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코트야드 바이 메리어트 샌프란시스코 유니언 스퀘어 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 629개 이용 후기 중 232개" "
평점 8 - 좋아요. 629개 이용 후기 중 222개" "
평점 6 - 괜찮아요. 629개 이용 후기 중 108개" "
평점 4 - 별로예요. 629개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 629개 이용 후기 중 24개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

HWAJOONG

2020년 1월에 1박 숙박함

6/10 - 괜찮아요

Varun Thayil

별로예요: 직원 및 서비스
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for taking the time to submit this feedback, Varun.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - 훌륭해요

Matthew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my time and I hope that I can stay at a Marriot again in the near future.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Matthew, it's wonderful to hear about your enjoyable experience at the Courtyard by Marriott San Francisco Union Square. We're thrilled to know we made your stay special and we hope to see you again in the future for another superb visit.

10/10 - 훌륭해요

Isabella

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Isabella, thank you for choosing Courtyard by Marriott San Francisco Union Square and leaving such a wonderful rating. We value your support and hope to welcome you back on your next visit to San Francisco.

8/10 - 좋아요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large homeless population in this district
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Nicole, thank you for your feedback. While the location of the Courtyard by Marriott San Francisco Union Square is in a vibrant and lively part of the city, we understand that the urban environment can be a concern for some guests. Your comfort and satisfaction are important to us and we appreciate your understanding.

10/10 - 훌륭해요

David 님, Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
efficient check-in
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
David, thank you for sharing your experience at Courtyard by Marriott San Francisco Union Square. We're delighted to hear you appreciated our swift check-in process. We aim for this efficiency across all our services. We look forward to seeing you again soon.

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Brenda, it's excellent to hear that you had a positive experience at Courtyard by Marriott San Francisco Union Square. We are grateful for your feedback and are thrilled we could exceed your expectations. We look forward to hosting you again on your next visit to San Francisco. Safe travels!

8/10 - 좋아요

Sharalynne

좋아요: 숙박 시설 상태 및 시설
Comfortable
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Sharalynne, thank you for choosing to stay at Courtyard by Marriott San Francisco Union Square. We're thrilled to learn that you found your stay comfortable. We aim to ensure the utmost relaxation for all our valued guests. We look forward to welcoming you back for another tranquil stay in the future.

10/10 - 훌륭해요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Area was a bit sketchy
답변 제공: Customer Service 님, 2024년 2월 26일
Luis, thank you for your feedback. We understand that every area has its own distinct personality, and we are located in a lively part of the city. We hope that this factor has not completely overshadowed the positive aspects of your stay at Courtyard by Marriott San Francisco Union Square. We value your input and hope to welcome you back in the future.

10/10 - 훌륭해요

Patti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Patti, it's wonderful to see a perfect rating for the Courtyard by Marriott San Francisco Union Square. We're delighted you had a positive experience and hope you consider us for any future visit to San Francisco. Thank you for choosing us!

8/10 - 좋아요

Garcia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recommend getting this hotel it was clean
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Garcia, thank you for recommending Courtyard by Marriott San Francisco Union Square. We're delighted to hear you found our rooms clean and enjoyable. We're certainly eager for your return visit!

10/10 - 훌륭해요

Gevik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bathrooms are tiny but it is what it is. Mine had a weird gross food smell. Wouldn’t go away.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Gevik, we're pleased to see your high rating, but do take note of your comment about the bathroom condition at Courtyard by Marriott San Francisco Union Square. Our team want guests to have the best experience possible, so we're grateful for your feedback. We'll certainly pass along your comments to encourage improvements in these areas. We hope to welcome you back on your next visit to San Francisco.

2/10 - 너무 별로예요

edwin

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Edwin, it seems your stay with us did not meet your expectations. We take all feedback very seriously and will use your rating to make necessary improvements. We do hope you'd consider giving us another opportunity to better serve you in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 객실의 편안함
Lots of poop
The hotel was clean and the location is not great. Lots of poop on the street abd the neighbooring hotel had lots of cops 50% of the time were there. Very insecure at night. Staff was friendly but the location was horrible.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
We greatly appreciate your feedback. It's wonderful to know our team's hospitality met your expectations, even if other aspects fell short. Safety and cleanliness of the surrounding area are important to us and we're always working to advocate for improvements. We deeply regret that you felt uneasy during your stay. Please rest assured that our guests' safety is our utmost priority. We hope to have the opportunity to welcome you back in the future under different circumstances.

6/10 - 괜찮아요

Karina

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La zona se siente insegura y sucia.
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Karina, es lamentable escuchar tus inquietudes sobre los alrededores. Entendemos la importancia de un ambiente cómodo y seguro para nuestros huéspedes. Sus comentarios son valiosos y nos permiten evaluar y mejorar la experiencia de nuestros huéspedes. Esperamos tener otra oportunidad de servirle mejor en el futuro.

10/10 - 훌륭해요

Raquel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Housekeeping was amazing
2023년 12월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Raquel, it's delightful to hear that you found our housekeeping to be exceptional. At Courtyard by Marriott San Francisco Union Square, we take pride in offering top-notch services so guests like you can have an enjoyable stay. We look forward to seeing you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grate room.bad velet service
Had to wait over 50 minutes from request time to get my car.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
We appreciate your feedback regarding the car retrieval delay. Timeliness is a key aspect of our services and it's regrettable that your experience did not align with this. Please know we're working on strategies to improve this aspect of our service. We hope to have another opportunity to provide you with a more efficient experience in the future.

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra läge o trevlig personal
Hotellet ligger bra i staden men väldigt mycket uteliggare i området
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Anna, tack för att du känner igen Courtyard by Marriott San Francisco Union Squares centrala läge. Vi erkänner att staden har sina utmaningar, men våra teammedlemmar är alltid tillgängliga för att garantera säkerheten och komforten för våra gäster. Vi ser fram emot att välkomna dig tillbaka under ditt nästa besök i staden!

10/10 - 훌륭해요

Katherine 님, Fresno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff at check in was awesome!
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 11일
Katherine, it's fantastic to hear that you had such a positive experience at Courtyard by Marriott San Francisco Union Square. We're proud of our exceptional team members - it's encouraging to know they left a positive impression on you during the check-in process. Thank you for leaving this review, we hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location for a weekend trip!
Hotel was nice and in a good location where you can walk to some restaurants and coffee shops. For any other tourist attractions you need to catch public transit or Uber/Lyft. The only “negative” aspect of our stay was that the bathtub would clogged. Front desk was nice and allowed us to check in early and store our luggage for a few hours after we checked out.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Thank you for this valuable review. It's great to hear that you were able to enjoy the advantageous location of Courtyard by Marriott San Francisco Union Square. We apologize for any inconvenience caused by the bathtub and appreciate your patience in this matter. It's excellent to know our team members could assist with early check-in and luggage storage. We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and efficient staff, definitely would stay here again!
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Michelle, we're thrilled to hear your experience at Courtyard by Marriott San Francisco Union Square was positive. It's also wonderful to know our efficient and welcoming team members made your stay memorable. We eagerly look forward to your next visit!

6/10 - 괜찮아요

Kevin

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
The location of this property is not ideal. The area is very rough. Sirens drove past regularly and kept us up at night. The rooms are on the smaller side. We had 2 rooms both with double beds. The bathrooms are tiny with no counter space. They were also dirty and looked worn. Due to the area it smelled immediately after steeping out onto the sidewalk. Would not recommend and the surrounding area isn’t very safe.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 19일
Kevin, it's disappointing to hear that your stay didn't meet expectations, particularly regarding the city sounds and the compact nature of our rooms. Rest assured, we take cleanliness very seriously and strive to maintain a fresh atmosphere. We understand that everyone's location preference varies and we regret if the surrounding area wasn't to your liking. It's our hope that we can have another opportunity to provide a better experience in the future.

6/10 - 괜찮아요

Vanessa

2023년 9월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 4일
Vanessa, thank you for taking the time to provide a rating based on your recent stay. We're committed to constantly improving our guest experience, and your feedback is vital for that. Thank you for staying with us and we hope for the opportunity to exceed your expectations during your next visit.

10/10 - 훌륭해요

Pamela

좋아요: 편의 시설/서비스
Ice machine was out
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 21일
Pamela, thank you for your feedback. We have noted your remarks about the ice machine and apologize for any inconvenience caused. On a positive note, we're pleased to see that you had a positive experience overall and we'd like you to know that you're 5-star rating validates our consolidated efforts to provide excellent guest experiences. With that, we hope to welcome you back soon. Thank you and safe travels!

10/10 - 훌륭해요

Ingrid Marie 님, Tucson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay and the staff was friendly. Would recommend to friends that want to stay in downtown San Francisco. Easy to walk to great food and shopping.
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 5일
Ingrid, thank you for recommending the Courtyard by Marriott San Francisco Union Square. We're thrilled to hear you had an enjoyable stay and that our friendly team members contributed to a wonderful experience. Indeed, we always aim to provide easy access for our guests to enjoy San Francisco's vibrant food scene and shopping facilities, and we're glad it did not come unnoticed during your stay. We can't wait to welcome you back in the future for an equally magnificent experience!

2/10 - 너무 별로예요

Roberto

2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 11일
We appreciate you taking the time to share your feedback, Roberto.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 - 좋아요

MARCOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien
2023년 8월에 8박 숙박함
답변 제공: Customer Service 님, 2023년 8월 21일
¡Gracias por la calificación de 4 estrellas, Marcos!¡Qué bueno que su estadía en el Courtyard by Marriott San Francisco Union Square fue tan placentera! Nos esforzamos por alcanzar la excelencia, por lo que esperamos recibirlo nuevamente pronto para una experiencia aún mejor.¡Gracias de nuevo por los comentarios!

6/10 - 괜찮아요

Maria

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Small bathroom
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 20일
Maria, thank you for sharing your feedback. We're sorry to hear that the dimensions of our facilities didn't fully meet your expectations. Each design element is intended to create a balance between comfort and functionality. We appreciate your perspective and hope for another opportunity to better serve you in the future.

10/10 - 훌륭해요

RICHARD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 16일
Richard, we're delighted to hear you had an exceptional stay at Courtyard by Marriott San Francisco Union Square! We look forward to welcoming you back for another positive experience during your next visit to San Francisco. Thank you for sharing your rating. Safe travels!

8/10 - 좋아요

John

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 16일
Thank you for this lovely rating, John!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard by Marriott San Francisco Union Square. We'd like to share an even better experience with you soon.

8/10 - 좋아요

Naslyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very clean and had great service.
2023년 8월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 8월 11일
Naslyn, it warms our hearts to know you appreciated the cleanliness and exceptional service at Courtyard by Marriott San Francisco Union Square. Your kind words motivate us to continue providing top-tier hospitality. We hope to welcome you back soon!

6/10 - 괜찮아요

Nik

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Stranger entered my room
Someone walked into my room at 9 am and woke me up even with the DND sign in the door. Hotel staff did not much care when I mentioned it. Super unprofessional and did not make me feel comfortable there.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 8일
Hello Nik,We're truly sorry that your peace was disturbed during your stay. It's very unusual and certainly not aligned with our high standards of guest privacy and service. We appreciate you raising this concern and assure you that it will be looked into. We always aim to help guests feel secure and well taken care of. Thank you for giving us an opportunity to improve. We'd be glad to host you again in the future and offer a better experience.

8/10 - 좋아요

Arturo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BAÑO Y SEGURIDAD.
TODO MUY BIEN MUY AGRADABLE, SOLO UN DETALLE NOS TOCO UNA HABITACION CON TINA Y FUE MUY INCOMODO BAÑARSE YA QUE ESTABA MUY ANGOSTA Y EL PISO MUY CURVO NO SE PODIA PARAR UNO BIEN, INCOMODO Y PELIGROSO, POR OTRO LADO LA UBICACION DEL HOTEL ES BASTANTE BUENA PERO HAY MUCHO INDIGENTE Y DROGADICTOS Y SE SIENTE UNO MUY INCOMODO PORQUE NO SABE UNO EL PROCEDER DE TODA ESA GENTE.
2023년 7월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 8월 5일
Hola Arturo,Gracias por escoger el Courtyard by Marriott San Francisco Union Square y por dejar un comentario.Lamentamos los inconvenientes ocurridos durante su estancia, como el tema de la comodidad del baño y la inquietud que algunos aspectos del entorno local pudieron haberle causado.Mejorar la experiencia de nuestros huéspedes es siempre nuestra meta primordial y trabajamos para hacer mejoras continuas.Apreciamos sus observaciones y esperamos que nos brinde la oportunidad de servirle mejor en el futuro.Saludos,

10/10 - 훌륭해요

Gardner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 5일
Thank you for sharing, Gardner!At Courtyard by Marriott San Francisco Union Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Eva

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No info given of nearby Restaurant, the hotel Restaurant was closed the entire time there. No, information given for WiFi, WiFi available was unsecured my Norton security would not allow me to use the unsecured WiFi. Our stay was very nice, clean room, we had a beautiful view of the city.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 5일
Hello Eva,We're pleased to hear you enjoyed the cleanliness of your room and the wonderful city view at Courtyard by Marriott San Francisco Union Square. We appreciate your feedback about the restaurant and WiFi availability; it's valuable in helping us reach higher standards. Looking forward to your next visit. Enjoy your day!

2/10 - 너무 별로예요

arun

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Terrific
Room was like a prison cell no windows no views parking was very expensive front desk very slow bathroom has mildew very weird shower drain all water going out of shower stall tv vey old pictures very dull
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 24일
I apologize for the disappointment and inconvenience you experienced during your stay. It's disheartening to hear that the room did not meet your expectations and that there were issues with the amenities and cleanliness.We take your feedback seriously and will investigate the concerns you've raised to ensure that improvements are made. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance.Regarding the parking cost, we understand that this can be a concern for our guests, and we'll take your feedback into account as we review our pricing options. Your comments about the front desk staff, bathroom, and TV have been duly noted, and we'll address these areas to enhance the overall guest experience.Once again, I apologize for the inconvenience and frustration you encountered during your stay. We appreciate your feedback, as it helps us identify areas that need improvement. If there's anything else we can do to address your concerns or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly.Thank you for staying with us, and we hope you'll consider giving us another chance in the future to provide you with a more positive experience.

8/10 - 좋아요

Allyson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 24일
Thank you for sharing your thoughts with us, Allyson!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard by Marriott San Francisco Union Square.

10/10 - 훌륭해요

Angeline 님, Scranton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great people working there.
2023년 7월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 7월 13일
Thanks for the fantastic review, Angeline!It's excellent you had such an amazing stay at Courtyard by Marriott San Francisco Union Square! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 - 훌륭해요

LILIA ALEJANDRA

2023년 6월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 7월 6일
Thank you for taking the time to leave this wonderful rating, Lilia! We hope to see you again soon at Courtyard by Marriott San Francisco Union Square so we can share yet another amazing experience!

8/10 - 좋아요

Evan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place itself was nice. The immediate surrounding area was getto.
2023년 7월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 7월 5일
Thank you for the 4/5 rating, Evan!We're happy you had a pleasant stay with us and appreciated our property. It's unfortunate you had such challenges with our location. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

8/10 - 좋아요

ian 님, laguna niguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was nice, room was very small but clean. Car valet service was good and well organized with off site parking … but $70 per day The area was actually The Tenderloin and not really in the nicer area around union sq. It’s not bad at all but need to be aware of your surroundings especially at night.
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 5일
Thank you for taking the time to share your 4/5 review with us, Ian.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

2/10 - 너무 별로예요

Karan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Area is not safe. Homeless people around
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 6일
We appreciate the feedback, Karan.We sincerely apologize for any concerns or discomfort you experienced regarding the surrounding area. Please rest assured that we prioritize the well-being of our guests and implement appropriate measures to maintain comfortable and safe accommodations.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

JOSEPH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was pretty easy to get to considering that it’s in San Francisco. But when you first walk into the property, it’s very nice looking clean. The staff is extremely friendly and nice. The rooms are really nice clean. They smelled great. We had a great view of San Francisco. The only downside is that the bathroom is really small so it’s kind of hard to move around and get dressed in but that’s the only downside other than that this property is really great.
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 29일
Thank you for taking the time to share this lovely review, Joseph!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our prime location, cleanliness, stunning views and friendly staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our facilities with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

6/10 - 괜찮아요

Joe

출장 여행
좋아요: 직원 및 서비스
I made a reservation at Club Wyndham Canterbury, San Francisco. When arriving to the hotel, I was informed it was overbooked and ended up moving to another hotel not of my choice.
2023년 6월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 3일
Hello Joe,Firstly, we want to express genuine regret for the inconveniences you encountered upon your arrival. No guest should have to deal with being moved to another hotel against their preference. We understand how frustrating it is, especially after looking forward to staying in the chosen hotel and expecting everything to be in place.In the hospitality industry, we do recognize that overbooking occasionally occurs due to unforeseen circumstances beyond our control. Nevertheless, we sincerely apologize for the complications and the disappointment it caused you. Our guests' satisfaction is paramount and we never want anyone to experience what you did.We acknowledge the inconvenience of moving location as it can disrupt your travel plans or even lost opportunities to visit nearby attractions. We understand and agree that such disruptions can take away from a planned enjoyable experience and the anticipation of residing in one's selected accommodation.We'd like to assure you that situations like these are not typical, and we're deeply sorry that you encountered this during your visit. We will take all the necessary measures to ensure that similar incidents do not occur in the future. We appreciate you taking the time to share your feedback, as it helps us pinpoint areas we need to focus on for improvement.We hope that despite this setback, you will consider staying with us again in the future. We'd love to have the chance to provide you with a more traditional and pleasant experience. Once again, we acknowledge your frustration and offer our deepest apologies.

10/10 - 훌륭해요

Dominic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff all around are amazing
2023년 6월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 6월 20일
Thank you for sharing this wonderful review, Dominic!We are very pleased to hear that you had an enjoyable experience at Courtyard by Marriott San Francisco Union Square! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

8/10 - 좋아요

Jocelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved my stay here! The room was the perfect size for a solo traveler! The only thing that would have made my stay even better would be an indoor pool, haha!
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 16일
Thank you for the great review, Jocelyn!We're happy you had a pleasant experience with us! However, we regret that our amenities didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience!

8/10 - 좋아요

Jesus

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The homeless population in the surrounding neighborhood is many. The hotel itself is nice. There are several good Thai restaurants within a block or two.
2023년 6월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 6월 17일
Jesus,Thank you for taking the time to share your experience at Courtyard by Marriott San Francisco Union Square. We are pleased to know that you found our hotel to be nice and that you appreciated the nearby Thai restaurants for their convenience and quality.We understand your concern regarding the surrounding neighborhood, and while it is an aspect beyond the hotel's control, we are committed to offering a comfortable and secure environment for our guests by ensuring the safety measures within the property are in place.We hope to have the opportunity to welcome you back to Courtyard by Marriott San Francisco Union Square soon, and provide you with an even more enjoyable visit.

10/10 - 훌륭해요

Christine

2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 6월 24일
Thank you for sharing, Christine!At Courtyard by Marriott San Francisco Union Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Xi

2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 22일
Thank you for the perfect rating, Xi!We are very pleased to hear that you had a wonderful stay at Courtyard by Marriott San Francisco Union Square. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 29일
Thank you for the fantastic rating, Robert!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard by Marriott San Francisco Union Square! We can't wait to see you again soon.