로비 좌석 공간

컴포트 인 & 스위트 다운타운 타코마 여행 후기

2.5 out of 5

이용 후기

5.8
평점 10 - 훌륭해요. 1005개 이용 후기 중 192개" "
평점 8 - 좋아요. 1005개 이용 후기 중 189개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 195개" "
평점 4 - 별로예요. 1005개 이용 후기 중 159개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 270개" "

6.8/10

청결 상태

6.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Stephanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were flexible and gave me the room I requested for.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 24일
Hello Valued Guest, Im happy to hear you had a good stay and we are hoping to see you back soon !

8/10 - 좋아요

Dianne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was located next door to the Tacoma Dome which is very convenient for attending a concert.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 19일
Dear Valued Guest, Thank you for taking time to give your feedback to us as is very important to be able to improved our property.We hope to see you soon !

8/10 - 좋아요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
No continental breakfast
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 17일
Hello Valued Guest , Im glad you was happy with hotel however i would like to apologize for failing you expectations about our grab and go bag. We under new management now and we working on getting continental breakfast back soon! hopefully you give us a second chance.

6/10 - 괜찮아요

jeff

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. Broken bathroom door.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 16일
I would liked to apologize about your broken bathroom door. we on the process of renovating the entire property so our future guest have a memorable experience. We hope you give us a second on your future visits to the Tacoma area.

4/10 - 별로예요

Savanna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 11일
I would like to apologize in behalf of our team for failing your expections. We under new management and working on training staff as well as updating property. Hopefully you give us a second chance next time you visit the tacoma area.

6/10 - 괜찮아요

Danielle

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking garage had pipes leaking onto cars and very few parking spaces. There were cigarette burns on the sheets in our non-smoking room. The kitchen was out of order so no continental breakfast (one of the reason I chose this place) just a "go bag" which was not great. The staff was very friendly and kind. It's a convenient place to stay for going to a show at the Tacoma dome. I'm sure after the renovation and the kitchen opens back up it would be fine.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 8일
Hello , First of all I would liked to apologize on behalf of our team for failing your expectations about breakfast etc … We are under new management and taking all the feedback we get in consideration. We are hoping to bring all the extra amenities back soon, so hopefully you give us a second chance.

8/10 - 좋아요

Demetrius

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Apparently the health department shut the kitchen down and they are unable to serve food.
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 3월 5일
Hello, I would liked to apologized for failing your expections about breakast. We under new managment now and working as fast as we can, to make lots of changes so in the near future we can provide a wonderful experience. Please give us a second chance on your future visit to the tacoma area.

6/10 - 괜찮아요

Sandra

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No cold water, no iron, refrigerator door would not close. Plug ins don’t work. Lobby and parking sketchy. Location is perfect if you are going to Tacoma dome but there’s nothing around to do.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 2일
Hello , I would liked to apologized in behalf of our team. Your feedback is very important to us and we will be working on this issues so we can provided a better stay for our guest. I hope you give us a second chance on your future stays to Tacoma.

6/10 - 괜찮아요

Alexander

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 20일
Dear Valued Guest, Thank you for taking time to review us.Also thank you for staying with us and i hope you come vist us soon!

10/10 - 훌륭해요

Tammy

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 24일
Hello there!Thank you for taking time to write about your stay with us, we appreciate it! We look forward to welcoming you back

10/10 - 훌륭해요

Karine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The morning/ day time staff makes the place a 5 star hotel. They went out of their way to help us be more comfortable in our room.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for leaving these amazing comments! We are so happy that we could exceed your expectations and that we have earned your recommendation for Outstanding Hotel! We hope to host again the next time your travels bring you back to Tacoma.

10/10 - 훌륭해요

Kayloni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and accomodating staff. The security guard is top notch! He is needed and does a great job!!
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Hello, we appreciate your review and are pleased to hear that you had a great experience with us.We are hoping to see you again soon.

10/10 - 훌륭해요

selvedin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you’re looking for a hotel to stay during thunderdome, look no more! This place was perfect for what I needed, being right next to the Tacoma dome. The hotel was nice, the staff were super friendly and helped with whatever we needed. The area around the hotel was nice and everything was close, will be staying again next time I go to this event!
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Hello there!We're delighted to hear that you enjoyed your stay with us. We take great pride in what we do, and we are so glad it shows. We look forward to welcoming you back!

6/10 - 괜찮아요

Charles

출장 여행
좋아요: 직원 및 서비스
What happened to the breakfast buffet, it’s gone now. When you go down to the reception desk, They give you a paper bag with an apple, breakfast bar And apple juice. The restaurant is closed. :( My room was clean though, and the hotel was next to The Tacoma dome where I worked the Rv show.
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you so much for staying with us and for taking a moment to share your thoughts. Bummer you didn't have the best breakfast experience. We are working on improving our breakfast experience and are sad to learn that you were disappointed by some of the choices. Either way your feedback is instrumental in helping us improve and continuing to elevate the entire Comfort Inn & Suites, experience.Again, thanks for staying with us and we hope to have an opportunity to welcome you back soon.

2/10 - 너무 별로예요

Sheryl

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walked in past a bunch of people smoking outside the front door. No one at front desk. There was a sign saying they would be back in 15 minutes because they were helping other guests. Stood there for about 20 minutes watching the people smoke waiting to check in. Eventually the people smoking came in, turns out they were the Staff!!!! The place is dirty. It looks like blood on the carpet in the hallway. Broken elevator. Shower head broken, very low toilet. There were a lot of transient people staying in this hotel. There is also a sign at the front desk stating if you complain about anything you will be banned from all Comfort Suites!!!! And the kicker: the manager was dressed like the Devil with a red shirt and red Devil horns on her head??? We took pictures. We stayed here because we were going to a concert next door but it was absolutely not worth it! I don’t normally do these reviews but it is January and we are still talking about this hotel and how we were treated. Comfort Suites should send in a CEO to stay there. Undercover. Have the full experience and see how your guests are being trained. We took pictures of everything. We won’t be back.
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 20일
I apologized in behalf of our team that we failed your expectations. We are under new Management and are looking to improved and update this property. We appreciate your feedback and hope you give us another chance when you visit the Tacoma area.

2/10 - 너무 별로예요

Carrie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only positive about this room/hotel was that the bed was comfortable. When turned on the sink and/or bathtub faucet, the “water” was brown. 🤢 the front desk staff was rude at check in and did NOT mention that there was NO breakfast, although Expedia listed it did have breakfast. The room was semi clean but the heat made a weird noise all night. 0 ⭐️. Do not recommend
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
I apologized in behalf of our team. We are under new management now and are improving all departments with the proper training needed. I apologized about breakfast . We are currently offering grab and go bags but working towards doing hot breakfast soon. Hopefully you give us another chance in your next visit to Tacoma.

2/10 - 너무 별로예요

Susannah

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Hello Guest , I'm sorry we failed your expectations. I wish we could of got more details on what we need to improve so i can past it to my staff . As your feedback in very important to us.

10/10 - 훌륭해요

zubair

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for sharing your experience.Looking forward to seeing you next time.

6/10 - 괜찮아요

Jean

출장 여행
별로예요: 편의 시설/서비스
It really needs updating. No longer have the breakfast they used to. Now it’s a brown bag. The lounge is also gone.
답변 제공: Management 님, 2024년 2월 20일
Hello there!I apologized on behalf of my team that we did not meet your expectations. However, we are going into new management recently and we are working really hard to be able to have these amenities back. I hope you give us another chance in the future.Cheers!

10/10 - 훌륭해요

Leslie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, extremely helpful and professional staff at the front desk, and great location!
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.

8/10 - 좋아요

angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.

6/10 - 괜찮아요

David Lee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
There's a reason it's so cheap
Couldn't believe the price. Until I got there. Big lobby looked nice in photos - like a place where I'd like to sit and work or read. But it was empty and cold and some areas said "Closed". Room was OK and comfortable, but furniture seemed old. Free breakfast was "grab and go" including a cold breakfast sandwich, requiring going back up to the room to microwave. Beware hotel less than $100 a night, I guess.
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Michael

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
No hot water!
When I arrived there was no one at the front desk. I had to wait a half hour for someone to show up to check me in. The WiFi would stop working and require me to sign back in every hour. To top it all off, when I went to take a shower in the morning there was no hot water!
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was alright. Room was extremely small. Outlets fell off the wall. Bathroom was small. Bed was comfortable.
2023년 12월에 7박 숙박함

6/10 - 괜찮아요

steven

Garage parking had no door and homeless hanging around in garage and near property
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Bruce

Poor
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

lizeth

별로예요: 직원 및 서비스
El servicio que nos ofrecieron en recepcion fue realmente malo, el señor fue grosero, desde el momento en que llegamos nos dejo esperando. Además de estar gritandole a uno de sus compañeros frente a nosotros.
2023년 12월에 1박 숙박함

4/10 - 별로예요

John

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clerk was not welcoming or hospitable. Room had a broken lamp, no dryer, no iron, rust marks all around tub and tub drain. Water in bath tub would not turn off, so dripped continuously. No hot water till late evening. Walls thin so neighbor's noisy TV came right through. Given how FEW guests were staying in the Inn, rooms could have been spaced farther apart. Would NOT recommend.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Sara

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is fine. It’s an older building and it shows. There were cigarette burns in the curtains of our room, but the lobby is pretty and the staff was friendly enough.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Stan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disapointed
The fact they say the pffer breakfast is a joke
2023년 11월에 1박 숙박함

8/10 - 좋아요

Luciann

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. Sad free breakfast
The only disappointment was it’s not a free breakfast. It’s a grab a bag and go. Not what I wanted. Like the sit down free breakfast in the morning. Should be listed.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Stan

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

BETHENE

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Michael

별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

brenda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is not clean and plus the shower tub would not drain the water ….BATHROOM WOULD NOT FLUSH RIGHT
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Juanita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beware of parking
The parking garage was unsecured and open to homeless and drug addicts. There is cameras but still made me nervous to leave my car in there.The hotel itself is very nice. No hot breakfast which was hugely disappointing.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

4/10 - 별로예요

Russell

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함

6/10 - 괜찮아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I appreciated the hotels location. But, upon check in we found only one elevator working and the stairs were closed for some reason. Also, the hotel had a restaurant and bar but everything was completely empty…. Sad! The breakfast (grab n go) was garbage. Otherwise, I’d stay again.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Tacomadome
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

logan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful rooms had to change rooms because water didn't work, very dirty with no toilet paper, drunks and addicts in the garage making it unsafe to get to our car. Mirror fell off in the of the night AND front desk made it seem like its our fault and when asked for some kind of discount or compromise we were told that we already got a deal because we booked with expidia and it was out of there hands . Will never return or recommend
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Elizabeth

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely disappointed
I checked in at 8pm. Went up to my room and it was dirty. Trash everywhere, unmade bed, light still on in the bathroom, ect.. Went back down to the lobby(now im late for my event at the Tacoma dome). The guy at the desk didnt know what to do. Called his manager, finally get another room, its not the room I ordered. I needed a bed with a fold out couch. I didnt get the couch. Extremely disappointed in my experience.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

steven

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jermane

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Checking in system not very organized even with a lot of advanced notice. Took over 1 hr to get checked in.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Sabrina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stuck waiting hours to check in. When I was finally called another guest came down to cancel his room because of bed bugs and showed me a video. He was in room 609. I cancelled my room.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Anna

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay here if you care about quality and safe
no latch on the door, smelled like mildew, towels were deformed, couch in the room was so disgusting I would never sit on it, no comforter on the bed, breakfast was bagged... I can go on, but you get the gist.
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Erica

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

John

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff really makes this hotel stay great.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Hilary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do not stay here!!! Took 2 hrs to check in. Arrived at 2:40pm and was checked in at 4:45pm. There was only 25 people in front of me, and it should not take that long. I noticed that Staff gave every person different reasons for the delay talk too. I talk to someone who checked in the day before and it was exactly the same. Only one elevator seem to work with no reason why. Signs up for renovations happening however, from what I can see nothing is being renovated. Rooms are disgusting. I Was just happy that there were no bed bugs and I did look. If I could afford another hotel last minute I would’ve, but that wasn’t in my budget for this trip unfortunately. Spend the extra money to stay elsewhere.
2023년 10월에 3박 숙박함