We were very pleased and satisfied with this hotel in every aspect. The staff is very friendly, professional and passionate for what they do. Every room is taken care with detail, since the bedding, towels, pillows and toiletries to different kinds of tea, coffee, hot chocolate, cookies and cups of wine in room. The breakfast time you cannot skip, you have the option of a continental breakfast for those in a hurry or you can wait for the day special or any cook to order you wish and they will bring you this beautiful decorated plate to enjoy. Also, every room has a balcony with a beautiful view to Queenstown lake with the mountains in the background that even in the winter you want to spend some time there. The hotel location is also a plus since you do not need a car to go to town, you just walk 2 blocks down and you are already there. The only The only thing a could recommend to make it 100% is a washer and dryer available for the guests