요

Marvin

단체 여행
좋아요: 직원 및 서비스
Dark and Dank type of feeling. Outside smelled terrible. Hotel property not maintained.
2023년 9월에 1박 숙박함
답변 제공: Quality Front Desk 님, 2023년 10월 12일
Thank you for your feedback. We are looking forward to our renovation next year to update the hotel top to bottom. We look forward to an opportunity to host you again when that is completed.

6/10 - 괜찮아요

Miguel

2023년 9월에 1박 숙박함

4/10 - 별로예요

Lisa

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

rudy

가족 여행
Was Ok bed was b CB lean rooms need maintenance
2023년 9월에 1박 숙박함
답변 제공: Rebecca 님, 2023년 10월 12일
Thank you for your feedback.

8/10 - 좋아요

Avani

2023년 9월에 1박 숙박함
답변 제공: Quality Front Desk 님, 2023년 10월 12일
Thank you for your feedback! We look forward to seeing you again the next time you come through Austin!

4/10 - 별로예요

Felix

별로예요: 숙박 시설 상태 및 시설
Property look run down. Breakfast is include but is toast, cereal and pancake's. You get what you pay for. Staff was very nice.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

SAUL

가족 여행
별로예요: 숙박 시설 상태 및 시설
LES FALTA MUCHA ATENCIÓN AL HUÉSPED
LES FALTA MUCHA ATENCIÓN EN LA HABITACIÓN, EL PAPEL DE BANYA ESTABA EMPEZADO Y UN SOBRE DE CAFÉ YA ESTABA ABIERTO. NO ES HOTEL NUEVO, LAS INSTALACIONES LES FALTA MANTENIMIENTO. MUY POCOS ACCESORIOS EN EL BAÑO. EL CHECK OUT ES MUY TEMPRANO, A LAS 11 y EL DESAYUNO LO QUITAN A LAS 9.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Patricia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good clean stay with breakfast
Just a quick overnight stay after flying home international. A clean bed with AC. Perfect. Breakfast (Texas waffle) was just what we needed after out of the country for a month.
2023년 8월에 1박 숙박함
답변 제공: Rebecca 님, 2023년 8월 22일
Thank you for sharing your experience and your lovely review. We appreciate the feedback and will share it corresponding departments. We hope you come back and see us next time you are in the area!

6/10 - 괜찮아요

Lauren

가족 여행
좋아요: 청결 상태
It was eh...
The Ac was not cold. The place is run down. I was booked a king but they overbooked so I got 2 queens instead, but I was traveling by myself... The room was supposed to have a microwave and a mini fridge, but had neither. The afternoon clerk was great. The morning clock was too concerned with her phone and her baby to work.
2023년 8월에 1박 숙박함
답변 제공: Rebecca 님, 2023년 8월 22일
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

Gavin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The people are super friendly!
2023년 8월에 11박 숙박함
답변 제공: Jess 님, 2023년 8월 19일
Thank you for sharing your experience and your lovely review. We appreciate the feedback. We hope you come back and see us next time you are in the area!

6/10 - 괜찮아요

Joel A

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front office lady was phenomenal. Very kind and very informative. The hotel is a quality inn and the price should set your expectations. Not the cleanest, not the nicest, and Expedia has it wrong as they do NOT have a airport shuttle. This is not their fault as the front office communicated they have tried to get Expedia to remove that but they have not. Overall this place is better than expected because the front office lady was so kind and helpful. Very close to the airport which is another plus!
2023년 8월에 1박 숙박함
답변 제공: Jess 님, 2023년 8월 19일
Thank you for sharing your experience and your lovely review. We appreciate the feedback and will share it corresponding departments. We hope you come back and see us next time you are in the area!

2/10 - 너무 별로예요

Kay

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was musty. The only reason I didn’t leave was because I only needed a place to sleep for a couple of hours after my flight and it was already 11pm. Nothing about the hotel felt clean.
2023년 8월에 1박 숙박함
답변 제공: Rebecca 님, 2023년 8월 22일
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

Valerie

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location and friendly staff. Breakfast was nice. Value hotel that delivers.
2023년 7월에 2박 숙박함
답변 제공: Rebecca 님, 2023년 8월 22일
Thank you very much for your wonderful review! We are thankful to have been ready to serve you and please know we look forward to taking care of you again soon.Best Regards,

2/10 - 너무 별로예요

Ashley

2023년 7월에 1박 숙박함
답변 제공: Rebecca 님, 2023년 8월 22일
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.