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홈우드 스위트 바이 힐튼 시더 래피즈 - 노스 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 646개 이용 후기 중 398개" "
평점 8 - 좋아요. 646개 이용 후기 중 163개" "
평점 6 - 괜찮아요. 646개 이용 후기 중 46개" "
평점 4 - 별로예요. 646개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 646개 이용 후기 중 17개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Doreen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Kimberly

가족 여행
좋아요: 직원 및 서비스
Garbage wasn’t picked up daily even outside of the room
2024년 4월에 2박 숙박함

8/10 - 좋아요

Nancy 님, Dayton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the full kitchen suite. Great for grandparents hosting grandchildren. Couch was worn but room was very clean and kitchen was well maintained and equipped. Will definitely stay here again.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Nancy 님, Dayton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved having a suite with a door to the bedroom. The kitchen was great and stocked with essential items. I will stay here again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Brenden

2024년 1월에 1박 숙박함

8/10 - 좋아요

Megan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

colleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Jodi

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was pretty run down. Our room was not super clean and there was no shampoo in the shower. The bathroom floor had not been moped. You could still see footprint from previous guest on the floor.

10/10 - 훌륭해요

Gloria

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Customer Service
Thank you for great service, nice hotel, I came to town for Retirement.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jay

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
bed was terrible
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 30일
Jay, we're truly sorry to hear that the comfort of the bed didn't meet your expectations. Ensuring a good night's sleep is integral to our guests' experience, and we regret that we fell short in this regard. We appreciate your feedback as it helps us strive for improvements. We hope for a chance to better serve you in the future.

6/10 - 괜찮아요

Dan

2023년 11월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
I I’ll try somewhere else next time.
Lobby was very clean and updated. Room was dirty. Table had water rings on it. Bathroom floor, bathroom door and walls had quite a bit of dirt smudges/streaks/stains. Mirrors looked dusty and streaky. Complained about it and when it got cleaned a day later, it was better but not great and our beds weren’t made. If I ever stay in Cedar Rapids again, I’ll try somewhere else. Employees were very nice though!
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 19일
It's promising to hear that you appreciated the cleanliness of our lobby and our friendly team. We regret to hear about your experience with the room cleanliness and are committed to improving this key area of service. Cleanliness is a top priority and your feedback is instrumental in helping us improve. We're sorry for the inconvenience and hope you will consider giving another chance next time your travels bring you to the area.

8/10 - 좋아요

Thomas J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and spacious. The staff was very nice and accommodating. My only complaint lies in the comfort of the mattress. It was hard and not very comfortable. I prefer a softer mattress.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Thomas J, thank you for sharing your positive feedback about Homewood Suites by Hilton Cedar Rapids-North. We're thrilled to hear our clean, spacious rooms and friendly team members met your expectations. We've noted your preference for a softer mattress. We continually strive to improve guest comfort, and your input is valuable. We can't wait to welcome you back in the future.

10/10 - 훌륭해요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great visit
Clean, great hangout space, comfortable
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Thank you for the great rating, Debra!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Homewood Suites by Hilton Cedar Rapids-North! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 - 좋아요

Jeffrey

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
Thank you for the 4/5 rating, Jeffrey!We are excited to see that you had an enjoyable experience at Homewood Suites by Hilton Cedar Rapids-North. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1st Time Stay at Homewood Suites
In town for a funeral. 1st time staying at Homewood Suites. Other family members stayed there also. Nice big room. Very quiet atmosphere. Good breakfast (thanks Miss Sue). Would definitely stay there again.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Timothy, it's wonderful to hear that Homewood Suites by Hilton Cedar Rapids-North was able to provide a comfortable and serene environment during your visit to town. Our team members, like Sue, truly enjoy making a positive impact on our guests' experiences, especially during our breakfast service. We genuinely appreciate your recognition and look forward to welcoming you back under happier circumstances.

8/10 - 좋아요

Maura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed there twice. Great location ! Only complaints the trash by the elevator was never emptied on the weekend and the conditioner pump in the shower ran out and they didn't fill it when I requested housekeeping. Overall a good place to stay and I will stay there next time
2023년 10월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 10월 16일
Maura, thank you for choosing Homewood Suites by Hilton Cedar Rapids-North for your stay. We're delighted to hear you enjoyed our location and plan to return. We appreciate your observations about housekeeping and will be discussing those with our team members to enhance our guest services. It's reviews like yours that help us improve. We're certainly looking forward to your next visit!

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Kimberly, we're very pleased to see your favorable rating for Homewood Suites by Hilton Cedar Rapids-North! Receiving a high score like this validates our commitment to excellent guest experiences. We hope to serve you again soon during your next adventure to Cedar Rapids!

6/10 - 괜찮아요

Jill

좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 9일
We appreciate you taking the time to share your feedback, Jill.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

David A.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 26일
David, it's great to hear about your positive experience at Homewood Suites by Hilton Cedar Rapids-North. We strive to deliver excellent service and we're delighted to hear that you had a pleasant stay. Thanks for leaving your rating. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Barb

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very nice hotel, friendly staff, clean, and it was a pleasure to stay here.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 26일
Barb, it's wonderful to hear you had such an enjoyable stay at Homewood Suites by Hilton Cedar Rapids-North. We're delighted that our team's friendliness and the cleanliness of the hotel enhanced your experience. It was a pleasure having you and we hope to welcome you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 18일
We're thrilled to hear that your stay at Homewood Suites by Hilton Cedar Rapids-North met your expectations! Thank you for taking the time to rate us. We look forward to seeing you again in future visits.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 8월 31일
Linda, thank you for the perfect rating! We're delighted to know your stay at Homewood Suites by Hilton Cedar Rapids-North was enjoyable. Please do visit us again soon.

2/10 - 너무 별로예요

Joseph

단체 여행
The kid at the front desk at check in was not properly trained for his job. It’s getting more difficult to find good help
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 28일
Joseph, your feedback about the check-in experience is valued and has been taken into serious consideration. Continuous training and growth are important for our team members and we're committed to improving their performance. Please accept our apologies for any inconvenience you may have experienced. We wish for the chance to demonstrate a better level of service in the future.

6/10 - 괜찮아요

Ben

단체 여행
Let's be honest, it was fine.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 22일
Ben, thank you for your review. It seems like your stay was satisfactory. Your feedback is valuable, as it helps us identify areas to improve our guest experience. We hope you give us another opportunity to exceed your expectations in the future.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 21일
Thanks for the feedback.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
I had a great experience. The hotel was clean and the staff were friendly and helpful. I would like to give a shout out to Adam in maintenance who came immediately when I had an issue with my microwave, resolved the issue and is an all around wonderful human! Great breakfast choices.
2023년 8월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 8월 16일
Gail, we're delighted to hear about your wonderful stay at Homewood Suites by Hilton Cedar Rapids-North. It's wonderful that Adam was able to assist you promptly and address your needs, reflecting the dedication of our team members. We also take pride in our cleanliness and assorted breakfast options. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

10/10 - 훌륭해요

Kelly

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 15일
Thanks for the amazing rating, Kelly!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Homewood Suites by Hilton Cedar Rapids-North!

8/10 - 좋아요

Adele

좋아요: 직원 및 서비스, 객실의 편안함
The bed was on 2 by 4's and when you sat on the end of it the top would raise. The floor in the bathroom was a little dirty in the corners. But over all it was clean and worked out well.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 8일
Hello Adele,Thank you for sharing your thoughts with us. It's great to hear that your overall stay at Homewood Suites by Hilton Cedar Rapids-North suited your needs. However, we acknowledge your comments concerning the bed and the corners of the bathroom. We assure you we are constantly working to improve our standards and your feedback will guide us in this process. We look forward to making your next stay even better.Best regards.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
We were not told the pool was closed when we checked in, didn’t find out until we were dressed and ready to swim. No housekeeping to bring clean towels the 2nd day, sheet on our bed was so stretched out that it wouldn’t stay on the mattress, 1 pod of dishwasher soap isn’t going to allow us to run the dishwasher more than once. Very disappointed in our stay for the amount of money spent on what I thought would be a quality motel.
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Hello,It's disheartening to hear that your stay fell short of expectations. It's unfortunate that the swimming pool was unavailable and that there was confusion around this. The issue with the bed sheet is noted and we apologize for the inconvenience about the dishwasher soap provision. Your feedback is valuable in improving our service for all guests. We wish you more satisfying experiences in your future travels.

2/10 - 너무 별로예요

Michelle 님, Newton

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not recommend. Service started bad at check in and remained consistent throughout 2 night stay. From being downgraded in room by hotel without any compensation to no linen service. Asked for towels and were told we were allowed 2, explained there were 3 people and housekeeping did not service room. Was told they would send housekeeping up. 45 min later still no towels. Was told by front desk they were gone and I could come and get 2 towels. Only reason we stayed 2nd night was because Expedia took care of us. We travel alot and unfortunately will not be back to this hotel.
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 26일
Michelle, we're truly regretful that your experience didn't match your expectations.We apologize for the issues you faced during your check-in process and throughout your stay, it certainly isn't the standard of service we aspire to. The concerns about the housekeeping service and towel supply will certainly be looked into promptly. We are here to ensure our guests have a comforting stay, and falling short in this regard is not typical of our service. We appreciate you bringing this to our attention, and we hope for another opportunity to prove our commitment to exceptional service.

10/10 - 훌륭해요

Clarice

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a wonderful stay!
2023년 7월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 7월 10일
Thanks for the outstanding rating, Clarice!We're delighted your time at Homewood Suites by Hilton Cedar Rapids-North was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 - 별로예요

Sabrina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poorly maintained Homewood Suites
Our stay was disappointing due to multiple service and maintenance failures. At check-in, the desk clerk did not provide breakfast information or directions to the elevators. There was no lobby signage giving directions to the elevators, which were hidden from view; we walked down the wrong hallway before we eventually found them. When we got to our room, the living room area had no electricity, we asked for another room. The desk clerk brought us room keys and took us to the room. In that room, I couldn't connect to the internet after several tries, and verified the room location on the phone which was needed for login which said Rm 201 but was still unsuccessful. I went to call the front desk, & the phone handle was not plugged into the phone, nor was the phone itself plugged into the wall. There was no cord all. I finally walked out to the hallway and learned from the door signwe were actually in room 203, not 201 as stated on the phone. The bathroom was in poor maintenance condition. The closet had a mirrored door, half of which was broken and would not slide on the tracks. The plastic tracks were dirty and filled with dust. In the room with the tub and toilet, the clothing hook on the backside of the bathroom door was ripped off. There was a towel hook on the wall next to the tub which was ripped off the wall and hanging. We went to breakfast at 8:50, before 9 AM close, and there was no coffee or hot food. The server was not empatheic nor apologized.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 6일
Thank you for reaching out to us and providing this honest feedback. We deeply regret to hear about your recent experience with us. Please know we've forwarded your experience to the appropriate members of our team, as we strive to learn and be better for the future. Also, experiences like this are not commonplace for us, and we will be thoroughly reviewing your time with us to see how we can resolve these issues and improve for our valued guests. Thank you very much, and once again we deeply apologize for the inconveniences you had to face.

10/10 - 훌륭해요

DANIEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 6월 27일
Thank you for the fantastic rating, Daniel!It's outstanding you had such a wonderful experience at Homewood Suites by Hilton Cedar Rapids-North. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 25일
Thank you for the 10/10 rating, Christopher!It's excellent you enjoyed your time at Homewood Suites by Hilton Cedar Rapids-North so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

Kay

2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 24일
Thanks for the perfect rating, Kay!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites by Hilton Cedar Rapids-North.

10/10 - 훌륭해요

Gregory

2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 13일
Thank you for taking the time to leave this wonderful rating, Gregory! We hope to see you again soon at Homewood Suites by Hilton Cedar Rapids-North so we can share yet another amazing experience!

10/10 - 훌륭해요

Elizabeth

연인과의 여행
How quiet it was during the night and daytime.
2023년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 5월 17일
Thank you for the wonderful review, Elizabeth!It's outstanding your time at Homewood Suites by Hilton Cedar Rapids-North was so fantastic! We're thrilled you enjoyed our quiet atmosphere so much. We strive for excellence and your praise lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you!

8/10 - 좋아요

Karen 님, St Louis Park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large comfortable rooms
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 14일
Thanks for the wonderful review, Karen!We're happy your time at Homewood Suites by Hilton Cedar Rapids-North was so excellent! It's amazing you appreciated our spacious and comfortable accommodations. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience!Have a fantastic day!

10/10 - 훌륭해요

Zach

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 4일
Thanks for the perfect rating, Zach!We're pleased to hear that you have fully enjoyed your stay at Homewood Suites by Hilton Cedar Rapids-North, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 - 괜찮아요

Kusay

출장 여행
좋아요: 직원 및 서비스
Could be renovated to make it more up to today standards.
2023년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 3월 29일
We appreciate you taking the time to share your concerns with us, Kusay.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

8/10 - 좋아요

JaNell

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Small TV in living room and the furniture is a little tired looking. Not a comfortable couch at all
2023년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 3월 27일
We appreciate your feedback, JaNell.We're disheartened that your time with us was less than ideal. We regret that our bedding and furnishings failed to meet your expectations. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.We hope you give us another chance to host you soon so we can share a more positive experience.

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 22일
Bryan, thank you for leaving us a great rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Homewood Suites by Hilton Cedar Rapids-North!

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay!
Hotel was very clean, room was comfortable. Service was good. Only problem we had was with key card. We were give 2 cards, only one worked initially. We went out for the evening and when we returned our key card would not work. We had to go back down to the front desk to have them recode the card.
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 21일
Thank you for taking the time to share this great review, Nancy!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our clean and comfortable rooms, as well as our friendly service. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

8/10 - 좋아요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 20일
We appreciate you sharing this positive rating, Dawn!The comfort of our guests is important to us so we can't wait to see you back again at Homewood Suites by Hilton Cedar Rapids-North. We want to share an even more enjoyable experience with you next time.

2/10 - 너무 별로예요

Donald 님, Cuba City

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will never stay here again. Very poor property with lots of maintenance issues. Customer service changes there story multiple times and very dishonest.
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 6일
We appreciate the feedback, Donald.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. Additionally, we regret that the quality of our hotel didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

10/10 - 훌륭해요

Melonie

2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 6일
Thank you for the 10 out of 10 rating, Melonie!We're thrilled to see how much you enjoyed staying at Homewood Suites by Hilton Cedar Rapids-North. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 - 훌륭해요

Teri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an awesome room.
2023년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 2월 28일
Thanks for the fantastic rating, Teri!It's outstanding we could exceed your expectations during your stay at Homewood Suites by Hilton Cedar Rapids-North. We're all looking forward to your next stay with us.