외관

레드 루프 인 & 스위트 커머스 - 아테네 여행 후기

2 out of 5
레드 루프 인 & 스위트 커머스 - 아테네
30747 Highway 441 South, Commerce, GA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 927개 이용 후기 중 375개" "
평점 8 - 좋아요. 927개 이용 후기 중 312개" "
평점 6 - 괜찮아요. 927개 이용 후기 중 110개" "
평점 4 - 별로예요. 927개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 927개 이용 후기 중 56개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

TAEHYUK

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최악의 숙소
제습기가 없으면 숙박이 어려울정도로 습함.. 자동적으로 곰팡이는 매우 많음 에어컨 청소 안함(곰팡이 먼지 그대로 있음) 하우스키핑 제대로안ㄹ함 (2주있었음)
2022년 7월에 14박 숙박함
답변 제공: Gm 님, 2022년 8월 30일
I am sorry to hear that you experienced this issue during your stay. I can assure you that the experience you have described is not commonplace. I apologize for the inconvenience, and I hope that you allow us the opportunity to better serve you in the future

8/10 - 좋아요

Choong

출장 여행
좋아요: 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Red Roof Inn & Suites Commerce - Athens 님, 2021년 4월 12일
Thank you for sharing your rating with us!

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel had been painted and modernized and was much nicer than other Red Roof Inns we've stayed at. The in-room coffee set up needs work. The plastic trays for the coffee maker were too large to fit in. Shampoo &soap dispenser were difficult to press an
2024년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 9일
Thank you for taking a moment to leave a review, Denise. The staff and I at the Red Roof Inn & Suites Commerce - Athens appreciate your 5/5 score following your stay. I am happy that you appreciated our modernized rooms. However, you stated that the in-room coffee set up needs work and the dispensers were difficult to press. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Rameez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay all over
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 13일
Dear Rameez,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Commerce - Athens. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your excellent stay with us. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Robyn

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The mattress was horrible hard and had indents , actually needed to be replaced
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 8일
Dear Robyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Commerce - Athens. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/5 score. You indicated that you were unsatisfied with the mattress not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 - 괜찮아요

Karen

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not very clean
2024년 1월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 1월 27일
Hi Karen,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Commerce - Athens. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you weren't satisfied with the cleanliness of the room you were assigned, our apologies for any inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 - 훌륭해요

Brian

2024년 1월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 25일
Dear Brian, The staff at the Red Roof Inn & Suites Commerce - Athens and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Rose

2023년 12월에 6박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 30일
Thank you, Rose, for being our guest at the Red Roof Inn & Suites Commerce - Athens. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Rose

2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 26일
Thank you for your positive rating, Rose, following your stay at the Red Roof Inn & Suites Commerce - Athens. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

DONVELL

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
on my last day after being gone all day I arrived at my room about 2 in the morning to find that I was locked out of my room
2023년 12월에 4박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 23일
Dear Donvell,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with your keys and accessing you room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Charles

2023년 12월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 11일
Hello Charles, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Kyndra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 5일
Hello Kyndra,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

Alyssa

반려동물 동반 여행
좋아요: 직원 및 서비스
Easy check in, nice well let are to walk the dog. However they entire grass area around the property is full of trash and cigarette butts. Hard to let your dog got to the bathroom when everything they sniff is another cigarette butt.
2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 5일
Dear Alyssa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your check-in to be easy and you were able to walk your dog. However, I sincerely apologize for the lack of cleanliness of the location and the other issues which hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

10/10 - 훌륭해요

Marina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 5일
Hello Marina,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Shari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

Alyssa

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hotel felt grimy.. had a random guy banging on our door for like 15 min at 2am. No security on site, from desk just sent the girl that was on duty like what could she really have done? Luckily the guy left right before she got there… never going back.
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 19일
Thanks for sharing your feedback with us, Alyssa. The team at our Red Roof Inn & Suites Commerce - Athens was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor hotel condition hindered your stay. In regard to security, we have some security measures in place, such as video surveillance. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Brent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff. Clean rooms
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 14일
Dear Brent,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean and our staff to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Danielle

2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 5일
Hello Danielle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 13일
Hello Vincent, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Excellent customer service. Newly remodeled. Convenient to restaurants and shopping
2023년 11월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 8일
Thank you, Cynthia, for telling us about your stay at the Red Roof Inn & Suites Commerce - Athens. I am glad that you were pleased with our excellent customer service, our newly remodeled hotel and all the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Bronte

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 7일
Hello Bronte, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 - 별로예요

Stamata

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean. Breakfast was gross especially the coffee.
2023년 11월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 7일
Hello Stamata,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. I'm happy you were pleased with our level of cleanliness.It's saddening to hear that breakfast wasn't to your liking neither was our coffee. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

jesus

2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 7일
Hello Jesus, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Wayne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was dirty and it had live cockroaches and dead ones in the room.
2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 6일
Hello Wayne,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Jack Everette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly,clean great knowledge of surroundings
2023년 10월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 31일
Hi Jack,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Commerce - Athens. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our hotel to be clean and our staff friendly/knowledgeable. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the place was very clean!
2023년 10월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 30일
Hi Kevin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Commerce - Athens. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our staff and hotel's cleanliness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 - 좋아요

Dipesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and cheap place to stay
For the price I don't have much to complain. Everything was nice. They servw breakfast too..that's a plus.
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 24일
Dear Dipesh,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We value you as our guest and welcome your 8/10 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that everything was nice and the breakfast was a plus. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

DAVID

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Special 님, 2023년 10월 17일
Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Commerce - Athens and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

8/10 - 좋아요

Mariane

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Special 님, 2023년 10월 17일
Hello Mariane,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Commerce - Athens and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, good Costumer service.
2023년 10월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 23일
Hi Luis,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Commerce - Athens. It is so rewarding to read that you found our hotel to be clean and our services good. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 12일
Hello Heather,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel was very convenient and easy route to get to Sanford stadium for the GA game. Aside from the friendly staff at check in, the room was absolutely not up to expectations. The room had a random dehumidifier and no reasoning as to why. Multiple water damage areas, and the bathroom was unacceptable and not clean at all. Overall not impressed and will not be back.
2023년 10월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 9일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. It's great to hear that you found the location to be convenient, staff to be friendly and all the other positive features highlighted. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Marilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 10일
Hello Marilyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Erik

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smoke detector was going off all night due to the battery being dead. I heard another guest complain of the same thing. They clearly have not been checking their smoke detectors and I will be reporting it to the fire marshal. I rented this room to get sleep, but was unable to do to because of this. I complained of this and they refused to give me my money back.
2023년 10월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 10일
Dear Erik,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with the smoke detector and being inconvenienced.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 2일
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Savannah

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Long black hair everywhere, in floor, in bedsheets, in sink. Bed sounded like gunshots every time you moved. Bathroom floor was nasty with dirt in cracks and corners. Constant lound music and bass played from cars parked outside.
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 2일
Dear Savannah,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the floor, the noise disturbance and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Brett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 23일
Hi Brett,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Commerce - Athens. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 27일
Hello Mary, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Macy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay!
2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 25일
Hello Macy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. It's wonderful to hear that you had such wonderful stay. We always enjoy hearing about the positive experiences our guests have at our Red Roof hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

6/10 - 괜찮아요

Todd

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 25일
Hello Todd, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In town for the Bulldogs game. Staff was friendly, room and area was clean. No complaints
2023년 9월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 28일
Hi Ray,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Commerce - Athens. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our room cleanliness and staff were to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - 훌륭해요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was top notch. The check in (and check out) was quick and very polite. Our room was clean, and the bed was comfy. We were only there for 1 night, but definitely 10/10 satisfied.
2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 25일
Hello Lauren,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. It's thrilling to hear you received such top notch service at check-in. I'm happy you were also pleased with our cleanliness and comfortable beds. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

10/10 - 훌륭해요

Gregory

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though the exterior was a little rough, the room was immaculate, quiet, well stocked and everything worked. Check-in was great thanks to Jennifer at the front desk who seems to handle doing 20 things at once with ease. Will stay again.
2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 18일
Thank you for taking a moment to leave a review, Gregory. The staff and I at the Red Roof Inn & Suites Commerce - Athens appreciate your 5/5 score following your stay. I am thrilled that our immaculate rooms, hospitable staff and the other highlights pleased you. However, you stated that the exterior was a little rough. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant staff
2023년 9월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 9월 4일
Dear Dana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our pleasant staff. We aim to satisfy our guest with superior customer service and your feedback is appreciated. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Nathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. The rooms and floors can use an upgrade.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rhena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I only said inconvenient because of road construction. As soon as that is finished I think it will be fine.
2023년 8월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 28일
Dear Rhena,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. I am sorry for any inconvenience caused due to the situation you mentioned regarding the road construction. Your feedback is very important to us, so thank you for sharing. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Mashyda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 20일
Hello Mashyda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

8/10 - 좋아요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Uncomfortable Bed But Nice Stay
Bed was uncomfortable with hard pillows. Felt like someone had sat in the same spot for months on end. Front desk was attentive except for when asked to refill the waffle mix an hour before breakfast ended.
2023년 8월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 8일
Dear Kristina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. It's great to hear that you found our front desk staff to be attentive. However, I am sorry the comfortability of the bed and pillows were not being up to your standards, and the other highlighted concern.Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place for What You Pay
Great check in and all other interactions with front desk was professional. The room was in great condition. You can see that recent renovations had been done. Overall, I enjoyed my stay. If I'm in the area again, I wouldn't hesitate to rebook at this location.
2023년 7월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 1일
Dear Byron,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our easy check in process, clean room along with the other great encounters you had. We hope to continue to provide great experiences for you. It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us and that you have rated our hospitality and accommodations so highly. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

rick

좋아요: 청결 상태, 직원 및 서비스
as stated in previous question safe convience to shopping food gas etc. the floor could have been swept better and mopped otherwise all was good!!!
2023년 7월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 1일
Dear Rick,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. We are sorry that you were not pleased with the cleanliness of the room, however, we are happy to know that our location was convenient for you and you had a overall satisfactory stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DannielleRed Roof Management