I called ahead to make sure the kitchenette would be stocked with cooking items and utensils for eating. The lady said yes. Upon arrival I asked, since the kitchenette had nothing and was told that at that time there were no kitchen packs available. Also, the bed was a full-size, not queen size as described in the booking. The front desk staff person, Brian, was very apologetic and helpful to the point that he could be. He seemed to be doing his best to make the guests happy. We moved to another hotel after one night.