스탠다드룸, 킹사이즈침대 1개 | 객실 내 금고, 책상, 노트북 작업 공간, 암막 커튼

데이즈 인 바이 윈덤 베르날리오 여행 후기

2 out of 5
데이즈 인 바이 윈덤 베르날리오
107 N Camino Del Pueblo, Bernalillo, NM

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 343개" "
평점 8 - 좋아요. 1005개 이용 후기 중 345개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 157개" "
평점 4 - 별로예요. 1005개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 79개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Amanda

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

Matthew

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, clean and quiet
2024년 4월에 1박 숙박함
답변 제공: DiBern 님, 2024년 4월 13일
Matthew,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Lorraine

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: DiBern 님, 2024년 4월 8일
Lorraine,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Hazel

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: DiBern 님, 2024년 4월 8일
Hazel,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got in late, but staff was great.
2024년 3월에 1박 숙박함
답변 제공: DiBern 님, 2024년 4월 8일
Angela,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Melissa

2024년 3월에 1박 숙박함

8/10 - 좋아요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were nice and the room was clean
2024년 3월에 1박 숙박함
답변 제공: DiBern 님, 2024년 4월 4일
Dawn,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a convenient and very clean hotel.
2024년 3월에 1박 숙박함
답변 제공: DiBern 님, 2024년 4월 4일
Gerald,I want to start off by saying thank you for staying at our Days Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating.  The compliments of convenience, cleanliness, and your highly recommendation of our hotel will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Lynda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Travis, Irene and Daniel were very helpful and kind. Good breakfast. Quiet and convenient place to stay.
2024년 3월에 3박 숙박함
답변 제공: DiBern 님, 2024년 4월 4일
Lynda,Thank you so much for your review of our Days Inn by Wyndham- Bernalillo. I am pleased to read that you enjoyed your stay with us based on your highly rated survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff members Travis, Irene, and Daniel for their friendly demeanor as customer service is of huge importance with our team. Also I will share your thoughts with our housekeeping team, they love to be recognized for a job well done when it come to cleanliness. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Charles

2024년 3월에 1박 숙박함

4/10 - 별로예요

Wendy

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very rundown.
2024년 3월에 1박 숙박함
답변 제공: DiBern 님, 2024년 4월 3일
Wendy,Thank you for your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5 star service to every guest and it's a little disheartening to read that we didn't accomplish this during your stay. Rest assured the issues you have expressed will be addressed. We value your comments and welcome the opportunity to serve you again. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

2/10 - 너무 별로예요

Rachel

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went to check in and left right away because man followed me to my room.
2024년 2월에 1박 숙박함
답변 제공: DiBern 님, 2024년 3월 5일
Rachel,I want to start off giving my sincerest apology. I never want to read a guest experience where our guest feel so inclined to leave before actually intending to. We pride ourselves on our impeccable customer service, and making sure all of our guest are satisfied will always be our number one goal. Sometimes unfortunately we cannot always control the actions of guest that stay here. We will use this as a source of improvement and hope you come again to see our changes put into effect. Best Regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Kathy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Courteous staff. Clean pool. Good bed. Breakfast adequate.
2024년 2월에 1박 숙박함
답변 제공: DiBern 님, 2024년 3월 18일
Kathy,Thank you so much for your review of our hotel Days Inn by Wyndham- Bernalillo. We appreciate your loyalty as a Wyndham rewards club member. I am pleased to read that enjoyed your stay, and plan to come back. It’s a great compliment to our entire team knowing we can expect your return in the future. Also a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again Warm regards, Larry Morinia Jr. Management Team Days Inn by Wyndham- Bernalillo

6/10 - 괜찮아요

Kriss

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is old, plumbing old, staff never went out of their way to address needs.
2024년 2월에 2박 숙박함
답변 제공: DiBern 님, 2024년 3월 5일
Kriss,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5/5 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Ivette

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 2월에 1박 숙박함
답변 제공: DiBern 님, 2024년 3월 5일
Ivette,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 5/5 rating with our team, who I am certain will be encouraged by your perfect rating. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was as advertised and agreed. These days, that's a pretty big deal. Especially the breakfast. Nice! Again, these days, that's a pretty big deal!
2024년 2월에 1박 숙박함
답변 제공: DiBern 님, 2024년 3월 5일
Brian,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to have Great amenities, Clean and very comfortable. We are also happy that you enjoyed our breakfast. Our expectation is to show each guest the highest level of hospitality, during every stay. We’re glad you had a great time with us and we look forward to serving you again. Kind regards,Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

4/10 - 별로예요

Melina

단체 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was mold in my shower place was outdated breakfast was all microwave stuff ,price was good but wont br staying here again !!
2024년 2월에 3박 숙박함
답변 제공: DiBern 님, 2024년 3월 5일
Melina,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our Front desk and see what changes will be necessary to improve the guest satisfaction. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

8/10 - 좋아요

Lisa

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We would stay again
2024년 2월에 1박 숙박함
답변 제공: DiBern 님, 2024년 3월 4일
Lisa,I want to start off by saying thank you for staying at our Days Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 4/5 star rating, and your highly recommendation of our hotel will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

6/10 - 괜찮아요

Vanessa

단체 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it is being renovated. I didn't like that the toilet clogged with the first use. Then the person working the desk just gave me the plunger instead of sending maintenance. Then the shower was not draining during the shower. Breakfast was really very minimal. Parking was full in the evening and I had to park next to the curb. It was to expensive for the quality. 😕
2024년 2월에 1박 숙박함
답변 제공: DiBern 님, 2024년 3월 4일
Vanessa,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5-star service to every guest and it's disheartening to see what we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: DiBern 님, 2024년 3월 4일
Margaret,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Adeline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean. Easy access off the Main Street.
2024년 1월에 1박 숙박함
답변 제공: DiBern 님, 2024년 2월 7일
Adeline,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

6/10 - 괜찮아요

Latana

아이를 동반한 가족 여행
Everything was okay
2024년 1월에 1박 숙박함
답변 제공: DiBern 님, 2024년 2월 7일
Latana,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5/5 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
I would stay there again.
Very clean, quiet and comfortable. The hotel could use some renovation. Front desk was grumpy in the evening but polite the next morning. Maybe working too much?
2024년 1월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 20일
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our Front desk and see what changes will be necessary to improve the guest satisfaction. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Martha

2024년 1월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 20일
Martha,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 10/10 rating with our team, who I am certain will be encouraged by your perfect rating. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 20일
Debbie,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Herbert

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 20일
Herbert,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Raenell

2023년 12월에 3박 숙박함
답변 제공: DiBern 님, 2024년 3월 5일
Raenell,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo]

8/10 - 좋아요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean and comfortable. The only problem was noise. Had asked for a “quiet room” and was put in a room across from the elevator and ice machine on the side of the hall facing a busy, very noisy street. I did appreciate that there was no carpet!
2024년 1월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 20일
Martha,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your positive 8/10 rating. Thank you so much for recognizing our cleanliness and comfortability. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect for our needs.
2023년 10월에 2박 숙박함
답변 제공: DiBern 님, 2024년 1월 7일
Jon,I want to start off by saying thank you for staying at our Day’s Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. We are grateful for that and your 5/5 star rating.  The compliments of our consistency is huge for us, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Omar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
The room was Very clean. Beds were nice and comfy
2023년 12월에 3박 숙박함
답변 제공: DiBern 님, 2024년 1월 20일
Omar,I want to start off by saying thank you for staying at our Days Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating.  The compliments of beds, cleanliness, and your highly praise of our rooms will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

2/10 - 너무 별로예요

Ivy

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 7일
Ivy,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to see that by the level of score you were very unsatisfied. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn By Wyndham- Bernalillo

4/10 - 별로예요

jaime

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Found trash in the bed before we slept was uncomfortable woke up the next morning showered left right away
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 7일
Jaime,Please accept our sincerest apologies, everything you have expressed is horrific and beneath all things we stand for here at the Days Inn by Wyndham- Bernalillo. Thank you for taking the time to complete our guest satisfaction survey. We pride ourselves on earning a perfect 10/10 rating. When we don't we challenge ourselves to investigate the totality of the stay and make the necessary adjustments to earn a perfect 10. We value your time/feedback and hope to have another opportunity to show our true level of hotel guest experience. Best regards, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While using the shower, unidentified stuff started boiling out of the drain.
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 7일
Michael,Please accept our sincerest apologies, everything you have expressed is horrific and beneath all things we stand for here at the Days Inn by Wyndham- Bernalillo. Thank you for taking the time to complete our guest satisfaction survey. We pride ourselves on earning a perfect 5-star rating. When we don't we challenge ourselves to investigate the totality of the stay and make the necessary adjustments to earn a perfect 5/5. We value your time/feedback and hope to have another opportunity to show our true level of hotel guest experience.Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 7일
Richard,I want to start off by saying thank you for staying at our Days Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating. Come see us again soon. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Teena

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 7일
Teena,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5/5 rating. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

8/10 - 좋아요

Jeremy

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: DiBern 님, 2024년 3월 5일
Jeremy,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Bailey

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: DiBern 님, 2024년 1월 7일
Bailey,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5/5 rating. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

6/10 - 괜찮아요

Cynthia 님, Las Vegas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Cynthia,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for the minimal issues that you may have experienced during your stay that prompted you to rate your stay an 3/5. Although 3/5 rating isn't horrible, it is what we consider to be a passive score, meaning not good nor bad. We absolutely pride ourselves on earning a perfect 5/5 rating and for me anything less than an 4/5 is a fail for our staff. I do apologize for our team not making the most of your stay. When we don't live up to our lofty expectations or the expectations of our guest we try to make sure we are making the necessary adjustments to earn a perfect 10. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Eric

2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Eric,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded based on your positive 4/5 rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Dawn

2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 20일
Dawn,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded based on your perfect 5-star rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

6/10 - 괜찮아요

Jess

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
TV remote came with instructions to manual use the TV not the remote
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Jess,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5/5 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Isaac

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend Stay
My room was very clean and comfortable. Only issue was the wall AC/H, the fan was noisy. But, for the price, couldn't beat it.
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Isaac,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your positive 8/10 rating. Thank you so much for recognizing our houskeeping staff and complementing their cleanliness to ensure guest satisfaction. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Diane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Diane,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded based on your positive 4/5 rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

jaime p

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Jaime P,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded based on your positive 4/5 rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

4/10 - 별로예요

Alia

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The front desk staffperson was very warm and welcoming - however, the front of the door on the room was visibly jacked and tampered with and not replaced, and the back door to the property also has a broken lock and open to the public. Not safe. A hall alarm went off twice at 4 am. Super shady.....comfortable bed, but definitely room for improvement with regard to property safety.
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Alia,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to see that by the level of score you were very unsatisfied. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn By Wyndham- Bernalillo

10/10 - 훌륭해요

Louis

2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Louis,Thank you for your kind comments and for rating our hotel with a perfect 5-star rating. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. The ultimate compliment is having your returned business. We look forward to serving you again.Warm regards,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo

8/10 - 좋아요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, convenient location. Travis, staff member at the front desk was excellent. Friendly, helpful and professional.
2023년 12월에 3박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Gillian,Thank you so much for your review of our Days Inn by Wyndham- Bernalillo. I am pleased to read that you enjoyed your stay with us based on your highly rated survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff member Travis and his friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

6/10 - 괜찮아요

Wendy G

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bed was great. No water pressure though
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Wendy G,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 10/10 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 6/10 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 - 좋아요

Laura

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfy. Breakfast selection was great. Overall great. Travis was helpful checking out.
2023년 12월에 1박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Laura,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: DiBern 님, 2024년 1월 4일
Michael,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo