표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1005개 이용 후기 중 192개" "
10 - 훌륭해요
192
평점 8 - 좋아요. 1005개 이용 후기 중 189개" "
8 - 좋아요
189
평점 6 - 괜찮아요. 1005개 이용 후기 중 195개" "
6 - 괜찮아요
195
평점 4 - 별로예요. 1005개 이용 후기 중 159개" "
4 - 별로예요
159
평점 2 - 너무 별로예요. 1005개 이용 후기 중 270개" "
2 - 너무 별로예요
270
6.8/10
청결 상태
6.4/10
직원 및 서비스
6.2/10
편의 시설/서비스
5.8/10
숙박 시설 상태 및 시설
6.0/10
친환경
이용 후기
8/10 - 좋아요
Stephanie
출장 여행
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were flexible and gave me the room I requested for.
Stephanie
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 24일
Hello Valued Guest, Im happy to hear you had a good stay and we are hoping to see you back soon !
8/10 - 좋아요
Dianne
단체 여행
2024년 3월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was located next door to the Tacoma Dome which is very convenient for attending a concert.
Dianne
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 19일
Dear Valued Guest, Thank you for taking time to give your feedback to us as is very important to be able to improved our property.We hope to see you soon !
8/10 - 좋아요
Kathy
연인과의 여행
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스
No continental breakfast
Kathy
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 17일
Hello Valued Guest , Im glad you was happy with hotel however i would like to apologize for failing you expectations about our grab and go bag. We under new management now and we working on getting continental breakfast back soon! hopefully you give us a second chance.
6/10 - 괜찮아요
jeff
연인과의 여행
2024년 3월 16일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. Broken bathroom door.
jeff
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 16일
I would liked to apologize about your broken bathroom door. we on the process of renovating the entire property so our future guest have a memorable experience. We hope you give us a second on your future visits to the Tacoma area.
4/10 - 별로예요
Savanna
2024년 3월 8일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Savanna
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 11일
I would like to apologize in behalf of our team for failing your expections. We under new management and working on training staff as well as updating property. Hopefully you give us a second chance next time you visit the tacoma area.
6/10 - 괜찮아요
Danielle
단체 여행
2024년 3월 8일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking garage had pipes leaking onto cars and very few parking spaces. There were cigarette burns on the sheets in our non-smoking room. The kitchen was out of order so no continental breakfast (one of the reason I chose this place) just a "go bag" which was not great.
The staff was very friendly and kind. It's a convenient place to stay for going to a show at the Tacoma dome. I'm sure after the renovation and the kitchen opens back up it would be fine.
Danielle
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 8일
Hello , First of all I would liked to apologize on behalf of our team for failing your expectations about breakfast etc … We are under new management and taking all the feedback we get in consideration. We are hoping to bring all the extra amenities back soon, so hopefully you give us a second chance.
8/10 - 좋아요
Demetrius
출장 여행
2024년 3월 3일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Apparently the health department shut the kitchen down and they are unable to serve food.
Demetrius
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 3월 5일
Hello, I would liked to apologized for failing your expections about breakast. We under new managment now and working as fast as we can, to make lots of changes so in the near future we can provide a wonderful experience. Please give us a second chance on your future visit to the tacoma area.
6/10 - 괜찮아요
Sandra
출장 여행, 가족 여행
2024년 3월 2일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No cold water, no iron, refrigerator door would not close. Plug ins don’t work. Lobby and parking sketchy. Location is perfect if you are going to Tacoma dome but there’s nothing around to do.
Sandra
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 2일
Hello , I would liked to apologized in behalf of our team. Your feedback is very important to us and we will be working on this issues so we can provided a better stay for our guest. I hope you give us a second chance on your future stays to Tacoma.
6/10 - 괜찮아요
Alexander
2024년 2월 27일
Alexander
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 20일
Dear Valued Guest, Thank you for taking time to review us.Also thank you for staying with us and i hope you come vist us soon!
10/10 - 훌륭해요
Tammy
2024년 2월 23일
좋아요: 직원 및 서비스
Tammy
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 24일
Hello there!Thank you for taking time to write about your stay with us, we appreciate it! We look forward to welcoming you back
10/10 - 훌륭해요
Karine
가족 여행
2024년 2월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The morning/ day time staff makes the place a 5 star hotel. They went out of their way to help us be more comfortable in our room.
Karine
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for leaving these amazing comments! We are so happy that we could exceed your expectations and that we have earned your recommendation for Outstanding Hotel! We hope to host again the next time your travels bring you back to Tacoma.
10/10 - 훌륭해요
Kayloni
가족 여행
2024년 2월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and accomodating staff. The security guard is top notch! He is needed and does a great job!!
Kayloni
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Hello, we appreciate your review and are pleased to hear that you had a great experience with us.We are hoping to see you again soon.
10/10 - 훌륭해요
selvedin
단체 여행, 연인과의 여행
2024년 2월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you’re looking for a hotel to stay during thunderdome, look no more! This place was perfect for what I needed, being right next to the Tacoma dome.
The hotel was nice, the staff were super friendly and helped with whatever we needed.
The area around the hotel was nice and everything was close, will be staying again next time I go to this event!
selvedin
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Hello there!We're delighted to hear that you enjoyed your stay with us. We take great pride in what we do, and we are so glad it shows. We look forward to welcoming you back!
6/10 - 괜찮아요
Charles
출장 여행
2024년 1월 24일
좋아요: 직원 및 서비스
What happened to the breakfast buffet, it’s gone now.
When you go down to the reception desk,
They give you a paper bag with an apple, breakfast bar
And apple juice. The restaurant is closed. :(
My room was clean though, and the hotel was next to
The Tacoma dome where I worked the Rv show.
Charles
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you so much for staying with us and for taking a moment to share your thoughts. Bummer you didn't have the best breakfast experience. We are working on improving our breakfast experience and are sad to learn that you were disappointed by some of the choices. Either way your feedback is instrumental in helping us improve and continuing to elevate the entire Comfort Inn & Suites, experience.Again, thanks for staying with us and we hope to have an opportunity to welcome you back soon.
2/10 - 너무 별로예요
Sheryl
단체 여행
2024년 1월 21일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walked in past a bunch of people smoking outside the front door. No one at front desk. There was a sign saying they would be back in 15 minutes because they were helping other guests. Stood there for about 20 minutes watching the people smoke waiting to check in. Eventually the people smoking came in, turns out they were the Staff!!!! The place is dirty. It looks like blood on the carpet in the hallway. Broken elevator. Shower head broken, very low toilet. There were a lot of transient people staying in this hotel. There is also a sign at the front desk stating if you complain about anything you will be banned from all Comfort Suites!!!! And the kicker: the manager was dressed like the Devil with a red shirt and red Devil horns on her head??? We took pictures. We stayed here because we were going to a concert next door but it was absolutely not worth it!
I don’t normally do these reviews but it is January and we are still talking about this hotel and how we were treated. Comfort Suites should send in a CEO to stay there. Undercover. Have the full experience and see how your guests are being trained. We took pictures of everything. We won’t be back.
Sheryl
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 20일
I apologized in behalf of our team that we failed your expectations. We are under new Management and are looking to improved and update this property. We appreciate your feedback and hope you give us another chance when you visit the Tacoma area.
2/10 - 너무 별로예요
Carrie
연인과의 여행
2024년 1월 21일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only positive about this room/hotel was that the bed was comfortable. When turned on the sink and/or bathtub faucet, the “water” was brown. 🤢 the front desk staff was rude at check in and did NOT mention that there was NO breakfast, although Expedia listed it did have breakfast. The room was semi clean but the heat made a weird noise all night. 0 ⭐️. Do not recommend
Carrie
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
I apologized in behalf of our team. We are under new management now and are improving all departments with the proper training needed. I apologized about breakfast . We are currently offering grab and go bags but working towards doing hot breakfast soon. Hopefully you give us another chance in your next visit to Tacoma.
2/10 - 너무 별로예요
Susannah
아이를 동반한 가족 여행
2024년 1월 20일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Susannah
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Hello Guest , I'm sorry we failed your expectations. I wish we could of got more details on what we need to improve so i can past it to my staff . As your feedback in very important to us.
10/10 - 훌륭해요
zubair
2024년 1월 19일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great
zubair
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for sharing your experience.Looking forward to seeing you next time.
6/10 - 괜찮아요
Jean
출장 여행
2024년 1월 3일
별로예요: 편의 시설/서비스
It really needs updating. No longer have the breakfast they used to. Now it’s a brown bag. The lounge is also gone.
Jean
답변 제공: Management 님, 2024년 2월 20일
Hello there!I apologized on behalf of my team that we did not meet your expectations. However, we are going into new management recently and we are working really hard to be able to have these amenities back. I hope you give us another chance in the future.Cheers!
10/10 - 훌륭해요
Leslie
단체 여행
2024년 1월 2일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, extremely helpful and professional staff at the front desk, and great location!
Leslie
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.
8/10 - 좋아요
angela
2023년 12월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
angela
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.
6/10 - 괜찮아요
David Lee
출장 여행
2023년 12월 22일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
There's a reason it's so cheap
Couldn't believe the price. Until I got there. Big lobby looked nice in photos - like a place where I'd like to sit and work or read. But it was empty and cold and some areas said "Closed". Room was OK and comfortable, but furniture seemed old. Free breakfast was "grab and go" including a cold breakfast sandwich, requiring going back up to the room to microwave. Beware hotel less than $100 a night, I guess.
David Lee
2023년 12월에 3박 숙박함
2/10 - 너무 별로예요
Michael
2023년 12월 20일
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
No hot water!
When I arrived there was no one at the front desk. I had to wait a half hour for someone to show up to check me in. The WiFi would stop working and require me to sign back in every hour. To top it all off, when I went to take a shower in the morning there was no hot water!
Michael
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Kelly
가족 여행
2023년 12월 18일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was alright. Room was extremely small. Outlets fell off the wall. Bathroom was small. Bed was comfortable.
Kelly
2023년 12월에 7박 숙박함
6/10 - 괜찮아요
steven
2023년 12월 15일
Garage parking had no door and homeless hanging around in garage and near property
steven
2023년 12월에 2박 숙박함
6/10 - 괜찮아요
Bruce
2023년 12월 12일
Poor
Bruce
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
lizeth
2023년 12월 10일
별로예요: 직원 및 서비스
El servicio que nos ofrecieron en recepcion fue realmente malo, el señor fue grosero, desde el momento en que llegamos nos dejo esperando. Además de estar gritandole a uno de sus compañeros frente a nosotros.
lizeth
2023년 12월에 1박 숙박함
4/10 - 별로예요
John
2023년 12월 7일
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clerk was not welcoming or hospitable. Room had a broken lamp, no dryer, no iron, rust marks all around tub and tub drain. Water in bath tub would not turn off, so dripped continuously. No hot water till late evening.
Walls thin so neighbor's noisy TV came right through. Given how FEW guests were staying in the Inn, rooms could have been spaced farther apart. Would NOT recommend.
John
2023년 12월에 1박 숙박함
8/10 - 좋아요
Sara
연인과의 여행
2023년 12월 6일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is fine. It’s an older building and it shows. There were cigarette burns in the curtains of our room, but the lobby is pretty and the staff was friendly enough.
Sara
2023년 12월에 1박 숙박함
4/10 - 별로예요
Stan
2023년 12월 5일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disapointed
The fact they say the pffer breakfast is a joke
Stan
2023년 11월에 1박 숙박함
8/10 - 좋아요
Luciann
출장 여행
2023년 12월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. Sad free breakfast
The only disappointment was it’s not a free breakfast. It’s a grab a bag and go. Not what I wanted. Like the sit down free breakfast in the morning. Should be listed.
Luciann
2023년 12월에 1박 숙박함
4/10 - 별로예요
Stan
2023년 11월 28일
Stan
2023년 11월에 2박 숙박함
10/10 - 훌륭해요
BETHENE
2023년 11월 25일
BETHENE
2023년 11월에 1박 숙박함
6/10 - 괜찮아요
Michael
2023년 11월 21일
별로예요: 직원 및 서비스
Michael
2023년 11월에 1박 숙박함
2/10 - 너무 별로예요
brenda
가족 여행
2023년 11월 18일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is not clean and plus the shower tub would not drain the water ….BATHROOM WOULD NOT
FLUSH RIGHT
brenda
2023년 11월에 1박 숙박함
6/10 - 괜찮아요
Juanita
가족 여행
2023년 11월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beware of parking
The parking garage was unsecured and open to homeless and drug addicts. There is cameras but still made me nervous to leave my car in there.The hotel itself is very nice. No hot breakfast which was hugely disappointing.
Juanita
2023년 11월에 1박 숙박함
10/10 - 훌륭해요
Janet
가족 여행
2023년 11월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Janet
2023년 10월에 2박 숙박함
4/10 - 별로예요
Russell
출장 여행
2023년 10월 28일
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Russell
2023년 10월에 5박 숙박함
6/10 - 괜찮아요
Steven
연인과의 여행
2023년 10월 25일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I appreciated the hotels location. But, upon check in we found only one elevator working and the stairs were closed for some reason. Also, the hotel had a restaurant and bar but everything was completely empty…. Sad! The breakfast (grab n go) was garbage. Otherwise, I’d stay again.
Steven
2023년 10월에 1박 숙박함
8/10 - 좋아요
Jason
연인과의 여행
2023년 10월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Tacomadome
Jason
2023년 10월에 1박 숙박함
2/10 - 너무 별로예요
logan
가족 여행
2023년 10월 22일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful rooms had to change rooms because water didn't work, very dirty with no toilet paper, drunks and addicts in the garage making it unsafe to get to our car. Mirror fell off in the of the night AND front desk made it seem like its our fault and when asked for some kind of discount or compromise we were told that we already got a deal because we booked with expidia and it was out of there hands . Will never return or recommend
logan
2023년 10월에 2박 숙박함
6/10 - 괜찮아요
Elizabeth
단체 여행
2023년 10월 21일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely disappointed
I checked in at 8pm. Went up to my room and it was dirty. Trash everywhere, unmade bed, light still on in the bathroom, ect..
Went back down to the lobby(now im late for my event at the Tacoma dome). The guy at the desk didnt know what to do. Called his manager, finally get another room, its not the room I ordered. I needed a bed with a fold out couch. I didnt get the couch. Extremely disappointed in my experience.
Elizabeth
2023년 10월에 1박 숙박함
10/10 - 훌륭해요
steven
2023년 10월 21일
steven
2023년 10월에 1박 숙박함
6/10 - 괜찮아요
Jermane
2023년 10월 20일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Checking in system not very organized even with a lot of advanced notice. Took over 1 hr to get checked in.
Jermane
2023년 10월에 2박 숙박함
2/10 - 너무 별로예요
Sabrina
2023년 10월 20일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stuck waiting hours to check in. When I was finally called another guest came down to cancel his room because of bed bugs and showed me a video. He was in room 609. I cancelled my room.
Sabrina
2023년 10월에 2박 숙박함
2/10 - 너무 별로예요
Anna
출장 여행
2023년 10월 19일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay here if you care about quality and safe
no latch on the door, smelled like mildew, towels were deformed, couch in the room was so disgusting I would never sit on it, no comforter on the bed, breakfast was bagged... I can go on, but you get the gist.
Anna
2023년 10월에 3박 숙박함
2/10 - 너무 별로예요
실제 이용하신 고객
2023년 10월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2023년 10월에 1박 숙박함
10/10 - 훌륭해요
Erica
2023년 10월 18일
Erica
2023년 10월에 1박 숙박함
10/10 - 훌륭해요
John
연인과의 여행, 출장 여행
2023년 10월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff really makes this hotel stay great.
John
2023년 10월에 2박 숙박함
2/10 - 너무 별로예요
Hilary
2023년 10월 16일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do not stay here!!!
Took 2 hrs to check in. Arrived at 2:40pm and was checked in at 4:45pm. There was only 25 people in front of me, and it should not take that long. I noticed that Staff gave every person different reasons for the delay talk too. I talk to someone who checked in the day before and it was exactly the same. Only one elevator seem to work with no reason why. Signs up for renovations happening however, from what I can see nothing is being renovated. Rooms are disgusting. I Was just happy that there were no bed bugs and I did look. If I could afford another hotel last minute I would’ve, but that wasn’t in my budget for this trip unfortunately.
Spend the extra money to stay elsewhere.