외관

하얏트 리젠시 루이빌 여행 후기

4 out of 5
하얏트 리젠시 루이빌
320 West Jefferson Street, Louisville, KY

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 581개" "
평점 8 - 좋아요. 1003개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 115개" "
평점 4 - 별로예요. 1003개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 43개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only bad thing is that they don’t validate parking for their garage. You have to pay the parking on top of paying for your stay. Seems ridiculous when you’re spending that amount for a room
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The people at the desk were always friendly & helpful. The property was comfortable and very clean. Great place to stay while in Louisville.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Kathy, thank you for choosing the Hyatt Regency Louisville for your recent stay. We're thrilled to know that you found our team members at the desk welcoming and attentive. It's great that you appreciated the cleanliness and comfort of our property. We hope to welcome you again whenever you visit Louisville. Safe travels!

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location for those who have an event at the KICC
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Jill, it brings us immense joy to know that you found Hyatt Regency Louisville perfectly situated for your KICC event needs. We take pride in our strategic location. We hope to welcome you back for your future events.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Andrea, it's wonderful to see your perfect rating for Hyatt Regency Louisville. We are thrilled you had an excellent stay and hope you choose us again for your future visits in the area. Your satisfaction is our team's greatest motivation. Thank you so much for your support.

6/10 - 괜찮아요

HIROKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Hiroki, it seems you had a neutral experience during your stay. We value your feedback and appreciate you choosing our hotel for your travel needs. We're hopeful that your next visit will leave a more lasting impression.

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to downtown
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Lee, it's wonderful to hear that you found the location of the Hyatt Regency Louisville to be ideal for exploring the city. We hope to have you back during your next visit to downtown Louisville.

6/10 - 괜찮아요

Monique

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff were amazing and super nice. The only complaint I have is the breakfast. There were no options for people who do not eat pork and the food options were very limited. It was not worth the money at all.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Monique, we appreciate your feedback. It's wonderful to learn that you found our front desk team members to be amazing and kind. For the breakfast, we understand that you were seeking more variety, inclusive of non-pork options. Feedback like yours helps us improve the dining experiences for all future guests. We trust that any future visits will exceed your expectations.

10/10 - 훌륭해요

paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location for walking and enjoying the area.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Paul, it's fantastic to hear you found the Hyatt Regency Louisville's location excellent for exploring and appreciating the surroundings. We appreciate your review and hope you will choose to stay with us again in the future.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Catherine, we're thrilled to hear that your stay at Hyatt Regency Louisville met your expectations in every way. Our mission is to provide an exceptional experience for our guests and we're happy to know we've achieved that during your visit. We look forward to welcoming you back in the near future. Safe travels!

10/10 - 훌륭해요

Janine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room. I think the best part was the hospitality of the staff.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Janine, it's wonderful to hear you enjoyed your stay at Hyatt Regency Louisville and found the room to be beautiful. We're particularly pleased that our team members' hospitality left an outstanding impression. We hope to have the opportunity to host you again in the future.

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Typical Hyatt quality.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Robert, it's wonderful to hear your experience at Hyatt Regency Louisville embodied the trademark quality we work consistently to uphold. We appreciate your succinct and positive feedback and can't wait to welcome you back soon.

8/10 - 좋아요

Joshua

연인과의 여행
좋아요: 편의 시설/서비스
Property was great, other than not having a microwave in the room and having to go to lobby to warm food!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Joshua, it's wonderful to learn that you appreciated the Hyatt Regency Louisville's property. We apologize for any inconvenience caused due to the lack of an in-room microwave. Your feedback is invaluable as it helps us improve our service, adjusting to meet guests' needs better. We hope to have the opportunity to welcome you back for an even more comfortable stay.

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed one night for a concert and couldn’t be happier with our room, friendly staff, easy check in/out and valet services. Great location and walkable to nearby food and entertainment options. We will definitely be back!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Samantha, it's a pleasure to learn about your enjoyable stay at Hyatt Regency Louisville. We value your kind words about our team members, the convenience of our check-in/out and valet services, as well as our prime location close to dining and entertainment options. It's great to hear you plan on returning; we're certainly looking forward to welcoming you back!

10/10 - 훌륭해요

Herve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Herve, thank you for choosing Hyatt Regency Louisville and for leaving such a great rating! We're glad to hear you had a positive stay and hope to see you again soon. Your satisfaction is our highest aim.

10/10 - 훌륭해요

Lacey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hyatt Regency is a lovely hotel, with a convenient location to Fourth Street Live. The self parking could have been better, but I would definitely stay here again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Lacey, thank you for sharing your positive experience. We're thrilled that you found Hyatt Regency Louisville's location convenient and the property pleasing. Your feedback regarding parking has been noted and will be considered as we continuously strive to improve guest experiences. We're excited to welcome you back in the future.

4/10 - 별로예요

Stacie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Stacie, it's disheartening to hear that your stay didn't meet your expectations. Since there's no specific feedback, we can't address any particular issues directly. However, we sincerely value your opinion and aim to improve based on it. We hope you'll give us another chance in the future, and we will undoubtedly strive to offer a more satisfactory experience.

10/10 - 훌륭해요

Amberlee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, clean, friendly staff
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Amberlee, thank you for sharing your lovely experience at the Hyatt Regency Louisville. We're thrilled you complimented our neat environment, aesthetic appeal, and amicable team members. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Alyssa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hyatt never disappoints, we only stay Hyatt anywhere we go & it’s exceptional every time.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Alyssa, it's wonderful to hear that your stays at Hyatt Regency Louisville have been consistently impeccable. Your loyalty to our hotel is tremendously appreciated. We strive to ensure that every visit is a memorable one, and we're thrilled you continue to choose us for your travels. We look forward to delivering more exceptional experiences on your future visits.

10/10 - 훌륭해요

Latina

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Latina, it's delightful to hear that your stay at Hyatt Regency Louisville was superb. We're thrilled that we lived up to your expectations and hope to see you again soon for another fantastic experience.

10/10 - 훌륭해요

Nina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not have to go outdoors to get to the convention center.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Nina, it's great to hear that you appreciated Hyatt Regency Louisville's convenient access to the convention center. We strive to create a seamless and comfortable experience for all our guests. Thank you for your positive review and we look forward to your return in the future.

10/10 - 훌륭해요

Lauren

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well taken care of property.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Lauren, it's delightful to read that you found the Hyatt Regency Louisville to be well-maintained. We pride ourselves on providing pristine surroundings that all our guests can enjoy. We hope to welcome you back in the near future!

10/10 - 훌륭해요

Elizabeth

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Elizabeth, thank you for your exceptional rating of Hyatt Regency Louisville! We're thrilled to learn about your satisfaction with your stay, even though no details are given. We trust every aspect of your visit was just as fantastic and we look forward to the opportunity to host you again in the future.

4/10 - 별로예요

Michelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Michelle, we're sorry to hear your stay didn't meet your expectations. We are committed to providing our guests with the best experience and your feedback is crucial for our improvement. We invite you to allow us another opportunity to serve you better in the future.

8/10 - 좋아요

Rodrigo 님, Park City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Rodrigo, it's great to see you enjoyed your stay at Hyatt Regency Louisville and gave us a high rating. We're grateful for the validation of our efforts to provide an excellent experience. We hope to see you back soon in Louisville!

10/10 - 훌륭해요

Jessica

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Jessica, it's wonderful to hear that you had a gratifying stay at the Hyatt Regency Louisville. We truly value your feedback and look forward to greeting you again in the future for another excellent stay.

6/10 - 괜찮아요

Don

별로예요: 숙박 시설 상태 및 시설
Door clasp was broken as was the hook on the back of the bathroom door.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Don, we regret to hear about the issues you encountered with some room fixtures. Be assured, your report is taken seriously, and our maintenance team is looking into these matters for all valued guests. We hope you'll give us another chance to provide a seamless stay.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Jim, thank you for choosing the Hyatt Regency Louisville. We are delighted to know you had a wonderful stay with us and we appreciate your high rating. We hope to welcome you back soon for another excellent experience!

8/10 - 좋아요

Portia 님, Santa Cruz

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The hotel is a decent one, but nothing fancy. I think that would be the Grand Hyatt. There was no amenity in the bathroom such as q-tips or sewing kit etc. There was a broken hanger in the closet. The second day I was waken up by an alarm from the next room, which was unoccupied, the alarm went on for 10 minutes, this was before 6am, and there was no way to go back to sleep. I called the front desk to let them know, but I did not hear anyone coming to the room to check, the alarm stopped by itself after 10 minutes. There was no room service for food that I could find, which was kind of unexpected. Overall, it is good, but not a great place. The location is very good though.
2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Portia, thank you for sharing your experience with us. We value your feedback about the amenities within the rooms and any incidental disturbances you encountered during your stay. Our team members at the front desk are usually very responsive to such matters and we're concerned to hear about your experience. Also, we appreciate your note about room service; we're continually looking to enhance our offerings based on guest feedback like yours. We're glad to hear you found the location to be convenient. At the Hyatt Regency Louisville, we strive to provide a memorable experience for our guests and we hope to exceed your expectations during your next visit.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always good..
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Michael, thank you for your continued trust in Hyatt Regency Louisville. Your words of endorsement serve as a fantastic encouragement to our team members. We look forward to welcoming you back the next time you're traveling to Louisville.

10/10 - 훌륭해요

Chartan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Chartan, we're thrilled to hear that you had an enjoyable stay at Hyatt Regency Louisville. We strive to provide a superior experience and it seems we met that mark with you. It was a pleasure to serve you and we look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great and the room was very clean!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Bryan, it's wonderful to hear of your positive experience at the Hyatt Regency Louisville. It's no surprise our dedicated team members were able to make your stay a delightful one and that the spotless condition of your room added to this. We eagerly anticipate welcoming you back in future.

10/10 - 훌륭해요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Kenneth, it's wonderful to hear that you found your stay at Hyatt Regency Louisville to be great. We appreciate your positive feedback. Looking forward to hosting you again in the future.

10/10 - 훌륭해요

Jay

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jay, it's fantastic to hear you had a great experience at Hyatt Regency Louisville. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future. Thank you for your Expedia review.

10/10 - 훌륭해요

Ed

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Ed, thank you for the stellar rating of Hyatt Regency Louisville. It's greatly appreciated. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Misty

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 2월 10일
Misty, thank you for choosing Hyatt Regency Louisville for your stay. We're glad to see that you had a great experience and we strive to provide our guests with the best service at all times. We hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Julie

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Julie, thank you for taking the time to rate your stay at Hyatt Regency Louisville. It's delightful to know you had an excellent experience. We hope to welcome you back in the future for another fantastic visit.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Susan, it's wonderful to see your five-star rating for the Hyatt Regency Louisville. We appreciate your feedback and hope to have the pleasure of welcoming you back.

10/10 - 훌륭해요

Robyn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Very accommodating, clean, easy check-in!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Robyn, your heartening review about your delightful experience at the Hyatt Regency Louisville is greatly appreciated. It's wonderful to hear that our efficient check-in procedure and commitment to cleanliness met your expectations. Your satisfaction is our highest reward. We can't wait to welcome you back on your next trip to Louisville.

10/10 - 훌륭해요

Myron

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Myron, thank you for your stellar rating of Hyatt Regency Louisville. Your feedback is certainly appreciated and we hope to have the pleasure of serving you again soon.

2/10 - 너무 별로예요

Micheal

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a VIP suite while traveling to Louisville for a wedding. We came back in the evening, and there was no bedding for the pull out sofa where our children were going to sleep. The mattress was stained and disgusting. We called for bedding and were told they would bring it up shortly. We were all exhausted from traveling and the wedding, especially our kids. They were so tired they were crying because they didn't have a place to sleep. After waiting an hour, I called the font desk again to check on the status of the bedding. A security guard delivered the bedding about 15 min later. On top of that, our toilet was running and would not fill, which made it inoperable. We let the front desk know, but did not want anyone coming in the middle of the night to fix it. In short, we had a terrible experience at this hotel. UPDATE: I also left this review on another site trip advisor and the hotel manager replied that they would be getting in touch with to resolve the issue. Guess what... they never did.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Franck

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was really clean, love it!
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Franck, it's delightful to know that you appreciated the tidiness of your room at the Hyatt Regency Louisville! We aim to provide an enjoyable and spotless environment for our guests. Thank you for sharing your experience with us and we hope to welcome you back again in the future.

2/10 - 너무 별로예요

Stacy 님, frankfort

좋아요: 숙박 시설 상태 및 시설
So much noise could not sleep.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Stacy, it's disappointing to hear about the issue that affected your sleep during your stay. We emphasize a peaceful and relaxing experience for our guests, and it's regrettable when this doesn't occur. We appreciate you bringing this to our attention and rest assured, the issue will be considered for further improvements. We hope you would give us another opportunity to offer a better experience.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Michael, thank you for choosing Hyatt Regency Louisville. We're delighted to see your extensive rating and we hope that your stay met your expectations. We eagerly look forward to your next visit.

10/10 - 훌륭해요

Brady

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Brady, thank you for choosing Hyatt Regency Louisville for your recent stay. It's wonderful to see that you had a five-star experience and we can't wait to provide another memorable stay in the future. Safe travels until then.

6/10 - 괜찮아요

Adam

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
A group of college kids stayed at the hotel. They yelled outside their rooms until very late into the night. Called the front desk but it didn't solve the problem. Carpet was stained. Would of liked to see a discount on parking.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Adam, thank you for highlighting the unexpected noise and your concerns about room cleanliness. We deeply regret any disturbance caused to your peaceful stay and apologize that the resolution wasn't immediate. Your feedback on the carpet condition will be shared with our housekeeping team members for attention. As for the parking charge, it's implemented to assure the best security and upkeep. We hope for a chance to deliver a more serene and satisfying experience in the future.

10/10 - 훌륭해요

Teri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel! Very clean! Staff was great and very friendly!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Teri, thank you for your kind words about Hyatt Regency Louisville. We're thrilled to hear that the cleanliness of our premises impressed you and that our team members lived up to the friendly service we strive for. We hope to welcome you back in the near future!

10/10 - 훌륭해요

vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Vanessa, it's great to see you enjoyed your stay! We're pleased that Hyatt Regency Louisville was able to meet your expectations. We look forward to your return for another excellent experience. Thanks for the perfect score!

8/10 - 좋아요

Anita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok but not what I am used to for a Hyatt.
Nice hotel. Would expect a Hyatt Regency to have more amenities. No airport shuttle, no room service, no hot tub, no heated pool. The restaurant is nice and food was good. Employees I encountered were all very pleasant.
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Anita, it's uplifting to hear that you appreciated our restaurant and the delicious food. We're also glad that our highly commendable team made a pleasant impression. In regards to the amenities, we strive to meet a variety of guest preferences and will take your comments into consideration for future enhancements. Thank you for choosing the Hyatt Regency Louisville. We're hopeful for another opportunity to better serve you in the future.

8/10 - 좋아요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Katherine, thank you for your succinct review. Hyatt Regency Louisville is delighted you had an awesome stay with us. We look forward to your next visit.

10/10 - 훌륭해요

Shayne Clayton 님, AURORA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and clean grounds. I like the pedway connection for the convention center. Helped when it was cold and windy.
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Shayne, it's fantastic to hear that you appreciated the cleanliness of Hyatt Regency Louisville and the benefits of our convenient pedway connection to the convention center, especially during colder weather. We're also pleased our team members were welcoming and supportive during your stay. We'd be delighted to host you again for another excellent stay.