Dear Mr. David,Thank you very much for your comment and for the high score in general and especially in our facilities and the service you received from the entire hotel team. It was a pleasure having you with us, and we hope to welcome you again soon on your next business or leisure trip.Thank you so muchJose Angel ReyesDirector

Dear Jin, thank you for your feedback. Please accept our sincere apology about technical problem wifi . We are looking forward to welcoming you at Casas de Santa Cruz Hotel Boutique. Regards,

Dear Frank, we are glad that you enjoyed your stay and that our hotel was suitable to your needs. We look forward to welcoming you again. Regards,

Julia thank you so much for your feedback. We are glad to hear the room and the location of the hotel have been convenient for your stay. Looking forward to welcoming you at Casas de Santa Cruz Hotel Boutique soon.Regards,

Dear cuong, thank you so much for taking the time to share your experience with us. It is a delight to see the wonderful rating and feedback about our location and staff. We are happy to hear that your stay with us was enjoyable .We are looking forward to welcoming you at Casas de Santa Cruz Hotel Boutique in the near future.Regards,

Dear Katelyn, thank you for the feedback. We are delighted to hear that you have had a good stay. Thanks for your compliments on location and staff.We are looking forward to welcoming you soon at the Hotel Boutique Casas de Santa Cruz.

Dear Mrs. Wendelaar,We want to thank you for your high score and that your stay at the hotel has been satisfactory. We hope to receive you again in our hotel and in the city, here you will be able to enjoy again the best location in the heart of Seville.Sincerely,

Dear Sr. Annoni,Warm greetings from Hotel Boutique Casas de Santa Cruz! We cannot feel more pleased regarding your comments about your experience at our marvelous property. We want to thank you for sharing your feedback with the rest of the Expedia.com community. We are glad to know that you have enjoyed the location of our hotel in the historic center of the city, just a few minutes walk from the main tourist attractions and our continental breakfast buffet.Next time you visit Sevilla, you have your home here.Kind regards,

Estimado Sr. FelipeMuchísimas gracias por el tiempo en compartir su experiencia. Fue un placer conocerle personalmenteMe encargaré de pasar sus comentarios a nuestro departamento de recepción. Nuestro objetivo es dar una atención del 100% en cada minuto de nuestro trabajo para satisfacer todas las necesidades que el cliente necesitaEspero volver a saludarle a su vuelta a Sevilla José Ángel ReyesDirector

Dear Ms. Delphine,Warm greetings from Hotel Boutique Casas de Santa Cruz! We cannot feel more pleased regarding your comments about your experience at our marvelous property. We want to thank you for sharing your feedback with the rest of the Expedia community. We will share it with all our team, that gladly work everyday to provide you the best service possible and accommodate all your wishes.Next time you visit Sevilla, you have your home here.JoseAngel ReyesGeneral Manager

Dear Mrs Sandra,We want to thank you for visiting us and for taking the time to write this short review about his stay with us. Thank you for such a high score in cleanliness, staff and location, although it is true that we are next to the Giralda, Cathedral and Alcazar.Our team is always willing and very helpful, they take it very internalized and it is part of our passion for the client.Regarding the noise, tell him that being in the gastronomic area, I still hear some noise, but the bars are open until 11:30. However, all our windows are climalixWe remain at your complete disposal for a future visit!José Ángel ReyesGeneral Manager

Dear Ms Bethany, We want to thank you for visiting us and for taking the time to write this short review about his stay with us. Thank you for such a high score in cleanliness, staff and location, although it is true that we are next to the Giralda, Cathedral and Alcazar.Our team is always willing and very helpful, they take it very internalized and it is part of our passion for the client.We remain at your complete disposal for a future visit!José Ángel ReyesGeneral Manager

Dear Mrs. Maria It is a real pleasure to read comments like yours. We are truly very proud that her stay with us was so positive and above all that she felt at home. This is our main objective and for which we work every day. It is true that our apartments are larger than the average in Seville, which is why they are so sought after.I hope to greet her again when she returns to SevilleJose Angel ReyesDirector

Dear Mss Sherri, Thank you very much for appreciating your recent visit to the Hotel Casas de Santa Cruz at a time as special as the one we are living in. We are especially happy to know that we have achieved your maximum satisfaction. You are absolutely right, the central area of Seville is not pedestrian and therefore free of smoke and cars. This area maintains the original path with cobblestones from Roman times.It will be a great pleasure to receive you again soon.Jose Angel ReyesDirector

Dear Guest;We want to thank you for visiting us and for taking the time to write this short review about his stay with us. Thank you for such a high score in cleanliness, staff and location, although it is true that we are next to the Giralda, Cathedral and Alcazar.Our team is always willing and very helpful, they take it very internalized and it is part of our passion for the client.Regarding the noise, tell him that being in the gastronomic area, I still hear some noise, but the bars are open until 11:30. However, all our windows are climalixWe remain at your complete disposal for a future visit!

Estimada Sra. ChristineEs un auténtico placer leer comentarios como el suyo. Verdaderamente, todo el equipo del hotel dispone cada día todos sus esfuerzos para hacer sentir especial a todos y cada uno de nuestros apreciados huéspedes, que como usted, han depositado su confianza en nosotros para disfrutar de una maravillosa experiencia en la ciudad de Sevilla Transmitiré personalmente a todo el equipo sus comentarios.Espero saludarte en su vuelta al hotel.Gracias José Angel Reyes Director

Estimada Sra. Emanuele,Muchas gracias por su comentario y por destacar nuestras instalaciones y el servicio que recibió del equipo. Fue un placer tenerla con nosotros, y esperamos poder volver a darle la bienvenida pronto en su próximo viaje de negocios o de placer.Un saludo,José Ángel ReyesDirector

Estimado ClienteQueremos darle las gracias por habernos visitado y por tomarse el tiempo de escribir esta reseña sobre su estancia con nosotros. Pedirles disculpas por el problema del inodoro, fue algo puntual, una vez que lo comunicó se soluciono , Referente al desayuno comentarle que lo hemos renovado recientemente distinguiendo entre zona caliente ( con revuelto de huevos, bacon, y salchichas), zona continental ( fruta variada, zumos, y bollería artesanal ) y zona mediterránea ( con aceite de oliva, tomate triturado y jamón).¡Quedamos a su completa disposiciónUn saludoJosé Ángel Reyes General Manager

Estimada Sra. CarmenMuchas gracias por su comentario y por destacar tan positivamente al personal, limpieza, e instalaciones. Fue un placer tenerla con nosotros, y esperamos poder volver a darle la bienvenida pronto en su próximo viaje de negocios o de placer.SaludosJosé Ángel ReyesDirección

Estimada Sra. Sonia,Es un auténtico placer leer comentarios como el suyo. Verdaderamente, todo el equipo del Hotel Casas de Santa Cruz dispone cada día todos sus esfuerzos para hacer sentir especial a todos y cada uno de nuestros apreciados huéspedes, que como usted, han depositado su confianza en nosotros para disfrutar de una maravillosa experiencia en la ciudad de Sevilla Transmitiré personalmente a todo el equipo sus comentarios.Espero saludarte en su vuelta al hotel.Gracias José Ángel Reyes Director

Dear Mr. LuisIt is a real pleasure to read comments like yours. Truly, the entire Hotel team makes every effort every day to make each and every one of our valued guests feel special, who, like you, have placed their trust in us to enjoy a wonderful experience in the city of Seville.Regarding the comment on the personal reception service, it is 24 hours with security cameras in service 365 days a year.Thanks for the comment regarding the door, the noise has already been fixed. There are two security doors that open with your room key.I look forward to greeting you on your return to the hotel.Thank youJose Angel ReyesGeneral Manager

Dear Mr Mihai,Thank you for telling us about your stay.We make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect.It is good to hear that the hotel is very well located in the city center next to the Cathedral and Giralda.However, it is clear by your feedback that we did not fully succeed on this occasion.We do not really understand what happened, since during your stay you did not give us any kind of suggestion. If she had, we could have helped her solve it.Again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,José Ángel ReyesGeneral Manager