Hi JUNGHYUN,Thank you for sharing your memories of your family trip. It's great to hear that you had a positive experience with good service during your stay. If you ever plan to stay with us again in the future, we look forward to making your experience even more enjoyable.Best Regards, Customer Care Team

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hi JASON,We're pleased to hear that you found our location great and enjoyed our complimentary breakfast. However, we apologize for any inconvenience caused by the age of our property and the noise from the air conditioning, which affected your sleep quality. We understand how important a good night's sleep is, and we'll work to address these issues promptly to ensure a more comfortable stay for our guests in the future. Additionally, we apologize for any challenges you experienced with our underground parking. Your feedback is invaluable to us, and we'll explore ways to improve this aspect of our property. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future!Best Regards, Customer Care Team

Hi yasir,We're thrilled to hear that you found our hotel convenient and that you experienced excellent customer service during your stay! Providing convenient accommodations and exceptional service are top priorities for us, and we're delighted that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care Team

Hi Faye,We're delighted to hear that you found our rooms and hotel to be very clean and that our staff were friendly and helpful during your stay! Maintaining a clean environment and providing excellent service are top priorities for us, and we're thrilled that we could meet your expectations in these areas. However, we apologize for any inconvenience caused by the tight and narrow parking situation. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our facilities for our guests' comfort and convenience. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for another great stay in the future!Best Regards, Customer Care Team

Hi Candace,We're delighted to hear that you were pleased with your two-bedroom room and the hospitality of our staff during your stay! Providing comfortable accommodations and exceptional service are top priorities for us, and we're thrilled that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Best Regards, Customer Care Team

Hi Mary,We're thrilled to hear that you had a great stay with us! Providing friendly and helpful staff, as well as clean and quiet accommodations, are top priorities for us. We're delighted that we could meet your expectations in these areas and that you enjoyed a comfortable and peaceful experience. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, Customer Care Team

Dear Elisa,Thank you for staying with us for four nights and sharing your detailed feedback. We appreciate your understanding regarding the need for an upgrade, and we're glad you found the location convenient. It's wonderful that our staff provided excellent and accommodating service throughout your stay. We apologize for any inconvenience caused by the room size and appreciate your understanding.We're pleased that the included breakfast was a welcome surprise. Your feedback is valuable; we'll use it to enhance our offerings.Kind Regards,SureStay Beverly Hills Management

Hi Marco,Thank you for sharing your experience with us! We're glad to hear that you found our hotel convenient and clean, and that you enjoyed the breakfast. Your feedback is important to us as we continually strive to enhance our guests' experiences. If there are any specific areas you feel we could improve upon to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!Best Regards, Customer Care Team

Hi Guadalupe,We appreciate you bringing the parking situation to our attention. Ensuring convenient parking options for our guests is a priority, and we apologize for any inconvenience you experienced due to limited availability. We'll take your feedback into consideration as we work to improve this aspect of our service. Please feel free to reach out to our team directly if you have any further concerns or if there's anything else we can assist you with. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards, Customer Care Team

Hi Sam,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our great location and found our rooms to be clean. While we strive to maintain our property in the best possible condition, we understand that there may be areas for improvement. Rest assured, we'll take your comments into consideration as we continue to enhance our facilities. We're also pleased that you found our rates to be a great value compared to other options in the area. We hope to have the opportunity to welcome you back for another positive experience in the future!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Clayton,We're thrilled to hear that you enjoyed your stay with us as a solo traveler! It's wonderful to know that our cozy standard room met your needs and that you found our staff accommodating and friendly. We're delighted that you appreciated our fantastic location and great value. Thank you for your feedback regarding the smoking policy. While we strive to provide a comfortable environment for all guests, we understand the importance of catering to everyone's needs. We'll take your comments into consideration as we continue to enhance our guest experience. We look forward to welcoming you back for another enjoyable stay!Best Regards, Customer Care Team

Hi AIDEE,We're pleased to hear that you appreciated our great location. However, we apologize for the inconvenience you experienced with our parking facilities. Your feedback regarding the limited space and narrow entry points is valuable, and we'll certainly take it into consideration as we work to improve our amenities for our guests. We understand the importance of providing convenient parking options and will explore ways to enhance this aspect of your experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care Team

Hi SANG,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our hotel served your needs well during your quick business trip and that our staff's friendliness and the neatness of our facilities stood out to you. It's great to know you would strongly recommend our hotel for anyone in need of a convenient and straightforward stay. We always aim to provide a welcoming and efficient environment for our guests, whether they're with us for business or leisure, and your feedback affirms our efforts in this direction. We look forward to welcoming you back in the future, should your travels bring you our way again.Best Regards, Customer Care Team

Dear Angelina,Thank you for taking the time to share your experience. We're pleased to hear that our hotel's proximity to your destination was convenient for your visit. However, we apologize for the inconvenience caused by the parking space limitations and the noise disturbance near your room. Your feedback is invaluable, and we are actively addressing these concerns to enhance the overall guest experience. To ensure a more satisfying stay in the future, we recommend requesting a room away from high-traffic areas.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Kind Regards,SureStay Beverly Hills Management

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We're delighted to hear that you had an outstanding experience with our staff, especially Bridget and Joanna! Providing exceptional service is our top priority, and we're thrilled that they went above and beyond to accommodate you. Thank you for your kind words about our hotel and courtyard. We appreciate your feedback regarding the age-related issue with creaky floors, and we'll certainly look into addressing this to ensure a more comfortable stay for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards, Customer Care Team

Hi Brittany,We're genuinely sorry to hear about your terrible experience, and we apologize for falling short of your expectations in terms of cleanliness, staff service, amenities, and property conditions. Your feedback is crucial, and we take it seriously. We will thoroughly investigate and address the issues you've raised to ensure improvements moving forward. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to let us know. We appreciate your honesty and hope to have the opportunity to make amends and provide a more positive experience in the future.Best Regards, Customer Care Team

Hi kurt,Thank you for sharing your experience with us! We're glad to hear that Bridgette at the front desk was helpful and professional in the morning, and the evening staff provided assistance with local amenities, including suggestions for dining and the Whole Foods location. We appreciate your positive feedback and look forward to welcoming you back soon for another great stay. Best Regards, Customer Care Team

Hi Marc,Thank you for sharing your thoughts with us. We're pleased to hear that you appreciated the great location and helpful, nice staff. However, we apologize for any shortcomings in the overall condition of the hotel and the layout of your room. Your feedback is valuable, and we will certainly review these aspects to explore opportunities for improvement. If there's anything specific you feel we can do to enhance your experience or any suggestions you have, please let us know. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying stay in the future.Best Regards, Customer Care Team

Dear Jason,Five stars! We're thrilled to hear about your positive experience during your stay with us! It's terrific that our location, just 7 minutes away from Cedar Sinai, suits your needs perfectly. We're glad you felt safe in the quaint neighborhood, even at night. Thank you for your kind words about our friendly staff, adorable rooms, and delicious breakfast, especially the fresh waffles.We appreciate your recommendation and look forward to welcoming you back soon! Have a safe trip, and thank you for choosing us!Kind Regards,SureStay Beverly Hills Management

Dear Guest,We appreciate your recent stay with us and your feedback. We're sorry for any inconvenience you experienced with our breakfast offerings, especially the issue with the waffle maker. Your comments are important to us, and we'll promptly address the situation to improve our services. Thank you for bringing this to our attention. We hope to welcome you back for a better experience in the future.Best Regards, Customer Care Team

Dear Kimberly,We are incredibly grateful that you took the time to leave us an All-Star review. It's wonderful to hear that you enjoyed the hotel's favorable location and experienced friendly service from our staff! We greatly appreciate your recommendation and your kind words about your stay. Ensuring a pleasant and comfortable experience for our guests is our top priority, and it's rewarding to know that you had such a positive impression of our hotel and team members.We look forward to welcoming you back on your next visit! Thank you for choosing us and for taking the time to share your feedback.Kind Regards,SureStay Beverly Hills Management

Dear Mark, thank you for your feedback. We're glad to hear that you found the room comfortable and appreciated Gina's friendly service. We apologize for the inconvenience regarding the light over the sink. Your feedback is valuable to us, and we'll make sure to handle this issue to enhance the overall guest experience. We hope to welcome you back for an even better stay in the future!Best Regards, Customer Care Team

Dear Mark, thank you for taking the time to share your feedback with us! We are delighted to hear that you had a pleasant experience and that our staff, particularly Gina, provided you with excellent service. We will be sure to pass along your kind words to her, as she will be thrilled to know that her efforts were appreciated. It's great to hear that you found our location convenient and enjoyed the nearby amenities. We strive to provide our guests with a comfortable and convenient experience, and we're pleased that our on-site parking meets your needs. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Anthony,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Gina and Christy made your stay enjoyable. Providing excellent customer service is a top priority for us, and we'll make sure to pass along your compliments to them. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Best Regards, Customer Care Team

Dear Jenice,Thank you for your kind feedback! We're thrilled to hear that you loved your double room and found it nice and clean during your stay. Ensuring a comfortable and pristine environment is a priority for us, and we're delighted that we met your expectations.We hope to have the pleasure of hosting you again soon for another enjoyable experience.Kind Regards,SureStay Beverly Hills Management

Dear Kathryn,Thank you for the fantastic review! We're delighted to hear that our prime location, friendly staff, and proximity to The Grove, Farmers Market, and other attractions made your stay enjoyable. Your mention of Al Fresco Dining on Beverly Blvd and Erewhon for organic groceries and supplements adds valuable insights for fellow travelers. We strive to offer reasonable rates and create a welcoming environment for short- and long-term stays. Your positive feedback is truly appreciated, and we look forward to hosting you again for another wonderful experience! It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again soon at SureStay Hotel Beverly Hills.Kind Regards,SureStay Beverly Hills Management

Dear Luis,Thank you for your positive feedback on our awesome rooms; we're delighted you enjoyed your stay. However, we apologize for the inconvenience with the ice machine. Your feedback is valuable, and we'll address this issue promptly to enhance the overall guest experience.We appreciate your understanding and hope to welcome you back for an even better stay in the future!Kind Regards,SureStay Beverly Hills Management

Dear Edward,HIGH FIVE! Thank you for your PERFECT SCORE of your stay at SureStay Hotel Beverly Hills. We are thrilled you had a great experience staying with us at SureStay Hotel Beverly Hills. We would love to host you again on your next visit to SureStay Hotel Beverly Hills.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,SureStay Beverly Hills Management

Dear Steve,Thank you immensely for your heartfelt review and for being a loyal guest! We're thrilled that you consider our hotel your favorite in LA. Our prime location near The Grove and Erewhon grocery store aims to provide unparalleled convenience for our guests. It's lovely to hear you appreciate our amenities, including the in-room bathtubs, free parking, and the comfort of our clean rooms. Your compliments about our customer service team truly inspire us to continue delivering exceptional experiences. We understand that every guest's expectations vary, but we're grateful for your understanding of the value we offer. We take pride in providing a high-quality stay at an affordable rate. Your recommendation means the world to us!Looking forward to welcoming you back for another exceptional stay on your next visit to LA.Kind Regards,SureStay Beverly Hills Management

Dear Alex,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your observations regarding our property. We're pleased to hear that you found our property well-maintained and clean. However, we regret that the size of the rooms and the property's age did not meet your expectations. We understand that preferences for room size and property age can vary among guests. Your comments are valuable as we continuously strive to improve our facilities and services. We'll consider your feedback while planning future updates or enhancements to ensure a more comfortable experience for our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Kind Regards,SureStay Beverly Hills Management

Dear Elizabeth,Thank you for taking the time to share your feedback following your recent stay. We're delighted that our friendly and helpful staff, as well as our convenient location and parking facilities, contributed positively to your experience. However, we apologize for the inconvenience caused by the noise disruptions from hallway activities. Your comments regarding the thin walls and doors are noted, and we understand the importance of a peaceful environment for a restful stay. Rest assured, we'll review this concern internally to explore potential solutions and minimize any disturbances for our guests. Your feedback is invaluable as it helps us to improve our services continually. Despite this issue, we hope you will consider staying with us again.Thank you for choosing us, and we look forward to welcoming you back for an even better experience.Kind Regards,SureStay Beverly Hills Management

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Joe, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Guest,I'm truly sorry to hear about the numerous issues you encountered during your stay. Your experience falls far below the standards we aim to uphold, and I sincerely apologize for the cleanliness issues, maintenance concerns, and the lack of resemblance between the room and its portrayal online. It's disheartening that your interactions during checkout added to your dissatisfaction. This is certainly not the impression we wish to leave on our guests, and I completely understand your frustration. Your feedback is invaluable, and I assure you that we take it seriously in our efforts to improve our service and facilities. I apologize for not meeting your expectations and for the inconvenience caused. Should you reconsider staying at a Best Western in the future, I hope we'll have the opportunity to demonstrate our commitment to providing a superior experienceBest Regards, Customer Care Team

Dear Cesar,It was an immense pleasure to host you at SureStay Hotel Beverly Hills, and we are thankful that you took the time to leave a review of your stay with us. We are glad to learn that your stay at our SureStay Hotel Beverly Hills Hotel was good; however, we would love to know how we could've improved your experience. It was a pleasure hosting you at our property, and we'd love to see you again!Kind Regards,SureStay Beverly Hills Management

Dear Scott,Thank you for leaving us a rating of your stay with us at SureStay Hotel Beverly Hills. We work tirelessly to ensure our guests experience the best hospitality in SureStay Hotel Beverly Hills. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Kind Regards,SureStay Beverly Hills Management

Dear Koch,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that the best part of your experience was the exceptional service provided by our team members, especially Bridget. Ensuring our guests feel welcomed and supported is a top priority, and it's gratifying to know that our team's dedication and helpfulness made a positive impact on your stay. We're also pleased to hear that you found our location convenient and our pricing reasonable. Your satisfaction motivates us to continue delivering exceptional service and value.We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,SureStay Beverly Hills Management

Dear Guest,I'm truly sorry to hear about the numerous issues you encountered during your stay. Your comfort and safety are of utmost importance to us, and it's disheartening to learn that your experience was impacted by the condition of the room and security concerns. We take your feedback seriously and will promptly address the issues with the bed comfort, locking mechanisms, and overall room condition to prevent such incidents from occurring in the future. Your comments about breakfast will also be reviewed to ensure a better selection for our guests. We sincerely apologize for the inconvenience caused and understand your disappointment. If there's anything we can do to make this right or if you wish to discuss this further, please reach out. We appreciate your understanding and hope to have the opportunity to regain your trust in us.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Mary,We sincerely apologize for the inconveniences you experienced during your stay with us. It is disheartening to hear about the issues with the microwave and refrigerator, as well as the oversight in room cleaning. Please know that this falls below our usual standards, and we take your feedback seriously. We are actively addressing these issues with our maintenance and housekeeping teams to ensure that such lapses do not occur in the future. Your satisfaction is of utmost importance to us, and we appreciate your understanding. If your travels bring you back to the area, we would welcome the opportunity to provide you with a more positive experience.Best Regards, Customer Care Team

Hi Eric,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards, Customer Care Team