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Reviews of Hotel Blue & Cottages, Katoomba

3.5 out of 5
Hotel Blue & Cottages, Katoomba
88 Lurline Street, Katoomba, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 85 out of 268 reviews" "
Rating 8 - Good. 98 out of 268 reviews" "
Rating 6 - Okay. 49 out of 268 reviews" "
Rating 4 - Poor. 18 out of 268 reviews" "
Rating 2 - Terrible. 18 out of 268 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Gabriela

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs maintenance, the smell in the corridors is unpleasant. It might have been a full of character property but now it’s just old. The beds were comfortable but the family room was very small, almost no space between the beds and the windows faced the fence, no landscape, just next door’s windows. I was disappointed as the description of the property said property full of charm, it might have had it but not anymore. At least no the ground floor.
Stayed 1 night in Mar 2024
Response from Hotel Blue Team on Apr 6, 2024
That's a shame you didn't enjoy your stay. We are so sorry was not to your liking.

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and good value for money.
Stayed 1 night in Mar 2024
Response from Hotel Blue Team on Mar 7, 2024
Thanks for taking the time to leave us a great review and rating, we appreciate the feedback.

8/10 Good

Scott, Chisholm

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
She's old, but still has charm and grace. It's funky, but clean and looked after.
Stayed 1 night in Feb 2024
Response from Hotel Blue Team on Feb 28, 2024
Thanks for taking the time to leave us a review.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place - slightly out of town and next to the RSL
Stayed 2 nights in Jan 2024
Response from Hotel Blue Team on Jan 31, 2024
Thanks for the rating and review. Yes RSL right across the road and a 1 min drive into town. We hope to see you next time you are i the area.

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My sister and I booked a twin share room, but ended up really with a room EACH, with steps, a doorway, but no door between them. It was perfect - together, but our own space too! Very unusual, and kind of in keeping with the feeling of being from another era. Comfortable, clean, friendly, everything we could want - and old fashioned. Like revisiting our childhood, but with mod cons!
Stayed 1 night in Jan 2024
Response from Hotel Blue Team on Jan 17, 2024
Thanks for taking the time to leave us a review, we appreciate the feedback.

6/10 Okay

Tori

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Hotel Blue Team on Jan 18, 2024
Glad you enjoyed your stay in the Blue Mountains.

6/10 Okay

Hirman

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Response from Hotel Blue Team on Jan 18, 2024
Thanks for the rating and review, we appreciate the feedback. Glad you enjoyed the location, staff and breakfast.

6/10 Okay

Fabio

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bedroom was ok, however fin oil column heater was defective and couldn't be used on our first night which was a bit of a cold night, having to request an additional blanket instead the next day. Staff were helpful and free breakfast provided was nice. Location is pretty good with a coffee shop and RSL across the street. 3 Sisters and shopping mall within walking distance. The hotel is old and you can see it plus hear it when walking (old building squeaking floor). We didn't feel comfortable in siting in the old sofas on the ground floor because of stains. I also didn't see many guests using them either. Compared to other accommodation available around the area, it seemed to be one of the best options.
Response from Hotel Blue Team on Jan 18, 2024
Thanks for the rating and review.

8/10 Good

Julie

Traveled with family
Liked: Property conditions & facilities, room comfort
Comfy, original, good location, pleasant staff.
A lovely old place with leadlight windows, ornate high ceilings, a common lounge with chess and board games set up . Creaky floorboards with an "old" smell to the place! The staff were friendly and helpful. Despite having a clearly marked gluten free toaster, there was no gluten free bread! Sometimes we got parking on site and other times on the street. Rsl next door was handy for food but a long wait as it was peak times. I would happily stay again. The beds were very comfy, the ensuite was modern but had a shower curtain which allowed water to overspray onto the floor a bit.
Stayed 2 nights in Dec 2023
Response from The Hotel Blue Team on Dec 29, 2023
Dear Julie, thank you very much for taking the time to leave a review.In regards to the GF bread, my apologies, our practice is to reserve the GF option unless requested in booking notes or in person so there is no waste if there aren't any GF guests in house. I'm glad that you enjoyed your stay! and we look forward to having you stay with us again in the future.

6/10 Okay

Verified traveler

Traveled with family
Need improvements
Stayed with family at the cottage for 2 nights. Some of the issues included: •squeaky beds and floor (the corridor) •unable to access internet. Despite we reported to the reception but the only response we received is “ it should be working” •missing some kitchen necessities such as scourer, dish washing tablet •cleanliness is not the greatest
Stayed 2 nights in Dec 2023
Response from Hotel Blue Team on Jan 18, 2024
Thanks for the rating and review.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a fantastic find! It has so much character & history inside, also has chess & checkers for you to play if that’s your thing. It’s directly across the road from the RSL which is a bonus and within a 10 minute walk from the shops.
Stayed 2 nights in Dec 2023
Response from Hotel Blue Team on Dec 13, 2023
Hi Jordan,We are thrilled you enjoyed your stay in the Blue Mountains. Thank you for taking the time to leave us a review and we appreciate the feedback.

8/10 Good

Sonja, Bondi Beach

Traveled with family
Great location, free parking, continental breakfast included and old charm decor. Clean room and friendly staff.
Stayed 1 night in Dec 2023
Response from Hotel Blue Team on Dec 7, 2023
Thanks you so much for taking the time to leave us a review, we are thrilled that you enjoyed your stay, and look forward to welcoming you back, when next you visit the Beautiful Blue Mountains.

6/10 Okay

Tais

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Blue Team on Dec 6, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly & helpful, had a good continental breakfast , very comfortable bed, good bathroom with a very good shower. Enjoyed our 2 night stay.
Stayed 2 nights in Nov 2023
Response from Hotel Blue Team on Dec 6, 2023
Thanks for the rating, we appreciate the feedback.

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old hotel. Very quaint. Bed was very comfortable. Wish we could have stayed a week. Very close to the Blue Mountain Trails.
Stayed 2 nights in Nov 2023
Response from Hotel Blue Team. on Nov 23, 2023
Was great having you stay with us, we appreciate the feedback, you hope to see you when next you visit the Beautiful Blue Mountains.

10/10 Excellent

Serena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic spacious family room. The beds were so comfortable. Great selection for breakfast. Great value for money.
Stayed 1 night in Nov 2023
Response from Hotel Blue Team on Nov 18, 2023
Thanks for taking the time to leave us a review. We appreciate the feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Blue Team on Nov 18, 2023
Thanks for the rating.

2/10 Terrible

Ian

Liked: Cleanliness, amenities
Disliked: Staff & service
They don’t give you what is advised Bar was closed during advertised opening times. No face washer No coffee other than instant for breakfast. Staff seemed to think it was too much trouble to respond to requests.
Stayed 2 nights in Nov 2023
Response from Hotel Blue Team on Dec 6, 2023
Thanks for the feedback. I will look into the issues raised.

6/10 Okay

Jacqui

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Blue Team on Nov 13, 2023
Thanks for taking the time to leave us a rating.

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Blue Team on Oct 24, 2023
Thanks for the rating.

8/10 Good

Hanna

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is old and you can see it. The breakfast was small but really good! There are a lot of stairs in the hotel. Everything was all in all good.
Stayed 2 nights in Oct 2023
Response from Hotel Blue Team on Oct 23, 2023
Hi,Thanks for taking the time to leave us a review, we appreciate the feedback.

8/10 Good

Erin

Liked: Cleanliness, staff & service
Lovely hotel, a little old but room was spacious and bed comfy. In a great location. Pity they don’t utilise the common spaces more- it was all closed up at 6pm, even the bar!
Stayed 1 night in Oct 2023
Response from Hotel Blue Team on Oct 23, 2023
Hi,Thanks for the review and rating, we appreciate the feedback, our bar is currently under a revamp, we still sell drinks upon request.

6/10 Okay

Brenda

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Very cool old hotel but not kept up and needs more cleaning
Stayed 1 night in Oct 2023
Response from Hotel Blue Team on Oct 3, 2023
Hi Brenda,Thanks for taking the time to write a review, we appreciate the feedback.

10/10 Excellent

Betty

Stayed 1 night in Sep 2023
Response from Hotel Blue Team on Oct 14, 2023
Thank you for taking the time to leave a rating.

6/10 Okay

Verified traveler

Liked: Cleanliness
Small, basic room
We stayed for one night. The room was small (and the bathroom minuscule!) but clean and comfortable. There was no milk provided for tea/coffee and the TV antenna was unplugged, so we had to spend some time working out how to get it working. The position of the TV over the bed was very awkward and a bit uncomfortable for watching TV. You wouldn't want to stay here if you were planning to spend much time in the room, but if you just needed somewhere to sleep and wash, it's perfectly adequate. The included self-service continental breakfast was decent, with a range of yoghurts, cereals, fruit, bread spreads and juices available. There was tea and coffee available but we didn't try it. The paperwork we received on checking-in said said the bar was open but it looked closed when we walked past. The walk from the hotel to the shopping area is quite steep, but not too far. There is a good coffee shop across the road and also the RSL for dinner. It's a very short drive to the local attractions.
Stayed 1 night in Sep 2023
Response from Hotel Blue Team on Sep 22, 2023
Thanks for taking the time to leave us a review and rating, we appreciate the feedback.

10/10 Excellent

ellie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Blue Team on Sep 22, 2023
Thanks for the rating.

6/10 Okay

Liam

Stayed 1 night in Sep 2023
Response from Hotel Blue Team on Oct 11, 2023
Hi Liam,Glad you enjoyed your stay.

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Blue Team on Sep 22, 2023
Thank you for the rating.

10/10 Excellent

Daniel

I loved the character and old Charm of the motel. Absolutely beautiful.
Stayed 1 night in Sep 2023
Response from Hotel Blue Team on Sep 20, 2023
Hi Daniel,Thanks for the rating and review. We appreciate the feedback.

10/10 Excellent

Graeme

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The property was clean and comfortable. It was a very pleasant place to stay.
Stayed 1 night in Sep 2023
Response from Hotel Blue Team on Sep 16, 2023
Thank you for the rating and review. We look forward to welcoming you back, when next you are in the Blue Mountains.

8/10 Good

Stevie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and helpful. Great location and not far to walk to the Main Street. RSL is just next door which is convenient for dinner. Beds were comfortable. It is an old heritage style building, which is beautiful and intriguing. If you prefer something more modern, this place might not be for you.
Stayed 1 night in Sep 2023
Response from Hotel Blue Team on Sep 6, 2023
Hi Stevie,Thanks for the review, we appreciate the feedback. Glad you enjoyed your stay.

10/10 Excellent

Aida

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious & stunning. Recommended!
Stayed 1 night in Sep 2023
Response from Hotel Blue Team on Sep 2, 2023
Thanks for the rating and review, we appreciate the feedback, Hope to see you when next you visit the Blue Mountains.

10/10 Excellent

Masako

Stayed 3 nights in Aug 2023
Response from Hotel Blue Team on Aug 31, 2023
Thanks you so much for the rating. Glad you enjoyed your stay.

10/10 Excellent

Monica

Stayed 1 night in Aug 2023
Response from Hotel Blue team on Aug 29, 2023
Thanks for your review Monica! We hope to welcome you back next time you visit the Blue Mountains.

10/10 Excellent

Phillipa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character
Stayed 1 night in Aug 2023
Response from Hotel Blue Team on Aug 29, 2023
Hi Phillipa,Was great having you stay with us, glad to hear you enjoyed Katoomba and our hotel, we are very fond of it as well.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family overnight stay
We stayed in room 25 which is a family room enough for 4 people. Located upstairs away from the traffic. The room itself is tidy, but the tables were a bit dusty. Since it's a family room, we found there were not enough amenities in the room. No spare toilet roll or tissues which should be stocked below the bathroom sink. We requested a spare toilet roll, but found the tissue box only had like 5 tissues left and by then, it was 11pm and no staff were around to replenish. Overall, all staff were friendly and the highlight was the free continental breakfast. It's better than expected, enough DIY hot drinks, cereals and toasts, milk etc. Also liked the fireplaces throughout downstairs to keep the hotel warm. Next door to the modern RSL club which had really delicious food (ate dinner there). Don't mind staying here again overnight if there are no other available modern hotels around at blue mountains.
Stayed 1 night in Aug 2023
Response from Hotel Blue & Cottages team on Aug 15, 2023
Thanks for your review. We're glad you enjoyed the hotel and complimentary continental breakfast. We do apologise there weren't enough amenities in your room, and glad we were able to fix the ones you were able to let us know about. We appreciate the feedback.We look forward to welcoming you back next time you visit the Blue Mountains.Kind regards, Hotel Blue & Cottages team

10/10 Excellent

anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great no croissants though good value
Stayed 1 night in Aug 2023
Response from Hotel Blue team on Aug 10, 2023
Thanks for your review Anne!We're glad you enjoyed the complimentary breakfast and hope to welcome you back next time you visit the Blue Mountains.

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Staff & service, amenities
Really didn't know what to expect, first impression was not the best but when we got inside and to our room and took in the character of the building and realised how cool it was . Breakfast in the morning was good . Kids loved it
Stayed 1 night in Jul 2023
Response from Hotel Blue & Cottages team on Aug 4, 2023
Dear DanielWe are very glad to hear that you had such a wonderful experience staying at Hotel Blue.We look forward to welcoming you back next time you visit the Blue Mountains.Kind regards,Hotel Blue and Cottages team

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lounge/bar room with Open fireplace
Stayed 1 night in Jul 2023
Response from Hotel Blue on Jul 27, 2023
Hi Nick,Thank you for taking the time to share with us your experience. WE are delighted you enjoyed the open fire and cosy lounge area. We look forward to welcoming you back in the near future.Kind regards,Hotel Blue and Cottages Team

8/10 Good

Hong

Traveled with family
Liked: Staff & service, room comfort
Great location and Friendly Staff
Close to the most popular attractions and very convenient to the supermarkets & restaurants
Stayed 2 nights in Jul 2023
Response from Hotel Blue on Jul 27, 2023
Hi Hong,Thank you for your feedback. We are pleased you enjoyed your stay with us in the Blue mountains and look forward to welcoming you back again in the near future.Kind Regards,Hotel Blue and Cottages team

8/10 Good

Lee

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely ‘old world’ decor. Excellent breakfast. Convenient location to shops and a lovely, easy walk to Echo Point.
Stayed 2 nights in Jul 2023
Response from Hotel Blue and Cottages team on Jul 25, 2023
Thanks for your wonderful review, Lee! We're do glad you enjoyed the charm of the hotel, the breakfast and the central location so you could enjoy all that Katoomba has to offer. We hope to welcome you back next time you visit the Blue Mountains!

10/10 Excellent

Heather

Stayed 1 night in Jul 2023
Response from Hotel Blue Team. on Aug 14, 2023
Thank you for taking the time to review your recent stay with us. We hope to welcome you back for another enjoyable stay in the near future.Kind regards,Hotel Blue and Cottages team

6/10 Okay

Kim Sin

Limited breakfast, no hot food
Stayed 1 night in Jul 2023
Response from Hotel Blue on Jul 24, 2023
Dear Kim,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.A hot breakfast would certainly be nice, but with limited staff we are unable to provide this service - so instead we provide a generous continental breakfast free of charge, we do hope you were able to enjoy it!Thanks again for your feedback.We look forward to welcoming you back again in the near future.Warm regards,Hotel Blue and Cottages team"

8/10 Good

Chloe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family of four really enjoyed our stay. The fireplace was lovely and enjoyed sitting by the fire and breakfast was great to be included. Room was clean and spacious. Will definitely come back.
Stayed 1 night in Jul 2023
Response from Hotel Blue on Jul 18, 2023
Hi Chloe, Thank you for sharing your feedback with us. We are delighted you and your family enjoyed your stay with us at Hotel Blue and Cottages. We look forward to welcoming you and your family back again soon.Kindest Regards,Hotel Blue and Cottages team

8/10 Good

Lai Yun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort and clean
Stayed 1 night in Jul 2023
Response from Hotel Blue team on Jul 16, 2023
Thanks for your review Lai, we look forward to welcoming you back next time you visit the Blue Mountains!

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service
Close to everything
Stayed 2 nights in Jul 2023
Response from Hotel Blue team on Jul 16, 2023
Thanks for your review Darren, we look forward to welcoming you back next time you visit the Blue Mountains!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Blue and Cottages team on Jul 8, 2023
Thanks for your 5/5 review, Matthew! We hope to welcome you back next time you visit the Blue Mountains.

6/10 Okay

Nathan

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Hotel Blue & Cottages team on Jul 4, 2023
Thanks for your review Nathan. We hope to welcome you back next time you visit the Blue Mountains.

8/10 Good

Nick

Traveled with family
Liked: Staff & service, room comfort
Rustic old charm.
Stayed 1 night in Jun 2023
Response from Hotel Blue on Jul 3, 2023
Dear Nick,Thank you for your review. We are pleased to hear you enjoyed our cozy rustic atmosphere and we hope to see you again in a near future.Hotel Blue and cottages team

10/10 Excellent

KEVIN

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The heated pool and outdoor space looked brand new. Had a great time having a night swim in the middle of winter. The location was great, right across the street from the marina. The room was also very clean and updated. Highly recommended!
Stayed 1 night in Jun 2023
Response from Hotel Blue on Jul 3, 2023
Hi Kevin,Thank you for your review but you probably wrote the review for different hotel as we are in the mountains and we do not have pool :) Thank you regardless and wish you all the best on your next adventures.Hotel Blue and cottages team