스튜디오 스위트, 퀸사이즈침대 1개, 금연 | 저자극성 침구, 책상, 노트북 작업 공간, 암막 커튼

마이크로텔 인 앤드 스위트 바이 윈덤 오스틴 에어포트 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 558개 이용 후기 중 344개" "
평점 8 - 좋아요. 558개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 558개 이용 후기 중 44개" "
평점 4 - 별로예요. 558개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 558개 이용 후기 중 21개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Lydia

단체 여행
좋아요: 편의 시설/서비스
Everything was fine
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very relaxing and quiet stay
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Paula,We are delighted to hear that you had a relaxing and peaceful stay with us. Guest satisfaction is our top priority, and we are pleased that you found our hotel environment conducive to rest and relaxation. We truly value your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient access to the airport
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Denise,We're pleased to hear you found our hotel conveniently located for airport access. Your feedback is valuable for us to continue providing excellent service to our guests. We appreciate your kind rating and hope to welcome you back again soon for another favorable stay.

6/10 - 괜찮아요

Efren A.

가족 여행
좋아요: 직원 및 서비스
The hotel is clean and the staff are polite, the problem was that the elevator was not working and we were placed on room 101 and we could not sleep with the door noice banding all night and customers going to the second floor.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Efren A.,We appreciate your feedback on our clean facilities and courteous staff. Regarding the elevator issue and noise disruptions near your room, we regret any inconvenience caused during your stay. Your comments will be shared with the relevant teams for further review and improvement in our services.

10/10 - 훌륭해요

Paola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Paola,We are delighted to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back again soon for another exceptional experience.

10/10 - 훌륭해요

velia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Operations Manager. 님, 2024년 3월 22일
Thank you Velia, for the great rating, it means alot to us at Microtel Austin.

10/10 - 훌륭해요

Sonia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Sonia,We appreciate you taking the time to share your thoughts on your stay with us. Your feedback helps us maintain our high standards of cleanliness. If you have any further comments or suggestions, please don't hesitate to reach out.

8/10 - 좋아요

Tammie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was great! I can during spring break so it was pretty noisy. The only thing we didn’t like was the beds were very uncomfortable. Anything else was great!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Tammie,Thank you for sharing your experience with us. We are delighted to hear that you found our property great overall. We apologize for any noise disturbance during your stay and appreciate your feedback on the comfort of the beds. Your comments help us improve our services for future guests.

8/10 - 좋아요

Richard 님, Park City

Location and price.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Richard,We appreciate your feedback on our hotel's location and pricing. If you have any further comments or concerns, please feel free to reach out to our management team directly. Safe travels!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shoer clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kevin,We appreciate your feedback regarding the cleanliness of our showers. Please contact our management team directly to discuss your experience further. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Timothy John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this modern hotel. Breakfast is prepackaged heat up food, yogurt, fruit, cereal, bagels, muffins, juice, coffee, pancakes. Food is average but ok. Loved the staff and beds were comfortable.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Timothy John,We are thrilled to hear you enjoyed your stay with us and found our hotel to be modern with a friendly staff and comfortable beds. Your feedback on the breakfast options is appreciated, and we will share it with our team for future improvements. Thank you for choosing our hotel, and we hope to welcome you back soon!

8/10 - 좋아요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walls are thin and the mattresses could be more comfy (they’re pretty stiff) but the parking lot was not a heavily trafficked area like some hotels in Austin and the service desk takes down car vehicle info to keep people who aren’t hotel guests out of the parking lot. Safe environment.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Melissa,We appreciate your feedback regarding the noise levels and mattress comfort. We are glad to hear you found our parking lot secure and our service desk attentive to guest safety. Your comments help us improve the guest experience.

10/10 - 훌륭해요

Eilyn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Muy limpio
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Eilyn,We are pleased to hear that you found our hotel to be very clean. Our team works hard to ensure all our guests have a comfortable stay. Thank you for your positive feedback!

8/10 - 좋아요

Sebastien 님, St Irenee

출장 여행
좋아요: 청결 상태, 직원 및 서비스
can you tell the manager to sit on the toilet of 208 and tell us if they likes it or not? can't you clean your stuff or replace it?
2024년 3월에 2박 숙박함
답변 제공: Operations Manager. 님, 2024년 3월 13일
Hello, We will certainly get to the bottom of your concern as soon as we can, apologies if it was something you felt you could not report to the front desk at the time so we could have taken care of it right away.Appreciate the attention you brought to this issue.

8/10 - 좋아요

Valerie

Nothing unique. Walls laler thin
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Valerie, We appreciate your feedback on your recent stay with us. We strive to ensure all guests have a comfortable experience. Should you have any future concerns, please don't hesitate to reach out to our management team directly for assistance.

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Eduardo,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 - 좋아요

Daniel

연인과의 여행, 가족 여행
좋아요: 청결 상태
Decent stay. Nothing stood out other than the locking door at night and planes flying overhead. Bed was comfortable, breakfast provided in mornings
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Daniel,We appreciate your feedback on your recent stay with us. We are glad to hear that you found the bed comfortable and enjoyed our breakfast offerings. If you have any further concerns, we recommend reaching out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 - 별로예요

Sarah N

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was hair in the shower when we got there
2024년 3월에 1박 숙박함
답변 제공: Operations Manager. 님, 2024년 3월 7일
We apologize for this oversight and will make sure it doesn't happen again, we hope your stay otherwise was pleasant.

10/10 - 훌륭해요

T'ara

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello T'ara,We are thrilled to hear that you had a wonderful stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Evelyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Friendly and efficient staff. They actually have breakfast in the am.
답변 제공: Manager 님, 2024년 3월 6일
Hello Evelyn,We are delighted to hear that you appreciated our clean facilities, friendly staff, and breakfast options during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

8/10 - 좋아요

Toni

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to airport.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Toni,We are delighted to hear that you found our hotel convenient for your travels to the airport. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Viviana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love everything really comfortable
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Viviana,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 - 훌륭해요

CATHERINE

2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello CATHERINE,We're thrilled to hear you had a wonderful stay with us! Our team looks forward to welcoming you back in the future for another fantastic experience.

2/10 - 너무 별로예요

Graham

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A hotel that can't deliver a hot shower gets no points.
2024년 2월에 2박 숙박함
답변 제공: Operations Manager. 님, 2024년 3월 4일
Hello sir, Apologies if you had issues operating the bath faucet handle, sometimes the handle operation can be a bit different at hotels, than what you are use to.What you may have perceived to be the handle orientation for hot water, may actually been inadvertently set to cold, as we verified all hot water in property was correctly working and adequate during the time of your stay.We apologize again for the misunderstanding.

2/10 - 너무 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible experience! Walked in to dirty towels in the bathtub, trash and liquid gunk in the ice bucket and some sort of wet, colorful gunk on the carpet, staining our socks. Was told by staff we could check out (it was after 9 pm and we had traveled all day) and get a full refund or suck it up! We were treated like we were making it all up, really did not appreciate the staff’s attitude, very argumentative. We were told that a quality check had been done, there’s no way that happened! Will never, ever darken a Sleep Inn’s door again!
2024년 2월에 1박 숙박함
답변 제공: Operations Manager. 님, 2024년 3월 1일
Hello mam, It looks like you are reviewing a Sleep Inn, but this reservation was at a Microtel mam, if you can please check this info and make any correction as no issues were recorded during your stay here at Microtel Inn and Suites Austin.

2/10 - 너무 별로예요

Devaraj

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Flight schedule got changed. Property is not ready to listen to customer issue. Not business friendly
2024년 2월에 1박 숙박함
답변 제공: Operations Manager. 님, 2024년 3월 1일
Apologies sir you felt we did not meet your expectations. Looks like this was a fully prepaid non refundable booking, and we have to adhere to the booking website's policies and rules.We recommend booking direct with us, as we are much more flexible on cancellations and flight change issues and we would be happy to work with you in the future.Appreciate your comments.

8/10 - 좋아요

Eugene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport and reasonable rate for just a 2 night stay. Breakfast was a bit underwhelming but was better than no breakfast offering.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Eugene,We appreciate your feedback on our convenient location and pricing for your stay. We'll share your thoughts on breakfast with our team for future improvements. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Arthur

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service. Very clean room
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Arthur,We are thrilled to hear that you received excellent customer service and found your room very clean during your stay with us. Our team works hard to ensure all guests have a memorable experience. Should you have any further feedback, please do not hesitate to reach out to us.

6/10 - 괜찮아요

darlene

The security lock on door was broken. Didn't feel safe!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello darlene, We're sorry to hear about your experience. Your feedback is valuable, and we encourage you to reach out to our management team to discuss this matter further. Your safety is our top priority, and we will address any concerns promptly.

10/10 - 훌륭해요

Sergey

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Sergey,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back soon for another outstanding experience.

6/10 - 괜찮아요

Sravanthi

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are super small and can hear everything with or without windows closed.
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Sravanthi, We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team continually strives to improve our accommodations. For future visits, feel free to request a room in a quieter location or with additional soundproofing. Your comfort is important to us, and we hope to welcome you back for a more enjoyable experience.

8/10 - 좋아요

Melek

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Melek, We appreciate you choosing to stay with us. Please feel free to reach out to us directly if there is anything we can do to further enhance your experience next time.

10/10 - 훌륭해요

Tom

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was convenient. Easy to check in & out. Staff was accomodating.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Tom,We are glad to hear you found our location convenient and check-in process smooth. Our staff takes pride in providing excellent service. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Ralph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean. It was convenient for me. The price was right. The staff was attentive. The $10 upgrade made it perfect.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Ralph,We are glad to hear that you found our hotel clean, convenient, and with attentive staff. We always aim to provide a great value for our guests. Should you have any further feedback or inquiries, please don't hesitate to contact our management team directly.

6/10 - 괜찮아요

Jerome

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Jerome, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your recent visit. We value your input and aim to continually improve our guests' experience.

8/10 - 좋아요

Ilda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Ilda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Michele

연인과의 여행
좋아요: 청결 상태
There appeared to be a homeless person sleeping in their car in the parking lot. Limited breakfast selection
2023년 12월에 1박 숙박함
답변 제공: Operations Manager. 님, 2024년 2월 19일
Hello Michele,Thank you for the review and alerting us to unauthorized persons in our parking lot, certainly a problem we take seriously and have enforced strict guidelines against, along with area security we will rectify any future issues.As for the breakfast mam, we apologize you felt our breakfast options were limited, we do try to keep a full spread, such as 3 types of cereal, 3 types of muffins and bagels, toast, hard boiled eggs, breakfast sandwiches and tacos, apples, yogurt, etc. this a a full continental breakfast.Thank you for the feedback.

8/10 - 좋아요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Sarah,We are pleased to hear that you enjoyed your room during your stay with us. Your comfort is our top priority, and we strive to provide a positive experience for all our guests. Should you have any additional feedback or if there is anything we can do to enhance your future visits, please do not hesitate to reach out to us. Thank you for choosing to stay with us, and we look forward to welcoming you back.

10/10 - 훌륭해요

Raul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and affordable hotel near airport
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Raul,We appreciate your positive feedback on our convenient location near the airport. We strive to offer competitive rates for our guests. Your comments will be shared with our team for their efforts. Thank you for taking the time to review your stay with us.

8/10 - 좋아요

Ramiro

El hotel está muy bien solo que los desayunos necesitan más variedad en los alimentos
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Ramiro, Agradecemos sus comentarios y tomamos en cuenta su sugerencia para mejorar nuestros servicios. Nos alegra saber que disfrutó de su estancia en general. ¡Esperamos tener la oportunidad de recibirlo nuevamente en el futuro!

10/10 - 훌륭해요

Humberto Alejandro

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Great
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Humberto Alejandro,We appreciate your feedback and are pleased to hear you had a positive experience at our hotel. Your satisfaction is important to us, and we hope to welcome you back in the future for another great stay.

10/10 - 훌륭해요

rafael

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello rafael,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good, clean and convenient at a great price!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Barry,Thank you for sharing your positive feedback regarding our hotel. We are delighted to hear that you found our property to be good, clean, and convenient at a great price. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Darryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Darryl,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - 훌륭해요

Alfredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Alfredo,Thank you for your feedback! We're glad to hear that you found our hotel to be a good place. We appreciate you choosing to stay with us and hope to welcome you back in the future for another enjoyable experience.

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never disappoints
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Denise,Thank you for your feedback! We're thrilled to hear that we consistently meet your expectations. Our team works hard to ensure that each guest has a positive experience. We appreciate your support and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely clean, friendly helpful staff.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Denise,Thank you for your kind words about our clean hotel and friendly staff. We are delighted to hear that our team was able to provide helpful service during your stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Zeriah

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed my stay staff was nice and place was very clean
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Zeriah,Thank you for choosing to stay with us and for sharing your positive experience! We are delighted to hear that our staff provided you with excellent service and that you found our hotel to be clean. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is the cleaniest hotel I’ve stayed in. Staff are friendly, room is good size with plenty of shelving/closet space. Definitely recommend staying here.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Denise,Thank you for your positive feedback! We are delighted to hear that you found our property to be exceptionally clean and that our staff was friendly. We appreciate your recommendation and hope to welcome you back in the future.

10/10 - 훌륭해요

Roxanne E. 님, Chino Hills

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our flight got delayed so we missed our connecting flight and could not fly out until the morning. We stayed at this hotel and was convenient and good price for 1 night. This hotel was clean and comfortable.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Roxanne E.,Thank you for choosing our hotel for your unexpected layover. We are glad to hear that our convenient location and affordable pricing met your needs. Providing a clean and comfortable stay is our top priority, and we're pleased that we were able to meet your expectations. We hope to have the opportunity to welcome you again in the future.