기념품점

엘비 강가 뷰 여행 후기

4 out of 5
엘비 강가 뷰
355 Haridwar Road, Rishikesh, Uttarakhand

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 132개 이용 후기 중 52개" "
평점 8 - 좋아요. 132개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 132개 이용 후기 중 22개" "
평점 4 - 별로예요. 132개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 132개 이용 후기 중 13개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

hyeonwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절하고 깔끔함
답변 제공: EllBee Ganga View 님, 2024년 1월 2일
Thank you for your excellent review. We look forward to welcoming you again!

10/10 - 훌륭해요

Munesh

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was 1 day visit to rishikesh and their hospitality was excellent. prompt services.breakfast was delicious and so fulfilling.Best part in our stay was The spiritual Evening ganga aarti at triveni ghat and at the time of checkout they gifted us complimentary ganga jal bottle.Thank you for the wonderful experience.
2024년 3월에 1박 숙박함
답변 제공: EllBee Ganga View 님, 2024년 3월 25일
Dear Munesh,Thank you so much for sharing your experience! We are delighted to hear that you enjoyed our hospitality, prompt services, and delicious breakfast. We are glad you liked the complimentary Ganga Jal bottle. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Vanshika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a solo trip to Rishikesh.The vibes of the hotel is very positive.Staff was humble .Breakfast was excellent.In evening their team member took for Ganga aarti at triveni ghat felt a spiritual connecr with vibes of the place.Perfect for a solo female traveller .Highly recommended
2024년 3월에 1박 숙박함
답변 제공: EllBee Ganga View 님, 2024년 3월 24일
Dear Vanshika,We are thrilled to hear about your positive experience during your solo trip to Rishikesh! It's wonderful to know that you enjoyed the positive vibes of our hotel, the humble staff, and the excellent breakfast. We're glad you felt a spiritual connection during the Ganga aarti at Triveni Ghat. Thank you for recommending us . We hope to welcome you back soon!

2/10 - 너무 별로예요

vijendra

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We recently stayed at the EllBee hotel in Rishikesh for two nights, booked through the Expedia app. Despite the promising appearance on the Expedia website, our experience was mixed. The welcome drink, a sweet rose water concoction, was a nice touch. However, the overall hotel had an unpleasant smell and seemed poorly maintained.Upon entering our room, we encountered a musty odor, suggesting it might have been closed for an extended period. Despite this, the room did offer a good view of the Ganga. We faced issues with cleanliness, especially in the shower, bathtub, and toilet, but the staff promptly attended to our request for cleaning.We had to change rooms due to a malfunctioning shower, and the new room lacked blackout curtains, allowing unwanted light in at night. Additionally, the restriction of providing only one key card per room was inconvenient. The staff, particularly at the reception, could be more accommodating in this regard.While the hotel has potential with its Ganga views, improvements in cleanliness, maintenance, and customer service are needed for a more satisfactory stay."
2023년 12월에 2박 숙박함
답변 제공: Team EllBee 님, 2024년 1월 2일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your honest insights, as they are crucial in helping us improve our guests' experiences.We are pleased to hear that you enjoyed the welcome drink and the view of the Ganga from your room. These are aspects of our hotel that we are proud of and are delighted when they are highlighted by our guests.However, we sincerely apologise for the aspects of your stay that did not meet your expectations. Please be assured that we take your comments very seriously. The issues you've described are being addressed with our housekeeping and maintenance teams to ensure that our high standards are met and maintained.The satisfaction of our guests is our top priority, and it is feedback like yours that enables us to make the necessary improvements. We are committed to providing the high level of service that our guests expect and deserve.We hope to have the opportunity to welcome you back in the future so that we can provide you with the quality stay that you should expect from us.

2/10 - 너무 별로예요

Yogesh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely atrocious. Stay away
The hotel have advertised themselves as a 4 star hotel and without being overly emotional this hotel is not more than a 1 star hotel with aspirations of being something better. It is dirty, the staff are shouting at each other whilst customers are there. There is no one to take your luggage which is a given in a 4 star hotel. The room service is atrocious they dont even answer the phone, i had to ask 5 times for bottled water which eventually i was charged for which again a 4 star hotel gives as complimentary. The food was salty and eventually when it came the staff came with a grumpy face and no manners. The hotel is dirty totally run down, do not be deceived by its amazing pictures. I had booked this hotel for 2 nights and i left after 4 hours as i had enough of it. I had to complain that why are you charging me for water and i was told that its their hotel policy and due to the seriousness of the situation they refunded my water and that is the only compensation i got. There are no views of nothing. Totally feel misled by the Hotel and its reviews and also Hotels.com that they let this happen. It is totally disgusting. This is not a spiteful review or overly emotional. i feel very misled. Stay away
2023년 11월에 2박 숙박함

8/10 - 좋아요

Martine

2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Sandeep

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We were promised jain food but they had very limited options for lunch and dinner.No safe parking place is there.They have a small parking space at the back of hotel where anybody irresponsible will be given your car keys to park it.They put a dent on my new car and scratched it's paint on the front while parking it.When I talked to the owner Mr.Sahib and the front desk no body was willing to own it and I was not compensated.We came back feeling awful.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Ratnakar

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Reena 님, 2023년 11월 4일
Dear Valued Guest,We are sorry that we fell short of your expectations, and we will use your comments to improve our services and facilities. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Warm Regards,Team EllBee!!

4/10 - 별로예요

Anupam

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elbee Ganga (for me) is one of those places that used to be good at sometime. While the staff is friendly and very attentive, it all ends there. The main gate to enter had bags of sand and cement for you to get in and cars and SUV’s can’t get in. So you enter the hotel with sand in your shoes. The rooms are dilapidated and closets, furniture, and beds are worn out and way past their lifespan. Bathrooms have water stains on the walls and ceilings and mine had a fly that refused to leave. The pictures on the website must be from when it was new as that sheen and feel has long gone. The two saving grace for the property are the folks who work there and the food in the restaurant on 5th floor. We were there for an evening and night so managed it but I would not recommend this place to my friends and family visiting Rishikesh.
2023년 6월에 1박 숙박함
답변 제공: Reena 님, 2023년 8월 21일
Dear Valued Guest, Thanks for the review. We sincerely apologise that we were unable to meet your expectations during your stay at EllBee Ganga View. The management has taken a note on all your observations regarding the cleanliness and a swift action has been taken regarding the same. The standards you have explained is most unrepresentative of the service and quality we strive to achieve. We hope you would not judge us solely based on this particular experience as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. We sincerely hope you would give us an opportunity to host your stay again at our hotel and we assure you that we would be going an extra mile to provide a pleasant and memorable stay experience next time.Team EllBee Hotels!!

2/10 - 너무 별로예요

Nishant

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy area and crowded. We can see only car mechanics and car repair shop in vicinity. There is no Ganga view.
2023년 5월에 1박 숙박함
답변 제공: Reena 님, 2023년 8월 21일
Dear Valued Guest,We are sorry to hear that your stay did not meet your expectations. We take all feedback seriously and will use it to improve our service and facilities for all of our guests. Please rest assured that we will investigate the issues you have raised and take steps to prevent similar occurrences in the future.Team EllBee!!

6/10 - 괜찮아요

Ashish

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good, food quality very poor though. The restaurant needs much better food. No beverages in the restaurant, not even soft drinks.
2023년 4월에 1박 숙박함
답변 제공: Reena 님, 2023년 8월 21일
Dear Valued Guest,We are sorry to hear that your stay did not meet your expectations. We take all feedback seriously and would like to discuss your concerns further. If you would like to provide us with more details about your experience, please do not hesitate to contact us directly. We hope to make it up to you in the future.Team EllBee!!

4/10 - 별로예요

Chitra

가족 여행
별로예요: 직원 및 서비스
This was one of your VIP Access hotels and yet they didn't give any of the services that were outlined in your program. I had requested a room with twin beds instead of one bed (since there were 2 of us) but they declined that request, even though it was available. I was away for the day and the room was not cleaned until I called down and asked for it to be cleaned. They told me that they don't clean the rooms daily unless you tell them to, I've never heard of that process in a hotel. I have to say I was very disappointed in their customer service, maybe it was a language barrier, I'm not sure...
2023년 3월에 2박 숙박함
답변 제공: Reena 님, 2023년 8월 21일
Dear Valued Guest,Thank you for your feedback regarding your recent stay at our hotel. We are sorry you were not completely satisfied with your experience. We apologize for any inconvenience you may have experienced during your stay. Please know that we take all guest feedback seriously and are actively working to address the issues you raised about cleanliness in the room. We appreciate your comments and hope that you will consider staying with us again in the future. If there is anything else we can do to make things right, please do not hesitate to contact us directly.Team EllBee!!

4/10 - 별로예요

RITA TRIVEDI

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
PROPERTY FROM HELL
PROPERTY FROM HELL, Room sharing a wall with elevator was given, horrible noice of the elevator every few minutes lasted past 2 am, this was also on the top floor with restaurant above, with chairs moving every few minutes, THIS PROPERTY SHOULD BE REMOVED FROM HOTELS.COM, Front desk 2 gentle men were very rude and flatly ignored me, when I tried to tell them my issues and requested to change the room next morning.
2023년 3월에 2박 숙박함
답변 제공: Reena 님, 2023년 8월 21일
Dear Valued Guest,Thank you for your feedback regarding your recent stay at our hotel. We are sorry you were not completely satisfied with your experience. We apologize for any inconvenience you may have experienced during your stay. Please know that we take all guest feedback seriously and are actively working to address the issues you raised. We appreciate your comments and hope that you will consider staying with us again in the future. If there is anything else we can do to make things right, please do not hesitate to contact us directly.Team EllBee!!

10/10 - 훌륭해요

Priyavadan

2023년 2월에 1박 숙박함
답변 제공: Reena 님, 2023년 2월 28일
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us. Team EllBee!!

2/10 - 너무 별로예요

Raja

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Avoid this hotel, the manager Manish is a rude person and tried his best to mske the stay uncomfortable. The toilets are dirtiest of all in this class of hotels. The food is rotten and the SPA is advertised but services not provided.
2023년 2월에 5박 숙박함
답변 제공: Reena 님, 2023년 2월 28일
Dear Valued Guest, Thanks for the review. We sincerely apologise that we were unable to meet your expectations during your stay at EllBee Ganga View. The management has taken a note on all your observations regarding the cleanliness and a swift action has been taken regarding the same. The standards you have explained is most unrepresentative of the service and quality we strive to achieve. We hope you would not judge us solely based on this particular experience as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. Also, we would like to thank you for appreciating the room, bed mattress and services of the staff at our hotel. We were also glad to know that you enjoyed the river view from your room. We sincerely hope you would give us an opportunity to host your stay again at our hotel and we assure you that we would be going an extra mile to provide a pleasant and memorable stay experience next time.Team EllBee Hotels!!

10/10 - 훌륭해요

Dhruv

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Reena 님, 2023년 8월 21일
Dear Valued Guest,We are delighted to hear that you had a wonderful stay at our hotel. Your positive feedback means the world to us, and we are glad our team exceeded your expectations. We hope to have the pleasure of welcoming you back soon.Team EllBee!!

6/10 - 괜찮아요

Anand

출장 여행
2023년 2월에 1박 숙박함
답변 제공: Reena 님, 2023년 2월 28일
Dear Valued Guest, Thanks for the review. We sincerely apologize that we were unable to meet your expectations during your stay at EllBee Ganga View.We sincerely hope you would give us an opportunity to host your stay again at our hotel and we assure you that we would be going an extra mile to provide a pleasant and memorable stay experience next time.Team EllBee Hotels!!

10/10 - 훌륭해요

Lalit

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hospitality was awesome.. the whole staff from front desk, cleaning staff, restaurant and management team was wonderful and always willing to help and go out of the way to make sure stay was comfortable.
답변 제공: Reena 님, 2023년 2월 28일
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us. Team EllBee!!

8/10 - 좋아요

Suk

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함
답변 제공: Reena 님, 2023년 8월 21일
Dear Valued Guest, Thank you for your kind words about our hotel. We are pleased to hear that you enjoyed your stay and that our amenities and services met your expectations. We will be sure to pass on your compliments to our staff who strive to make every guest feel special. We look forward to welcoming you back soon. Team EllBee!!

6/10 - 괜찮아요

Bjarke

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Some hotels surprises you
Arriving EllBee, and they did not find the reservation. Actually, they did not have the reservation. It took them 45 minutes and a call to Hotels.com to find out that their booking system was not working. In the room a nice shower - did not work though. So had to use the bathtub… the maintenance should come and repair - but … it took exactly 36 hours until maintenance came Sunday morning at 7:00…. Or actually they just came to check if the water worked, and tell that maintenance only would arrive at 8:00. At 7:30 Sunday morning the laundry was delivered. Why does the hotel not allow guests to sleep at this time? The last remark - the fantastic room we had was with view over the river - really amazing!! The traffic noice due to standard windows was everything but amazing… maybe that’s why the hotel expects that guests are not sleeping in the early morning?
2022년 11월에 2박 숙박함
답변 제공: Reena 님, 2022년 12월 1일
Dear Valued Guest,Thank you very much for your feedback.We were glad to know that you enjoyed the room, the view of River Ganga, complementary high speed wi-fi facility and room service at our hotel. It is our endeavor to create memorable stays for our guests and we hope we managed to achieve that with your short stay at Rishikesh. Your feedback on cleanliness Options has been sincerely taken and we have taken action with immediate effect. You would be happy to know that we have even increased our standard for maintenance and Housekeeping after your feedback.We look forward having you again at EllBee Ganga View and providing you with a more rewarding experience.Regards,Team EllBee!!

2/10 - 너무 별로예요

Venkat Raman

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No hygiene no cleanliness even cob webs not cleaned in the restaurent. Very old plumbing fixtures. Showerwon’work, have to call for repair all the time Breakfast is terrible appears the cook is not a professional. Only attraction is the location, nearer to Holy Ganga arati daily in the evening Not the with to pay RS. 3000 and odd rupees a day. Never I will choose this hotel in future.
2022년 11월에 3박 숙박함
답변 제공: Reena 님, 2022년 12월 1일
Dear Valued Guest,Thank you very much for your feedback.We were glad to know that you enjoyed the room, the view of River Ganga, complementary high speed wi-fi facility and room service at our hotel. It is our endeavor to create memorable stays for our guests and we hope we managed to achieve that with your short stay at Rishikesh. Your feedback on cleanliness Options has been sincerely taken and we have taken action with immediate effect. You would be happy to know that we have even increased our standard for hygiene & maintenance after your feedback.We look forward having you again at EllBee Ganga View and providing you with a more rewarding experience.Regards,Team EllBee!!

2/10 - 너무 별로예요

Rishikesh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely ridiculous. I had called property as per they offer cab service, I spoke with Rina in the phone she said she will call me back and no body ever called. No one came to pick my bag. They had to change my room yes they had left all dirty towels in the clean room so how could you call the room was clean? There was no toilet paper in the bathroom. There was a lot more to explain bathroom was smelly stinky and weird smell was coming out of it, the curtain has mold all over it so I had to ask to change the room, when the room was changed it was a similar thing in the other room also, black mold was all over in the bathroom I wish there is a room to upload pictures with Expedia otherwise I would have upload lotta pictures that would really gross you out I would never ever come back to this hotel even if they offer for me to stay free, I highly recommend not to stay here
답변 제공: Reena 님, 2022년 12월 1일
Dear Valued Guest,Thank you very much for your feedback.We were glad to know that you enjoyed the room, the view of River Ganga, complementary high speed wi-fi facility and room service at our hotel. It is our endeavor to create memorable stays for our guests and we hope we managed to achieve that with your short stay at Rishikesh. Your feedback on cleanliness Options has been sincerely taken and we have taken action with immediate effect. You would be happy to know that we have even increased our standard for hygiene after your feedback.We look forward having you again at EllBee Ganga View and providing you with a more rewarding experience.Regards,Team EllBee!!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태
Cleanliness was poor. Had to use a lot of personal requests to staffs. No supervision on cleaning. Washroom was smelling, no toilet paper. We had to buy Odonil for awfully smelly washroom. Staffs are not trained.
2022년 10월에 4박 숙박함
답변 제공: Reena 님, 2022년 12월 1일
Dear Valued Guest,Thank you very much for your feedback.We were glad to know that you enjoyed the room, the view of River Ganga, complementary high speed wi-fi facility and room service at our hotel. It is our endeavor to create memorable stays for our guests and we hope we managed to achieve that with your short stay at Rishikesh. Your feedback on cleanliness Options has been sincerely taken and we have taken action with immediate effect. You would be happy to know that we have even increased our standard for hygiene after your feedback.We look forward having you again at EllBee Ganga View and providing you with a more rewarding experience.Regards

4/10 - 별로예요

Jennifer 님, Hillsboro

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Filthy and not worth the price. The first room was so moldy/smelled so bad I immediately got a headache. They moved me to a room that was an “upgrade” after telling me there were no upgrades available. While less moldy, the room was still filthy. There is stuff on the floor, the shower curtain is now brown instead of white, and surfaces have obviously not been cleaned in a long time. Even the toilet had obviously not been cleaned properly. The “clean” dishes at breakfast still have tiny pieces of food on them, the kettle smelled so bad I couldn’t use it, the windows and mirrors and glass door were splattered with stuff and fingerprints (a few places where somebody smudged stuff around as if trying to clean it). I asked about a massage but was told they couldn’t help me arrange one because their spa was closed. I asked them to help me with a couple other things to which the answer was always “no.” I’ve always found people here in India to be friendly and helpful but not here. The wire on the phone is exposed, I saw a couple crawling things in the bathroom, the air conditioner if off when you leave so the room is boiling… “Housekeeping” woke me up early the morning of the day I checked out. This hotel was designed to be special but has fallen into severe decay.
2022년 8월에 2박 숙박함

8/10 - 좋아요

Sivarama

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Attendant walked guests to Ghat for evening arti. Arti was beautiful.
2022년 6월에 1박 숙박함
답변 제공: Reena 님, 2023년 2월 28일
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us. Team EllBee!!

4/10 - 별로예요

Kapil

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

Sushil

2022년 6월에 1박 숙박함

4/10 - 별로예요

Rajiv

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is conveniently located and organises Ganga Aarti as do many others in the area. However overall ambience and upkeep is poor, food is average. A specific downer for us was that they promised us spa facility repeatedly in pre-booking but it was not available. Need to do better.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Mukul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is on the road , easily accessible
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Kanav

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Clean n spacious room. Good breakfast. Nice view from the top.
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Vibhu 님, Plano

연인과의 여행
별로예요: 직원 및 서비스
The restaurant in the property was very good with tasty food both for dinner and breakfast
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Arushi

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and services were great , also restaurant was superb
2022년 1월에 2박 숙박함

2/10 - 너무 별로예요

Saurabh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff intruded privacy; Ruined our vacation
My stay at EllBee Ganga View has been the worst hotel stay ever. Faced issues right from the check-in until check-out. The hotel has parking for only 4 cars inside the gate; rest of the cars need to be parked outside. No person from security at the gate. On check-in, we were provided room 206. The bedsheet in the room was torn and had curry spots. When asked for an additional spoon to stir my tea and extra bathroom slippers, I was told the ‘Deluxe Double Room’ is supposed to be a single-occupancy room and thus, it has been equipped for a single person only. The Refrigerator was humming loudly. The Air Conditioning in the room didn’t have a Heating mode. Had to sleep in a cold room for the night. When this was brought up with the hotel staff next day, they provided us with an upgraded room no 404 which was supposed to have heating. But the heating did not work there either. We asked the manager (around 1pm) to get this fixed before we move our luggage to this room, but even around 5.30 pm, this was not fixed. The hotel staff didn’t even have a Heater available. We received a heater around 10.30 pm. While we were out for dinner around 8.30pm, the hotel staff including the manager, the head of housekeeping, and one person from maintenance went into our room in our absence, without calling us up to ask for permission. Very sad to state that this hotel has been marked as 4-star where the facilities and hospitality are both abysmal. Would not recommend staying here.
2021년 12월에 2박 숙박함

8/10 - 좋아요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

sarveshwar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very caring staff
I stayed for two days . despite travel restrictions and operating with very minimal strength staff took good care of us Rooms were properly sanitized and food was very delicious
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 4월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooftop restaurant, plus the open terrace above it, then the Beatles corner at a level above and finally the viewing point at the very top are great to relax and give beautiful views of the Shivalik mountains and the Ganga river. The food in the restaurant was good too (except for doughnuts that were microwaved before they were served making them chewy and rubbery). The restaurant ambience and decor is also great. The main problems are the rooms. Towels and bedsheets haven't been replaced in years, curtains are flimsy light, the shower knob came off while taking a bath and fell on my feet. Dusty under beds and shoddy cleaning overall. The staff however were helpful and cordial. But that could not make up for the badly maintained common areas and room.
2020년 12월에 3박 숙박함
답변 제공: EllBee 님, 2021년 1월 10일
Dear Valued Guest, Thank you very much for your feedback. Our endeavour with EllBee has always been to deliver memorable experiences for our guests and we always strive to achieve greater guest satisfaction at all costs. We have an internal feedback mechanism where we often ask guests on how we can improve their stay experience. We have noted and acted on all your observations regarding your stay experience. We hope you would not judge us solely on the basis of this particular experience as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. We are also glad to know you enjoyed the experience at our rooftop restaurant and appreciated the services of our staff. We sincerely hope you will again give us another opportunity to host your stay at EllBee Ganga View and we assure you that we will go an extra mile to provide a more rewarding experience next time. Regards

4/10 - 별로예요

Kevin 님, New Delhi

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is next door to a cow yard and a trash dump and as a result there are thousands of flies all over the open areas of the hotel. The room and bed were extremely comfortable but the bed did not have a mattress cover and the mattress was dirty and stained and the pillows the same. The duvet cover was torn in a couple of places. The towels were in bad condition, dingy and frayed. Bathroom was dirty and not well maintained with stained marble in the shower and around the toilet. All that said the Staff was very nice and pleasant. The hotel has a great view of the Ganges and the mountains. We loved Rishikesh and the hotel is nice but the quality of the linens were the worst we have experienced anywhere.
2020년 11월에 3박 숙박함
답변 제공: EllBee 님, 2020년 11월 29일
Dear Valued Guest, Thanks for the review. We sincerely apologise that we were unable to meet your expectations during your stay at EllBee Ganga View. The management has taken a note on all your observations regarding the cleanliness and a swift action has been taken regarding the same. The standards you have explained is most unrepresentative of the service and quality we strive to achieve. We hope you would not judge us solely based on this particular experience as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. Also, we would like to thank you for appreciating the room, bed mattress and services of the staff at our hotel. We were also glad to know that you enjoyed the river view from your room. We sincerely hope you would give us an opportunity to host your stay again at our hotel and we assure you that we would be going an extra mile to provide a pleasant and memorable stay experience next time.

10/10 - 훌륭해요

Shrikant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Devine Home
Our experience is “complete Satisfaction “ to say the least. If we go back, we will stay in the same hotel.
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

Shachidevi

2019년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
So so
It is like a long building, in the center. Some staff were not very friendly but some of them were quite nice. You can find better ones, maybe with yoga treatment. Not good for money.
2019년 12월에 2박 숙박함
답변 제공: EllBee Ganga View 님, 2024년 1월 2일
Dear Valued Guest,Thank you for sharing your experience with us. We're sorry to hear that you found some staff members to be less friendly, but we're glad to hear that others were nice. If you have any specific suggestions on how we can improve, we'd love to hear them. Thank you again for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel room was nice and clean. The roof top restaurant outside needs a good clean as was very strong smell that put me off food. Roof top was closed for private function or payment to access also.
2019년 11월에 2박 숙박함

8/10 - 좋아요

AmiS 님, Edmonton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charming property, on the opposite side of the road with a view of the Ganges. Food was excellent in the Sitting Elephant. Wifi did not work well.
2019년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went for our anniversary celebration and it turned into a very very beautiful memory. The hotel was very nice, clean, beautiful paintings, amazing staff specially the manager who was concern to all the guests in the hotel. Food was also delicious exceptionally. River view at the restaurant doubled the taste. We took Yoga session also in the morning which was a great start of the day. I got a compliment of spa service also which added more in teh whole experience. Loved the place very much. Recommend to all the travelers towards Rishikesh. Thank you team Ellbee Ganga!
2019년 11월에 1박 숙박함

2/10 - 너무 별로예요

Amit

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff, hotel facilities and very authentic & taste food. Staff can do anything to make your stay comfortable. The hotel is as per international standards. I recommend this hotel to stay for visiting Rishikesh, and further. We visited Hemkund Sahib.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wij vonden niks goed aan deze accomodatie. Hierover heb ik al een klacht gestuurd naar expedia
2019년 8월에 1박 숙박함
답변 제공: EllBee Ganga View 님, 2024년 1월 4일
Dear Valued Guest,Thank you for sharing your feedback with us. We are genuinely disappointed to learn that your recent stay at our accommodation did not meet your expectations. If there's anything specific you would like us to address, please do let us know. Your satisfaction is important to us.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location; extremely friendly and helpful staff especially the Manager Negiji, who went out of his way to make us comfortable. He took us all the way to the Ganga Aarti at Triveni Ghat, which was one of the most awesome and unforgettable experiences of our whole trip! The staff in the restaurant were also extremely helpful and attentive
2019년 7월에 2박 숙박함