BBQ/피크닉 공간

소네스타 ES 스위트 프레즈노 여행 후기

3 out of 5
소네스타 ES 스위트 프레즈노
5322 N Diana St, Fresno, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 616개" "
평점 8 - 좋아요. 1002개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 64개" "
평점 4 - 별로예요. 1002개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 42개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jongbae

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for sharing, Jongbae!At Sonesta ES Suites Fresno, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Dongjin

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 10일
Thank you for sharing, Dongjin!At Sonesta ES Suites Fresno, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Hee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
콘도식 호텔입니다 주방 그릇 갖춰 있어서 간단한 요리 가능 가족이랑 장기투숙하기 좋아요
2022년 1월에 2박 숙박함

10/10 - 훌륭해요

Hee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아파트식 호텔
방2개 화장실2개 주방시설 이 갖추고 있어서 가족이 머물기 좋아요 여긴 아파트식 호텔 친절하고 좋았어요
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Hyejin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

steven

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

Sang

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 3박 숙박함

8/10 - 좋아요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 만족
주방을 이용할 수 있는 점이 가족 여행에 괜찮았음. 식탁용 의자가 2개 밖에 없는 것은 불편했었음. 가격 대비 만족스런 호텔이었음.
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

matilda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast, espacioso chorizo, was delicious. The laundry was good too
2024년 4월에 4박 숙박함

8/10 - 좋아요

Terrance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Terrance, it's terrific to hear you appreciated your breakfast at Sonesta ES Suites Fresno. It's our goal to provide a pleasant dining experience for our guests, and we're glad we delivered. We look forward to your next visit!

10/10 - 훌륭해요

Biviana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a great experience, was able to find things to do around town
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Biviana, it's a pleasure to hear that you had a fantastic experience at Sonesta ES Suites Fresno. We're elated to know that our location provided you with numerous nearby activities to enjoy. Thank you for sharing this positive review, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Stephanie, thank you so much for your top-tier rating of Sonesta ES Suites Fresno on Expedia. We're delighted you had a fantastic stay and we look forward to hosting you again in the future, ensuring top-notch service each time.

10/10 - 훌륭해요

Joanette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an all around pleasant stay and nice breakfast.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Joanette, thank you for taking the time to share your thoughts. We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Fresno and found our breakfast to your liking. We aim to provide a pleasing experience for all our guests and your feedback is heartening. We look forward to making your future stays just as enjoyable.

10/10 - 훌륭해요

Alma

단체 여행, 연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel in Fresno
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Alma, it's fantastic to hear that you consider Sonesta ES Suites Fresno as the best hotel in the city! We're delighted to learn that your stay with us left a positive impression on you. Your wonderful feedback is greatly appreciated. We can't wait to welcome you back for another superior experience.

10/10 - 훌륭해요

Camila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a pleasant stay!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Camila, it's fantastic to hear you had a pleasant stay at Sonesta ES Suites Fresno. Thank you for taking the time to leave a review and we hope to welcome you back in the future. Safe travels.

10/10 - 훌륭해요

Nieves

Easy access to dinning around the area and hwys.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Nieves, thank you for sharing your wonderful experience at Sonesta ES Suites Fresno. It's great to know that the convenient location with easy access to dining options and highways enhanced your stay. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jonghee

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fully equipped kitchen is very helpful.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Jonghee, it's fantastic to hear that you found the well-appointed kitchen at Sonesta ES Suites Fresno to be beneficial. We always strive to provide the comforts of home during your stay. Thank you for choosing us and sharing your pleasant experience.

10/10 - 훌륭해요

Johan

가족 여행
좋아요: 숙박 시설 상태 및 시설
Very clean and staff is friendly. The only thing I didn’t like was the pillows. I would stay again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Johan, thank you for sharing your experience at Sonesta ES Suites Fresno. We're thrilled you appreciated our cleanliness and the warmth displayed by our team members. We take note of your feedback about the pillows to ensure a more comfortable stay next time. It's great to hear you would choose us again, and we eagerly anticipate your return visit.

10/10 - 훌륭해요

Jose 님, Bakersfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best stays i have stayed. Will defenetly be back and highly recomend
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Jose, thank you for choosing Sonesta ES Suites Fresno and for sharing your positive experience. It's uplifting to know you enjoyed your stay and your recommendation means a lot to us. We eagerly anticipate your return for another exceptional experience.

8/10 - 좋아요

Alexandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and quiet. Lovely staff.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Alexandra, it's heartening to know that you found Sonesta ES Suites Fresno to be comfortable and tranquil. We're very pleased you enjoyed interacting with our dedicated team members. Your kind comments are deeply appreciated, and we look forward to hosting you again in the future.

10/10 - 훌륭해요

SANHTI

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Sanhti, it's rewarding to read that you appreciated the tranquil atmosphere at Sonesta ES Suites Fresno. We hope to serve you again soon for another peaceful stay.

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice quiet location and spacious room with mini kitchen reasonably priced. 5 STAR
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Francisco, it's delightful to know that you appreciated the tranquil surroundings and spacious accommodations at Sonesta ES Suites Fresno equipped with a mini kitchen. We're thrilled that we could offer great value for your stay. We sincerely hope to have the pleasure of welcoming you back soon.

4/10 - 별로예요

Cher

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was charged a $250 “incidental” fee for my stay. When I inquired at the front desk they explained “this is company policy.” But I asked what is this for? She explained incidentals is a damage deposit!! This information is not shared on Expedia or Sonesta’s website!!! I was appalled. I usually stay at a Hilton and will do so in the future. This location is a high crime area. The property was noisy. Keycards would not work. Breakfast offerings were awful. I would not have stayed here if others would shared this information.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Cher, thank you for taking the time to share your experience. We understand your concerns about unexpected charges and the quality of your stay. Our policies typically attempt to be transparent regarding any such fees. Regarding your remarks about the location and noise level, your comfort and safety are our primary concerns and we're constantly striving to improve. We regret to hear your dissatisfaction with the breakfast selection and room keycards. Please rest assured that your feedback will be reviewed seriously with the team and we're committed to improving our services. We hope to have an opportunity to better your experience in the future.

8/10 - 좋아요

Renee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I kept having problems with my card key for room 328.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Renee, it's regrettable to hear you experienced some inconveniences with your room key. We assure you measures are continually being taken to ensure our key card system is reliable and efficient for all guests. Your feedback is valuable and will definitely be taken into consideration as we aim to improve. We truly appreciate your patience and understanding during this matter at Sonesta ES Suites Fresno.

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice sized pool and spa. Breakfast was a good variety.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Joel, thank you for sharing your experience at Sonesta ES Suites Fresno. We're pleased to know you enjoyed our expansive pool area and loved the breakfast variety. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Out of the way. Staff is very accommodating.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Renee, it's delightful to hear how much you appreciated the accommodating nature of our team members here at Sonesta ES Suites Fresno. We believe our location is an oasis from everyday hustle and bustle. We hope to welcome you back again soon.

8/10 - 좋아요

david

Clean and safe enough. No problems.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
David, we're pleased to hear you found the Sonesta ES Suites Fresno to be clean and safe. Our objective is to deliver a seamless stay, and we're glad we were able to meet your expectations. We value your positive review and hope to welcome you back in the future. Safe travels!

10/10 - 훌륭해요

Oliva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Espectacular
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Oliva, gracias por compartir tu experiencia en Sonesta ES Suites Fresno. Estamos encantados de que su visita haya sido espectacular. Estamos ansiosos por darle la bienvenida nuevamente en el futuro.

10/10 - 훌륭해요

Donna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk clerks were very polite and provided excellent customer service.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Donna, thank you for sharing your exceptional experience at Sonesta ES Suites Fresno. We're thrilled to hear our front desk colleagues provided superb customer service and made your stay memorable. We look forward to having you with us again soon.

8/10 - 좋아요

DAVID 님, citrus heights

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Thank you for the 4-star rating, David!It's great your time at Sonesta ES Suites Fresno was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 - 좋아요

ANDREA 님, Rocklin

출장 여행, 가족 여행
좋아요: 청결 상태
Was told upon check in that “internet is broken, they are working on it” One bedroom suite: -basic TV was not working -Not enough blankets pillows for pull out sofa -staff “misplaced” a bag that had been left in room- we had rushed back asap at checkout to retrieve it but it was not where I left it in the kitchen, front desk made no real attempt to help find it, maid sent me to front desk, received a phone call after 7pm that it had been “found”, we had already driven the 4.5 hours home requested the item be mailed to us.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Andrea, thank you for sharing your experience at the Sonesta ES Suites Fresno. We're sorry to hear you've encountered a few issues during your stay. It is unfortunate that you had difficulties with the digital amenities in your suite and the missed opportunities to provide a comfortable sofa setup. Moreover, we regret the confusion regarding your bag left behind. We take guest property very seriously and are glad we were able to locate it. Our team members have taken note of your points and will work on improving the mentioned areas. We look forward to welcoming you back for an improved experience.

10/10 - 훌륭해요

Benjamin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really good for the price. I got a whole suite for the same price as a single room at other hotels, and the quality was just fine. Breakfast leaves a little to be desired, but the place is clean and comfy.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Benjamin, thank you for choosing the Sonesta ES Suites Fresno. We're glad to hear that you found value in our room options and were pleased with the cleanliness and comfort. Regarding your feedback on breakfast, we're always looking to enhance our offerings and will certainly bear your comments in mind. We're looking forward to welcoming you back in the near future.

10/10 - 훌륭해요

Jassmine

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thank you for the fantastic rating, Jassmine!It's outstanding you had such a wonderful experience at Sonesta ES Suites Fresno. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 - 좋아요

Juanita 님, Stockton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check-in. Clean. Quiet area. Plenty of parking and free. Fully stocked kitchenette. Comfortable bed. Breakfast includes many options. I am extremely picky about where I stay and I had no complaints. Would stay here again.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Juanita, thank you for your positive feedback on the Sonesta ES Suites Fresno. We're encouraged to learn that your check-in process was smooth, you found our locations peaceful, and appreciated our ample parking offering. We take pride in offering a comfortable stay and a variety of breakfast choices for our guests. Your satisfaction with our kitchenette facilities and bedding is greatly welcomed. We're delighted you'd consider revisiting and can't wait to provide another enjoyable experience.

8/10 - 좋아요

Cheryl

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Cheryl, it's great to hear you had a favorable experience at the Sonesta ES Suites Fresno. We appreciate you taking the time to rate us on Expedia. We hope to serve you again soon - ensuring your next stay is even better.

10/10 - 훌륭해요

Joseph

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy and efficient check- in and check - out. Very convenient location.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Joseph, thank you for sharing your delightful experience at Sonesta ES Suites Fresno. We're delighted you found our check-in and check-out processes to be smooth and efficient, and our location to conveniently meet your needs. Your feedback is valued and we look forward to your next visit.

8/10 - 좋아요

Jon 님, Fairlawn

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Staff!!! We had an issue with a cat that decided to hide itself in a bed frame when it was time to check out. I paid for an extended checkout time, but we were able to get her out in a short time. They, at no request from us, returned the late check-out fee! I will be having my guys stay here in the near future for long-term work assignments.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Jon, we're delighted to hear that you had a positive experience at Sonesta ES Suites Fresno. Our dedicated team members are always ready to assist in unexpected situations, and we're glad to hear they were able to help with a cat's misadventure. It's great that the unexpected late check-out fee return was appreciated, as we strive to provide our guests with excellent service. We eagerly look forward to hosting your team for their long-term work assignments.

10/10 - 훌륭해요

zhiqiang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will come back again
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Zhiqiang, it’s fantastic to know you intend to revisit the Sonesta ES Suites Fresno. We eagerly anticipate your return and providing another memorable stay. Thank you for the lovely feedback!

10/10 - 훌륭해요

Angelica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for sharing your perfect rating with us, Angelica!It's wonderful to see how much you appreciated your time at Sonesta ES Suites Fresno! We want everyone to feel right at home at Sonesta ES Suites Fresno. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Osmar

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Osmar, thank you very much for your perfect rating of the Sonesta ES Suites Fresno! We're glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Eileen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Thank you for the lovely rating, Eileen!We are excited to see that you had an enjoyable experience at Sonesta ES Suites Fresno. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 - 좋아요

Susan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff are very friendly and helpful. The complimentary breakfast/area is also a big plus. The hotel is in a quiet/residential cul de sac, which is a bit remote from other dining options, etc. If you want to be able to go out the lobby door and walk to restaurants, etc. this is not the place for you.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Susan, thank you for taking the time to share your experience at Sonesta ES Suites Fresno. We're thrilled to hear that our team's service was welcoming and the breakfast enjoyable for you. Regarding location, while it does ensure a peaceful setting, we understand it may not be optimal for those seeking immediate proximity to dining venues. We appreciate your input, and it will help future guests make informed decisions.

8/10 - 좋아요

Soojin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Thank you for this lovely rating, Soojin!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta ES Suites Fresno. We'd like to share an even better experience with you soon.

6/10 - 괜찮아요

Carlos

출장 여행
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Carlos, thank you for leaving a rating. We're always striving to provide the best possible guest experience and welcome your feedback. We hope to host you again at Sonesta ES Suites Fresno to show our commitment to improvement.

10/10 - 훌륭해요

Laura

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the fantastic rating, Laura!It's outstanding we could exceed your expectations during your stay at Sonesta ES Suites Fresno. We're all looking forward to your next stay with us.

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
We appreciate you sharing this positive rating, Daniel!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Fresno. We want to share an even more enjoyable experience with you next time.

10/10 - 훌륭해요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a hidden gem. First time staying here and will definitely make this our go to hotel for Fresno. Very clean inside and out and I can’t say enough on how friendly the staff was. Looking at the pool and spa…outdoor fireplace and BBQ area as we walked by, we can’t wait for our Summer trip to see the grandchildren.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Dave, it's a pleasure to know that you discovered our 'hidden gem,' Sonesta ES Suites Fresno, and appreciated the spotless environment. We’re thrilled to hear you enjoyed the friendliness of our team members. The outdoor amenities like the pool, spa, fireplace, and BBQ area certainly make for a delightful summer visit. We're eagerly awaiting your return for that wonderful summer trip with your grandchildren. Safe travels until then!

8/10 - 좋아요

Giuseppe

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Giuseppe, it's great to see your solid rating for Sonesta ES Suites Fresno. We appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay. We are committed to making your next experience a 5-star one.

4/10 - 별로예요

David

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was very unpro
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
David, we regret to hear that your experience with our front desk team didn't meet your expectations. We strive to deliver impeccable service and will use your feedback to enhance our guest service moving forward. We hope to have an opportunity to restore your confidence in us in the future.