계단

호텔 라파엘 여행 후기

5 out of 5
호텔 라파엘
17 Avenue Kleber, Paris, Paris

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 554개 이용 후기 중 375개" "
평점 8 - 좋아요. 554개 이용 후기 중 114개" "
평점 6 - 괜찮아요. 554개 이용 후기 중 33개" "
평점 4 - 별로예요. 554개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 554개 이용 후기 중 10개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

MI SO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
멋진호텔
훌륭했어요
2023년 8월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 8월 23일
Dear Madam, We would like to thank you for choosing the Raphael Hotel for your recent stay in Paris. We are very happy to hear that your stay was pleasant, and we do look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Eun Young

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2022년 7월 26일
Dear Eun Young, We would like to thank you for your recent stay at the Raphael Hotel and for your perfect rating. We are pleased you enjoyed your time with us, and we look forward to your return. Best regards, Fabrice Afuta - General Manager

2/10 - 너무 별로예요

Dongu

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Directeur 님, 2021년 12월 13일
Bonjour Dongu le, merci pour votre commentaire, pourriez-vous me contacter à votre convenance afin d'échanger au sujet de votre séjour? Merci d'avance. Cordialement, Yves Wencker

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
classical, kindly staff with housekeepers, all efforts doing clean facility I was happy that all entire things. IF One thing that I would unintentionally pick fault, a little big price breakfast? but great quaility. Good luck~~ deer
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

Hyeri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 7박 숙박함

10/10 - 훌륭해요

Eun Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 고급스럽고 좋았습니다!
2018년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
파리 개선문 인근 최고호텔
파리여행 마지막날을 이 호텔을 이용하였는데 시설이며 호텔서비스, 직원들 친절함이 최고였습니다 다음 파리 방문시에도 꼭 이용하고 싶습니다.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful spacious room
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Darcy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel! Nice decor and very helpful staff. The cafe across the street was perfect for breakfast too!
2024년 4월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 9일
Dear Madam, We would like to thank you for taking the time to share your feedback with us following your recent stay at Hotel Raphael. We are thrilled to hear that you enjoyed your stay at our hotel and found our decor to be pleasant. Our team is dedicated to providing exceptional service, so we are delighted that you found our staff to be helpful. We are also pleased to hear that you were able to enjoy the cafe across the street for breakfast. We strive to provide our guests with a memorable experience, and we are thrilled to hear that you had a perfect dining experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

HIVA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thoroughly enjoyed the tranquil ambiance of this hotel. It exudes charm and sophistication with its antique furniture and 1920s theme. The Wi-Fi connection is excellent, and the staff are incredibly accommodating. However, it’s important to note that there are no pool or spa facilities, and the TV offers only a limited selection of channels, primarily news channels.
2024년 3월에 8박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 9일
Dear Madam, We would like to thank you for your five-star feedback following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed the tranquil and authentic ambiance of our hotel to your liking. We are committed to providing excellent customer service and we are glad that our staff were accommodating during your stay. We appreciate your note about the lack of pool and spa facilities, as well as the limited TV channel selection. We are always looking for ways to improve our offerings and will take your comments into consideration for future enhancements. We hope to welcome you back to our hotel in the future and continue providing you with a pleasant and relaxing experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Ben Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was absolutely beautiful, so much room, great location and the staff were accommodating and thoughtful. I will definitely be back!!
2024년 4월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 9일
Dear Sir, Thank you so much for your kind words following your recent stay at Hotel Raphael. We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team always strives to provide exceptional service and it means a lot to us to hear that we were able to make your stay memorable. We look forward to welcoming you back again soon. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall beautiful property! Wonderful amenities, location, and service. Too bad the roof was closed, and the bar closes early so be sure to ask about hours of operation.
2024년 3월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 3일
Dear Sir, Thank you for your kind words following your recent stay at Hotel Raphael. We are pleased that you had an overall pleasant stay with us and enjoyed our prime location, facilities, and service. We regret that you were unable to access our rooftop during your visit. As noted on our website, the rooftop is open for lunch and dinner throughout the summer season, from June to September, pending weather conditions. Access is limited during the fall and winter months due to security reasons, but our team is always happy to provide tours upon request. Until the warm days, we invite you to discover an exceptional culinary experience in our new restaurant, Le Boudoir du Raphael. Thank you again for choosing us and we hope to have the opportunity to welcome you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Mireilly 님, Newark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellence all around. Amazing staff, from the moment you arrive until you leave. These people are truly the BEST!
2024년 3월에 5박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 4일
Dear Madam, We thank you for you staying with us at the Hotel Raphael and kind words. We are so thrilled to hear that you had an excellent experience with our team during your stay. They all work hard to provide top-notch service and we truly appreciate your recognition. Thank you again for choosing us and we hope to welcome you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

sravan 님, painted post

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was really excellent service and staff was helpful to give information about what to do around
2024년 3월에 3박 숙박함
답변 제공: Fabrice Afuta- General Manager 님, 2024년 4월 3일
Dear Sir, We would like to thank you for your kind words following your recent stay at the Hotel Raphael. We are thrilled to hear that you had an excellent experience with our staff and that they were able to provide you with helpful information about the area. We strive to provide top-notch service to all of our guests, so we are happy to hear that we exceeded your expectations. Thank you again for choosing us and we look forward to welcoming you back again soon. Best regards, Fabrice Afuta- General Manager

10/10 - 훌륭해요

Edward

2024년 3월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 3일
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

TOMOKO

가족 여행
좋아요: 편의 시설/서비스
good hosptality and clean hotel, location is convinient
2024년 2월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 4일
Dear Madam, We thank you so much for your kind words and five-star review following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed our hospitality and found our hotel to be clean. It's also great to know that our location was convenient for your stay. We strive to provide all of our guests with a comfortable and enjoyable experience, so it's wonderful to hear that we succeeded with you. Thank you again for choosing us and we look forward to welcoming you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Rainer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old-style (Grand-) Hotel. Ausnehmend freundliches Personal. Charme und Dekor schon ein bißchen fading. Hervorragende Lage am Etoile.
2024년 3월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 3월 4일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to read you had a lovely experience and that our professional team contributed to your satisfaction. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Pinar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 3일
Dear Madam, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

TOMOKO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good hosptality! clean
2024년 2월에 4박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 2월 27일
Dear Madam, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to know you had a pleasant stay with us and appreciated our clean facilities and hospitality. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Ahead 님, VOULA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best
2024년 2월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 2월 26일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are delighted that your stay met all your expectations, and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Jack

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience with courteous and professional staff. Will return
2024년 2월에 6박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 2월 26일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your feedback. We are pleased to know you had a great experience and that the service of our dedicated team played a key role in ensuring your satisfaction. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Richard Mark

2024년 2월에 4박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 3일
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really beautiful hotel!
2024년 1월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 31일
Dear Sir, We would like to thank you for your recent stay at the Raphael and for your five-star feedback. We are very pleased to read that you found our hotel to your liking and had a most pleasant time with us. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

4/10 - 별로예요

CEN QIN

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property is very old. The carpet in the room has all kinds of stains it’s quite gross. The room also smells weird. We were there in January and even we turned the heater to max was still very cold in the room. Gym is so tiny. Impossible to workout.
2024년 1월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Madam, On behalf of the Raphael team we extend our best wishes for the New Year and we thank you for staying with us. We would like to apologize for not meeting your expectations nor our standards. The cleanliness issues you encountered is certainly very unusual of our property. Our dedicated housekeeping team works on ensuring our rooms meet the highest housekeeping standards. Please know that your feedback was immediately forwarded to our Executive Housekeeper and maintenance team for deep follow-up of your room. Regarding our gym, we have installed brand new cardio machines beginning of this year, so we are rather disappointed with your feedback. While the room is quite small, our gym offers the equipment needed to complete a solid workout. Again, our sincerest apologies for this unfortunate experience. We do hope you will give us another opportunity to change your last impression soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You won’t be disappointed
Amazing hotel. Clean, friendly staff. Very well located. Will book there again!
2024년 1월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Madam, Dear Sir, On behalf of the Raphael team, we would like to extend our best wishes for the Newy Year and thank you for your recent stay with us. We are so pleased that you had an amazing time with us and appreciated our prime location, clean facilities, and friendly team. We will make sure to pass on your kind words to the entire team. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Jacklyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an incredibly beautiful property. The ambiance was perfect. And the staff was attentive .the location was perfectly convenient. We loved our stay here and wish we could have stayed longer.
2023년 12월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Madam, On behalf of the Raphael team, we would like to extend our best wishes for the New Year and thank you for staying with us. We are thrilled to read that you had a lovely experience with us and that our dedicated team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

BENOIT 님, Nottingham

좋아요: 청결 상태, 직원 및 서비스
Charming hotel with excellent staff
2023년 12월에 4박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Sir, On behalf of the Raphael team, we extend our best wishes for the New Year and thank you for your recent stay with us. We are thrilled to see that every aspect of our hotel met your expectations and that our team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Francesco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Sir, We would like to extend our best wishes for the New Year and thank you for your recent stay at the Raphael. We are very pleased to read that your stay went so well and that our services and facilities met your expectations. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel - best location - big rooms for great value - excellent food - very excellent service and terrific staff.
2023년 11월에 8박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 12월 11일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for taking the time to share your five-star feedback on Expedia. It's a delight to hear that your stay went so well and we are even happier that our central location, dedicated service and as well as excellent food are one of the main reasons your expectations were exceeded. Thank you again for staying with us and we all look forward to welcoming you back in the near future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Gleb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 12월 5일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to rate your experience. We are very pleased to see that you had a pleasant stay with us and that our facilities and services met your expectations. Thank you again for staying with us and we allo look forward to welcoming you back for more Majestic moments. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Agréable de retrouver ces hôtels de caractère qui ont une âme et qui sont le témoignage d’une belle époque
2023년 11월에 2박 숙박함
답변 제공: Fabrice Afuta - Directeur 님, 2023년 11월 28일
Cher Monsieur, Nous vous remercions pour votre récent séjour à l'Hôtel Raphael et d'avoir pris le temps de nous partager votre avis. Nous sommes ravis de lire votre enchantement et que le charme du Raphael ait une nouvelle fois opéré. Au plaisir de vous accueillir à très bientôt parmi nous. Cordialement, Fabrice Afuta - Directeur

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Raphael was beautiful and accommodating. Everyone was very friendly and went above and beyond to make us feel welcomed and at home. I highly recommend this hotel. 5 stars!
2023년 11월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 11월 28일
Dear Sir, We would like to thank you very much for your recent stay at the Raphael Hotel and for leaving us your five-star feedback. We are very pleased to know that your experience met your expectations and we will be sure to share your kind words with the entire team. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel Raphael is beautiful. The staff is all incredibly friendly and well versed in English. Truly the people here make you feel very welcome and appreciated. I highly recommend this place to anyone planning to stay in Paris!
2023년 11월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 11월 14일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for your recommendation. It fills us with pride to hear that you enjoyed your experience to the fullest and we are especially pleased that you felt well-looked after; Your compliments are much appreciated and will be shared with the entire team. Thank you again for staying with us and we all look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Thamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall it’s a wonderful hotel and location and the staff is superb! I think the rooms mainly the living and bedroom areas need major renovations to freshen up the space. The carpets, sofa, drapes were all quite worn and better use of the space would make it so much more special especially at the cost.
2023년 10월에 2박 숙박함
답변 제공: Fabrice Afuta – General Manager 님, 2023년 11월 7일
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for sharing your experience on Expedia. We are pleased to read you had an overall pleasant stay and that you enjoyed the service provided by our dedicated team. Regretfully, the condition of our room facilities has not been able to meet your expectation and we sincerely apologize for the inconvenience. Continuous maintenance works are being carried out frequently to guarantee that our facilities are up to standard. This includes carpet replacement, wall repainting, furniture restoration and so on. We appreciate your feedback and we will be sure to take your comments into consideration for our next refurbishment project that will enhance the overall hotel facilities and appearance. Thank you again for choosing us and we hope to have another chance to serve you in the future. Best regards, Fabrice Afuta – General Manager

10/10 - 훌륭해요

KANAKO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 11월 2일
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for your five-star feedback. We are delighted to know that you had a pleasant stay with us and enjoyed our services and facilities. Thank you again for staying with us and we all look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Foziah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location is great Staff are very friendly and helpful. Room is spacious and clean. I definitely will stay there again but not have breakfast. I did not enjoy the breakfast. Eggs were tasteless. Rest of the buffet was ok
2023년 9월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 10월 31일
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your feedback on Expedia. We are pleased to read you had a pleasant stay overall and appreciated the service of our dedicated team and clean and spacious corner rooms. However, we would like to apologize for your disappointing breakfast. Please know that your comments are taken on board and will be shared with our Chef for improvement. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Mark 님, st clair shores

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ice classic hotel with great rooms in an excellent location
2023년 10월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 10월 26일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for such high rating. We are very pleased that your stay met your expectations and that you appreciated our location and facilities. Thank you again for your visit and we look forward to welcoming you back to the Raphael very soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location. Staff very nice and friendly. Room was beautiful.
2023년 10월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 10월 26일
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your five-star feedback on Expedia. We are very pleased to read that you had a pleasant stay with us and enjoyed our convenient location and the service of our dedicated team. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Gerard

출장 여행
좋아요: 숙박 시설 상태 및 시설
Paris in October
Excellent hotel, and the staff was wonderful, as usual. Disappointed with no restaurant, the current one is being renovated. Breakfast was so, so. Should have offered something for the lack of bar and restaurant
2023년 10월에 2박 숙박함
답변 제공: Fabrice Afuta – General Manager 님, 2023년 10월 19일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for taking the time to share your feedback on Expedia. We are pleased to read that you had a pleasant stay overall and that our team was a key asset in having a pleasant time. We are sorry you could not access our bar and restaurant on this occasion. As part of our continued commitment to enhance our property and service, renovation works are being carried out in the bar and restaurant. Both outlets have been relocated in the meeting rooms on ground floor. We are very excited to welcome our guests in our newly refurbishment restaurant and bar. Thank you again for staying with us and we look forward to welcoming you back soon to the Raphael. Best regards, Fabrice Afuta – General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel à éviter
2023년 10월에 1박 숙박함
답변 제공: Fabrice Afuta - Directeur 님, 2023년 10월 19일
Chère Madame, Cher Monsieur, Nous vous remercions pour votre récent séjour au Raphael et d'avoir pris le temps de nous partager votre avis. Nous sommes sincèrement navrés de lire que votre expérience n'ait pas été à la hauteur de vos attentes et vous prions d’accepter nos sincères excuses pour tout désagrément rencontré. Malheureusement, nous sommes dans l’incapacité de retracer votre réservation, votre commentaire ayant été laissé de manière anonyme. N'hésitez à pas nous partager les détails de votre réservation afin que nous puissions effectuer le suivi nécessaire. Nous restons à votre écoute et espérons avoir l'opportunité de regagner votre confiance lors d'un prochain séjour. Cordialement, Fabrice Afuta - Directeur

10/10 - 훌륭해요

Virginie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 10월 9일
Dear Madam, We would like to thank you for staying with us at the Raphael and for leaving us your feedback. We are thrilled to see that you had an excellent stay with us and appreciated our services and facilities. Thank you again for your choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Bahaa

2023년 9월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 10월 3일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience. We are so pleased to read your full satisfaction and we look forward to welcoming you back soon. Bets regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Allan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The rooms need to be more updated. The rooftop view was amazing
2023년 9월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 10월 3일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your experience on Expedia. We are pleased to know that you had a pleasant stay overall and enjoyed the amazing view from the rooftop restaurant. We appreciate your comments regarding the need for updates to our design and amenities, and we will take them into consideration as we continue to improve our property. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Eunjae

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was old historical beautiful hotel. I felt I am staying royalty property. Just one thing. There is no soundproof. I was even able to hear someone got up for bathroom use in the middle of night. I am not sensitive at all, but it was that much loud 😢 And floor is carpet which is very very old. If you are sensitive or allergic to carpet, maybe ask to hotel for different room? Otherwise beautiful! Oh! Breakfast was phenomenal as well. I miss it already.
2023년 9월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 10월 9일
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience. We had happy to see you had a pleasant stay overall and that you enjoyed our breakfast buffet. We would like to apologize for any noise disturbance. Soundproofing is indeed one of main forcus for our next refubishment project and we will be sure to take your comments into consideration. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

margolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is in a wonderful location with old world charm.
2023년 8월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 9월 14일
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience. We are pleased to know that you had a pleasant stay with us and enjoyed our prime location next to the Arc de Triomphe and the Champs-Elysées. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing service
2023년 8월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 8월 23일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for sharing your five-star feedback with other travelers. We are so pleased to know that had a pleasant stay with us. We strive to deliver excellent service to each and every one of our guests so your kind words on our service is the greatest reward. Thank you again for choosing the Raphael Hotel and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Herbert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel let me do an early check in 4 hours earlier not a lot of hotels do that and the stuff were very polite and courteous that’s something that I really appreciate also it’s in a good location I would definitely come back and stay at this hotel.
2023년 8월에 2박 숙박함
답변 제공: Fabrice Afuta- General Manager 님, 2023년 8월 23일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience on Expedia. We are thrilled you had a pleased stay and enjoyed an early check in. Thank you for highlighting the service received, and we do look forward to your next stay with us. Best regards, Fabrice Afuta- General Manager

10/10 - 훌륭해요

nooreddin

2023년 8월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 9월 4일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience on Expedia. We are very pleased to hear that your stay met all your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

2/10 - 너무 별로예요

Val 님, Lake Forest

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great hotel 20-30 years ago, but went to hell. Management don’t care to take care of guests, filthy carpets, no wall outlets for electrical devices, service despicable. Its not a 5 star, it’s run down junk. Bellman won’t even load your luggage in the car, nor assist with bags. Terrible.
2023년 8월에 2박 숙박함
답변 제공: Fabrice Afuta – General Manager 님, 2023년 8월 23일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience. We have read your comments with great concern, and we are sad to read that your experience with us did not meet your expectations on this occasion. We would like to assure you that our guest satisfaction and comfort are our absolute priorities.Continuous maintenance works are being carried out to guarantee that our facilities are up to standard. This includes carpet replacement, wall repainting, furniture restoration and so on. Our future refurbishment project will include an update of our electrical infrastructure.We are also disappointed to learn that our service and hospitality were not up to your expectations this time. In reviewing your comments, it seems that our bell boy did try to help you with your bags, but his assistance was declined when he offered to load your bags into your car. We extend our sincerest apologies for any misunderstanding from our side and we will ensure to improve our service. Again our sincerest apologies for this less than perfect stay. Your patronage is very important to us, and we hope you will give us the opportunity to restore your confidence. Best regards, Fabrice Afuta – General Manager