고급 침구, 객실 내 금고, 다리미/다리미판, 무료 유아용 침대

트래블로지 바이 윈덤 샌프란시스코 베이 여행 후기

2 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 280개" "
평점 8 - 좋아요. 1002개 이용 후기 중 392개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 206개" "
평점 4 - 별로예요. 1002개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 55개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

HYUNSENG

2019년 11월에 3박 숙박함

8/10 - 좋아요

YONG SIL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2019년 3월 1일
We very much appreciate your generous rating, thank you. We are happy that you enjoyed your stay at our hotel, and that it was suitable for your accommodation requirements. We would love to host you again soon, and we will aim to score a perfect 10 when you rate us next! Best Regards, Customer Care Team

10/10 - 훌륭해요

BETHANY 님, KOR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room condition and breakfast were so good. Want to visit again.
2018년 1월에 3박 숙박함
답변 제공: allen 님, 2018년 2월 22일
Bethany, We'd love to have you as our guest again!

8/10 - 좋아요

MOSE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말 좋은 위치.
위치가 너무 좋습니다. 룸바드 스트릿 위치가 골든게이트브릿지, 피셔맨워프, 유니온스퀘어로 이어지는 주요 관광지의 중앙부에 위치에 있어 대중교통으로 이동하기 너무 편합니다. 그리고 유니온스퀘어 지역에 비해 길거리가 깨끗하고 조금 더 한산하고 안전한 느낌입니다.
2018년 1월에 3박 숙박함
답변 제공: allen 님, 2018년 1월 13일
리뷰 해 주셔서 감사합니다!

8/10 - 좋아요

TAEJUN

좋아요: 객실의 편안함
So so한 숙소
잠만자서 주변이나 서비스는 잘 모르겠지만, 욕조에 뭔지모를 자국(녹슨 물 때 인것 같고 이용에는 불편이 없다) 수건에 남아있는 체모가 별로였다.
2017년 10월에 1박 숙박함
의견 및 리뷰를 남겨주셔서 감사합니다! 귀하의 비즈니스에 감사드립니다. 욕조는 정기적으로 관리됩니다.

10/10 - 훌륭해요

Alberto 님, Penitas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good place to stay while visiting San Francisco.
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Alberto, we are delighted to know that you have the best review for us on your stay. We must provide a well-maintained, lovely space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Travelodge guest experience in San Francisco. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

6/10 - 괜찮아요

Mario

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Arturo

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came here not knowing what to expect for an Inn but all of the employees were very friendly and helpful. Walls are somewhat thin so you can hear your neighbors next door but other than that overall it’s a good place. Great location, adjacent to all attractions, and a great Ramen shop just across the street.
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
Dear Arturo, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our employees friendly and helpful. We apologize for any inconvenience caused by noise disturbances from neighboring rooms. Your comfort is important to us, and we'll look into ways to address this issue to ensure a more peaceful stay for our guests in the future. We're delighted that you enjoyed our convenient location and nearby attractions. It is lovely to hear our guests acknowledge the delight of choosing to stay with us, so we look forward to hosting you again and delivering a magnificent guest experience. Best Regards,Customer Care Team

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The people are super friendly.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 22일
Hi Dawn, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our amenities and resources!Best Regards,Customer Care Team

8/10 - 좋아요

Mylene

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 14일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Anais

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manager let hs change rooms because we found hair in the bed. It was nice of him.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 9일
Dear Anais, thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the cleanliness issue in your initial room. We are pleased that our manager was able to accommodate your request to change rooms promptly. Providing exceptional service and ensuring our guests' comfort is our priority; your positive feedback about the resolution of this issue is greatly appreciated. We hope you decide to join us again so that we can give you a complete guest experience!Best Regards,Customer Care Team

2/10 - 너무 별로예요

Memory

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Irene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 22일
Dear Irene, we are happy to have hosted you and served you well at Travelodge by Wyndham San Francisco Bay. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

4/10 - 별로예요

Sofia

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Sofia, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team

10/10 - 훌륭해요

Juan 님, Tijuana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El trato del sr. Que atiende el lobby por la noche es muy bueno. Felicidades
2023년 12월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Hi Juan, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and professional services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge San Francisco Bay with the finest of our amenities and resources!Best Regards,Customer Care Team

10/10 - 훌륭해요

Felipe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Hey Felipe, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Travelodge San Francisco Bay!Best Regards,Customer Care Team

8/10 - 좋아요

Oscar

2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 25일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Dorothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 13일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Randell

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Young guy at front desk was rude, gave me a room with beds unmade, room was dirty.
2023년 11월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 1일
Dear Randell, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions and front desk services were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

8/10 - 좋아요

Mayra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was big , it was clean and the area was really calm . Near to most places and safe. The service was good , people was polite and friendly.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 20일
Dear Mayra, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean, spacious, convenient, and peaceful accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate and appreciate our courteous staff services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

10/10 - 훌륭해요

MA CATALINA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super convenient and great location to enjoy the Golden Gate
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 14일
Dear Guest, thank you so much for taking the time to review your stay at Travelodge San Francisco Bay. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city. We are glad to learn that this worked out perfectly for you, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards,Customer Care Team

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 7일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Tess 님, Union City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, nice bed, not bad for basis accommodation. The $25 parking fee per day is kind of hefty, and availability is limited. Considering it is close to San Fransisco Fisherman Wharf area, where finding parking is difficult, the fee is still acceptable, but you should be aware if the before you book.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 7일
Dear Tess, thank you for your review appreciating our accommodations and your understanding of our parking fee. Based on your feedback, we will continue to review our parking policies to ensure they are communicated clearly to our guests. We look forward to the opportunity to welcome you back for a more pleasant stay in the future.Best Regards,Customer Care Team

8/10 - 좋아요

Gailline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 7일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - 별로예요

Mesut

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stark renovierungsbedürftig. Extrem laut (Fenster nicht isoliert - Straßenlärm, Wände sehr dünn - man hört permanent die Nachbarn, Decken sehr dünn - man hört jeden Schritt und Tritt von oben). Leider furchtbar! Personal war sehr freundlich!
2023년 10월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 31일
Dear Mesut, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the noise disturbances marred your time with us. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

8/10 - 좋아요

Nicolas

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bery good place to stay
2023년 10월에 7박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 31일
Dear Nicolas, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not even go in! The place is run down looks to be a restaurant that used to be downstairs that is boarder up i went to travel lodge and rented a decent room! It appears that the only thing holding this fleabag hotel up is termites holding hands!
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 22일
Im sorry you had a bad experience at the other hotel Im glad you came and stayed at our travelodge. Thank you.

10/10 - 훌륭해요

Suzanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oct 2023, clean, off Lombard and VanNess made it easy to get anywhere. The BigBus drops off and on just down the street (3min walk), so we were able to leave the car and be gone all day.. clean rooms, nothing sketchy or suspicious. Did bed bug check and it was clean. Staff vere very friendly.
2023년 10월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 18일
Dear Suzanne, we greatly appreciate your feedback and are delighted to hear that you had a positive experience during your stay. We would like to express our gratitude for your kind words about our clean rooms, friendly staff, and convenient location. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our facilities and resources!Best Regards,Customer Care Team

10/10 - 훌륭해요

stephane

2023년 10월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 17일
Dear Stephane, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our facilities and services!Best Regards,Customer Care Team

4/10 - 별로예요

Delilah

별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 11일
Dear Delilah, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good position attentive staff (mostly)
Evening check in was disappointing as male attendant was not friendly at all, however stay was rescued next day by Lorette who was respectful, friendly, super helpful, listened to our wishes and worked with Magdalena and Carmen to clean our first room and move us to slightly better room with a small outdoor space. All three are huge assets to this Travelodge and we thank them for their customer service efforts.
2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 6일
Dear Anthony, we're grateful for your detailed feedback about your stay and the interactions with our staff. We apologize for the initial disappointment during check-in but are pleased to hear that Lorette, Magdalena, and Carmen were able to assist you and make your stay more enjoyable. We truly value their dedication to providing exceptional customer service, and we'll be sure to recognize their efforts. Your feedback is important, and we look forward to the opportunity to serve you even better in the future.Best Regards,Customer Care Team

8/10 - 좋아요

Blaz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We quite liked the the room in general. It was big enough, clean and the beds were comfortable. We liked the safe and the coffee machine. We missed a fridge a little and the bathroom was quite tight but still ok. We didn't like that our room (202) was right above the roof of the nearby restaurant with the big air con external unit. Luckily it didn't operate frequently as it was quite noisy even with the window closed. Maybe in the hotter days this could be a problem.
2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 3일
Dear Blaz, we're thrilled to hear you had a positive experience during your stay, enjoying the spacious and clean room, comfortable beds, and amenities like the safe and coffee machine. We apologize for the lack of a fridge, the small bathroom, and the noise from the nearby restaurant's air conditioning unit; we will investigate options to sort out the inconvenience caused by these issues. We realize that this was challenging for you, so we shall take all essential steps to look into these matters and rectify the situation without fail. We would be pleased to host you again when you arrive in San Francisco with a comfortable guest experience, undisturbed and worth every penny.Best Regards,Customer Care Team

8/10 - 좋아요

Maurizio 님, Rapallo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Abbiamo ottenuto una camera con doppio matrimoniale molto spaziosa. Utile la presenza dell'ascensore. Leverei la moquette in camera. Manca il microonde. Prezzo forse sopra la media ma giustificato dalla posizione a distanza camminabile dai principali luoghi da visitare
2023년 9월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 2일
Dear Maurizio, we're delighted to know that you enjoyed your spacious double room and convenient location. We have noted your feedback about the room amenities, and we will explore options for improvement. Your input helps us enhance the guest experience, and we look forward to serving you again on your next visit.Best Regards,Customer Care Team

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel room was clean and comfortable, bed was very comfy. It is in a good location that is in walking distance to Pier 39, Fisherman's Wharf and Cable cars. it was quiet at night so we got a good nights sleep. Room was an older style but was fine.
2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 28일
Dear Tracy, thank you for choosing our hotel during your visit to San Francisco! We're thrilled to know that you found your room clean and comfortable and that our convenient location made it easy for you to explore the city. Your restful night's sleep is our goal, and we appreciate your understanding of our room's old-fashioned style. We hope that no other disturbances hindered your experience with us. Let us know when you're revisiting Travelodge by Wyndham San Francisco Bay so we can arrange peaceful accommodation for you again.Best Regards,Customer Care Team

6/10 - 괜찮아요

Victor

연인과의 여행
별로예요: 편의 시설/서비스
I would not recommend this property. The walls are paper thin and could here the people and there television all night from our room. Very dated and old fashion premises
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 28일
Dear Victor, we're genuinely sorry to hear that your recent experience at our property did not meet your expectations. Your feedback regarding noise disturbances from other rooms and the dated state of our property has been duly noted, and we apologize for any discomfort you experienced. We continuously strive to improve our facilities, and your comments help us in this regard. If you reconsider staying with us in the future, we'd love another opportunity to provide you with a more satisfying stay.Best Regards,Customer Care Team

6/10 - 괜찮아요

Rene

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location, poor condition
Great location within a few blocks of the Wharf and Pier 39. Okay hotel for the outrageous price, but that's the norm in the area. There were not sun curtains in the room so it was either draw the blackout shades and be in pitch black, or be exposed and let people walking by see into our room. When we checked in, there was tissue paper stuffed into the peephole in our door. Not exactly a pleasant feeling.
2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 25일
Dear Rene, thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you appreciated our hotel's great location, which makes it easy to explore popular attractions like the Wharf and Pier 39. However, we apologize for the inconvenience you experienced with the lack of sun curtains in your room, and we'll certainly look into options for improving the privacy and lighting in our rooms. Your feedback about the tissue paper in the peephole is concerning; rest assured that we will address this issue immediately to ensure a more pleasant and secure experience for our guests. We appreciate your valuable input, which helps us make necessary improvements to provide a better overall experience. We hope you'll consider staying with us again in the future and allowing us the opportunity to exceed your expectations.Best Regards,Customer Care Team

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 26일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 - 괜찮아요

Scott

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The location is convenient but not the best (it’s San Francisco which has gotten rougher). The hotel was very basic, no mini fridge, no microwave, TINY bathroom. Staff was friendly though.
2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 5일
Dear Scott, thank you for sharing feedback on your recent stay with us. We're glad you found our location convenient, although we understand that San Francisco can present unique challenges. We apologize for any inconveniences you experienced due to the room's basic amenities and its size. Guest comfort is important to us, and we will take your comments into consideration for future improvements. We appreciate your kind words about our friendly staff, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

6/10 - 괜찮아요

Kent

별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 31일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 - 괜찮아요

Benjamin

출장 여행
Mislead
Dont be fooled by cheaper price they charge u to park your car so its really not cheaper
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 1일
Dear Benjamin, we apologize for any confusion regarding parking fees. We strive to provide transparent pricing, and we will review our communication to ensure that guests are well-informed about any additional charges. We appreciate your feedback and will work to enhance our guest experience in this regard.Best Regards,Customer Care Team

6/10 - 괜찮아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 23일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien.
Très bon accueil. Et en plus en Français. Chambre spacieuse. Bonne literie. Hôtel bien placé à 15 minutes de pier 39,. et dans un quartier calme
2023년 8월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 8일
Dear Philippe, we are pleased that you thoroughly enjoyed your time at Travelodge by Wyndham San Francisco Bay. We appreciate you letting us know how satisfied you were with our spacious rooms, cozy bedding, and favorable location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to San Francisco.Best Regards,Customer Care Team

10/10 - 훌륭해요

Audrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent séjour à San Francisco, hôtel très bien situé dans une zone résidentielle très agréable ! Arrêt de bus à côté, restaurants à côté… Hôtel très propre, confortable, personnel très accueillant.
2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 8일
Dear Audrey, thank you for letting us know you had a great stay at Travelodge by Wyndham San Francisco Bay. We're glad our clean, cozy accommodations and convenient location were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

8/10 - 좋아요

Krystie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Great location. The room was very spacious and clean, although there was an unusual septic/sewage smell in our bathroom that never let up; our bathroom also didn’t have a fan or window. That being said, we spent very little time in our room. We were looking for a comfortable, clean room with no frills for a few nights in San Francisco, it was exactly what we needed. The pizza place next door is delicious!
답변 제공: Customer Care Team 님, 2023년 8월 3일
Dear Krystie, we're pleased to know that our lovely location and spacious, clean rooms met your needs during your time in San Francisco. However, we apologize for the unpleasant smell and the lack of a fan or window in your bathroom. We'll make due amends for this inconvenience to ensure a more pleasant experience for our future guests. We appreciate your compliments on our cozy accommodations and the nearby pizza place. It is our pleasure that you enjoyed your stay despite these concerns. If there is anything else we can do to enhance your experience, please do not hesitate to reach out. Our team hopes to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las instalaciones están en muy buen estado y te puedes desplazar fácilmente a sitios turísticos de interés
2023년 7월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 3일
Hi David,Thank you for your positive feedback! We're delighted to hear that you found our facilities in very good condition and appreciated the convenient location. We hope to welcome you back for another enjoyable stay in the future!Best Regards,Customer Care Team

8/10 - 좋아요

Maritza

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
We usually stay at this hotel! Have never had any issues with booking. Wish they were more clean .
2023년 7월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 26일
Dear Maritza, we are thrilled to have you as a loyal guest of our hotel and appreciate your continued support. We apologize for the cleanliness concerns you experienced during your stay. Our housekeeping team will be alerted to ensure that our rooms meet the highest standards of hygiene that our guests expect and deserve. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to welcome you back soon for an even more pleasant stay.Best Regards,Customer Care Team

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice place to stay. Has some good views from the rooms. Had a nice view of the golden gate bridge. And it a nice walking distance from pier39 and surrounding areas.
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 26일
Dear Samantha, we are pleased that you thoroughly enjoyed your time at Travelodge by Wyndham San Francisco Bay. We appreciate you letting us know how satisfied you were with our pleasant accommodations, the beautiful view from our room, and convenient location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to San Francisco.Best Regards,Customer Care Team

4/10 - 별로예요

Trang

가족 여행
별로예요: 숙박 시설 상태 및 시설
If you hungry, you want warm food they don’t have microwave, in room they don’t have sandals for customers,
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 18일
Dear Trang, thank you for your feedback. We apologize for any inconvenience caused by the lack of a microwave in the room. We'll take your suggestion into consideration as we work to enhance our guests' experience. We regret any inconvenience caused by the absence of sandals and will explore options to provide them for our customers in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team

2/10 - 너무 별로예요

MELANIA

2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 27일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and even gave us advice on places to visit during our stay.
2023년 6월에 7박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 10일
Hi Jennifer, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our facilities and resources!Best Regards,Customer Care Team