외관

우드스프링 스위트 리치먼드 콜로니얼 하이츠 포트 그레그-애덤스 여행 후기

2.5 out of 5

이용 후기

5.8
평점 10 - 훌륭해요. 330개 이용 후기 중 64개" "
평점 8 - 좋아요. 330개 이용 후기 중 66개" "
평점 6 - 괜찮아요. 330개 이용 후기 중 52개" "
평점 4 - 별로예요. 330개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 330개 이용 후기 중 93개" "

6.4/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

phupu

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick checkin and staff were helpful
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Thank you for taking the time to give us feedback.

2/10 - 너무 별로예요

Ben

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok, I could not get here on the day I was to check in before midnight and called. Told them to hold my room. They did not. Arrived at 6a.m. I had to get a room and wait till 3 p.m. Two fire alarms. The laundry items quit working. The two eye stove top tried to catch on fire. Problems with the heating and air. The door card quit working randomly. Creative accounting because what you owe changes by the day. April the 11th, power goes out. Emergency light and door locks are not working properly for 30 mins. Fire alarms sound at around 10:30 p.m. There is a gas smell. A room on the 4th floor is on fire 🔥 with the window open. Water is rushing out of the bottom 4 doors. Water line broke and water heat ruptured. Water not restored to the building till 9p.m. on April 12th. No hot water as of 11:30 p.m. April 12th. Everyone on the first floor were sent to other hotels. I could not get to my room, police were blocking the hallway one night.
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
We apologize for not meeting your expectations

10/10 - 훌륭해요

Demetria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Thank you for taking time to fill out our survey. We appreciate your feedback. If you have any questions please reach out to us

10/10 - 훌륭해요

NORMA

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kris

연인과의 여행
좋아요: 청결 상태
2023년 12월에 10박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Thank you for taking the time out to complete the survey. Your feedback is important to us. Feel free to contact us for all future needs. Thank you

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Thank you for taking the time to fill out our survey. Your feedback is important to us. We invite you to come back and stay anytime!

2/10 - 너무 별로예요

Alvaro

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To many long term tenants
2023년 12월에 7박 숙박함
답변 제공: GM 님, 2023년 12월 22일
This is an extended stay establishment. Our primary customer base are long term guest, soldiers, and workers. I am sorry we did not meet your expectations.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 16일
Thank you for your feedback. We are glad you stayed with us and invite you to stay again.

4/10 - 별로예요

Lauren

2023년 12월에 1박 숙박함

8/10 - 좋아요

NORMA

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and Clean place for family.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Tim

2023년 11월에 6박 숙박함

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches
Was not in the room for more than an hour and roaches started crawling on the walls. I left immediately, and was told I was going to need to call back on Monday because the general manager would not be back until then to talk about the possibility of a refund. if I find bugs I should I have to talk about the possibility of a refund. The refund should be automatic. Disgusting hotel and abysmal service.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
I apologize for not meeting your expectations. We work hard to make each stay comfortable. A member from our team will be in contact with you

8/10 - 좋아요

Marshall

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's nothing special at all but you can technically sleep there.
2023년 11월에 1박 숙박함
답변 제공: Carter 님, 2023년 11월 14일
thank you for your review. we will use this to improve all future stays.

2/10 - 너무 별로예요

James

별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Carter 님, 2023년 11월 13일
Thank you for taking the time to fill out our survey. We apologize we did not meet your expectations. Your feedback will be used to improve all future stays.

2/10 - 너무 별로예요

yesenia

2023년 10월에 1박 숙박함
답변 제공: Carter 님, 2023년 11월 14일
thank you for your review. we will use this to improve all future stays.

6/10 - 괜찮아요

Ibrahima

2023년 8월에 7박 숙박함

2/10 - 너무 별로예요

Caridad

Roach
2023년 7월에 9박 숙박함
답변 제공: General Manager 님, 2023년 8월 7일
We apologize for not meeting your expectations during your stay. Your feed back is important to us, and we will use it to improve future stays. If there any questions or concerns. Please contact us at any time

10/10 - 훌륭해요

Rose B Brutus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 19일
Thank you for filling out the survey. Your feedback is important to us

10/10 - 훌륭해요

Shaneque

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😁
2023년 5월에 25박 숙박함

4/10 - 별로예요

David

별로예요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Rea

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t stayed there overnight I left immediately due to personal reasons
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 12일
We apologize for not meeting your expectations. If you have any questions please feel free to reach out.

8/10 - 좋아요

Alejandro I.

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The odd thing was that there wasn't anyone in the office for an early checkout around 600am. A pull down door was pulled down, and I slipped the keys under the opening, per instructions of the answering service. Odd....
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 19일
Thank you for staying with us here at the Woodspring Suites. Your feedback is valued and we will use it to improve all future stays

4/10 - 별로예요

Tonya

Dissatisfied
On the early morning of check out I along with other guest on the 4th floor was wakened from our sleep due to a very long altercation with guest arguing and fighting. This went on for a good 30 minutes. Those people left them came back up and continued to carry on some more. I called front desk several times and did not get an answer more a call back. I was very displeased by this.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 19일
We apologize that we did not exceed you expectations. Your feedback is very important and we will use this to ensure we improve our team and your future stays.

2/10 - 너무 별로예요

Daritza

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room wasn't ready at 1500hrs at check as stated it would be! So I had to take a first floor room. Sheets and Blanket was dirty with hair! After I told the on duty staff worker or Manger about the sheet and blanket. they wanted me to change the bed sheets!! I asked the staff member are you serious staff member. I stated that I didn'T WORK HERE!! The floor was sticky, VERY OLD BED! The pillows were so flat had to ask for 4 total, and still the pillows were flat!!! No room service for the weekend was performed, Toilet was broken...Very Small room for the price paid. VERY UNACCEPTABLE hotel room!! Will never stay here again!! Glad I only had two nights! The manager of the hotel needs to have an overhaul of the entire hotel!! Not enough staff to perform duties and give proper service to your guess!
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 8일
We apologize for meeting your expectations during your stay. Your feedback is very important to us to improve the quality of our establishment and I invite you to reach out to me so we can discuss more about the details of your stay.

4/10 - 별로예요

Leo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was in room 333 and above me all night there was banging and pounding . It started at about 930 and was the worst at 330 am
2023년 4월에 2박 숙박함
답변 제공: Management 님, 2023년 4월 25일
Than you for your feedback. We apologize for the noise issue and will do our best to ensure the noise under control in the future.

2/10 - 너무 별로예요

Victoria

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn’t have house keeping we had to clean up our own room. Cause they clean up the rooms bi-weekly. Take out the trash clean the tub sweep the floor. A lady and her man was fighting 6 cops came to the hotel they was next door from me. I was on vacation I could enjoy my time being here and plus we didn’t have tissue for three days.
2023년 4월에 8박 숙박함

10/10 - 훌륭해요

Marquita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Austin

2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Angel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were really nice and really flexible. The rooms were also very cozy and clean. For an extended stay hotel I'd highly recommend.
2023년 2월에 7박 숙박함
답변 제공: General Manager 님, 2023년 2월 22일
Thank you for your time and business. From the whole team we are delighted to hear you enjoyed your stay! We hope to see you again in the future!

2/10 - 너무 별로예요

Tiera

단체 여행, 연인과의 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like my personal experience at all. The worst place to make an extended stay. Guest and family harrassed racist neighbors. Discrimination. Unprofessional horrible, customer service, intimidating and threatening
2023년 2월에 1박 숙박함
답변 제공: Woodspring Team 님, 2023년 2월 15일
We sincerely apologize for your experience, and strive hard to ensure all guests are treated correctly and taken care of. We will be reaching out directly to ensure your concerns are heard and documented.

2/10 - 너무 별로예요

Marvin

2023년 1월에 1박 숙박함
답변 제공: Management 님, 2023년 3월 6일
We are sorry to hear you did not enjoy your stay, we strive for great service, and would like to hear the concerns you had during your stay. Thank you.

6/10 - 괜찮아요

Joshua

좋아요: 청결 상태, 직원 및 서비스
2022년 12월에 1박 숙박함
답변 제공: Amy P 님, 2022년 12월 26일
Thank you for your valuable time in sharing your feedback. We as a staff truly apologize for your stay not being perfect. We hope to improve and strive to meet your expectations.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All is well
2022년 12월에 1박 숙박함
답변 제공: Amy P 님, 2022년 12월 26일
Thank you for your feedback, our team works diligently to ensure all guests are welcomed and comfortable throughout their stay.

4/10 - 별로예요

Deborah

별로예요: 숙박 시설 상태 및 시설
Beyond no frills
This hotel was not what I expected I'm just grateful that it was for one night only. The clerk said to us that the hotel is really for people of last resort or in transition. But I mean it really was no frills.
2022년 11월에 1박 숙박함
답변 제공: Amy P 님, 2022년 11월 15일
We appreciate your time in leaving your honest feedback. We are sorry to hear we were not exactly what you were looking for. We hope to provide a better experience in the future.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2022년 10월에 16박 숙박함
답변 제공: Amy P 님, 2022년 10월 31일
Thank you for your honest feedback, we appreciate your time and business. We look forward to hosting you again in the future!

6/10 - 괜찮아요

Alex

단체 여행
별로예요: 청결 상태, 객실의 편안함
2022년 9월에 7박 숙박함
답변 제공: Amy P 님, 2022년 10월 7일
Thank you for taking the time to survey our property, your time and business mean a lotto us!

4/10 - 별로예요

Thor

출장 여행
좋아요: 청결 상태
2022년 8월에 1박 숙박함
답변 제공: Amy P 님, 2022년 8월 7일
Thank you for taking the time to review your experience. We appreciate your time and business.

8/10 - 좋아요

Emani

2022년 7월에 1박 숙박함
답변 제공: Amy P 님, 2022년 7월 6일
It looks like you enjoyed your stay, we wanted to take a moment and appreciate your time and business. We hope to see you again in the future!

6/10 - 괜찮아요

Tameka

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Nothing offered complementary Tub had no stopper. One elevator so long waits for elevator. Not enough towels or washcloth for guest Suite was not a suite. No utensils pot pan. Nothing
2022년 7월에 2박 숙박함
답변 제공: General Manager 님, 2022년 7월 4일
We appreciate your feedback, and understand where an true extended stay, like ourselves, may not meet your needs or expectations. We encourage our guests to reach out to the front desk with any issues experienced so we have the opportunity to serve you with the proper care. Thank you for your business and time.

6/10 - 괜찮아요

John

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Fleas
We had to buy flea spray for the room. Wife and I had several flea bites the first night.
2022년 6월에 14박 숙박함
답변 제공: Amy P 님, 2022년 6월 28일
We are tremendously sorry to hear you have encountered such an experience. We professionally clean each room which may have had pets visiting as protocol, we would be happy to move you rooms, please notify the front desk of these concerns immediately so we can do what is right by our guests as soon as possible.

4/10 - 별로예요

Robert

2022년 6월에 1박 숙박함
답변 제공: Amy P 님, 2022년 6월 26일
We are sorry to hear we did not meet your expectations. We would like to know where we failed, so we can continue to serve our guests to the best of our ability.

6/10 - 괜찮아요

David

2022년 5월에 1박 숙박함

4/10 - 별로예요

Laura

가족 여행
좋아요: 직원 및 서비스
2022년 4월에 1박 숙박함
답변 제공: Amy P 님, 2022년 4월 28일
Thank you for talking your time to leave us your feedback . We are sorry you did not enjoy your stay, we strive to ensure every guest is happy and enjoys their experience. We wish you safe travels.

6/10 - 괜찮아요

Anita

2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Pauline

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

TaTiana

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 2월에 9박 숙박함
답변 제공: Amy P 님, 2022년 3월 9일
Thank you for leaving your feedback!! We are happy to hear you enjoyed your stay!

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were pleasantly surprised by the comfort of this little gem. The 7 night stay was a bargain compared to others in the area. The mattresses were encased in protective coverings. The pillows were pleasingly plump for hotel pillows, not flat or feathery. We traveled with our own coffee pot/mugs, accessories and kitchen necessities, so using the kitchenette was a breeze. (Frying pan, spatula, paper goods and eating utensils) Economical and Comfortable.
2022년 1월에 7박 숙박함
답변 제공: Amy P 님, 2022년 1월 27일
We are happy to hear you truly enjoyed your stay here with us in Colonial Heights. All of your feedback is helpful in critiquing and capitalizing on our efforts for the best heist experience we can offer. We appreciate your time and business, and look forward to hosting you again in the future.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, speedy check-in , neat clean, and great COVID-19 protocol practice in the facility
2021년 9월에 2박 숙박함
답변 제공: Amy P 님, 2021년 10월 6일
Thank you for your kind words! It was. A delight to host you. We hope to see you again in the future!

2/10 - 너무 별로예요

Crystal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will never stay at this hotel again
2021년 9월에 2박 숙박함
답변 제공: Amy P 님, 2021년 10월 6일
We would greatly appreciate if you let us know where the issues were so we can improve.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay
It was nice quiet
2021년 9월에 6박 숙박함
답변 제공: Amy P 님, 2021년 9월 24일
Thank you for your time. We greatly appreciate your business and feedback! We are happy to continue to host you in your future needs!