로비 좌석 공간

엠파이어 호텔 여행 후기

4 out of 5
엠파이어 호텔
44 W 63rd St, New York, NY

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 3039개 이용 후기 중 1114개" "
평점 8 - 좋아요. 3039개 이용 후기 중 807개" "
평점 6 - 괜찮아요. 3039개 이용 후기 중 508개" "
평점 4 - 별로예요. 3039개 이용 후기 중 330개" "
평점 2 - 너무 별로예요. 3039개 이용 후기 중 280개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

JEONG WON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 3박 숙박함
답변 제공: Erica Kostic Director of Front Office 님, 2022년 3월 7일
Thank you for your review Jeong Won! We look forward to welcoming you again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
엠파이어 호텔
무난했어요 위치 좋고, 근데 좀 오래됐어요
2021년 11월에 4박 숙박함
답변 제공: Sylvie/Front Desk 님, 2021년 12월 2일
Thank you for your review, we look forward to welcoming you again soon!

6/10 - 괜찮아요

Benny

좋아요: 청결 상태, 직원 및 서비스
Our television did not work in our room. We stayed only one night and were too exhausted from exploring NYC to deal with calling front desk about the issue.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Danae

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Great location and staff was helpful
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Ramona L

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was knowledgeable and friendly.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location - lots of dining within 1 block, close to Subway, rooftop was beautiful and had a nice view, room was clean and great for our stay!
2024년 3월에 3박 숙박함

8/10 - 좋아요

Tasha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk team was very helpful And friendly
2024년 3월에 2박 숙박함

4/10 - 별로예요

Cerrisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Mar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Erin

가족 여행
Np
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 25일
We appreciate your positive feedback and value you as our guest at The Empire Hotel!

4/10 - 별로예요

Stephen

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The location is great but the check in experience was AWFUL. I have never felt more unwelcome and unwanted during a hotel stay than I did when at The Empire. The front desk associate, Steven, was rude, short tempered and unaccommodating. Will not be returning and will not recommend to anyone else.
답변 제공: Empire Management 님, 2024년 3월 26일
Thank you for taking the time to share your comments on your recent stay with us. We are truly delighted to learn that you enjoyed our prime location. However, we sincerely regret to learn of the difficulties you encountered. Please accept our deepest apologies for the inconvenience this may have caused you during your stay. We are eager to go above and beyond to ensure that your next stay surpasses your expectations!

10/10 - 훌륭해요

Virgil

연인과의 여행
좋아요: 편의 시설/서비스
Amazing hotel! I’ll revisit again!
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 25일
Thank you so much for your feedback! I'm happy you enjoyed your stay so thoroughly. We pride ourselves on high standards of customer care and I'm glad we have reflected this. Thank you again and we look forward to welcoming you again!

4/10 - 별로예요

Gloria

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the rooms were extremely outdated, the bathrooms filthy, beds uncomfortable and we were unable to control the temperature in the room which was insanely hot. rooftop bar was fun!
답변 제공: Empire Management 님, 2024년 3월 25일
Thank you for your stay here with us and your feedback. I'm sorry, our entire management team is looking into the particulars to ensure this level of service is not repeated.

4/10 - 별로예요

Mary

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
General condition, duck taped carapets, rusted through door frames in bathrooms, peeling wallpaper fit and finish on everything was not what I would expect from a 4 star. No restaurants in the hotel rooftop bar was ok but had to exit through the lobby to get to it no coffee available in the hotel and no coffee shops open in the area till 7:30. Door men were often inattentive or absent all together. Would not stay again
2024년 3월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 3월 26일
Thank you for taking the time to share your comments on your recent stay with us. However, we sincerely regret to learn of the difficulties you encountered. Please accept our deepest apologies for the inconvenience this may have caused you during your stay. We are eager to go above and beyond to ensure that your next stay surpasses your expectations!

8/10 - 좋아요

Ken

좋아요: 청결 상태, 직원 및 서비스
Extremely convenient location across the street from theatres and concert halls, and just far enough from the crowded Times Square area. Noticed several signs of deferred maintenance: cracked and peeling paint on the ceiling and a malfunctioning heater. The heater was promptly repaired but overall the condition of the room was a little tired.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 26일
Thank you for your positive feedback!

8/10 - 좋아요

Betty 님, Silver Spring

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to what i like
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 25일
Thank you for your feedback. We're glad you found the location to your liking. Glad to know that you enjoyed your stay here with us.

6/10 - 괜찮아요

Mark

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is in excellent location.However, the room was with a thick layer of dust by the fridge door, the temperature control was not just broken but separated from the AC unit. The bathroom fan was dead.For the price they charge, it is really really bad
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 25일
I'm sorry to know your stay was less than perfect. We strive to excel in our services and it's important to know how your stay went. Your comments have been addressed relevantly. We hope we can welcome you back and exceed your expectations.

8/10 - 좋아요

Cindi

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 25일
We appreciate your positive feedback and value you as our guest at The Empire Hotel!

6/10 - 괜찮아요

IOSIF 님, KINGSTON

가족 여행
좋아요: 청결 상태
Average hotel and great location
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 25일
Thank you for your feedback! Glad you found our location to your liking!

6/10 - 괜찮아요

Lian

2024년 3월에 7박 숙박함
답변 제공: Empire Management 님, 2024년 3월 25일
We appreciate your feedback and value you as our guest at The Empire Hotel!

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We enjoyed our stay and plan to return soon. The only problem I had was that the back of the bathroom door was falling apart. We let front desk know as we were checking out and hopefully, it has been fixed.
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 25일
Thank you for taking the time to complete our survey. We appreciate your time and business. My apologies for the door, and we thank you for brining it to our attention. Our entirety management team is looking into the particulars to ensure this level of service is not repeated. We thank you for your feedback.

4/10 - 별로예요

Nathan

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Location great but the facilities are very old
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 23일
We do appreciate your feedback and hope you would allow us in the future to give you a memorable experience

8/10 - 좋아요

Clare

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I used to love staying here. The beds are extremely comfortable but the hotel overall needs a pick me up in the rooms. Dark, worn, and hard to enjoy. No fridge in my room, but my family had one in theirs.
2024년 3월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 3월 23일
We do appreciate your feedback and hope you would allow us in the future to give you a memorable experience

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Courteous staff and a comfortable room at a decent price. Couldn’t ask for much more than that…
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 23일
We do appreciate your positive feedback! we value you as our guest and cant wait to welcome you back!

8/10 - 좋아요

Ekaterina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed the location of this hotel during our family trip to New York! The hotel and rooms were clean and had a unique design. We’d definitely stay there again. The only downside there was no morning breakfast included, and the outdoor pool was closed in March. Also, we had an interior room looking into over rooms, next time I’d definitely get a room with a city view.
2024년 3월에 4박 숙박함
답변 제공: MJ 님, 2024년 3월 22일
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. I'm happy you enjoyed your stay so thoroughly. While we are one of the few hotels that offer a pool in our amenities, this is only offered during the summer months. We must follow the NYC pool/beach schedules considering it is on our outdoor rooftop area. Thank you, Ekaterina, we look forward to welcoming you back soon!

10/10 - 훌륭해요

Qianna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Sam and Steven at the front desk were so friendly and answered with my questions. They also assisted me with business services, which was so helpful. I love the Empire Hotel it’s a NYC icon.
2024년 3월에 2박 숙박함
답변 제공: MJ 님, 2024년 3월 22일
Thank you for sharing your recent experience with us. We are delighted to know you enjoyed your stay with us and hospitable service to your liking. We strive to please with excellent service to provide a memorable stay. Sam and Steven will be very delighted. We would love to accommodate you in the near future! Thank you again. .

8/10 - 좋아요

Genn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly. We were able to check in early and got an upgrade to a king size room for no extra charge. My only issues with the property was that the mattress was too firm and no USB ports in the room to charge my devices
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 20일
Thank you for your feedback. We're glad you found the location and hospitable services to your liking. We pride ourselves on high standards of customer care and I'm glad we have reflected this. Thank you again and we look forward to welcoming you again!

6/10 - 괜찮아요

Sasha

출장 여행
별로예요: 숙박 시설 상태 및 시설
The location is fantastic. My enthusiasm was dampened secondary to my room being terribly small, I had no bath towel upon arrival, and I dealt with a broken toilet that would not stop running the entire time (despite notifying management).
2024년 3월에 4박 숙박함
답변 제공: The Empire Hotel 님, 2024년 3월 18일
Thank you for taking the time to share your comments on your recent stay with us. We are truly delighted to learn that you enjoyed our prime location. However, we sincerely regret to learn of the difficulties you encountered. Please accept our deepest apologies for the inconvenience this may have caused you during your stay. We are eager to go above and beyond to ensure that your next stay surpasses your expectations!

8/10 - 좋아요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 20일
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 - 좋아요

Patricia

Very clean and modern, great location
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 20일
Thank you for your feedback. We're glad you found the location and hospitable services to your liking.

4/10 - 별로예요

Alexandrescu

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: The Empire Hotel 님, 2024년 3월 18일
Thank you for you review. We look forward to having you in the future and we love you having you as a valued guest!

10/10 - 훌륭해요

Annie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함
답변 제공: The Empire Hotel 님, 2024년 3월 18일
Thank you Annie for your 5 star review!

10/10 - 훌륭해요

Lara 님, Berlin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich würde da aufjedenfall nochmal hingehen! Es ist super, wenn man eher in der Nähe des Central Parks wohnen will. Der Timessquare sowie Rockefeller war zu Fuß super zu erreichen. Ansonsten hat man immer eine Bahn Verbindung ganz in der Nähe gehabt. Wenn man Gossip Girl Liebhaber ist, ist dass ein perfektes Hotel für!
2024년 3월에 9박 숙박함
답변 제공: The Empire Hotel 님, 2024년 3월 18일
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Kommentare zu Ihrem letzten Aufenthalt bei uns mitzuteilen. Wir freuen uns sehr zu erfahren, dass unsere erstklassige Lage positiv zu Ihrem Erlebnis beigetragen hat. Wir legen großen Wert auf Ihr Feedback und schätzen Sie als geschätzten Gast. Wir freuen uns, dass Ihnen unser Gossip Girl Hotel so gut gefallen hat!

4/10 - 별로예요

Xianqiao

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our two rooms were assigned two different levels despite under one reservation. AC didn’t really work. Room very loud from external AC noise. Valet parking but was not specifically told car retrieval may take an hour (it was printed on the ticket but who would read it other than the day of departure?). It then took much shorter but was not alerted by the front desk the car was already there.
2024년 3월에 2박 숙박함
답변 제공: MJ 님, 2024년 3월 17일
Thank you for sharing your feedback with us, we apologize for the inconveniences you faced with our HVAC system; please note that we have engineers who can assist with this in the near future available 24hours.and had also We have also looked into this matter, we have resolved these matters Thank you again and we hope to welcome you back in the near future.

6/10 - 괜찮아요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and staff where somewhat friendly. The temperature of the room was very hard to regulate. Cold when it was cold out and too warm when it warmed up.
2024년 3월에 6박 숙박함
답변 제공: MJ 님, 2024년 3월 16일
Thank you for sharing your feedback with us. We appreciate all reviews as providing your experience helps us pinpoint our areas that need improvement. We apologize for the inconveniences you faced with our HVAC system; please note that we have engineers who can assist with this in the near future available 24hours.Thank you again and we hope to welcome you back in the near future.

4/10 - 별로예요

Wenjing

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Blinds are not working, can’t open it. Asked the staff to check if they can fix it, if not, we would like to change room. But no one give us response. We were too tired to complain. The area is good though. Very convenient.
2024년 3월에 4박 숙박함
답변 제공: MJ 님, 2024년 3월 16일
Thank you for sharing your feedback with us. We appreciate all reviews as providing your experience helps us pinpoint our areas that need improvement. We have taken your concerns and will address them with the relevant team. We apologize for the issues you experienced during your stay. Thank you kindly again and we hope to welcome you back in the near future!

4/10 - 별로예요

Elizabeth

별로예요: 숙박 시설 상태 및 시설
The room was clean but very tired. The blind did not cover the window entirely and was very tatty The toilet bowl was badly marked the cistern continued to fill for over 5 minutes. This was fixed within half a hour. The temperature in the room was 92 degrees and could only be lowered with the very noisy cool fan on blast constantly . There was no room service no concierge. It was not a great stay
2024년 3월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
Your feedback is gratefully received, as it helps us strive for improvement. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We are sorry about the inconvenience you experienced. We ask that you reach out to us in the future. Our management team will assure, upon availability, an upgrade complimentary.

4/10 - 별로예요

Joe 님, Any city

출장 여행
별로예요: 직원 및 서비스
The staff didn't consider putting me on an earlier flight saying that I had basic economy even though there was capacity on the flight of an hour earlier.
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
Thank you for sharing your feedback!

2/10 - 너무 별로예요

Sandra 님, Yorba Linda

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is very old and dingy. Extremely small bathroom, very dark over all. Very noisy and too expensive for this type of hotel. I do not recommend it.
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
Thank you for sharing your experience with us, We ask that you reach out to us in the future. Our management team will assure, upon availability, an upgrade complimentary.We look forward to hearing back form you and accommodating you at the Empire Hotel on your next visit to NYC.

6/10 - 괜찮아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
Thank you for your feedback.

8/10 - 좋아요

Damon

가족 여행
좋아요: 직원 및 서비스
Fridge in room was not cold. No ice machines in the hotel. There were issues with the heat in the building - we turned the ac on as soon as we fir the the room and it was on the entire time. The room never got below 70. But the room was a great size and was very comfortable. There was an umbrella that I actually used.
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
We appreciate your feedback and hope to welcome you back in the future!

8/10 - 좋아요

Sally

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and staff was helpful.
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
Thank you for your positive feedback!

10/10 - 훌륭해요

Susan

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
Thank you for your positive feedback!

10/10 - 훌륭해요

Rashmi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located near central park and Lincoln center. Decent dining options in the near by area.
2024년 3월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 3월 14일
Thank you for your positive feedback!

10/10 - 훌륭해요

George 님, Arnold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
Thank you for your positive feedback!

10/10 - 훌륭해요

Mariela

2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
Thank you for your positive feedback!

6/10 - 괜찮아요

Natalia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
This hotel has an unbeatable location - right across the Lincoln Center. We are opera lovers and regularly come to New York for Met. When you stay at the Empire Hotel it is very convenient to dress-up and just walk to the Metropolitan Opera. But, every time we stay there, we wish there was a better option that was as close. Hotel is obviously having problems with stuff. Housekeeping is not doing very good job at cleaning. The desk in our room had a visible layer of dust when we checked-in. Young Hispanic lady who was checking us in was not very hospitable. She first put us in a room with half a dozen compressors under the window. It felt like we were standing in the middle of the runway with airplanes taking off. I had to go back twice trying to explain that with my sleep problems I could not possible stay in that room. She kept telling me that there are no other rooms until I opened hotel website and showed her that there are many other free rooms on higher floors. She then relented and gave us a different room. Empire does not have any loyalty programs and could mistreat their frequent guests instead. I might have to give-up on the convenience after all and stay at a different hotel on the next trip.
2024년 3월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 3월 13일
Thank you for sharing your experience with us! We are so pleased to hear you enjoy our prime location. Also, we certainly love and value that you are our repeat guest at the Empire Hotel! Thus, this most certainly is not the impression we want our guests to leave with. We ask that you reach out to us in the future. Our management team will assure, upon availability, an upgrade to one of our suite categories complimentary.

10/10 - 훌륭해요

Celine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay. Family of 5 with children between ages of 6 and 20. All loved it
2024년 3월에 4박 숙박함
답변 제공: Empire Management 님, 2024년 3월 15일
We're delighted to know you enjoyed your stay at the Empire Hotel.. We love having you as a valued guest!

6/10 - 괜찮아요

samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at Empire hotel for one night.Upon arrival parking / self parking is a mess. You need to double park to run inside to get a QR code for the garage that is over 3 blocks away. The staff i will say is incredible. Extremely friendly and helpful, that was defiantly a plus!! The room was very small and outdated, our view was horrific and the shades were broken & couldnt open. There was no hot water either. I had a great stay, but would probably not come back.
2024년 3월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 3월 13일
Thank you for sharing your experience with us! We certainly love and value that you were our guest at the Empire Hotel! Thus, this most certainly is not the impression we want our guests to leave with. We ask that you reach out to us in the future. Our management team will assure, upon availability, an upgrade to one of our suite categories complimentary. We look forward to hearing back form you and accommodating you at the Empire Hotel on your next visit to NYC.