Hello Laura, On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating, hope we can make your stay as perfect as possible next time you decided to come back in the area. Sincerely,IvyGuest Services Supervisor

Hello Riley, On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating. It is normally busy on weekends and I understand it gets congested in the pool area as we share the building facilities to other property management companies/guests in the building. However, the renovation was scheduled early this year to be ready for the upcoming peak season and we apologized if that happened during your stay. Hope we can make your stay as perfect as possible next time you decided to come back in the area with our new look!Kind Regards,IvyDual Property Guest Services Supervisor

Hello Carla,On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating, hope we can make your stay as perfect as possible next time you decided to come back in the area. Sincerely,IvyGuest Services Supervisor

Hello Kristen,On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 4 star rating. The renovation was scheduled early this year to be ready for the upcoming peak season, we apologized if it was not communicated in advance due to changes in the anticipated schedule. Hope we can make your stay as perfect as possible next time you decided to come back in the area! Sincerely,IvyGuest Services Supervisor

Hello Jennifer,Thank you for sharing your recent stay with us here at The Grande Rockies Resort. We appreciate the 4 star rating. We hope to see you again when your travels bring you back to the area. Have a lovely year ahead!Kind Regards,IvyGuest Services Supervisor

Hello Andrew,We sincerely appreciate the 5-star rating you gave us and we hope you had a relaxing stay with us. Hope to see you again next time you come back in the property.Have a great day!Kind Regards,IvyGuest Services Supervisor

Hello Singh,Thank you very much for taking the time to complete a guest survey. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.Our goal is to provide you with exceptional service and to ensure that each one of your stays with us is a most pleasant and memorable one. Kind Regards,IvyDual Property Guest Services Supervisor

Hello Sherry, Thank you very much for taking the time to complete a guest review. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.We are in the process of refurbishment and hopefully you get to experience it next time you decided to stay in the property. Hope to see you in the future, have a great year ahead!Kind Regards,IvyGuest Services Supervisor

Hello Alejandra,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely appreciate the 5 star rating! Thanks again and have a wonderful year. Sincerely,IvyGuest Services Supervisor

Hello Heidden, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely appreciate the 4 star rating! Thanks again and have a wonderful year. Sincerely,IvyGuest Services Supervisor

Hello Joanne, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. Hope to see you again if you decided to visit the property. Sincerely,IvyGuest Services Supervisor

Hello Shareen, Thank you for sharing your feedback on your stay with us here at Grande Rockies resort, it is feedback such as yours that helps us to determine where improvements to our services or amenities may need to be made. We appreciate your honest thoughts about the condition of the suite you were in. Please be assured we will address your concerns with the appropriate departments. We will take a look of the the key programming, thank you for letting us know so we can be of better service next time.Sincerely,IvyGuest Services Supervisor

Hello Kyle,It was our pleasure welcoming you and your family to The Grande Rockies Resort. We are thrilled that your experience was great and you rated us 4 stars. On behalf of all of us, we thank you so much for this fabulous review. We look forward to welcoming you all again soon.Warm Regards,IvyGuest Services Supervisor

Dear Jamie, Thank you for your recent review with specific examples of where we failed to meet your expectations on your recent visit. Our Mission is to provide excellent guest experiences. We have taken your feedback on board and will strive to make improvements accordingly. And we hope to see you back again. Warm regards,IvyGuest Services

Hello Martin,We sincerely appreciate the amazing review and loving the pool and restaurant in the property. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor

Hello Marguerite,It was our pleasure welcoming you and your family to The Grande Rockies Resort . We are thrilled that your experience was great and you rated us 4 stars. On behalf of all of us, we thank you so much for this fabulous review. We look forward to welcoming you all again soon.Warm Regards,IvyGuest Services Supervisor

Hello Jason, Thank you for sharing your feedback on your stay with us here at Grande Rockies resort, it is feedback such as yours that helps us to determine where improvements to our services or amenities may need to be made. We appreciate your honest thoughts about the condition of the suite you were in. Please be assured we will address your concerns with the appropriate departments. Thank you for letting us know so we can be of better service next time.Sincerely,IvyGuest Services Supervisor

Hello Jeremy, We sincerely appreciate you taking time to make a review and having an amazing stay as with us. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor

Hello Pryce,Thank you for providing us a 4 star rating. We are glad yo had an amazing stay with us!Have a great year ahead looking forward to hosting yo again in the future.Kind Regards,IvyGuest Services Supervisor

Hello, Thank you for your recent review with specific examples of where we failed to meet your expectations on your recent visit. Our Mission is to provide excellent guest experiences. We have taken your feedback on board and will strive to make improvements accordingly. And we hope to see you back again. Warm regards,IvyGuest Services

Hello Heather, We are so pleased to hear you enjoyed your stay with us! If in future there is anything we can do for you to bump your experience from a 4 to a 5 out of 5 please let us know as we take improvement and guest satisfaction very seriously!

Hello Adam, I'm sorry to hear that your experience with us wasn't what you'd hoped for. While things like this happen, and are unexpected our maintenance team worked as hard and as fast as they could to get you and your daughter back into the room. When management was informed you were locked out with a 5 year old after coming from the pool we did provide you with a 30% refund. For instances like these - they are uncontrollable on both ends - and we did get you access to the room and provided a refund. We understand that doesn't take away from your experience and we are sorry that it seems we didn't do more than we could have. Please know if you chose to stay with us in future we take all this as a learning experience to enhance future stays, and yours will be all the better for it.

Hello Robert, We sincerely appreciate the amazing review and loving the pool. We hope we were able to fix the shower while you were here. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor