First of all, the good points. The staff were all wonderful; all really friendly and helpful. The food was also good. The main restaurant/bar area is a really nice place to dine or have a drink. Unfortunately, the room we stayed in was not up to an acceptable standard – particularly when compared to what is being portrayed on the booking websites. We were led to our room, which took us on a corridor past the kitchen and staff toilets, which really felt like the staff accommodation or a nursing home. Even my 12 year old daughter commented that it felt like a hospital. The room itself was tired and no better than youth hostels I have stayed in. The bright light from the courtyard outside lit up the room through the thin curtains, making sleep difficult. My main point of contention is that was is being depicted on the booking websites – a luxurious boutique hotel, is not even close to the reality. I did contact the manager who stated that they are being transparent here and that some of the rooms are scheduled for renovation (in January). I felt that this was disingenuous, as the photographs should accurately the standard of the rooms and I should not have to parse every line of small print (and even then, I would argue that this is not clearly stated).