외관

타운플레이스 스위트 바이 메리어트 가한나 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 321개 이용 후기 중 127개" "
평점 8 - 좋아요. 321개 이용 후기 중 102개" "
평점 6 - 괜찮아요. 321개 이용 후기 중 40개" "
평점 4 - 별로예요. 321개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 321개 이용 후기 중 23개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Christian

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Maybe its just me and i dont know how to read which could be a thing but when i checked in they said that booking through expedia doesnt guarantee the type of room i get so i booked a 2 bedroom but instead was given a studio and they put no effort into making it right but blamed me for not understanding the terms and conditions.
2024년 2월에 3박 숙박함
답변 제공: sc 님, 2024년 3월 4일
We do apologize for falling short of your expectation. We do appreciate the feedback, I will share your feedback with our team.Thanks again,Sharon C

8/10 - 좋아요

Robin

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Thank you for the review!

8/10 - 좋아요

Megan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: sc 님, 2024년 3월 4일
Thank You, Thank You. We appreciate your feedback. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 - 훌륭해요

Arianna

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: sc 님, 2023년 12월 19일
Thanks so much for your feedback. You are the BEST! I am going to share your feedback with our amazing team. Come back soon.ThanksSharon C

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
Not handicap friendly as portrayed. The room wasn’t cleaned for the four days during the stay. The breakfast was boring. Other places might be better.
2023년 11월에 4박 숙박함
답변 제공: sc 님, 2023년 12월 6일
Thanks for choosing the TownePlace. We appreciate your feedback, I see we have fallen short of your expectation and for that we do apologize. I will share your feedback with our team. Thanks again for your feedback.Sharon C

10/10 - 훌륭해요

Katelyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect accommodations for family with young kids.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 17일
Thank you for the review!

10/10 - 훌륭해요

Enrique

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Thank you for the review!

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: sc 님, 2023년 10월 9일
Your the BEST!! Thank you for your feedback, I will share your feedback with our team. Come back soon.Thanks again,Sharon C

10/10 - 훌륭해요

Niles

좋아요: 청결 상태, 직원 및 서비스
The property staff and front desk were great. Very accommodating and friendly. Great option close to the airport.
2023년 10월에 1박 숙박함
답변 제공: sc 님, 2023년 10월 9일
We can't thank you enough. Your the BEST!!! I will share your feedback with our amazing team. Come back soon.Again your the BEST!!Sharon C

4/10 - 별로예요

Patricia

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 9월에 12박 숙박함
답변 제공: sc 님, 2023년 10월 3일
I thank you for choosing the TownePlace Suites. I see we did not meet your expectation, and for that we do apologize. I will share your feedback with our team.Thanks again,Sharon C

8/10 - 좋아요

Brenda

2023년 9월에 1박 숙박함
답변 제공: sc 님, 2023년 10월 29일
Thanks so much for your feedback. I will share your information with our amazing team. Come back soon.We appreciate you choosing TownePlace Suite.Yours Truely,Sharon C

10/10 - 훌륭해요

Marshea 님, Mansfield

좋아요: 숙박 시설 상태 및 시설
Nice, clean, comfy and quiet.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 17일
Thank you for the review!

6/10 - 괜찮아요

SONIA

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 편의 시설/서비스
The internet did not work on any of the TVs, also we had ants in our room
2023년 9월에 6박 숙박함
답변 제공: GM 님, 2023년 9월 17일
Thank you for the review

10/10 - 훌륭해요

J

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff is very efficient. Breakfast was spot on.
2023년 8월에 1박 숙박함
답변 제공: sc 님, 2023년 9월 5일
Thank you, Thank you so much for your feedback. I will share your feedback with our amazing team. We appreciate you sharing your experience here at Towneplace, come back real soon.Thanks again,Sharon C

6/10 - 괜찮아요

Garett

출장 여행
Basic stay
I have stayed here a handful of times. It is an ok place for a quick simple stay, but very basic. It was disappointing that the shuttle service "was unavailable" even though it is advertised and one reason I booked this hotel. I had to incur additional costs for transportation. Also, the food for breakfast has gotten worse each time I stayed - expired items and you have to try a few items as some are inedible (this time the eggs were like chalk and the waffle maker was broken). Credit card machine was also broken at check in so check in took a very long time. Convenient for my visits and I can deal with the lower tier style rooms, so I usually end up coming back and rolling with the ups and downs.
2023년 8월에 1박 숙박함
답변 제공: sc 님, 2023년 8월 30일
Thanks for choosing the Towneplace Suites. we are so sorry for falling short of your expectation. I have review your concern and I will share your feedback will out team. We do apologize for the inconvenience. Thanks again,Sharon C

6/10 - 괜찮아요

Sherry 님, Milford

출장 여행
좋아요: 청결 상태
Very small rooms, dirty pool that didn't have enough water in it. No explanation about where anything was at on the property. My room had half a roll of toilet paper with no backups.
2023년 8월에 2박 숙박함
답변 제공: sc 님, 2023년 8월 30일
I see we have fallen short of your expectation of a CLEAN AND FRESH room, our team we do apologize for the inconvenience. I will share your feedback with our team.Thanks again,Sharon C

10/10 - 훌륭해요

sheng-fu

2023년 7월에 15박 숙박함
답변 제공: sc 님, 2023년 8월 30일
Your the BEST! thanks for choosing the Towneplace Suites. I will share your feedback with our team. Come back real soon.Thanks again,Sharon C

8/10 - 좋아요

Parker

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 5월 23일
Thank you for the review!

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and accommodating. Very clean and comfortable. Will definitely stay again.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 23일
Thank you for the review!

8/10 - 좋아요

Garett

출장 여행
좋아요: 청결 상태, 객실의 편안함
No frills stay
This was my second stay at this location. Staff is friendly. The room this time was actually a little better/cleaner than last time, other than the fridge being very loud. Breakfast could still be improved, with again limited selection and some questionable quality control (milk, eggs, etc). Overall an easy place to stay and no major issues.
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 12일
Thank you so much for the feedback!

10/10 - 훌륭해요

Thomas

출장 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Professional staff, Military friendly, good breakfast, clean.
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 12일
thank you for the review!

10/10 - 훌륭해요

Lon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very clean and people who work there are very friendly.
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 21일
Thank you for the review!

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, and loved having the chance to cook while there
2023년 3월에 6박 숙박함
답변 제공: General Manager 님, 2023년 3월 14일
Thank you for the review!

6/10 - 괜찮아요

Nicole

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The outside grounds and building are dirty. The rooms are okay but dated. I had some trepidation and second guessed entering after pulling up to the hotel.
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 8일
Thank you for the review and feedback

4/10 - 별로예요

Stacey

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Bring a Mattress Topper!
These were the literal worst beds I've ever slept in (and we travel a lot for dance competitions and races through the year). I feel bad rating it that way, because the staff was friendly, it was very clean, and it was nice. Just those mattresses were awful!
2023년 2월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 1일
We certainly apologize!

10/10 - 훌륭해요

Dianne 님, Zanesville

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and worth every penny!
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 1일
Thank you for the response!

8/10 - 좋아요

Garett

출장 여행
좋아요: 청결 상태, 객실의 편안함
Convenient
Convenient hotel with sufficient amenities. Rooms were in good condition, check in was very fast, and this hotel was only needed for a quick overnight stay, so minimal usage on my part. Breakfast could be improved, but otherwise no issues with stay.
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 1일
Thank you for the review!

6/10 - 괜찮아요

Reverend Dr. Debra Murray

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Staff was friendly
2022년 10월에 3박 숙박함
답변 제공: General Manager 님, 2022년 11월 17일
Thank you for the review!

6/10 - 괜찮아요

James

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
2 BR room was convenient for my family. However the property was just OK from a cleanliness perspective. The pool was also closed and I was not provided that information prior to my arrival. If I had known the pool was not open, I would have selected a different hotel for my stay
2022년 8월에 1박 숙박함
답변 제공: General Manager 님, 2022년 8월 22일
Very sorry about the pool. We had some unforeseen maintenance pop up.The pool is open should you return!

10/10 - 훌륭해요

Vicki

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great option for Family travel
Extremely clean rooms, comfortable beds. 2 BR suite with kitchenette/LR was more affordable and roomier than two typical hotel rooms for our family (parents and adult children). Appreciated the friendly front desk staff and hot breakfast buffet. Not a single complaint. Would stay here again.
2022년 8월에 1박 숙박함
답변 제공: General Manager 님, 2022년 8월 8일
Thank you for the review, and the kind words. I am glad you enjoyed.

6/10 - 괜찮아요

Heather

별로예요: 청결 상태
Nice staff, but not clean and odd smells in rooms
I have stayed at the Towne Suites at Easton so I thought this one would be as nice, but i was dissatisfied. Although the person who checked me in was nice aand gasve me another room since the first one had a noice coming out of the air conditioning that was so loud i didn't last 5 minutes in there, unfortunately the 2nd room was worse. First there was a foul smell like rotten milk. I didn't have it in me to go down and tell her thos room was dirty and smelled. There was a towell on the floor, hopefully it judt had fallen and it was just dusty and dirty. I had my own cleaning stuff so i cleaned enough to sleep there and found the source of the rotten smell in the sink, but this has to be the worst place if not close that i have stayed due to the cleanliness alone. I won't be going back there and sadly it was a waste of money to end up having to clean up my own hotel room.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Betty

2022년 7월에 2박 숙박함
답변 제공: General Manager 님, 2022년 8월 1일
Thank you for the great rating!

10/10 - 훌륭해요

jamica

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checkin was timely and courteous. The room was way more than I expected it was a great.size, and very clean.
2022년 7월에 3박 숙박함
답변 제공: General Manager 님, 2022년 7월 14일
Thank you for the review!

2/10 - 너무 별로예요

debra 님, Lorain

2022년 7월에 2박 숙박함

8/10 - 좋아요

Tanika

좋아요: 청결 상태, 객실의 편안함
2022년 4월에 2박 숙박함
답변 제공: General Manager 님, 2022년 5월 4일
Thank you for the review!

8/10 - 좋아요

Calvin

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: General Manager 님, 2022년 4월 30일
Thank you for the review.

10/10 - 훌륭해요

Bradley

가족 여행
좋아요: 청결 상태, 객실의 편안함
Nice rooms, great location and very friendly staff.
2022년 4월에 1박 숙박함
답변 제공: General Manager 님, 2022년 4월 25일
Thank you for the great survey!

10/10 - 훌륭해요

Theodore

가족 여행
좋아요: 청결 상태, 객실의 편안함
A wonderful experience
The room was excellent and the front desk and staff was wonderful. The breakfast is a must eat!
2022년 3월에 2박 숙박함
답변 제공: General Manager 님, 2022년 3월 22일
Thank you for the review! We hope to see you again.

4/10 - 별로예요

Victor Vincent

별로예요: 편의 시설/서비스
Room was clean, toilet would keep breaking down (tank wouldn’t fill), fridge was very noisy
2022년 3월에 2박 숙박함
답변 제공: General Manager 님, 2022년 3월 13일
Thank you for the review and feedback. We apologize for the inconveniences.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태
Please fix heater
GreaT friendly staff. The heater in one of the bedrooms did not work properly! Room 118. Otherwise, a very nice stay. Large table, sofa area, and kitchen was great for a family of four.
2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 15일
Thank you for the review!

4/10 - 별로예요

Kevin

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Children of staff at check in
2021년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 1월 25일
Thank you for the review.

2/10 - 너무 별로예요

Myka

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was charged incorrectly they didn’t have anyone working Christmas Eve so I had no towels for my kids and there was gnats in the halls
2021년 12월에 2박 숙박함
답변 제공: General Manager 님, 2021년 12월 28일
We would love to help with your billing. Please allow us to understand you problem so we might be able to resolve it.

10/10 - 훌륭해요

Chester

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the 2 bedroom suite and kitchen. Shower great. Personell
2021년 12월에 2박 숙박함
답변 제공: General Manager 님, 2021년 12월 23일
Thank you for the feedback!

8/10 - 좋아요

Rolland

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place for the money
2021년 12월에 1박 숙박함
답변 제공: General Manager 님, 2021년 12월 20일
Thank you for the review, we appreciate your business!

4/10 - 별로예요

Donald

가족 여행
별로예요: 청결 상태
Scheduled for a soccer tournament. I stay primarily at Marriott properties. This was one of the more disappointing. Fridge didnt work but they did replace. Hot Breakfast consisted of lukewarm fried potatoes and what i believe to have been turkey sausage patties. Bed was clean bathroom was clean but kitchen had what appeared to have been some spilled then redried frootloops on the floor under the counter that should have easily been picked up in a general vacuuming. 2 towels and 2 washclothes for 2 people. Oh and the phone didnt work so for any requests i had to make requests at front desk. With so many options in the area would i stay here again....not likely
2021년 10월에 2박 숙박함

2/10 - 너무 별로예요

Kimberly

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room looked like a disaster
2021년 9월에 1박 숙박함
답변 제공: TownePlace GM 님, 2021년 9월 17일
Thank you for the review, If you have time to reach out and potentially communicate the specifics, I would love to hear about it!

4/10 - 별로예요

Christine M

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was friendly, but...we were given a smoking room instead of non-smoking, we were not given sheets/blankets for one of our beds (had to get ourselves), we were not given ANY towels for 6 people(had to get ourselves), and worst of all we found a bed bug in our bed! The staff quickly found us another room, but by the time we got to sleep it was after 1 a.m.!
2021년 9월에 1박 숙박함
답변 제공: TownePlace GM 님, 2021년 9월 9일
Thank you for the feedback. I did have the room inspected and found no issues with bedbugs.

10/10 - 훌륭해요

thomas

2021년 8월에 2박 숙박함
답변 제공: TownePlace GM 님, 2021년 9월 17일
Thank you for the review!

8/10 - 좋아요

Joseph

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only complaint is that the office is a little difficult to find. I drove around the building an extra time trying to figure out where it was. Other than that it was a fine stay and I would stay there again if in the area and in need of lodging.
2021년 8월에 1박 숙박함
답변 제공: TownePlace GM 님, 2021년 9월 9일
Thank you for the survery! Sorry about the office location confusion! We will be happy to have you back any time.

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함