실내 수영장, 야외 수영장

오스틴 사우스파크 호텔 여행 후기

3.5 out of 5
오스틴 사우스파크 호텔
4140 Governors Row, Austin, TX

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1059개 이용 후기 중 481개" "
평점 8 - 좋아요. 1059개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1059개 이용 후기 중 138개" "
평점 4 - 별로예요. 1059개 이용 후기 중 111개" "
평점 2 - 너무 별로예요. 1059개 이용 후기 중 87개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Gordon 님, THE WOODLANDS

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice older hotel. Freeway noise is present but acts light white noise for sleep. Close to my destinations.
2024년 3월에 1박 숙박함
답변 제공: Thank You 님, 2024년 3월 27일
Dear Gordon,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Safe travels and be well.Adam W

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an older hotel but well maintained! Food service was great! Wish they had a hot tub!
2024년 2월에 4박 숙박함
답변 제공: Thank You 님, 2024년 3월 26일
Dear Steve,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit.

4/10 - 별로예요

Harold

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room had roaches
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 3월 25일
Thank you for sharing your concerns over your recent visit, Harold. We are extremely disappointed to learn of the issues you experienced in your guestroom. We work closely with a certified company to provide preventive inspections and treatment to all rooms regularly. Although we have not received similar reports from other guests, we appreciate you bringing this to our team's attention so we can ensure this issue do not reoccur. We apologize again for falling short of your expectations and our standards. We hope you'll consider staying with us in the future so we can make up for this experience.

6/10 - 괜찮아요

Joe

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Evening dining was at the lobby bar, so it was not very conducive to meeting w/client or other. My steak was overly salty, (however, the bartender did offer to return it and get another for me. I declined because my dinner guest had another meeting after ours and I didn't have time to wait for another meal to be prepared. His food was fine.).
2024년 3월에 1박 숙박함
답변 제공: Thank You 님, 2024년 3월 21일
Dear Joe,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for the steak and meal that was not up to standards. We hope to have you back with us so we can ensure satisfaction across the board. Be well and safe travels. Adam W

2/10 - 너무 별로예요

Jennifer

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has drastically gone down hill in the past year. The inside pool was filled with leaves and not heated as their websites advertises. There were no towels in the amenities area. I went to the front desk to ask for towels to be brought out. After waiting almost 20min, I gave up and walked my cold wet child through the lobby. There were stains and trash in the elevators that worked. I was so incredibly disappointed with the state of the hotel.
2024년 3월에 2박 숙박함
답변 제공: Thank you 님, 2024년 3월 20일
Dear Jennifer,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit. We apologize for falling short on this stay. Safe travels.Adam W

4/10 - 별로예요

taylor 님, massillon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Way below expectations.
2024년 3월에 1박 숙박함
답변 제공: Thank you 님, 2024년 3월 20일
Dear Taylor,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit. We apologize for falling short on this stay. Safe travels.Adam W

8/10 - 좋아요

Marc

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It is a good hotel but not as glamourous as the picturs make it out to be.
2024년 3월에 6박 숙박함
답변 제공: Thank you 님, 2024년 3월 14일
Dear Marc,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can ensure 100% satisfaction on the next stay. Safe travels.Adam W

10/10 - 훌륭해요

Courtney 님, Cockeysville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Thank you 님, 2024년 3월 14일
Dear Courtney, Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at this property a few times only once when I was the Omni now it’s changed to a different name overall it’s still a good hotel. It’s clean it’s quiet.I think my only complaint is that if you’re trying to get something to eat especially late night you may have to drive a little bit down the road to get something.
2024년 3월에 1박 숙박함
답변 제공: Thank you 님, 2024년 3월 12일
Dear Andrew,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Safe travels. Adam W

8/10 - 좋아요

Jane R

연인과의 여행
Room was large, clean, and quiet
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 3월 11일
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel so nice.
2024년 3월에 1박 숙박함
답변 제공: Thank you 님, 2024년 3월 11일
Dear Lori,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon and once again surpass all expectations. Safe travels.Adam W

10/10 - 훌륭해요

Eduardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Th cleaning staff did not do a good job cleaning the rooms but everything else was good
2024년 3월에 3박 숙박함
답변 제공: Thank you 님, 2024년 3월 5일
Dear Eduardo,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations.Safe travels.Adam W

10/10 - 훌륭해요

Erika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for from Friday-Sunday to attend a music festival. It was easy to get to and had major stores like Walmart and Target within 10 minutes. Not too far from downtown ATX. Room was clean and bed was comfortable. Parking gets a little full later at night, but no major complains. My second time staying at this hotel. Would definitely recommend!
2024년 3월에 2박 숙박함
답변 제공: Thank you 님, 2024년 3월 4일
Dear Erika,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 - 훌륭해요

Zaide

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Thank you 님, 2024년 3월 5일
Dear Zaide,Thank you for choosing to stay with us and allowing us to host you. We hope to have you back soon so we can once again surpass all expectations. Adam W

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved staying here! It was clean, safe and conveniently located. The staff was great! Our room was very clean and had everything we needed. The bed was so amazingly comfortable, I highly recommend this hotel to anyone that visits Austin, tx.
2024년 3월에 2박 숙박함
답변 제공: Thank you 님, 2024년 3월 4일
Dear Maria,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the swimming pool, the free safe parking and the very nice lobby with gift shop and convenience store. Super comfortable here so far.
2024년 3월에 1박 숙박함
답변 제공: Thank you 님, 2024년 3월 4일
Dear Lori,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 - 훌륭해요

Brenda

연인과의 여행
좋아요: 편의 시설/서비스
The rooms were very clean and spacious.
2024년 2월에 2박 숙박함
답변 제공: Thank you 님, 2024년 3월 4일
Dear Brenda,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

6/10 - 괜찮아요

Lynn

Was here for a work convention, and have attended several at this location. Meeting facilities are good, but when you are listening to speakers in the same interior room from 7:30a-4:30p coffee is quite necessary, and one carafe of coffee for all attendees doesn’t go far. I got a junior suite on my own because it was cheaper than the room block price. We had a car so SoCo district, our fave city section, was close. Too bad there’s no sight/sound barrier like taller wall and/or hedge of trees between pool area (which could be nice) and very busy interstate on ramps. For the room price, we’ll attend more conferences here tho.
2024년 2월에 4박 숙박함
답변 제공: Thank you 님, 2024년 2월 26일
Dear Lynn,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for not meeting only your expectations but ours as well. We hope to have you back soon so we can ensure satisfaction. Adam W

8/10 - 좋아요

Nicoshia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great! The front desk ladies were very friendly. My biggest complaint is we called BEFORE reserving the room to all about the pool. That was our MAIN reason for staying at this hotel. We asked if the pool was open and we were told yes, which it was opened. We asked if the pool was heated and we were told yes it stays at 80°, the pool was ICE cold. We were not able to use it so that was very disappointing. It would be great for the summer.
2024년 2월에 1박 숙박함
답변 제공: Thank you 님, 2024년 2월 22일
Dear Nicoshia,Thank you for choosing to stay with us and allowing us to host you. We sincerely apologize for the pool temperature and issues. We hope to have you back soon so we can ensure satisfaction. Safe travels and be well.Adam W

4/10 - 별로예요

Shawn

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The place was clean but The nose from the Highway was terrible. The coffe maker or Mini Fridge didn't work and when I told them about it they didnt care and just asked me if I would like my receipt sent to me by email and nothing else. I will not be coming back...
2024년 2월에 1박 숙박함
답변 제공: Thank you 님, 2024년 2월 19일
Dear Shawn,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for not meeting your nor our expectations during your visit. We hope to see you again soon so we can ensure 100% satisfaction. Be well and safe travels. Adam W

2/10 - 너무 별로예요

Oscar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Thank you 님, 2024년 2월 14일
Dear Oscar,Thank you for choosing to stay with us and we sincerely apologize for not meeting yours or our expectations while with us. We hope to have you back once again so we can ensure 100% satisfaction. Safe travels and be well!Adam W

10/10 - 훌륭해요

Andres Sanchez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Thank you 님, 2024년 1월 18일
Dear Andres,Thank you for choosing to stay with us and allowing us to serve you. We hope to have you back one day soon so we can once again surpass all expectations. Safe travels,Adam W

6/10 - 괜찮아요

Tajwer

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Thank you 님, 2023년 12월 18일
Dear Tajwer,Thank you for choosing to stay with us and allowing us to host you. We sincerely apologize for falling short of meeting and exceeding your expectations during this visit. We hope to have you back soon so we can ensure satisfaction on the next visit. Adam W

2/10 - 너무 별로예요

Francisco

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 28일
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 - 훌륭해요

Linda

2023년 11월에 2박 숙박함
답변 제공: Thank you 님, 2023년 12월 7일
Dear Linda,Happy Holidays and thank you for staying with us and allowing us to serve you. We hope to see you again soon and safe travels.Adam W

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 13일
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 - 괜찮아요

Jason

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Clean but old and run down. Nice friendly staff wouldn’t stay there sgain.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 11일
Dear Jason,Thank you for sharing your feedback. It's good to know you found our hotel clean and our staff friendly. We recently underwent an ownership change, and a renovation is in our plans for the future. If there is any chance to welcome you back and enhance your perceptions, we'd be grateful for it.

6/10 - 괜찮아요

Jon

2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 28일
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 - 훌륭해요

Bo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay! Would definitely stay here again!
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Dear Bo,Thank you for staying with us at Austin Southpark Hotel. We trust your room was clean and comfy and that you liked our friendly guest service. Please come back and see us again soon. Sincerely,Hank ReillyGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay.
We had a really lovely stay!
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
It was a pleasure to have you stay with us during your recent visit! We sincerely appreciate you taking the time to provide us with a review, and we're thrilled to hear you enjoyed your time at our hotel and had a nice experience. We hope to get the chance to welcome you back the next time you're in Austin. Sincerely,Hank ReillyGeneral Manager

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 - 너무 별로예요

Nick

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 30일
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 - 훌륭해요

Edgar

2023년 10월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 13일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 - 괜찮아요

Julia

연인과의 여행
좋아요: 직원 및 서비스
Rooms haven’t been updated in ages. Feels dingy and our room had a smoke smell to them. Staff were very nice though and the hotel was a good distance from downtown. Never felt unsafe in the hotel or around the area. It’s fine if you’re just using it as a room for the evening.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Julia,Thank you for being our guest and for sharing your valuable feedback. Please know our hotel is under new management and will soon be going through a renovation. In the meantime, know that our team is always ready to provide assistance and address any issues that may arise. We thank you for your patience and hope to have the pleasure of welcoming you back and impressing you with our improvements.Sincerely,Hank ReillyGeneral Manager

2/10 - 너무 별로예요

ANTONIO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pague por 2 camas y solo me dieron 1 cama
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Antonio,Thank you for choosing to stay with us during your recent trip. We're disappointed to read the room you received wasn't what you were expecting. We always encourage our guests to reach out to the front desk should they encounter any concerns, as we would have been happy to try to find accommodations that suited your needs. Nevertheless, we understand your frustration and offer our sincere apologies for any inconvenience this caused. We appreciate your feedback and wish you safe travels ahead.Sincerely,Hank ReillyGeneral Manager

6/10 - 괜찮아요

Anna

가족 여행
It was okay, pricey for what it is and not updated at all. A bit old looking.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Dear Anna,Thank you so much for your feedback. We're sorry to hear about any concerns regarding the upkeep of our accommodations. Our team will be sure to look into your comments further and make changes where necessary. Despite this, we hope you'll come back and join us again soon.Sincerely,Hank ReillyGeneral Manager

8/10 - 좋아요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Check in was kinda a hassle but then they made it right by giving us a free upgrade because of how long it took them to get us checked in. The hotel is not brand new and you could see somethings that could be fixed but it didnt mess with how you felt in the room. I was comfortable with the price they asked per night and would stay again.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Dear Catherine,Thank you for your high rating; we're happy to hear that our team could accommodate you accordingly after a more difficult-than-expected check-in. Next time you're in the area, we hope you'll remember our excellent value and come see us again!

4/10 - 별로예요

Kurtis

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a room at Austin Southpark because they advertised having a sauna. They also had photos of the pool area with a hot tub in the background. There was no mention of a hot tub in the list of amenities, but a sauna was listed. Our room had a balcony and was advertised as having views of downtown Austin. Well, the hot tub, seen in the pool photos, had been filled in with concrete (not even a planter), the sauna was out of order, and the view was of the underside of a highway overpass. The doorway threshold to the balcony was weirdly raised creating a tripping hazard. I paid extra for listed amenities that were not delivered as advertised. It is actually a Marriott hotel though nothing indicated this on the listing. The lobby was nice enough but I don't care about that. Front desk workers were fine, but other than checking in we had no contact with them. It was a very disappointing stay, especially for a Marriott hotel, mainly because of not delivering on what was advertised. Without the amenities there was absolutely no reason to have stayed there, and I could have saved a lot of money and been closer to the concert venue I was in town for.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Dear Kurtis,Thank you for sharing your experience. It's disheartening to know we fell short regarding our amenities. We understand how these elements can significantly impact the quality of your stay. We'll promptly look into these discrepancies and work on improving them. Your input is invaluable in our quest to enhance our guest experience continually.Sincerely,Hank ReillyGeneral Manager

10/10 - 훌륭해요

Richard 님, Park City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
From the lobby, front desk staff, to the room, pool area, and more this place is very good!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 21일
Dear Richard,Thank you for sharing this lovely review. Our team is happy to learn we met your high standards with our refreshing pool and inviting lobby, and we trust you had a comfortable stay. Please return soon to Austin Southpark Hotel. Sincerely,Hank ReillyGeneral Manager

10/10 - 훌륭해요

Nora E.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Dear Nora,Thanks so much for your review of Austin Southpark Hotel. We're delighted that our dedication to excellent customer service impressed you. Please come back and see us anytime!Sincerely,Hank ReillyGeneral Manager

10/10 - 훌륭해요

Socorro

2023년 10월에 1박 숙박함
답변 제공: Hank 님, 2023년 10월 14일
5 out of 5! We hope to see you again soon!

8/10 - 좋아요

Anita

2023년 9월에 1박 숙박함
답변 제공: Hank 님, 2023년 10월 14일
Thank you for the feedback. We appreciate your business.

4/10 - 별로예요

Sawyer

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I got in around 10pm and Came into my room to nothing on the bed apart from pillows that had no pillow cases, food and drink along with trash from the person who previously stayed in the room and it didn’t get cleaned till around 2pm the next day. Apart from that everything else was great.
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 30일
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

8/10 - 좋아요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to freeway and dining
2023년 10월에 1박 숙박함
답변 제공: Hank 님, 2023년 10월 9일
Thank you for the feedback. Our location is perfect for easy access to downtown, Austin's famous entertainment districts, and also the airport. We're glad you enjoyed your visit and hope to see you again soon.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 6월에 2박 숙박함
답변 제공: Hank 님, 2023년 9월 28일
5 out of 5! Thank you for your business, we hope to see you again soon!

10/10 - 훌륭해요

Sonny

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very excellent
2023년 9월에 1박 숙박함
답변 제공: Hank 님, 2023년 9월 28일
Thank you for the feedback!

10/10 - 훌륭해요

Jazmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Okay property for the price. Location convenient bit very loud since it’s so close to highway. Older hotel very clean but could use some updates. Need’s plumbing work, several rooms had tub drain issues. Staff was very friendly though.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Dear Jazmin, Thank you for taking the time to leave a review. We appreciate you giving us a perfect rating and are grateful for your kind words about our hospitable team, excellent value, and fantastic location. Your feedback will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope to welcome you back again soon.Sincerely,Hank ReillyGeneral Manager

10/10 - 훌륭해요

Stormy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location to get where you're going. Nice fitness room and pool. Staff very professional.
2023년 9월에 2박 숙박함
답변 제공: Hank 님, 2023년 9월 23일
We're glad you enjoyed the fitness center and pool. We think our team is out of this world too! Hope to see you again soon!

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hank 님, 2023년 9월 23일
10 out of 10! We're thrilled you enjoyed your visit!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
There were alot of issues. Atm was out of service the same with the drinking fountains. The sauna was out of service. One bathroom on pool area closed. The furniture in the room was outdated.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 21일
Thank you for your review. We are sincerely disappointed to learn that your experience fell short of expectations. Your feedback will be shared with our team to ensure any opportunity for improvement is seized and that any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you enjoyed your time in Austin.Sincerely,Hank ReillyGeneral Manager