Thank you!

We regret that the room guest was not satisfied with our service. Our aim is to please the guest with 5 Star Service. We notified room guest that there was a payment issue with his reservation and that he needs to clear it up with the online reservation company as the reservation is not valid without payment. We appreciate that the guest took time to express is views.

Thank you so much sir ,

WE ARE SO SORRY ABOUT THIS , WE WILL TRY TO FIX THIS PROBLEM THANKS

THANKS FOR VISIT US AGAIN

Thanks you so much sir

Further to my investigation. Yes, the hotel was overbooked by mistake of the front office staff. A two bedroom suite was provided at a much lesser price as all the 3 bedrooms were full. The guest was reimbursed BD 6.750 for the airport taxi, and was offered the same when he was leaving, this was declined by the guest. I accept that there were mistakes made by my staff; I will contact the guest and offer a complimentary 3 bedroom suite for his next trip. This should not have happened, and I am ashamed of this, our hotel has been open since 1977 and we value our clients and appreciate it when people ask for the "Mansouri" experience. We are family friendly; many long term family residents in Bahrain actually stayed with us while they searched for a house. Their children remember us well.

Thank you for your kind comments. We have complained to the government authorities about the people not parking their cars correctly. We are in the process of adding an additional entrance to our car park, hence, this will provide additional options.

Thank you for your kind comments, very much appreciated, we try very hard to understand the needs of travelers that choose to make us their home away from home.

Thank you for taking the time to comment. We try to remain true to "old fashion" good manners and good sense.

Thank you for your comments. We try to remain true to "old fashion" common sense and good manners when "travelers" choose us as their home away from home.

Thank you for your rating! We try always to be polite and make a "travelers" home away from home comfortable and relaxing.

We thank the verified traveler for their anonymous comments. Yes, Adliya is somewhat crowded, though, we do have our own private car park. What makes the the Adliya area an attraction is with the many consumer related businesses such as banking, grocery stores, fast food places, fine dining, car rental agencies, flower shops, gardens, and parks....The area is very much alive with people going on about living their lives. Our hotel was built in 1977, it is always kept clean, furniture has been changed, and is continuously being changed and updated; fashion is a never ending process. We appreciate all the comments, and in particular that we are clean! Thank you. Karim Mansouri Managing Director

Thank you for your comments. We regret that your staff do not meet your expectations. The restaurant serves only fresh food, all imported ingredients from various countries around the world, chilled and fresh (not frozen), made to order, hence, the price is set according to the costs. In the Bahrain market we are mid-range in pricing. The waiter regrets that he misunderstood and served the scrambled eggs on one plate instead of two plates. Also, the staff are not authorized to give free beer as per your request for compensation for the mix up of scrambled eggs. We appreciate the time taken to give us your opinion, we will give it the attention that it deserves. Karim Mansouri, Managing Director, Mansouri Mansions Hotel

Thank you for your comments. We honestly try our best.

Thank you for your comments, we always strive to please our guests.

Thank you for your comments, we will do our best to address the "outdated" furniture, though, we understand that everything was clean. Sincerely, Karim Mansouri Managing Director

Thank you for your comments. The suites vary in sizes from 1,200sq ft. The food is all fresh from the best sources possible from around the world, hence, our food prices are not the cheapest, but everything is freshly cooked using only fresh products.

Thank you for your comments. They are helpful. The mosque is a Friday Mosque and does calls to prayer, 5 times per day, and a Friday sermon. We are in the process of upgrading our windows to encased double glazed, hopefully this will address the noise problem. We regret the noise, in the future we can arrange a room that is away from the side of the Mosque. Regards, Karim Mansouri Managing Director

Thank you for your comments, we have corrected all these issues.

Our two adjacent properties have Otis elevators maintained by the Otis agent. Hence, we do not know where this gentlemen stayed.