First, the staff are nice, but I guess the set up of this hotel is you get nothing unless you ask. We stayed for a week, no one ever came to clean/make up our rooms, we had to ask each time the trash was overflowing or when we ran out of toilet paper or soap for that to be taken care of and that's all we got, nothing more, nothing less. The hotel decription said it has room service, but the one time I called, I was told it needs to be ordered at the restaurant downstairs. Not much around walking distance.The lowest hotel experience our family has had, and we travel a lot. I wouldn't stay at a Best Western again, I would stay somewhere better or get a home rental where service is not expected.