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서던 크로스 게스트 하우스 여행 후기

4 out of 5
서던 크로스 게스트 하우스
20 Barlinka Avenue, Somerset West, Cape Town, Western Cape

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 28개 이용 후기 중 18개" "
평점 8 - 좋아요. 28개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 28개 이용 후기 중 1개" "
평점 4 - 별로예요. 28개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 28개 이용 후기 중 3개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

10/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Theunis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Southern Cross 님, 2024년 1월 3일
Dear Theunis,Please understand we have to comment your completely unjustified review.If one thing for sure is terrible - then it was your behaviour which was absolutely inane and beyond any possibly acceptance!Not saying "you as a person are terrible" - well we simply cant tell as we dont know you personally - but your behaviours and manners were the worst that we ever had to experience! Honestly!You absolutely lost countenance, insulting us, using swear-words that we didnt even know before.Just take note of the fact, that we went to the police-station for opening a case against you for severely insulating us in a political, racist and sexual way. You absolutely lost it!For anybody reading this - please understand the background as follows:Mr. Theunis booked for 2pax staying at our place, paid deposit for 2pax as well.When arriving our place a 4yrs old was with the couple as well, of which we had no evidence or knowledge - no indication given upfront whatsoever!Therefore - of course - no cod was prepared for the toddler. Not to mention as a general fact, that our guesthouse is run under a "no kids below the age of12yrs policy" - which for sure can be read and picked up by guests during the booking-process in the T&Cs.To sort the situation in the favour of the guests - because he was INSTANTLY getting very angry, rough and rude against us - he was offered a second room for free for the first night to find out calmly the "what happened and went wrong" next day.He refused that helping solution and became even more dirty in what he was throwing at us! The picture perfect of an incredibly bad behaviours!!! so we had to make us of our rights of admission, asking him to please leave the premises.The next day we investigated what went wrong during the booking-process:The fault was on Expedias technical-side. Their systems did not forward the information to us, that this guest was wanting to bring a toddler along (over-running our no-child-policy). Long-story short: The mistake did not happen on our side nor on the side of the guest - but he was not open and interested in finding a helping solution to this glide but preferred to "go south" loosing his countenance and severely insulting us.He should be blacklisted to save any other accommodation from having him and being confronted with profoundly bad manners.Kind regards

10/10 - 훌륭해요

Lena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mycket trevligt första stopp i Sommerset West
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hosts were absolutely amazing. The property was well kept, very clean and we felt safe. We had an upstairs and downstairs bathroom with constant hot water. Breakfast was wonderful. We were really happy and would love to return.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Larissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay in Somerset West
Lovely comfy stylish Guest house that has everything anyone needs for a short stay. Attention to every little detail. Tasty breakfast. Excellent services overall. I really enjoyed my stay and will definitely be back again.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Koketso

2022년 3월에 10박 숙박함

10/10 - 훌륭해요

Regina

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved staying here. Will definitely book again
2020년 9월에 3박 숙박함

8/10 - 좋아요

Phaki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Southern Cross Guest House
Comfortable and clean place, owners were pleasant. I would visit again
2018년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Xenophobic Owner. Callous expulsion.
I've been traveling the globe for most of my life and this was the first time I'd encountered such intolerance for brown skin. I checked in at dusk and noticed the disdain by the owner, but dismissed it thinking that perhaps it was my imagination. Left my bags in the downstairs livingroom of the 2-story suite that I'd booked with them, and headed, famished to a nearby 5-star restaurant for dinner. I returned from my meal, a bit shaken. The streets were deserted and gangsters were driving up to my Audi to survey me and my car's contents, and I suddenly knew why the restaurant and guesthouse premises were all securely locked behind tall gates and was nervous about making it back to the guesthouse safely. Once back inside my suite, I called the owner to ask if he could send someone to help me find the light switch, he made several xenophobic remarks like "This is why I don't rent to people from the third world" and he refused to assist me. Then, he asked me to leave. I informed him that I'd already booked the hotel for a second night and had nowhere else to stay, he replied "No. You're not staying here. You're leaving." I had to find another hotel late at night & find my way back through those deserted streets where gun shots plainly rang out. I've traveled the world and never ever experienced that kind of prejudice! I was shocked and shaken by it. Surprise, surprise.. I googled "southern cross symbol" and it turns out that it's a popular white-spremacist symbol.
2017년 3월에 1박 숙박함

6/10 - 괜찮아요

Anita

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice guesthouse and location, but not co operative
We booked accommodation for one of our company guests here, because this guesthouse is ideally situated on the way to our new office. In future I would have booked here quite often, because of their location, but unfortunately they are not flexible at all regarding date changes, I feel they were quite rude when we had to cancel one of the nights, and because of this we will no longer use this guesthouse in future for all of our guests.
2017년 5월에 2박 숙박함

8/10 - 좋아요

Gavin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you for hospitality and 1 night availability
Wanted an overnight stay near a winery that was featuring a special paired dinner. (Did not want to drive too far). The Southern Cross was only a couple of miles away and was exactly what we wanted. We even arrived early so we could use their pool (cool) and shower before the dinner. Everything was great.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice looking property but the gate was locked
gate was locked and no one answered the intercom. called the phone number of the guest house many times and no one responded. in conversation the next day with the proprietor, who was a little terse, stated should have called the mobile number, wat? anyway did not stay at this property, do not know what it was, nor care, who the heck locks the gate at 6pm and does not have security on the property in the evening?

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Sonia 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent accommodation
We had a great stay at southern cross! Claudia & Marc were so friendly and welcoming upon our arrival and provided us with good information of where to visit and have our meals. The room decoration was so lovely and we could had see the ocean from our level 2 room. Its such a great place to hang out and spend a couple of days. There is no need to travel out with its alluring pool and chill out area. Strongly recommend anyone to stay there!

10/10 - 훌륭해요

Jacqueline 님, Dubai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent breakfast and comfortable rooms
Comfortable beds and excellent breakfast. Suggest taking a pair of slippers as the floors are not carpeted and can be cold in winter. Be aware that this guest house CLOSES AT 6PM so even if you have a booking confirmation for the evening and arrive after 6 pm you may not be accommodated

8/10 - 좋아요

Marva 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Pleasant
My stay was only for one night, so I was not able to enjoy all of the facilities, however, my room, breakfast and the service was very good. The hosts were also very nice and helpful. They promptly returned to me some valuable items I had forgotten in the safe. My only reason for giving 4 stars is the fact that there is no easy access to Cape Town except by hired or private car. Even though it's about 20-30 mins drive from Cape Town, I couldn't get a taxi and since I did not drive I had to wait around to be collected.

4/10 - 별로예요

roy 님, langebaan

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Break
When we arrived we were told we were in the budget room queen bed was two singles pushed together 22" tv was 12" the room looked like converted garage other rooms may have been 5 star our room did not come up to one star curtains only just meet shower drain was blocked no shampoo the host were very friendly tv was poor only German news no sky or bbc I hope the owners will take note it looked a very nice place to stay but this room was not up to standard

10/10 - 훌륭해요

Lesley 님, san francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Africa Room - Southern Cross Guest House
We had the Africa room at the Southern Guest house - it was big and had 2 bathrooms! There is a great patio & pool area as well as nice seating areas on the property. The hosts are friendly and helpful!

8/10 - 좋아요

Oubina 님, schengen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Feling home
Great Hospitality! Super friedly staff

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent place to stay
Excellent hotel with friendly hosts who were very welcoming and made use feel at home. The breakfast was great as well as the rooms which were very spacious and nicely decorated. There was a nice sundeck which overlooked the sea which was a great place to relax.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
I only stayed for one night but the owners were lovely and the accommodation was great in all respects.

10/10 - 훌륭해요

Edward Foster 님, Tryon NC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly Hosts
We had a great stay. Our room was 2 levels with charm and comfort. It was the finish to a 3 week trip. Marc and Claudia were the Best. Their recommendations were a big help. It was a lovely surrounding that was a nice finish to our South African adventure.

10/10 - 훌륭해요

Mark 님, Leighton Buzzard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful space
Slightly away from the wine estates in Somerset West but easy to find and close to the mall - with a view out to sea from the decking. Well kept and recently renovated this is a summer spot to enjoy but wasn't bad in the pouring rain either! Very good sized room with a huge shower and a wide ranging breakfast there is something for everyone at Southern Cross guesthouse and we would certainly stay again if visiting Somerset West!

10/10 - 훌륭해요

Sam 님, Roma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal safe location run by friendly hosts.
A short drive from Cape Town International and greeted by very friendly hosts. The area is very safe and the guest house is a short drive from the Mall. The room was highly appointed and very comfortable. The hosts paid a lot of attention to detail which reflects in the quality of guest house. The breakfast was very healthy and good quality. Would return with the whole family if I get a chance. One of the best guest houses I have stayed in (there have been many).

10/10 - 훌륭해요

dietmar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic service