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베스트 웨스턴 더치 밸리 인 여행 후기

2.5 out of 5
베스트 웨스턴 더치 밸리 인
161 Bluebell Drive SW, New Philadelphia, OH

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 524개 이용 후기 중 257개" "
평점 8 - 좋아요. 524개 이용 후기 중 193개" "
평점 6 - 괜찮아요. 524개 이용 후기 중 41개" "
평점 4 - 별로예요. 524개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 524개 이용 후기 중 16개" "

8.8/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Veronica 님, Wytheville

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a king, pet friendly room. Upon arrival I was told my room was a two double bed, pet friendly. When I requested the king, I was told none were available and I also had to pay an additional $15 per night for my 6 lb dog. This charge was not mentioned on the Expedia site. When I questioned the charge I was told the credit card would be declined through Expedia if the motel tried to charge the pet fee. I was also told if the king, pet friendly became available I could move to the room... this did not happen. Otherwise very friendly and polite staff, clean room and good breakfast.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great experience very clean loved it
2024년 3월에 2박 숙박함

4/10 - 별로예요

edward

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is old and tired
2024년 2월에 1박 숙박함
답변 제공: Grace 님, 2024년 2월 15일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 330-339-6500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 - 별로예요

Staci

출장 여행
별로예요: 편의 시설/서비스
Needs to be 100 percent updated just a ratty hotel room
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Lydia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pool was not working. They offered us a discount because of this but unfortunately, because we prepaid through Expedia, they couldn't give us one. The rooms were clean but dated.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Unable to lock door.
The door on my room looked like it had been tried to be kicked in. The deadbolt would not lock.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Tanya Cervantes

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were no cleaned daily, nor was the bed and bath cleaning services.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was really nice and helpful
2023년 11월에 2박 숙박함

8/10 - 좋아요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 7박 숙박함

8/10 - 좋아요

Michele

좋아요: 청결 상태, 편의 시설/서비스
The room was clean and breakfast was good. Bed wasn't very comfortable and the pillows were little squares half the size of a normal pillow and not comfortable.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kathy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only 3 things we didn’t like was the lack of towels and the shower curtain did not fit the shower. The shower/bath plug did not work well.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ray

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and the breakfast was very nice. The lady at the front desk and the lady with the breakfast we're both very friendly and helpful
2023년 10월에 2박 숙박함

8/10 - 좋아요

Jacquie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was hard to find the correct driveway. The parking lot is deteriorating. Inside nice older property, but outside seemed ill kept & dirty.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Domenic

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The lady at the front desk was awesome however when we went to our room could not help but notice how many room doors had been broken into also when we got to our room the door was standing wide open when we went into the room and pulled the curtains back there was a bullet hole in the window we will never stay there again
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Deborah

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Stacy

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Worst night ever
Clean but all disposable cups were open and put back it their wrapping, bed was terrible had a bow it the middle no matter what you did you rolled to the middle did sleep at all and the worst thing of all bath tub would not drain had to stop in the middle of it let it drain for 15 minutes then finish.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Judith

2023년 8월에 2박 숙박함

8/10 - 좋아요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We spent ten days here. It's not the Marriott, but the place is clean and safe, and the staff were outstanding. Very responsive to your needs.
2023년 9월에 8박 숙박함

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Chamelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff was very nice
2023년 9월에 3박 숙박함

8/10 - 좋아요

Timi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location, lots of stores and shopping
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Gregory j

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Ernst

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed pillows were very small. Also wifi was not working. Other than that, everything else was very good.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Barbara

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good solid place and nice value. Would recommend
2023년 8월에 1박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 7박 숙박함

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Amy

Eastern Ohio adventure
Room smelled very musty, which seemed to permeate everything-especially the pillows. Breakfast was the usual average fair found at most hotels. The door to the room did not seem secure at all. Picked this hotel based on the ratings of other guests, but the ratings/comments do not seem in sync with this hotel
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Joy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and convenient. Beds are comfortable. Bathrooms are rather small.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything at this hotel was satisfactory. The front desk staff were friendly, and check in and out was easy and fast. We were told the pool was open until 10 pm, but we didn't have time to swim so I can't comment on the quality of the pool. There was also a fitness room but we didn't use it. We were happy with the breakfast. There were many options, including waffles, cheese omelets, and sausage along with cold options like cereal, fruit, and yogurt. Our room's level of cleanliness was on par with other 2 or 3 star hotels. The door in the bathroom was definitely old, with paint peeling at the bottom, and the tub was also old, but everything seemed fine. I did notice a few (like 5 total) hairs in the tub and bathroom floor when we arrived. I only probably noticed because i saw other reviews that said the bathroom was dirty, but other than a few hairs, it was clean.
2023년 8월에 1박 숙박함

8/10 - 좋아요

CYNTHIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

David L

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jonah

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible. Smelly. Need Refund.
Showed up after long day of travel to no one at the desk. After 10 minutes someone finally showed and got my partner Pat and I checked in. The attendant had red hair, I believe her name was Grace. I get to my door, and the keycards don't work. I look down the hall and Pat is having same issue but eventually gets in. Had to go back and get a new one, still took like 20 tries to get in door to room 232. I walk in as I'm on a phone call and the light switch doesn't work, and I notice it smells really stale, and that there is a bag in the room, and piles of garbage in the corner. I take a look around and find the bathroom in shambles. My room was never cleaned so I grab all my stuff and go back to the front desk. Front desk was clueless, and didn't know what to do. I told them I needed a new room asap. They finally obliged and got me a new room, no. 236, and told me they gave me a discount. Same issue with keycard. Same smell. Bed hardly made. Fridge is like 50 degrees. Toilet had pee all over. Got through my trip and go to check out, and didn't see my discount reflected. Asked the attendant about it and handed her my receipt. She was old and cranky, don't know her name. She proceeded to rip up my receipt in my face, and tell me it's not their responsibility to give me a discount. I get that I need to take it up with who I booked through, but damn was she rude about it. I am requesting a full refund on my room #232/#236, due to my terrible experience. 0/10.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Sherry

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Place to Stay
We stay at the Best Western Dutch Valley every time we come into town. We always give them a 5 star rating on every category. Their continental breakfast is very good, also. The friendly and pleasant atmosphere makes us feel at home. We highly recommend!
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

ROY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

LaShonda M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was so nice and Hotel very clean.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place with great service
I truly enjoyed my stay. The place was very clean. Wonderful friendly service. The breakfast was amazing and Ms Emily went out of her way to help. She always had a smile. It was great pleasure to be among such great people. I highly recommend this hotel to anyone
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Ginny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Bonnie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was nice and friendly. Great stay.
2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Barbara

가족 여행
좋아요: 청결 상태, 객실의 편안함
Pool was not open, housekeeping was not that great, ice machine on our floor not operating.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Bart 님, Sheffield Village

가족 여행
별로예요: 숙박 시설 상태 및 시설
It’s pretty much a dive. But, with that said there isn’t much in the area to choose from. Hotel is old and has an old musty smell to it. They keep it up, but for me it’s just not a place I’d stay again — I’d go next door to the Holiday Inn Express now that I know better.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Kolin

2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Timothy

가족 여행
좋아요: 직원 및 서비스
The staff was great the breakfast wasnice and convenient. The room was for handy capped. Set up very weird
2023년 6월에 2박 숙박함

8/10 - 좋아요

Nicole

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Sharon

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Filthy. Smelled. Fitness and pool closed. We ordered pillow cases. Gross
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Debra

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Ty

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Retro Feel
Traveling with the Great American Convoy. Property appears older. Décor and furnishings are a bit dated, But everything was clean and in good shape. Room was clean and comfortable.
2023년 6월에 1박 숙박함