외관

비아나 호텔 & 스파, 트레이드마크 컬렉션 바이 윈덤 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 553개" "
평점 8 - 좋아요. 1002개 이용 후기 중 226개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 107개" "
평점 4 - 별로예요. 1002개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 52개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Changsik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Takir R. - General Manager 님, 2020년 3월 4일
Thank you for your stellar review. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Radeshia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely loved it here , will be back for sure!! Highly recommend!!!!
2024년 4월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 18일
Hi Radeshia! Thank you so much for your kind words and recommendation! We are thrilled to hear that you loved your experience with us and that you plan on coming back. We can't wait to welcome you again soon! If there is anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to let us know. Your feedback is truly valuable to us. Have a wonderful day!

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and staff. Highly recommended.
2024년 4월에 5박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 18일
Hi Sandra, thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience with our service and staff. Recommendations like yours mean the world to us and we truly appreciate your support. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing our business and for sharing your feedback. We look forward to serving you again soon!

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not everything was perfect but the place was good
2024년 4월에 3박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 18일
Hi Christopher, thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our place to be good overall. We strive to provide the best experience possible for our customers, so if there is anything specific that you feel could be improved, please feel free to reach out to us. Your input helps us to continue to grow and enhance our services. We hope to have the opportunity to serve you again in the future. Thank you for choosing us.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태
2024년 4월에 4박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 18일
Thank you for the great rating, Michael. Is there anything you’d like to share that we can pass along to the team?

10/10 - 훌륭해요

Nilaja 님, West Hempstead

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are spacious, beautiful and clean. I will definitely stay here again.
2024년 4월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 18일
Hi Nilaja, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms spacious, beautiful, and clean. We strive to provide our guests with a comfortable and enjoyable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit. If there is anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you again for choosing to stay with us!

10/10 - 훌륭해요

Duong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 18일
Hi Duong, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us!

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great job
2024년 4월에 2박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 18일
Thank you so much for your kind words, Dawn! We are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, so it's always rewarding to receive positive feedback. We appreciate your support and hope to have the pleasure of serving you again in the future. Have a wonderful day!

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable but a bit pricey. Enjoyef staying here for a concert at the Westbury concert hall. I do wish it was easier to just swim and use amenities without having to reserve everything. Overall, good stay as the staff was nice and accommodating.
2024년 4월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 18일
Hi Andrea, thank you for taking the time to leave a review. We're glad to hear that you found our hotel clean and comfortable during your stay for the concert at the Westbury concert hall. We appreciate your feedback regarding the amenities reservation process and will take it into consideration for future improvements. We're thrilled that our staff was able to make your stay enjoyable and accommodating. We hope to have the opportunity to welcome you back for another great experience in the future. Thank you again for choosing to stay with us.

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sécurité, propreté et accessibilité
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sherika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 5일
Hello, thanks so much for rating us. Care to share any details?

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The woman at the front desk that checked me in was friendly and professional. She made checking in so quick and easy. My room was nice and clean.
2024년 4월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 5일
Carolyn, thank you for taking the time to share your experience with us. We are delighted to hear that our front desk staff provided you with friendly and professional service during check-in. We strive to make the check-in process as quick and easy as possible for our guests. It's wonderful to know that you found your room to be nice and clean. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed before and the staff is always friendly and professional
2024년 3월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 5일
Hi Raymond, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and professional during your stay. Providing exceptional service is always our top priority, and we are glad that our team was able to make your visit enjoyable. We appreciate your loyalty and look forward to welcoming you back again in the future. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 - 훌륭해요

PTG

2024년 3월에 3박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 5일
Hello, thanks so much for rating us. Care to share any details?

10/10 - 훌륭해요

Devonique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I read the reviews and was skeptical about staying at this hotel but I am glad I gave it a chance because I enjoyed my stay. The staff was very friendly and the setting was peaceful.
2024년 3월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 5일
Devonique, thank you for giving our hotel a chance and for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay and found the staff to be very friendly. Creating a peaceful setting for our guests is always a top priority for us, so we are delighted that you felt that during your time with us. We truly appreciate your kind words and hope to welcome you back again in the future. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 4월 5일
Thanks for the rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

4/10 - 별로예요

Emily

아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water was either cold or scalding. Bathroom had NOT been swept or vacuumed in quite some time. Beds were very nice, staff was nice.
2024년 3월에 2박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 3월 22일
Hi Emily, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the water temperature and cleanliness of the bathroom during your stay. Your comments have been shared with our housekeeping team to address these issues promptly. We're glad to hear that you found the beds comfortable and that the staff was friendly. We appreciate your input as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future for a better experience.

10/10 - 훌륭해요

Tanesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 3월 18일
Hello Tanesha! We are thrilled to hear you had a nice time. Feel free to reach out with any details.

10/10 - 훌륭해요

Sandra

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After a long day of traveling we arrived at the hotel at 2pm and check in wasn't until 4pm. We planned on hanging in the lobby. The wonderful lady at the front desk greeted us and I let her know we were early and just going to hang out for a bit. She checked and was able to get us in a room right then. We were so grateful! Thanks so much we truly appreciated it!
2024년 3월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 3월 18일
Hi Sandra! Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our front desk team was able to accommodate your early check-in request and get you settled into your room ahead of schedule. Providing exceptional customer service is always our top priority, and we are delighted that you felt welcomed and taken care of during your stay. We hope to have the pleasure of welcoming you back again soon for another fantastic experience. Safe travels!

8/10 - 좋아요

Yvette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only problem was the shower in the room was hard to regulate Also the shampoo and conditioner dispensers did not work
2024년 3월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 3월 18일
Hi Yvette, thank you for taking the time to leave us a review. We appreciate your feedback regarding the shower in your room and the dispensers not working properly. We apologize for any inconvenience this may have caused during your stay. We will make sure to address these issues with our maintenance team to ensure they are fixed for future guests. We hope you were still able to enjoy your overall experience with us and we look forward to welcoming you back again soon. Thank you for choosing to stay with us.

10/10 - 훌륭해요

EDWIN

연인과의 여행
Very nice and clean hotel. Only one tiny issue is that breakfast is not complimentary….. I think it’s a big pricey….. 17.00? Even if you just had a bagel and a small cereal. That’s a lot after already paying $200.00 a night. That’s all!
2024년 3월에 2박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 3월 18일
Hi Edwin, thank you for taking the time to leave your feedback. We are glad to hear that you found our hotel nice and clean. Regarding the breakfast pricing, we appreciate your input and will definitely take it into consideration for future improvements. We strive to offer our guests a high-quality dining experience and we understand your concerns about the cost. We hope that despite this issue, you had an enjoyable stay with us. Thank you again for your review and we hope to welcome you back in the future.

10/10 - 훌륭해요

Janese

2024년 3월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 3월 27일
Really appreciate the rating. We’d love to know what made your experience great!

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff in the front very helpful. Room should have been clean. Jacuzzi dirty room smelled like cigarette lack of towels lint build up on the switches
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 3월 8일
Hi Michael, thank you for taking the time to share your feedback with us. We're glad to hear that our front staff was able to assist you during your visit. However, we're disappointed to learn about the cleanliness issues you experienced in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Your comments have been shared with our housekeeping team to address these issues and ensure that they are not repeated in the future. We strive to provide a comfortable and clean environment for all of our guests, and we appreciate you bringing this to our attention. If there is anything else you would like to share with us, please feel free to reach out. Thank you for choosing to stay with us.

8/10 - 좋아요

Janine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a king size suite with hot tub which was nice. Plenty of towels and room came stocked w shampoo conditioner even though i brought my own. Shower was huge and dual shower heads. Room was clean. The only thing I did not like is that the hotel entrance smelled like smoke but I think it was people standing in front who probably just left that were smoking. I did hear yelling in middle of the night and foot steps above my head. Bed was not comfortable. But overall a nice stay. I would recommend.
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 3월 8일
Hi Janine, thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay in our king size suite with a hot tub and found the room to be clean and well-stocked. We appreciate your feedback regarding the smell of smoke near the hotel entrance and the noise disturbances you experienced during the night. We will address these issues with our team to ensure that all our guests have a comfortable and pleasant stay. We apologize for any inconvenience this may have caused. Thank you for recommending us, and we hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Khyana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 27일
Hello Khyana! Thanks for the kind review and rating, we are thrilled that we were able to provide you with a great experience. Please return soon!

8/10 - 좋아요

Laura

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I stayed in room 321 the AC was extremely loud and the door didn’t stay closed and It caused banging alongside the loud AC
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 27일
Hi Laura, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the AC unit and the door. Your comments are valuable to us as we strive to provide a comfortable and pleasant stay for all of our guests. We will make sure to address these issues promptly to ensure that future guests do not encounter the same problems. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

4/10 - 별로예요

Greg

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
old and dirty
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 26일
Hi Greg, thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. We strive to provide a clean and welcoming environment for all our guests, and we regret that we fell short in your case. Your comments have been noted, and we will address them with our team to ensure improvements are made. We value your input and hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 22일
Hi Walter! Thanks for the rating, is there anything you'd like to share with us about your experience?

10/10 - 훌륭해요

Herminia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was great. Loved the hot tub and spa options. Will definitely stay again.
2024년 2월에 2박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
Hi Herminia, thank you so much for sharing your positive experience with us! We are thrilled to hear that you enjoyed the hot tub and spa options during your stay. We strive to provide a relaxing and enjoyable environment for all of our guests, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back for another stay in the future. Thank you again for choosing our hotel!

10/10 - 훌륭해요

Adama BG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this hotel beautiful nice staff and good breakfast fast
2024년 2월에 2박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
Hi Adama, thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you found our staff to be nice and enjoyed our breakfast offerings. We strive to provide excellent service to all of our guests, so it's great to hear that we hit the mark with you. We look forward to welcoming you back again in the future for another enjoyable stay. Thank you for choosing our hotel!

10/10 - 훌륭해요

Melissa

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Super accommodating, friendly staff.
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
Hi Melissa! Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a great stay and that our staff was able to make your experience even better. We look forward to welcoming you back again soon!

8/10 - 좋아요

Jeremy

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for one night. It was quick and easy and good staff. No issues.
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
Hi Jeremy, thank you for taking the time to leave a review! We're glad to hear that you had a quick and easy stay with us and that you found our staff to be good. We appreciate your feedback and hope to welcome you back again soon!

10/10 - 훌륭해요

catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
Hi Catherine, thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you enjoyed your experience with us. We appreciate your support and hope to see you again soon!

8/10 - 좋아요

Omaira

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
Really appreciate the rating. We’d love to learn more about what we did to earn it!

6/10 - 괜찮아요

Jennifer

연인과의 여행
Spa was little run down, shower leaked, staff not super friendly
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
Hi Jennifer, thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at the spa did not meet your expectations. Your comments are important to us, and we will address the issues you've mentioned with our team to ensure that we provide a better experience for all our guests in the future. We appreciate your honesty and hope you'll give us another chance to exceed your expectations in the future. Thank you again for your feedback.

10/10 - 훌륭해요

Paola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice 👍 And Clean!
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
Hi Paola, thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our space nice and clean. It's always our goal to provide a welcoming and tidy environment for all our customers. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon!

10/10 - 훌륭해요

Ira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very nice hotel and we enjoyed the breakfast every day
2023년 12월에 4박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 10일
Hi Ira, Thank you so much for taking the time to write such a positive review! We're thrilled to hear that you had a great experience at our hotel and enjoyed the breakfast during your stay. Providing a pleasant and enjoyable experience for our guests is always our top priority. We truly appreciate your kind words and hope to have the opportunity to welcome you back in the future. If you have any other feedback or suggestions, please feel free to let us know.

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 10일
Hi Jason, Thank you so much for taking the time to rate us! We are thrilled to hear that you had such a great time. If there's anything else we can do to assist you or if you have any questions, please don't hesitate to let us know.

10/10 - 훌륭해요

Moises

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, staff very friendly,
2024년 1월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 10일
Hi Moises, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our room clean and our staff friendly. Providing exceptional customer service is one of our top priorities, and we're glad that our team was able to make your experience a pleasant one. If there's anything else we can do to assist you, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!

4/10 - 별로예요

Natalia

좋아요: 편의 시설/서비스
Same room, the hot water does not work.
2024년 1월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 10일
Hi Natalia, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the hot water in your room. Our team is constantly working to ensure that all amenities are in proper working condition for our guests. We appreciate you bringing this to our attention, and we will make sure to address this issue promptly. If there is anything else we can assist you with during your stay, please do not hesitate to let us know. We hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only down was the soap dispensary in the shower was not working. call front desk to get soap. will come again though.
2024년 1월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 1월 31일
Hi Colin, Thank you so much for taking the time to leave us a review. We truly appreciate your feedback. We apologize for the inconvenience with the soap dispenser in the shower and understand how frustrating that can be. We'll make sure to address this issue with our team so it doesn't happen again. We're glad to hear that despite this, you still had a positive experience and are willing to come back. We look forward to welcoming you again in the future. Have a great day!

10/10 - 훌륭해요

Katelyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Have stayed several times.
2024년 1월에 7박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 1월 31일
Hi Katelyn! Thank you so much for your kind words and for choosing our hotel for your multiple stays. We're thrilled to hear that you had a great experience with us. Our team takes pride in providing exceptional service and creating a comfortable environment for our guests. We appreciate your loyalty and look forward to welcoming you back on your next visit. If there's anything else we can assist you with, please don't hesitate to let us know. Have a wonderful day!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always clean and friendly
2024년 1월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 1월 31일
Hi Michael, thank you so much for your kind words! We're thrilled to hear that you found our service clean and our staff friendly. It's always our goal to provide a positive experience for our customers, and we're glad we achieved that for you. We appreciate your feedback and hope to continue exceeding your expectations in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Have a great day!

10/10 - 훌륭해요

Springer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 1월 31일
Thanks for the rating. We’d love to learn more about what we did to earn it!

8/10 - 좋아요

Louise

2024년 1월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 2월 21일
We’re thrilled to hear you had a positive experience. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

10/10 - 훌륭해요

Anna

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 1월 31일
Thanks so much for rating us. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

6/10 - 괜찮아요

Jeffrey Solomon,Gail

연인과의 여행
좋아요: 청결 상태
Children in pool unattended at night, Staff took their time for check in Room disappointing and small
2024년 1월에 2박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 1월 31일
Hi Jeffrey, thank you for taking the time to share your feedback with us. We apologize for any inconvenience, especially the stress caused by the issue with unattended children in the pool at night. We take safety very seriously and will address this matter with our staff to ensure it doesn't happen again. We're sorry if the check-in process took longer than expected, and we appreciate your patience. Regarding the room, we understand your disappointment and will consider your comments for future improvements. We value your input and hope to have the opportunity to provide you with a more satisfying experience in the future.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 1월 31일
Really appreciate the rating. We’d love to learn more about what we did to earn it!

2/10 - 너무 별로예요

Michael

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: GM_Viana Hotel and Spa 님, 2024년 1월 31일
We appreciate the feedback and are sorry your experience was less than satisfactory. We’d love to know more about what we can do to improve, so please feel free to message us with details.