Dear Anonymous, You feedback was received, while we seek details of your reservation for proper investigation, It would have been proper if your complaints were channelled to the duty manager to have them resolved.

Dear Sir/Ma, Thank you for the review, we shall look into the issue raised. Am sure when next come around it will be a different experience.

Dear Andrew, We tendered our apology for the discomfort you had. The technical challenge we had during your stay is no excuse. We do believe and hope that there will another opportunity to give a lasting and wonderful impression.

Dear Foluke, We had challenge with cooling, which was unexpected. We tendered our unreserved apology for the discomfort you had. Moreover, TV challenges as you claimed were up and running needless to mention that other issues raised weren't as you have portray them. Nevertheless, we thank for the feedback and we believe that another visit will change your impression.

Dear Guest, We thank you for the review and its great to know you had a wonderful experience. This makes us feel that we're doing something right. We look forward to seeing you in the nearest future.

Thank you for the feedback

Thank you for the feedback.

Dear Patricia, We thank you for the feedback received. Investigations reveals that your master-card was declined after several attempt to get authorization. And you were given options for other card payment or by cash, which you declined. Our hotel isn't the way you have painted it to be. Issues you experienced at the shopping mall are not dealt with at the hotel as they are separate entities. Though they've reported to the Mall Mgt. However, we do still believe our service is to make our guests happier to have a memorable stay at the hotel and we are open to that and hopefully still await to receive you and am sure it will be a different experience altogether.

Thank you for the feedback.

Thank you sir for the feedback. Hope to receive you soon for another stay.

Thank you. Well appreciated.

Thank you Ambrose for the commendation

Dear Ayinde, It is a great delight you enjoyed your stay with us. We thank you for the commendation, and look forward to seeing you soon, when next you are in Lagos.

Thank you the review. It would have been good if the area where you experienced unsatisfactory was made known. However, we look towards your next visit and I hope some of your observation would have been corrected.

We thank you for the rating. We hope to see you soon.

We are happy you enjoyed your stay. This encourages us to do more. Many thanks again.

Thank you for the feedback. We would always seek ways and means to improve, am sure a positive experience awaits you when next you visit.

Dear Guest, Thanks for your feedback. It is nice to know that you had a memorable stay with us. We promise to continue to do our best to improve our service delivery to all our guests. Thank you!

Dear Theresa, Thanks for your feedback. We sincerely apologize for the bad service you experienced during your stay in our hotel. We have taken note of the issues you raised concerning our facilities and bad attitude of our staff. These are being addressed by our Management. Please, we would like you to visit us again during your trip to Lagos. We promise that you will have a better experience. Kind regards,

Thank you for the stay and comments. Hope to see you soon at the Hotel.

Thank for the response. Your observation is noted and will be looked into.

Thanks for the rating. We hope to see you again.

Thank you for the rating. Hope to see you soon.

Thanks for the comments. We 'll always do our best to meet the expectation of our guests. Many thanks again.

Thank you for the comment. We are gradually doing minor renovations. You know we cant put hotel completely out of order. Hopefully when you visit next time you will see some changes.

Thanks Samuel for the feedback and rating. We are currently undertaking soft renovation, and with time it will be completed.

Thanks Oladele for the rating.

Thank you Seirs, We appreciate your comments, we hope to keep doing what we do best. Hope to see you next time.

Dear Anonymous, We appreciate your comments concerning your experience. This response will enable us look deep into issues raised. However, would have appreciate it more if the observations were brought to the management to get them fixed during your stay. We thank again and hope you make out time to visit for you to have a second impression.

Thanks for staying with us

Thank you

Thanks for the feedback. It would have been nice if your details were stated to carry out an investigation about the stay so as to take necessary action

Your feedback will be investigated and appropriate action to taken

Thanks for the observation. Issues raise shall be addressed

Thank you sir, Your feedback is noted. However, gradual renovation is still ongoing, we hope when next you are around you will see the changes

Thank you

Thank you

Dear Sir/Ma, We thank you for the feedback, and the commendation of of staff. The issue raised concerning hotel face lift is being attendant to in phases. And we hopefully look forward to seeing you soon.

Dear Henry, We thank you for the feedback on your stay. We apologise for the fact that your ac wasnt working as you expects. We are gradually carrying out phases of face lifts of the hotel. We hope when next you around you will have a much better experience.

Dear Gail, Thanks for the feedback. Issues you raised during your stay have received management attention and will be dealt with to avoid a recurrence.

Dear Responder, We thank you for the positive comments which we do appreciate a great deal and to do more to satisfying our guests. However, your observation on the children swimming pool has been noted and immediate action will be taken.

Thanks Lei. Hope to see you soon.

Thanks Muyiwa. We do hope to see you soon

Thanks Wahab.

We thank you for the comment, but would have appreciated it, if you more explicit.

Dear Mary, Thanks for the wonderful feedback with regards to our breakfast. We do hope to see you soon; to enjoy more of our hospitality.

Thanks Qiang, We shall look into the issue raised

Thanks