Dear Mary,We apologize for the inconvenience you experienced during your stay. Our hotel can be pretty busy, especially during peak times like kids' tournaments, and we strive to ensure all guests have a comfortable stay. Your feedback regarding the room's noise disturbances and wear and tear is valuable to us, and we'll address these issues promptly to enhance the overall experience for our guests. We appreciate your understanding regarding the ongoing renovations, and we're working diligently to improve our property's exterior and interior. Thank you for acknowledging the friendliness and helpfulness of our staff; we'll be sure to pass along your kind words. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can assist you with or if you have any further comments, please feel free to contact us.Thank You,Crowne Plaza Houston Galleria Area Management

Dear Stacey,We're delighted you and your husband enjoyed your first visit to Houston, Texas! Thank you for choosing to stay with us during your trip. We apologize for the initial inconvenience with the shower. We're glad to hear that it was resolved promptly after your complaint. Additionally, we appreciate your understanding regarding the remodeling process, and we're pleased that it didn't disrupt your stay. It's lovely to hear that our hotel's location near the Galleria and other attractions ideally suits your needs and that you could explore the city easily. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with or if you have any further comments, please feel free to contact us.Thank You,Crowne Plaza Houston Galleria Area Management

Dear Corey,We're glad to hear that you found our place to be quiet. Your comfort and tranquility are important to us, and we strive to provide a peaceful environment for all our guests. Please let us know if there's anything else we can do to make your stay even more enjoyable. We appreciate your feedback and hope to have the opportunity to welcome you back for another peaceful stay in the future!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Jarvis,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Crowne Plaza Houston Galleria Area, an IHG Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Crowne Plaza Houston Galleria Area, an IHG Hotel hotel, soon!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Keisha,We appreciate your positive feedback and hope to welcome you back for an even better experience in the future. Thank you for staying with us!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Stedman,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Crowne Plaza Houston Galleria Area, an IHG Hotel, many more times.Thank You,Crowne Plaza Houston Galleria Area Management

Thank them for taking the time to share their experience. We did have an unfortunate event that occurred that was an emergency to shut off the water. I hope that the issue with the TV was resolved as our maintenance staff is very well in responding to guests needs. We hope that this experience did not ruin our chances to have you here again. We are diligently making improvements to the building and hope you will be able to enjoy them soon.

Thank you for your positive feedback! We appreciate it highly!

Thank you for your feedback! It is highly appreciated.

Thank you for your response! Your feedback is appreciated!

¡Gracias por tus comentarios! ¡Lo apreciamos!

We are so pleased that we were able to accommodate you with all the proper amenities needed for you and your family. We are always looking for new ways to improve our guest experience and we are glad we were able to do that for you. We hope to see you back again real soon.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us. We hope to see you soon again.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us. We hope to see you soon again.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us. We hope to see you soon again. We always want to know what could have made your stay better as well.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us. We hope to see you soon again.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us and our amazing breakfast. We hope to see you soon again.

Thank you for taking the time to review us. We are glad that you enjoyed your stay. We hope to see you again real soon.

We appreciate your review and glad that you did enjoy all of the amenities that we offer. We hope to see you again real soon.

I'm glad that we were able to accommodate your stay even though we weren't as close to NRG as you would have wanted. We hope you can enjoy our hotel again on your next visit to Houston.

Thank you for your feedback! It is highly appreciated!

Thank you for taking the time to review us. We appreciate you choosing us.

Agradecemos la buena reseña. Con los estándares de las marcas tenemos que designar los artículos que nos permiten tener. Pero nos encantaría saber qué elementos le gustaría ver en el menú y podemos darle sugerencias.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

It is unfortunate that we had an emergency that caused us to have to shut of the water. We appreciate your patience at the time. We hope that on your next stay you can enjoy all the wonderful amenities and no water shut off.

Thank you for sharing your concerns with us. At this time we are looking forward to a full renovation. We are still waiting for approval at this time and can't wait to see the results when finished. We will do our best to make all guest stays exceptional in the meantime.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We appreciate the amazing review. I am so pleased to hear you enjoyed your stay. We hope to see you back again soon!

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.Thank you for noticing the hard work we have put in to making sure that our guests receive an exceptional stay.

Thank you for taking the time to give us your feedback. We take all reviews and turn them into better ways that we can make guest experience exceptional.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

Thank you for taking the time to give us your feedback. We take all reviews and turn them into better ways that we can make guest experience exceptional.

Wonderfully !!!Thank you for let us know Please spread the world with your review

Thank you for taking the time to give us your feedback. We take all reviews and turn them into ways that we can make guest experience exceptional.

I do apologize for the inconvenience we definitly forward to our management team

thank you

I do apologize for your inconvenience during your stay We will bring your concern to management team Thank you

Thank you

I do apologize for the inconvenience , We will forward your concern to our management

We really appreciate you staying at our hotel Please spread the world from your experience Thank you

Thank you

Thank you

thank you

Thank you