숙박 시설의 전망

앳 마리나 쇼어스 여행 후기

5 out of 5
앳 마리나 쇼어스
159 Shingley Drive, Cannonvale, QLD

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 743개 이용 후기 중 375개" "
평점 8 - 좋아요. 743개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 743개 이용 후기 중 80개" "
평점 4 - 별로예요. 743개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 743개 이용 후기 중 19개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

da yeonda yeon

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스

4/10 - 별로예요

Stephanie

연인과의 여행
The view was beautiful. I saw one employee who was very helpful. WiFi didn’t work the entire time and there were a lot of bugs in the main bedroom and bathroom. There’s not much around the area. We walked 20 minutes to get to breakfast.
2024년 2월에 2박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 2월 16일
Hi Stephanie,Thanks for your feedback, this is very important to us.We are happy to hear that you loved the beautiful views & our helpful staff.We are located a short walk from the main street of Airlie.

6/10 - 괜찮아요

steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 11박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 1월 12일
Thanks for leaving your feedback

6/10 - 괜찮아요

Alexandra

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I think the property needs a renovation and better cleaning staff!
2023년 12월에 1박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 1월 12일
Thanks for leaving your feedback.We're in the process of getting a whole need cleaning team trained up so hopefully if you get the chance to visit again you will notice the difference.Happy Holidays

6/10 - 괜찮아요

Inês

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
while the accommodations themselves were spacious, well-decorated, and impeccably clean, the overall experience was marred by a distinct lack of attention to detail and care by the management. It appears that the property is self-run, and the lack of genuine concern is palpable. Despite reaching out to reception to report damages, my concerns were entirely ignored. Living with a broken stove, a malfunctioning BBQ, and an out-of-order water/ice dispenser became the unfortunate norm, as no one seemed available to address these issues promptly. For an accommodation costing $400 USD per night, I expected a level of service and customer care that was sorely lacking. The disconnect between the quality of the physical space and the management's indifference left me with a less-than-satisfactory experience. I hope that the management can take steps to improve their responsiveness and attention to guest concerns in the future.
2023년 12월에 2박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 1월 12일
Hi Ines,Thanks for your feedback.We will defiantly follow up your concerns.

8/10 - 좋아요

Ryan

2023년 12월에 1박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 1월 12일
Thanks for leaving your review.

10/10 - 훌륭해요

Nello

2023년 12월에 5박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 1월 12일
Thanks for your review, so happy you enjoyed your stay.Hope to see you again in the new year.

8/10 - 좋아요

Jay

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nice Property & Quite Stay
2023년 12월에 4박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 1월 12일
Thanks for your feedback.Hope to see you again in the new year.

10/10 - 훌륭해요

Caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot, easy walking distance to restaurants and activities.
2023년 12월에 3박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 1월 12일
Hi Caroline,Thanks for taking the time to leave us your feedback.Hope to see you again in the new year.

8/10 - 좋아요

Jordan

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great for a somewhat secluded, quiet stay that is still near the downtown area, which is about a 15-20 minute walk along the water. There also are a couple cafes and restaurants along the water that are 5-10 minute walks alway. Sunsets are beautiful from the ocean view suites, or the outdoor sitting area for those without an ocean view. There is also a boardwalk (that unfortunately was closed for construction during our stay) but looks nice. You can tell the suite is a bit dated and the cleanliness could be better. I wouldn’t consider this a 5 star resort, more so 3.5-4 but I still enjoyed the stay. The front desk ladies were very friendly and accommodating.
답변 제공: Kellie | Guest Service Manager 님, 2024년 2월 16일
Hi Jordan,Thanks for taking the time to leave us a review.We are so happy to hear you enjoyed your stay.Your feedback is appreciated.Hope to see you again on your next stay in the Whitsundays.

6/10 - 괜찮아요

Jennifer

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The property was in nice quiet area, 20min walk into airlie along the boardwalk. Staff at reception helpful Unfortunately the condition of the units fixtures were ripped, dirty, smokers covered up the alarm, i was disappointed.
2023년 10월에 9박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2024년 1월 12일
Hi Jennifer,Thanks for leaving your feedback.We are happy you enjoyed the location and the helpful reception staff.We have forwarded your concerns about the furniture onto the owners in hopes they will replace the furniture.Hope to see you again in the New Year.

10/10 - 훌륭해요

Vicki

가족 여행
Awesome unit, clean, modern, great landscaping , well maintained, staff friendly ,
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Peter

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very basic amenities and strong smell off disinfectant that’s didn’t fade.
2023년 9월에 7박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup.com 님, 2023년 11월 7일
Thank you Peter for your feedback. I'm sorry we didn't meet your expectations. I will follow up with the team as to what cleaning products they are using. Kind regards.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Towels supplied in the room for using the hotel pool would have been much appreciated A plug for the kitchen sink as well
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Kelly

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property was so disappointing and we left after 1 night of our week long booking. The unit we stayed in was very poorly maintained. The furniture was damaged, curtains missing and the bathrooms covered in mould. There was also very noisy construction work happening outside our apartment, which we were not informed of prior to our arrival.
2023년 10월에 6박 숙박함
답변 제공: Kellie | Guest Service Manager 님, 2023년 11월 1일
Hi Kelly,Thanks for your feedback, which is very important to us to keep up our high standards.We have been in contact with the apartment owners to update their furniture as it is a little dated yet no damages that we could find.All bedrooms have curtains, the lounge areas don't all have curtains as the previously from the balcony means they don't need them but will bring it up with the owners also.We are very sorry about the board walk construction but out of our control as it is council property as should have been finished before your stay.We did refund you for your nights not stayed at our property and hope you give us another chance to impress in the future.ThanksKellie Guest Services. atHotelGroup

6/10 - 괜찮아요

Isabel

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 6박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup.com 님, 2023년 10월 24일
Thank you for your stay, Isabel. We do hope we can welcome you back. Kind regards.

6/10 - 괜찮아요

ho

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and waterfront.
2023년 10월에 7박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup.com 님, 2023년 10월 24일
Thank you for mentioning our good waterfront location. We are very lucky, especially at sunset. Kindest regards.

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for a great price. Only downfall was some work was being done outside our room waking us up at 7am. Other than that its fantastic
2023년 10월에 2박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup.com 님, 2023년 10월 24일
Thank you, Christopher for the 5 out of 5 review. We are sorry the council work that is upgrading the board walk disturbed your stay. So far it is on schedule due to the fabulous weather we have been having. Please contact the property directly should you wish to return to the Whitsundays. We can do some turtle watching in the bay once the public boardwalk is complete. Kind regards.

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Property was not 5 stars as advertised. Excellent view, property well kept, pool nice and apartment a good size. However it’s very tired with furnishings needing a well overdue update and lots of marks on walls etc
2023년 9월에 4박 숙박함
답변 제공: Sarah : Guest Experience 님, 2023년 9월 6일
Thank you Sarah for your feedback. I will pass onto the team.

8/10 - 좋아요

Lesley

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely water view apartment. Easy walking on boardwalk. Taxi service was excellent. Pubs and restaurants were great.
2023년 8월에 4박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup 님, 2023년 8월 25일
So happy you enjoyed your stay with us in Airlie Beach.

4/10 - 별로예요

Tina

가족 여행
별로예요: 청결 상태
Apartment room was nothing like in the photos and very unclean from floors to the bathroom with stains etc everywhere
2023년 8월에 1박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup 님, 2023년 8월 19일
I'm sorry to read we did not meet your expectations. All feedback is appreciated. Thank you for your stay.

6/10 - 괜찮아요

Narelle

연인과의 여행, 가족 여행
We went to check in for a 5 nights stay at 2.15pm. And walked into a room that had not been cleaned from the previous guests. Thebathroom bin had also not been emptied.
2023년 7월에 5박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup 님, 2023년 8월 19일
Narelle this is very unlike the Marina Shores team. I'm sorry this was what you experienced. We do hope though you enjoyed your time in the Whitsundays.

10/10 - 훌륭해요

Guillaume

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cosy and very comfy appartement
We really enjoy the appartement and comfort! Only down side we had 0 internet but overall we loved it!
2023년 7월에 1박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup 님, 2023년 8월 19일
Apologises about the WIFI. It's not been a quick fix to have the whole system replaced. But we are upgrading so we can provide a better service. So happy you found the apartment comfort and cosy. Not to mention the views....

8/10 - 좋아요

Meagan

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
We enjoyed our stay overall but there were a few things. We had a full dishwasher of dirty dishes to wash when we got there and dish washing items were very basic. We ended up buying our own cloths, detergent and brush. Room size was great, couch was a bit yuck probably due to the humid climate. The distance to town is walkable on a great path, but it is a bit of a distance, but the location allowed us to have a decent walk whichever way you went. We would probably stay again if we came back to Airlie Beach
2023년 6월에 7박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup 님, 2023년 8월 19일
Thank you for your feedback, Meagan. All is taken onboard seriously. So happy to read you made use of the newly refurbished boardwalk. Its stunning both at sunrise and sunset.

6/10 - 괜찮아요

Alana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: Sarah | Guest Experience at the atHotelgroup 님, 2023년 8월 19일
Thank you for your stay Alana.

10/10 - 훌륭해요

Grestt

Very nice place to stay, clean place and price was okay
2023년 6월에 1박 숙박함
답변 제공: Jeff Aquilina - Managing Director 님, 2023년 6월 30일
Dear Grestt,Thank you for your 5 out of 5 review, the team and I are so pleased you enjoyed your stay. Nice to read you found the apartment clean and a nice place to stay, lovely to read you found it great value for money. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

8/10 - 좋아요

Homayoun 님, Norman Gardens

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Jeff Aquilina - Managing Director 님, 2023년 6월 29일
Dear Homayoun,Thank you for your review, we are so please you enjoyed your stay. Hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We stayed there in 2017 and it was great . The apartment we just stayed in (318) is getting a bit run down, the skirting boards are delaminating, the floor tiles are drummy, the toilet roll holders are loose, there was no coffee table , no TV in the main bedroom , there was no barbecue but there was a sign saying you must clean the barbecue , the coffee milk frother had burnt on milk which would not scrub off (but it did at least have an Nespresso machine) and it was generally not up to a standard you would reasonably expect in this price range. In a word disappointing.
2023년 6월에 4박 숙박함
답변 제공: Jeff Aquilina - Managing Director 님, 2023년 6월 29일
Dear Paul,Thank you for your review, I am sorry you did not enjoy every aspect of your stay. I have passed your feedback to our management team to review. If you had a moment to contact the hotel, we would like to clarify your room number as room 318 does not exist. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 - 훌륭해요

Kylie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of my favourite places to stay in Airlie Beach, been back there 3 times so far.
2023년 6월에 1박 숙박함
답변 제공: Jeff Aquilina - Managing Director 님, 2023년 6월 13일
Dear Kylie,Thank you for your sensational 5 out of 5 review, the team and I are thrilled you enjoy your stay. So pleased you visited us over and over, we look forward to your next visit.Kind regards Jeff Aquilina - Managing Director

10/10 - 훌륭해요

Stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Marina shores apartment was well presented and comfortable. When checking in and out Jeff was absolutely lovely
2023년 6월에 1박 숙박함
답변 제공: Jeff Aquilina - Managing Director 님, 2023년 6월 13일
Dear Stephanie,Thank you for your stunning review, the team and I are so pleased you enjoyed your stay. So nice to read the apartment was well presented and comfortable. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Marina Shores 님, 2023년 5월 24일
Thank you for your review, this is appreciated from the team at Marina Shores Apartments

6/10 - 괜찮아요

Michelle

Unit is tired. Only 3 outdooor chairs for 4 guests. No bedside lamps in second bedroom. Dusty behind front door.
2023년 5월에 3박 숙박함
답변 제공: Jeff Aquilina - Managing Director 님, 2023년 5월 29일
Dear Michelle,Thank you for your review, I am sorry we did not meet your expectations, I have passed on your feedback to our management team. Hope you can visit us again in the future.Kind regards Jeff AquilinaManaging Director

2/10 - 너무 별로예요

Gary

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When checking in they asked for a security bond- I had paid in full but was surprised by this . I did do it and mentioned it was not right to ask this given there is no mini bar. The state of the room is old and damaged. Parts not clean. they should have paid me to stay there. Location good- but tired cleaners and just no attention to details. EG the BBQ top- curtains - microwave- and lots more. Just yuck.
2023년 5월에 1박 숙박함
답변 제공: Jeff Aquilina - Managing Director 님, 2023년 5월 29일
Hi Gary,Thank you for your review and feedback. A pre auth is common practice at hotels, we also included information in the email confirmation sent by the team. I am sorry you did not enjoy every aspect of your stay, we will certainly use your feedback to improve. Pleased to read you enjoyed our seaside location.Kind regards Jeff AquilinaManaging Director

10/10 - 훌륭해요

Glen

2023년 4월에 2박 숙박함
답변 제공: Marina Shores 님, 2023년 5월 24일
Thank you Glen for your review, this is appreciated from the team at Marina Shores Apartments

10/10 - 훌륭해요

Alana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay after a sailing trip. Great location to Marina
2023년 4월에 1박 숙박함
답변 제공: Gorgia 님, 2023년 5월 6일
Thank you for your response, this is much appreciated!

4/10 - 별로예요

Laura

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I stayed in a 2 bedroom penthouse. All the glasses in the cupboard had wine stains on them from previous guests. Curtains were dusty as anything. Balcony covered in dust and clearly not washed between bookings. The room layout was weird as anything. Only redeeming feature was the view. This is an incredibly outdated complex. Book elsewhere if you’re expecting a 4-5 star stay.
2023년 4월에 2박 숙박함
답변 제공: Marina Shores 님, 2023년 5월 8일
Thank you for your review, this is much appreciated. Your review will be taken into account and reviewed within the team on where we can improve.

8/10 - 좋아요

Anita

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, our four bedroom apartment was spacious, clean and exceptionally well appointed. The grounds are beautifully manicured and with a large pool area. The location is perfect right on the board walk and close to the Coral Sea Marina. We had a wonderful stay.
2023년 4월에 2박 숙박함
답변 제공: Gorgia 님, 2023년 5월 6일
Thank you for your response, this is much appreciated! I am glad you enjoyed your stay with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Schönes Zimmer, renovationsbedürftige Badezimmer
Das Apartment war an sich wirklich schön. Einzig die Badezimmer müssten wirklich renoviert werden. Vielerorts Kalk und unschöne Fugen. Hier gibt es handlungsbedarf. Mit dem Staubwischer müsste man mal wieder gründlich durch in den anderen Räumen (Küche/Wohn-/Schlafzimmer), aber es war sicher nicht dreckig (wie teils in anderen Bewertungen erwähnt). Der Herr an der Rezeption beim Check-In war sehr freundlich und hilfsbereit! Parking ist gedeckt und direkt bei den Apartments. Es empfiehlt sich ein Auto zu haben, damit man innert 3 Minuten Fahrt ins Zentrum gelangt.
2023년 4월에 2박 숙박함
답변 제공: Marina Shores 님, 2023년 5월 8일
Thank you for your review, this is much appreciated. Your review will be taken into account and reviewed within the team on where we can improve.

6/10 - 괜찮아요

Melanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property had a large deck on the front which offered a small view of the Marina. Unfortunately, that was about it for quality. The furniture was old and didn't match. The bathrooms were very small and the whole unit was like a rabbit warren. The smoker downstairs meant that sitting on the deck wasn't pleasant. Certainly not worth the $600 per night!!
2023년 4월에 1박 숙박함
답변 제공: Marina Shores 님, 2023년 5월 8일
Thank you for your review, this is much appreciated. Your review will be taken into account and reviewed within the team on where we can improve.Kind Regards, Marina Shores

8/10 - 좋아요

S m

2023년 4월에 1박 숙박함
답변 제공: Gorgia 님, 2023년 5월 6일
Thank you for your response.

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice, some maintenance issue required though.
2023년 4월에 3박 숙박함
답변 제공: Gorgia 님, 2023년 5월 6일
Thank you for your response, this is much appreciated.

8/10 - 좋아요

Wendy

2023년 3월에 1박 숙박함
답변 제공: Gorgia 님, 2023년 5월 6일
Thank you for your response, this is much appreciated.

8/10 - 좋아요

Casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함
답변 제공: Gorgia 님, 2023년 5월 6일
Thank you for your response, this is much appreciated.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good but bathroom starting to show its age
2023년 3월에 5박 숙박함
답변 제공: Gorgia 님, 2023년 5월 6일
Thank you for your response, this is much appreciated.

10/10 - 훌륭해요

Stephen 님, Coto De Caza

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 4박 숙박함
답변 제공: Gorgia 님, 2023년 5월 8일
Thank you for your review.

10/10 - 훌륭해요

Jenni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
He manager was very friendly and helpful. We were upgraded to another apartment when we asked if it was possible. We had the most stunning view from our apartment.
2023년 2월에 3박 숙박함
답변 제공: Garry 님, 2023년 2월 18일
Hi JenniThanks for your kind words. Glad you enjoyed your stay with us. Hope to see you in the future.Regards Garry Guest Services Manager

10/10 - 훌륭해요

Marina

2023년 1월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 3월 31일
Thank you.

8/10 - 좋아요

Ann-Jay

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 2박 숙박함
답변 제공: Marina Shores 님, 2023년 5월 8일
Thank you for your review.

4/10 - 별로예요

Scott

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Close to airlie. Expensive considering no view from the apartment
2023년 1월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 2월 5일
Thank you Scott. We are sorry you didn't like the oral Sea Marina side of the building. Be sure to mention this next time you return and we can allocate differently.

10/10 - 훌륭해요

Wen-ni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Receptionist is very kind and friendly. The room is massive, clean and comfortable. We had really good rest.
답변 제공: Guest Services 님, 2023년 1월 18일
Thank you.