책상, 다리미/다리미판, 무료 WiFi

호텔 포틀랜드 테네시 루트 52 웨스트 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 239개 이용 후기 중 106개" "
평점 8 - 좋아요. 239개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 239개 이용 후기 중 32개" "
평점 4 - 별로예요. 239개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 239개 이용 후기 중 13개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

2021년 3월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
don't stay there
2021년 2월에 1박 숙박함
답변 제공: Christina 님, 2021년 2월 13일
We are sorry for the inconvenience, We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nope not at all
The stay would have been better and I wouldn’t have checked out the same night if the hallway hadn’t been exposed unfinished drywall, the bathroom mirror was cracked, dirty towels, barely hot water too. My room was apparently next to a loud couple and over the bar so I got to hear arguing from the room next door and a bunch of drunks yelling in and outside. I won’t stay again.
2021년 2월에 1박 숙박함
답변 제공: Bruce 님, 2021년 2월 7일
Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Bruce

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a nice stay. There was an issue with the reservation and the room that I wanted was overbooked. But I only gave them a 24 hour notice so it wasn’t a big deal. They had another room available and agreed to refund my money from my first reservation. The staff was friendly and helpful.
2021년 1월에 1박 숙박함
답변 제공: Leo 님, 2021년 1월 28일
We are sorry to know this, Tim! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Barbara

4/10 - 별로예요

Danny

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Had to change rooms 3 times and discount next door was no good
2021년 1월에 1박 숙박함
답변 제공: Marie 님, 2021년 1월 14일
Hi, Danny! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

4/10 - 별로예요

Peg 님, Illinois

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was disgusting! Stains on the walls, stains on the bed skirt, black spots in the tub, hair in the tub. I appreciate the guy at the front desk getting as a couple beers after a twelve hour drive, that’s the only good thing I could say. No one on the staff wore masks. Obviously they weren’t doing extra cleaning for guests safety. Coffee was bad. Stay somewhere else.
2020년 11월에 3박 숙박함
답변 제공: Leo 님, 2020년 12월 4일
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

8/10 - 좋아요

Rebecca

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Bella 님, 2020년 11월 23일
Hi, Rebecca! We are grateful that you took the time out to rate us highly. We feel blessed to have your support. Regards, Bella!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Leo 님, 2020년 10월 14일
Thanks for the positive rating, James! Hope to welcome you again soon. Regards, Leo

10/10 - 훌륭해요

Rae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Very happy with our stay. The room was clean, no leaks in the bathroom, fridge was cool. We had to get help with the TV and the clerk was upstairs really quick. Also had problems with room keys, those were solved quickly. Breakfast was nice. Only complaint in our two queen beds room. One of the beds had a sink hole in the mattress lol. The hotel was very nice.
2020년 9월에 2박 숙박함
답변 제공: Leo 님, 2020년 10월 2일
Hi, Rae! Thanks for spending your valuable time writing this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Leo

4/10 - 별로예요

Heather 님, Sevierville, Tn

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioner doesn't allow you to set it cool enough to make the room comfortable. I've stayed here twice and both rooms were like this. The TV in the roos are a small 32 in TV which is way to small for the room size. House keeping tried to come in my room while knocking instead of giving me time to respond . The pool is closed due to covid-19. I've been to several hotels pools all open. This is a sorry excuse to not have the pool open. It was very clean, no bed bugs, bathroom was very clean but the toilet leaked water onto the floor. I may stay here again because on it being close to the family I was visiting but I will be asking to see the room before I book my next stay here. There's a restaurant bar below the hotel that is really nice and food is excellent.
2020년 8월에 1박 숙박함
답변 제공: Thomas 님, 2020년 9월 2일
Hi, Heather! We are extremely apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Thomas

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 8월에 2박 숙박함
답변 제공: Jaime 님, 2020년 9월 1일
Thank you for rating us highly. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jaime

6/10 - 괜찮아요

TNGirl 님, Nashville, TN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ve stayed here several times... but the bed this time was awful... 216 needs a new mattress...
2020년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 8월 12일
We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jacob

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 3박 숙박함
답변 제공: Zack 님, 2020년 8월 6일
Hi, Henry! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Zack!

2/10 - 너무 별로예요

KD 님, Springfield, IL

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The signage for this property still shows as Comfort Suits. The hallway carpets are stained- dirty. Walls have marks on them, not sure what it is. We didn't dare eat anything from this hotel. Only stayed cause we were visiting family. This hotel also has a restaurant/bar attached it to. At night it was hard finding parking, cause of all the bar patrons.
2020년 7월에 3박 숙박함
답변 제공: Bella 님, 2020년 8월 4일
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Bella!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
The hotel was not very clean. There was a bag of trash in the hallway for more than a day, the stairway was littered with trash and there was gum stick on the wall of our room. When the maid cleaned my room she left the door ajar, luckily nothing was taken.
2020년 7월에 4박 숙박함
답변 제공: Bryce 님, 2020년 7월 29일
Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Bryce

10/10 - 훌륭해요

실제 이용하신 고객

2020년 7월에 1박 숙박함
답변 제공: Jack 님, 2020년 7월 25일
Thank you so much for rating us positively, we will endeavour to keep it up. Have a nice day. Regards, Jack

10/10 - 훌륭해요

Heine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Marie 님, 2020년 7월 24일
Thanks for rating us positively, Heine! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Marie!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed in the rating said 4.1! The place was a dive. Holes on the ceilings, buckets to catch water along the hallway. Got the jetted room. The handles for the jetted tub were off soon a wrench next to it. There was a big water damage in the ceiling as well. Stains on the couch, went to take shower the floor towel was stained yellow and one towel had hair in it. I had a really bad migraine the whole time being in hotel and was sneezing. The smell was horrible. I'm so surprised that it had good reviews, otherwise I would of went elsewhere!! Definitely would like my money back from that horrible place. Do not recommend at all.
2020년 7월에 1박 숙박함
답변 제공: Bella 님, 2020년 7월 23일
We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Bella!

10/10 - 훌륭해요

Susan G

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Chris 님, 2020년 7월 9일
Hi, Susan! Thank you for the positive rating.Looking forward to your continuous love and support. Regards, Chris

4/10 - 별로예요

Ken

2020년 6월에 1박 숙박함
답변 제공: Christina 님, 2020년 7월 11일
Hi, Ken! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient right off the interstate.
2020년 6월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 6월 26일
Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Jacob

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice motel and friendly staff!
2020년 6월에 1박 숙박함
답변 제공: David 님, 2020년 6월 21일
We are happy to see you liked the stay, Daniel! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, David!

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff
Wonderful staff, pleasant stay
2020년 6월에 1박 숙박함
답변 제공: Chris 님, 2020년 6월 10일
Hey, Patricia! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Chris

4/10 - 별로예요

laura

단체 여행
별로예요: 청결 상태, 객실의 편안함
Disappointed, Outraged, Disgusted.
The gentleman at the front desk was very helpful and friendly. Thats about all I have positive to say. I was in town for a wedding. The hotel and hallways were sweltering, the rooms were dirty and smelled of smoke, the air conditioner freezes and shuts off then drips water on the floor so gross and also leaves a musty smell in the room. Housekeeping knocks on your door even when you have the Do Not Disturb sign on the door. The things that makes me the angriest is that the day we were to check out, we were going to clean and gather decorations and food from the brides room for her, she left the DND sign on her door but because the housekeeper didn’t hear anyone when she knocked she proceeded to go in and throw all of our decorations away and stole the food. Her answer was “sorry” and a shrug of her shoulders for the decorations and 100% denial of taking anything but we all know it was there. We were told to call the general manager and that’s all we got. I guarantee you I will be calling and expect a refund. We had 7 rooms total for this wedding. Disgusted doesn't describe it. I would never recommend this hotel and will encourage every person in our party to write an honest review. So very disappointed.
2020년 6월에 2박 숙박함
답변 제공: Jack 님, 2020년 6월 8일
Something like this should not have happened, Laura! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Jack

10/10 - 훌륭해요

Emma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, clean room. Great experience!
2020년 5월에 1박 숙박함
답변 제공: Joel 님, 2020년 6월 5일
Hey, Emma! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Joel

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely polite and apologetic about condition of hotel. Sheets were dirty in our first room and we asked for a different room. Second room sheets weren't dirty, but not fresh. Breakfast looked terrible, we did not eat. Shower wouldn't get hot. So many rules posted on windows and walls made me feel like they were doing me a favor. The young man that checked us in went above and beyond the call of duty, a true gentleman!
2020년 5월에 1박 숙박함
답변 제공: Jane 님, 2020년 5월 13일
Sorry for the discommode, Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Jane

8/10 - 좋아요

실제 이용하신 고객

2020년 5월에 1박 숙박함
답변 제공: Jose 님, 2020년 5월 13일
Hi. Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Jose

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 5월에 1박 숙박함
답변 제공: Barbara 님, 2020년 5월 11일
Hi. Thank you very much for being with us. Looking forward to your continued love and support: Regards, Barbara

10/10 - 훌륭해요

June G

2020년 5월에 2박 숙박함
답변 제공: Arthur 님, 2020년 5월 18일
Hi, June! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Arthur

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and nice stay!
2020년 3월에 1박 숙박함
답변 제공: Markus 님, 2020년 4월 2일
Hi, Your kind words of appreciation always motivate us to serve you better. Stay connected with us and we will put in our continuous efforts to retain this love. We wish you an amazing day ahead! Regards, Markus

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: Cheshta 님, 2020년 3월 28일
Hey! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Jordan

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was clean. Staff wa svery knowledgeable and helpful. Was quiet. Clean rooms and facilities
2020년 3월에 2박 숙박함
답변 제공: Ammy 님, 2020년 3월 27일
Hi, We are elated to know that you liked our services. Regards, Ryan

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, nice folks and a great rate. We were super pleased
2020년 3월에 3박 숙박함
답변 제공: Cheshta 님, 2020년 3월 19일
Thank you for your appreciation, We hope to give you a consistent service every time. Regards, James

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
For the price, it wasn't too bad ($65/night), the front desk guy was nice. The property was in ok to moderately good condition. Got a coupon for the bar next door, but it was way too loud to take the kids to. Breakfast was fairly normal except the juice and waffle mix were very watered down.
2020년 3월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 18일
Hey, Thanks for rating us positively. We do apologize for the trouble faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Juan

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived late like after 11pm. We were greeted by a very friendly front desk agent, he was super friendly chatting with us while he checked us in. He offered a complimentary drink for my wife and Myself at the bar next door. He also offered to run next door to put in a food order For us while we took our bags to the room before the kitchen closed. The next morning he was still there putting out breakfast and greeted us again and asked how the night was and to travel safely to our next stop. The hotel was very clean and was priced extremely well for the experience we had. We will for sure stay here again if we pass through and need a place to sleep.
2020년 3월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 18일
Hi, We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Juan

10/10 - 훌륭해요

WesD 님, Nashville TN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great bar/Resturant located on site. Always friendly staff and food service staff.
2020년 3월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 17일
Thank you for your appreciation, We hope to give you a consistent service every time. Regards, Jake

6/10 - 괜찮아요

Frequenttravel 님, Tennessee

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Took my credit card for security deposit. No problem doing so but was told it would take 3 to5 days to credit my account. Still showing pending on my bank statement. Should of never charged my card in the 1st place! Im to old to be running off with a tv or lamp when all I had was a back pack. And no i dont smoke either!
2020년 3월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 17일
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jake

8/10 - 좋아요

David

출장 여행
좋아요: 직원 및 서비스
Nice hotel, nice people
Nice hotel next to a good restaurant. The shower was dirty with women’s hair. I would still stay there again but it would be nice to have a cleaner shower.
2020년 3월에 4박 숙박함
답변 제공: Cheshta 님, 2020년 3월 15일
Hey, David! Thank you so much for the positive rating and taking out your valuable time to share the review with us. We will strive to ensure your future visits are nothing less than perfect. Have an awesome day ahead! Regards, Jose

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
booked a king room and were not notified until we walked into our room and saw double queen beds. Then staff after walking back down the explained there were not any available. One of Our keys did not work. The room was clean.
2020년 3월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 14일
Thank you so much for the positive rating, Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Jose

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice size room and comfortable beds. Breakfast was good. The pool was a little too cold. The bar closed at 10 o’clock and that’s when we arrived. The only issue was the A/C leaked and the carpet was wet.
2020년 3월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 11일
Hi, Robert! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Jake

6/10 - 괜찮아요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 11일
Hi, We are sorry to know that you are not completely satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones.Regards, Jake

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
Great customer service, quiet location. Could use a little more attention to detail when cleaning.
2020년 3월에 2박 숙박함
답변 제공: Cheshta 님, 2020년 3월 11일
Thanks for sharing your valuable feedback, Surely, we will work on this to enhance your experience in the future. Regards, Jake

10/10 - 훌륭해요

Susie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It
2020년 3월에 1박 숙박함
답변 제공: Ammy 님, 2020년 3월 11일
Thank you so much for the wonderful rating, Susie. We hope to host you again soon. Have a nice day ahead. Regards, Ammy

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 2일
Glad to see that you have rated us super, Hope to serve you soon with an even more happening stay. Regards, Chris

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff is great and very sweet and friendly
2020년 2월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 2월 28일
Great to hear this, Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Cheshta

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property just changed from being a Comfort Suites location. Spacious, comfortable rooms. Nice location just off of I-65.
2020년 2월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 2월 14일
Hi, Delighted to see you liked our services. Do give us more chances to delight you in the future as well. Regards, Cheshta

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Shawn 님, 2020년 1월 23일
Thank you for taking the time to complete the online survey provided by the Travel Website you utilized for booking your stay. I hope that you found your stay pleasing and if there is anything that you feel pertinent to guest satisfaction that you need or want to share with us, please don’t hesitate to contact us to provide that information. We hope that in the future if you are our way that you will stay with us again. Sincerely, Shawn Gregory Assistant General Manager Comfort Suites of Portland - TN546

8/10 - 좋아요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Shawn 님, 2020년 1월 13일
Thank you for taking the time to complete the online survey provided by the Travel Website you utilized for booking your stay. I hope that you found your stay pleasing and if there is anything that you feel pertinent to guest satisfaction that you need or want to share with us, please don’t hesitate to contact us to provide that information. We hope that in the future if you are our way that you will stay with us again. Sincerely, Shawn Gregory Assistant General Manager Comfort Suites of Portland - TN546

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Nice stay, but bed sheets were wrinkled
2019년 12월에 1박 숙박함
답변 제공: Shawn 님, 2020년 1월 7일
Thank you for taking the time to complete the online survey provided by the travel site utilized. We are pleased that you enjoyed your stay and provided your feedback. All guest input is greatly appreciated and utilized to help us to understand where we excel, or where we need improvement. We hope that if you are our way in the future that you will again choose Comfort Suites of Portland. Sincerely, Shawn Gregory Assistant General Manager Comfort Suites of Portland - TN546

8/10 - 좋아요

Charma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Gentlemen at the Front Desk
I checked in on Saturday, 12/28/19 around 2:30 pm and the gentleman that was working the front desk was absolutely wonderful. He was pleasant, gave us information and a flyer pertaining to the bar and grille downstairs. BUT the biggest act of gratitude was when he assisted me in mopping up a throw up in our room bathroom because my son got sick. To that young man (I hate I don't remember your name but your friendly smile) THANK YOU for making our stay one to remember. Happy 30th birthday and Happy NY!
2019년 12월에 1박 숙박함
답변 제공: Shawn 님, 2020년 1월 2일
Thank you for taking the time to complete the online survey provided by the travel site utilized. We wanted to take this opportunity to also thank you for your positive comments regarding Doug during your recent stay with us. I have shared these comments with Doug, and he is all grateful for your kind words. We hope that if you are this way in the future, we hope that you will stay with us again. Sincerely, Shawn Gregory Assistant General Manager Comfort Suites of Portland - TN546