외관

마이크로텔 인 앤드 스위트 바이 윈덤 카터스빌 여행 후기

2 out of 5
마이크로텔 인 앤드 스위트 바이 윈덤 카터스빌
1348 Joe Frank Harris Parkway SE, Cartersville, GA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 288개" "
평점 8 - 좋아요. 1006개 이용 후기 중 339개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 156개" "
평점 4 - 별로예요. 1006개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 115개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행
별로예요: 청결 상태
When we arrived there was a police car in the parking lot, which gave me an odd feeling. The rooms where out dated, my sisters room carpet patches where missing. There was supposed to be a complementary breakfast which you would think there would have been a variety of things to choose from like the rest of the hotels that offer it and the only thing that was available was cereal. It did not feel very kid friendly and there was only one receptionist, so if you needed anything sometimes you have to wait for them to come back. I would recommend if you have no kids and need a quick rest stop.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Portia L

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basic Room…very noisy…torn carpet …killed two roaches in the bathroom…breakfast was cold cereal -microwave biscuits but there were none ….desk person could answer no questions about the area since he said he has just moved to the location…went back to the desk for a blanket no one was there called no one answered…not a what I expected for hotel by Wyndham…glad we were only in town for one night !!
답변 제공: Zach 님, 2024년 3월 11일
I am very sorry about the poor experience you had while staying with us. We are going to be undergoing renovations this year and will be fixing all the issues with the rooms that you had mentioned. We will also be looking into ways to improve our breakfast as well. I have spoken with our front desk team to make sure that in the future there are no issues with guest looking/waiting on items for their rooms. We do hope that you give us another chance in the future.

10/10 - 훌륭해요

STEPHEN

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cheapest night, so not expecting much, but clean and comfortable. I stayed in other Microtel hotels 5-6 years ago, and stopped because they were not on par. This was fine.
2024년 2월에 1박 숙박함
답변 제공: Zach 님, 2024년 3월 5일
Thank you very much for the review. We are so glad to hear you had a great stay at our hotel. We look forward to seeing you again in the future.

4/10 - 별로예요

Lori

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They didn’t have the room I requested/booked…. I booked 30 mins before I arrived. Then I had to pay their up charge for new room which was more than on booking site
2024년 3월에 1박 숙박함
답변 제공: Zach 님, 2024년 3월 5일
We are sorry to hear you had a poor experience during your stay. We strive to make everyone's stay exceptional here at the Microtel and we seem to have missed the mark for you. We do hope that you give us another chance in the future to make up for it.

8/10 - 좋아요

Anita

2024년 2월에 1박 숙박함
답변 제공: Zach 님, 2024년 3월 21일
Thank you for your feedback! I am glad you have enjoyed your stay. We hope to see you again soon!

2/10 - 너무 별로예요

Catherine and Brian

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were given a room for wheelchair visitors. People fighting and screaming. Have stayed there 3-4 times. Each time getting worse. Never ever again!! someone is travelling by car over several days, they just want a nice clean and quiet room. Stay away. Fro t desk very very rude.
2024년 2월에 1박 숙박함
답변 제공: Zach 님, 2024년 2월 23일
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 직원 및 서비스
Great price for a good night's sleep, good shower (great water pressure - like a massage) and an okay continental breakfast.
2024년 2월에 1박 숙박함
답변 제공: Zach 님, 2024년 2월 29일
Thank you very much for the review. We are go glad to hear you had a wonderful stay at our hotel and are looking forward to seeing you again in the future.

6/10 - 괜찮아요

Lawrence

2024년 2월에 3박 숙박함
답변 제공: Zach 님, 2024년 2월 23일
Thank you for your feedback! I am glad you have enjoyed your stay. We hope to see you again soon!

4/10 - 별로예요

Michelle

연인과의 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The person who checked us in was ok. I had to go to the front several times during my stay and the other staff was always in the room behind the desk, on their phone and you had to get their attention. If you are working the front desk, you should pay attention. I asked for a washcloth (1 additional) and was told they didn't have any extra. The elevator has an unpleasant odor and looked as though it is never cleaned or wiped down. It makes concerning mechanical noises when in use- grinding noise and seems to pause in unusual spots as you go up. The room was not good. Everything looked very worn and the carpet was dirty. Water spots on the ceiling and a spot on the wall that looked like a burn mark that was painted over. The beside tables had bubbling and chips out of the finish. The bathroom was ok. The curtain was bit weird and didn't want to stay closed. The tub make creaking sounds when showering. The toilet was very short and looked like a kids potty and I was afraid it wasn't going to flush properly. The toilet paper was single ply and scratchy so I grabbed a pack in town. The parking lot seems small compared to the number of rooms they had. One of the hallway doors was propped open at night. I reported it to the desk and they didn't seem to care so I didn't feel safe. I think the property has potentional and could be a lot better, but this particular location seems to have many issues and I think staff/management doesn't care.
2024년 1월에 2박 숙박함
답변 제공: Zach 님, 2024년 1월 30일
We are very sorry to hear about all the issues you had during your stay with us. We have brought the issues up with our front desk and are correcting the problems you had while here. We are also going to be undergoing renovations this year and fixing all of the issues you mentioned as far as the interior of the hotel and rooms go. We do hope that you give us another chance in the future.

8/10 - 좋아요

Bonita

2024년 1월에 1박 숙박함
답변 제공: Zach 님, 2024년 2월 14일
Thank you for your feedback! I am glad you have enjoyed your stay. We hope to see you again soon!

6/10 - 괜찮아요

Carmen

가족 여행
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Zach 님, 2024년 1월 14일
Thanks for the review. We do hope you chose to stay with us again and that the next time the experience is better.

6/10 - 괜찮아요

Melody J

별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Zach 님, 2024년 1월 14일
Thank you for the review. We do hope that you stay with us again in the future. And that it is a much better stay the next time.

4/10 - 별로예요

Nancy

단체 여행
별로예요: 청결 상태
The first room we were shown had bed bugs in the mattresses. The continental breakfast was nothing to brag about. We had the keep activating our room keys every day although they knew we were going to be there 5 days. Office personnel was scarce.
2023년 12월에 4박 숙박함
답변 제공: Zach 님, 2023년 12월 30일
Thank you for the review. Your feedback is very important as we utilize them to better the quality of our guest experiences. Your comments have been discussed at length with our staff and we are taking steps to make sure that the quality of our services improve. I apologize that we did not exceed the standards expected by the Wyndham brand. We are in the process of remodeling and updating our Cafe and we hope you will return to enjoy our new selections in the future!

6/10 - 괜찮아요

Bill

2023년 12월에 2박 숙박함
답변 제공: Zach 님, 2023년 12월 30일
Than you very much for the review. We are sad to hear that you only had an okay stay with us. We are going to be doing renovations at the beginning of the year and hope that you give us another chance.

10/10 - 훌륭해요

Akesia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Zach 님, 2023년 12월 30일
Thank you very much for the review. We appreciate them so much. We are glad to hear you had a great stay with us and we look forward to seeing you again in the future.

2/10 - 너무 별로예요

Christopher

2023년 12월에 1박 숙박함
답변 제공: Zach 님, 2023년 12월 24일
Thank you for your review! Your feedback is very important to us. We do apologize for not being able to service you properly! Customer service is what we pride ourselves on and this behavior does not reflect the standards that the Wyndham brand expects from us.

10/10 - 훌륭해요

Melissa

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was super friendly and helpful. The check in and check out process was super quick and easy. Definitely will stay there again.
2023년 12월에 1박 숙박함
답변 제공: Zach 님, 2023년 12월 24일
Thank you so much for your review. We are glad to hear you had a wonderful time at our hotel and we look forward to seeing you again in the future.

6/10 - 괜찮아요

Joyce

연인과의 여행
별로예요: 직원 및 서비스
Check in desk was rude saying she was done. It would be 20 min b-4 next desk person could check me in. Couldn’t open computer to see my reservation was posted. She said I was rude. I finally gave up and husband came in with bags. Computer opened up and she was nice. Not sure what changed.
2023년 12월에 1박 숙박함
답변 제공: Zach 님, 2023년 12월 15일
Thank you for your review! Your feedback is very important to us. We do apologize for not being able to service you properly! Customer service is what we pride ourselves on and this behavior does not reflect the standards that the Wyndham brand expects from us. And we will be talking with our employees about this issue.

8/10 - 좋아요

Adam

2023년 12월에 1박 숙박함
답변 제공: Zach 님, 2023년 12월 15일
Thank you very much for the review. We are glad to hear that you had a great stay with us and we hope to see you again in the future.

2/10 - 너무 별로예요

Sierra

2023년 12월에 4박 숙박함
답변 제공: Zach 님, 2023년 12월 11일
Thank you for leaving a review. It looks your reservation had been cancelled. So we are unsure why there is a negative review.

8/10 - 좋아요

Jim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First time at Microtel
It was a good place to stay.
2023년 11월에 1박 숙박함
답변 제공: Zach 님, 2023년 12월 11일
Thank you so much for the review. We are glad to hear you had a great stay with us and hopefully the next time you stay with us your stay will be much better.

6/10 - 괜찮아요

James

2023년 11월에 4박 숙박함
답변 제공: Zach 님, 2023년 12월 24일
Thank you for the review.

6/10 - 괜찮아요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and lobby were very clean and well maintained. We accidentally left something and the front desk clerk was not very helpful or caring.
2023년 11월에 1박 숙박함
답변 제공: Zach 님, 2023년 11월 21일
We do apologize for the way our front desk employee handled the situation and we will be talking to them about how it was handled and to make sure it is handled properly in the future. I hope your stay was otherwise pleasant and hope to see you again in the future.

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well lighted and bushy for privacy
2023년 11월에 1박 숙박함
답변 제공: Zach 님, 2023년 11월 19일
Thank you for the great review. We appreciate it. We hope to see you again in the future.

10/10 - 훌륭해요

Lois

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place
2023년 11월에 1박 숙박함
답변 제공: Zach 님, 2023년 11월 19일
We appreciate the great review. We look forward to seeing you again in the future.

2/10 - 너무 별로예요

James

2023년 11월에 1박 숙박함
답변 제공: Zach 님, 2023년 12월 5일
Thank you for your review! Your feedback is very important to us. We do apologize for not being able to service you properly! Customer service is what we pride ourselves on and this behavior does not reflect the standards that the Wyndham brand expects from us.

6/10 - 괜찮아요

Melanie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not very clean
Didn’t feel clean but was just ok. Had a large deposit that was not mentioned before I booked. Just didn’t feel very safe and floors were so dirty scared to walk bare foot
2023년 11월에 1박 숙박함
답변 제공: Zach 님, 2023년 11월 12일
We do apologize that your stay wasn't up to par. We are going to be doing renovations this year and taking care of the issues you mentioned. We do require a deposit on all stays at our hotel. Though they are safety deposit and we release the hold upon checkout. We do hope that you giver us a chance in the future.

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful ladies on staff
2023년 11월에 1박 숙박함
답변 제공: Zach 님, 2023년 11월 8일
Thank you so much for the kind review. We look forward to seeing you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Zach 님, 2023년 11월 8일
We appreciate the review and look forward to having you as a guest again in the future.

10/10 - 훌륭해요

Jin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at this place many times in the past. They improved their property in the past years. Clean, friendly and decent place at their price. Will stay again next time.
2023년 11월에 1박 숙박함
답변 제공: Zach 님, 2023년 11월 8일
Thank you for taking the time to leave us a kind review. We try to make sure all of our guests are happy and the rooms are clean. We appreciate you staying with us and look forward to seeing you again in the future.

2/10 - 너무 별로예요

AnnaClaire

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
we had ants
2023년 10월에 2박 숙박함
답변 제공: Zach 님, 2023년 10월 31일
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.

4/10 - 별로예요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Star rating misleading
Not a great stay, didn't feel safe. Room and hotel in rough shape and didn't feel clean.
2023년 10월에 1박 숙박함
답변 제공: Zach 님, 2023년 10월 31일
We are very sorry to hear you had a poor experience with our hotel. We are planning to do a complete renovation of the hotel later this year and we hope that you give us another chance once we have taken care of the many issues.

8/10 - 좋아요

Joseph

2023년 10월에 6박 숙박함
답변 제공: Zach 님, 2023년 11월 19일
Thank you so much for the review. We are glad to hear you had a great stay with us. Hopefully the next time you stay with us we can do even better and provide an ever better experience.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was nice enough . Few patches of spackle that needed painted , trim on can light missing,but other that that room was clean. Bathtub wasn’t anchored when you’re in it , it moves around and. Makes noises. People, & or"”TV, in room.414 also were noisy all night( and I had earplugs) We still slept some and breakfast was good . Thanks
2023년 10월에 1박 숙박함
답변 제공: Zach 님, 2023년 10월 21일
Thank you for the review. We are glad you enjoyed your stay here at the Microtel. We are going to be fixing the issues you mentioned when we do renovations this year and we look forward to seeing you again in the future.

10/10 - 훌륭해요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Zach 님, 2023년 10월 31일
Thanks for the review. We are happy to hear you had a wonderful stay with us.

10/10 - 훌륭해요

Ralph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worked well for me
This hotel worked fine for me as a lone traveler. The room, though smaller than other hotel rooms in my experience, was clean and comfortable. The staff at the desk and in housekeeping were friendly and helpful. The maintenance man even stopped by to talk about how to ensure that the door is latched, so I was impressed people working there. It was conveniently located but might be difficult to spot unless you’re using a navigation app. I would stay again as a lone traveler.
2023년 10월에 3박 숙박함
답변 제공: Zach 님, 2023년 10월 16일
We are ecstatic to hear you had a wonderful stay here at the Microtel. We pride ourselves on maintaining a clean and welcoming environment for our guests. Thank you so much for the review. We look forward to seeing you again in the future.

6/10 - 괜찮아요

Gracieee?

2023년 10월에 2박 숙박함
답변 제공: Zach 님, 2023년 11월 8일
We appreciate the review and are sad to hear that you had a less than great stay with us. We are going to be doing renovations on the hotel later this year and hope that you give us another chance in the future.

10/10 - 훌륭해요

Gustavo

2023년 10월에 3박 숙박함
답변 제공: Zach 님, 2023년 10월 14일
Thank you very much for your review. We are so glad to hear that you had an excellent stay with us. We look forward to seeing you again in the future.

2/10 - 너무 별로예요

Nicholas

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a very poor property. Nice staff. Just awful facilities.
답변 제공: Zach 님, 2023년 10월 14일
We are very sorry you had a poor experience here at the hotel. We are actually planning on completely renovating the hotel in the coming months. We do hope that you give us another chance once we have completed the renovations.

8/10 - 좋아요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Toilet needs repair, tank didn’t fill properly. Rugs need replacing near our room air conditioner.
2023년 10월에 1박 숙박함
답변 제공: Zach 님, 2023년 10월 14일
We appreciate the review and are looking into getting all this issues brought up fixed. We are also planning on renovations to the hotel later this year and we hope that when you stay with us again it is a better experience all around.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last minute reservation. It was a good experience.
2023년 10월에 1박 숙박함
답변 제공: Zach 님, 2023년 10월 10일
Thank you so much for the review. We are glad you had a great stay at the Microtel. We look forward to seeing you again in the future.

6/10 - 괜찮아요

Marlene

연인과의 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Property was a bit worn. Only saw one person working at front desk the entire weekend who wasn’t always available. Did not receive room expected from reservation.
2023년 10월에 2박 숙박함
답변 제공: Zach 님, 2023년 10월 10일
We are truly sorry that you didn't receive the room that you had reserved. As well as not being able to get in touch with our front desk in a timely manner. We are looking into these situations. To make sure that this doesn't happen again in the future.

6/10 - 괜찮아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Not enough luggage carts. Lobby furniture shabby and worn.
2023년 10월에 1박 숙박함
답변 제공: Zach 님, 2023년 10월 10일
We are sorry to hear that you had an underwhelming stay with us. We are looking at getting more luggage carts as well as fixing the lobby furniture. We do hope that you give us another chance in the future.

8/10 - 좋아요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unwanted early wake up.
All in all the room was worth the money we paid . However next time we stay,and we will. Ill make sure we aren't right next to the elevator. We could hear people coming and going at any time. We were room 316 which is 10 steps from the elevator door. Construction workers leave out early and dont care about being close to someone's door at 5am
2023년 9월에 1박 숙박함
답변 제공: Zach 님, 2023년 10월 3일
Thank you so much for the review. We are glad to hear you had a great stay with us. We do apologize about the noise in the mornings. We look forward to seeing you again in the future.

6/10 - 괜찮아요

Miguel E.

Nice and quiet
2023년 9월에 1박 숙박함
답변 제공: Zach 님, 2023년 10월 28일
Thank you for the review. We hope to see you again in the future. We are working on improving the quality of our breakfast as well as the outdatedness of the hotel.

2/10 - 너무 별로예요

Raymond

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing to like except cheap price. Room smelled like mold and was very run down and dirty. When checking in manager/owner? had to run to check on the room and came back saying it was fine but run the fan in the bathroom. Thought it was strange but when entering the room and smelling it I can see why it was said.
2023년 9월에 1박 숙박함
답변 제공: Zach 님, 2023년 9월 29일
Dear Raymond, We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.

10/10 - 훌륭해요

Aleta and andy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got this room for my daughter and son-in-law who was having major surgery the next morning. They were impressed with the friendly staff and the room.
2023년 9월에 1박 숙박함
답변 제공: Zach 님, 2023년 9월 29일
Thank you so much for the review. We are so glad to hear you had a wonderful stay with us. We strive to provide excellent customer service. We look forward to seeing you again.

8/10 - 좋아요

pamela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prior to booking the room, I read many reviews. Some good some bad. I and my son stayed for two nights and our room was exceptionally clean and the staff was Johnny on the spot! If you’re looking for a affordable hotel with basic amenities, this is it. The room was equipped with an ironing board, iron coffee, pot, and hairdryer. If you’re looking for anything else, I suggest you get a more expensive hotel. Breakfast is basic with cereal, bagels, and pastries. Don’t expect anything fancy if you’re looking for a hotel within your budget. This is the place.
2023년 9월에 2박 숙박함
답변 제공: Zach 님, 2023년 9월 26일
Thank you very much for the review. We are so happy to hear that you had a wonderful stay at the Microtel. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Bryant

2023년 9월에 2박 숙박함
답변 제공: Zach 님, 2023년 10월 16일
Thank you so much for your review. We are always glad to hear our guests had a great stay. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Bryant

2023년 9월에 3박 숙박함
답변 제공: Zach 님, 2023년 10월 14일
Thank you for the review. We are glad that you had a wonderful stay here at the hotel and we look forward to seeing you again in the future.