연회장

퀄리티 인 서머싯 여행 후기

2.5 out of 5
퀄리티 인 서머싯
215 Ramada Road, Somerset, PA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 696개 이용 후기 중 152개" "
평점 8 - 좋아요. 696개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 696개 이용 후기 중 152개" "
평점 4 - 별로예요. 696개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 696개 이용 후기 중 73개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Sangyoon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
가성비대비 만족합니다. 많이 낡고 수건도 좀 오래된 것 같습니다.
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

Bernard

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and super nice hotel.. bathrooms and room is clean! Would stay again ! Free breakfast too!!!
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,Many thanks for your 5-star rating! We're happy to hear that you enjoyed your stay at our hotel! Providing a clean and comfortable environment for our guests is always our top priority, and we're delighted that you found both the bathrooms and room to be clean. It's wonderful to know that you appreciated our complimentary breakfast as well. We can't wait to welcome you back for another stay in the future!

10/10 - 훌륭해요

Upinderjeet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 31일
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 - 괜찮아요

Cynthia

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place is run down and moldy
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this rating. However, we regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice clean place to stay. Everyone was very pleasant to deal with.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,Getting a 4-star review from our visitors makes us happy. We are overjoyed to learn that your stay at our hotel was pleasant and clean. We're happy to hear that you found everyone to be pleasant to work with, as our team takes great pride in offering quality service. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We are grateful for your support and look forward to seeing you again soon!

8/10 - 좋아요

Márcia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recommend the hotel. Quiet, clean, good breakfast and friendly staff 👍
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Dear Guest,Many thanks for your great 4-star rating and for choosing our hotel for your stay. We're glad to hear that our quiet environment, cleanliness, tasty breakfast options, and helpful staff met your expectations. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your recommendation and hope to welcome you back on your future visit!

10/10 - 훌륭해요

Donnie

2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Robin

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 20일
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 - 괜찮아요

Ryan

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Dated hotel, pool out of operation, area with Air hockey and pool table closed. Sub par breakfast. 2 Stat hotel
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 7일
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will use them to address and improve the areas mentioned. We hope to welcome you back in the future and provide a better experience.

10/10 - 훌륭해요

ningning

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 - 훌륭해요

Lei

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff were very nice and friendly, who tried to help the customer all the way! The hotel was kind of old with only two floors, but it's clean and cozy. Strong Recommend!
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 26일
Dear Guest,It is heartwarming to see such a wonderful 5-star rating. We're delighted to hear that our friendly staff made your stay enjoyable. Our team takes pride in maintaining a clean and cozy atmosphere. We appreciate your strong recommendation and hope to welcome you back soon!

10/10 - 훌륭해요

David

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 26일
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 - 좋아요

Roxeann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love but hare having to have deposit
Ryan was very nice and most helpful to a widow with a disabled son, i love this Hotel but not everyone has an extra 100 to give for a deposit. I am currently homeless and cleaning for friends just to have enough from day to day let alone an extra 100, in which because of i had to leave with no where to go
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Dear Guest,We appreciate the 8-star rating of your stay. Our team appreciates your kind words about Ryan's assistance. We understand the challenges you're facing, and we're sorry to hear about your situation. Your feedback is valuable, and we'll review our policies to see how we can better accommodate guests in difficult circumstances. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Jose

출장 여행
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 12일
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 - 너무 별로예요

Kinza

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked this place for my parents who came in very late around 2 in the morning. I wanted to spend couple of hours with them before my flight out in the morning but the guy at the front desk made a big deal about it and kept asking me to leave. He said that guest are only allowed to visit for 10 mins according to the policy but it doesn’t really say anywhere in the policy. He made me pay extra $$ although I wasn’t sleeping/staying or having breakfast there. Extremely un-friendly staff.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 9일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 - 괜찮아요

Lisa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 8일
Dear Guest,Our team appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 - 훌륭해요

Fahim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price and excellent breakfast options
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 29일
Dear Guest,We're grateful for your positive feedback! It's wonderful to know that our affordable prices and delightful breakfast choices met your expectations. Your 5-star rating is truly appreciated, and we can't wait to host you again in the near future!

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very nice, affordable rates. A few aspects were a bit dated (lobby, hallway carpeting , etc). Overall, very good 👍
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 24일
Dear Guest,Appreciate your 4-star rating and thoughtful feedback! We're delighted to hear that you appreciated our friendly staff and affordable rates. We value your input regarding the dated aspects and will consider it for future improvements. Looking forward to welcoming you again!

8/10 - 좋아요

Jamil

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 24일
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 - 좋아요

Thomas

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 23일
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was easy to find. However, it is a circular way to get back to it. Very strange!
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 15일
Dear Guest,Appreciate your fantastic 5-star rating! We're delighted to hear that you found our property easy to locate. We appreciate your feedback about the circular route, and we'll certainly look into making the navigation experience even more straightforward. Your insights are invaluable, and we hope to welcome you back soon!

4/10 - 별로예요

Neeraj

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Dear Guest,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 - 괜찮아요

Shuchen

단체 여행
좋아요: 청결 상태, 객실의 편안함
Ok for just a good night sleep
The bed is comfortable, and shower/water drainage is good. Don't expect the breakfast. Buy it outside. For just stay one night no complain.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Dear Guest,We appreciate your honest feedback. We're delighted to hear that you found the bed comfortable and the shower/water drainage satisfactory. We understand your point about breakfast and appreciate your understanding. For a short stay, we're pleased to have met your expectations. We look forward to welcoming you again!

4/10 - 별로예요

Robert C

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is 2 story facility but did not have an elevator. They did find us a room on the first floor, when we complained about no elevator with large pieces of luggage. Pictures on the website did not reflect the actual room. Looked like one wing was closed - saw water damage and mold. Website said it had a bar, restaurant, pool, and fitness room - all of which were closed. Will not never use Quality Inn in the future. Definitely was not a 2.5 hotel.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 26일
Dear Guest,We apologize for the inconvenience you faced. Our team takes such matters seriously, and we are committed to resolving the issue promptly. We assure you that we will investigate the situation and take appropriate action to prevent any future occurrences. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Stephen

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 18일
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 - 괜찮아요

Brian

2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 16일
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very nice front desk staff
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Dear Guest,We appreciate the 8-star rating of your stay and we're delighted to hear that you found our front desk staff to be very nice. Your positive feedback encourages us to continue providing excellent service. If there's anything specific you think we did well or areas where we can improve to make your experience even better next time, please let us know. We appreciate your support and look forward to welcoming you back on your future visits!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value for the price
Except for the breakfast that was sub-par, the hotel was adequate for our one night stay.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 16일
Dear Guest,Appreciate your 8-star rating and are delighted to hear that our hotel met your expectations for your one-night stay. We apologize for any inconvenience caused by the breakfast and will certainly address this matter with our team to ensure improvements. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

8/10 - 좋아요

Scott

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 - 너무 별로예요

Gordon

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good
Would not recommend this place. Not very clean, didn't feel safe. Not worth the rate.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 - 좋아요

Stephen

출장 여행
좋아요: 편의 시설/서비스
Check-in was very easy and helpful.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Dear Guest,Thank you for your 4-star rating! We're delighted to hear that your check-in process was smooth and that our team could assist you effectively. Your feedback is valuable to us, and we look forward to welcoming you back for another pleasant stay in the future.

10/10 - 훌륭해요

David

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 - 괜찮아요

Dana

가족 여행
별로예요: 숙박 시설 상태 및 시설
Location is great right off turnpike. The hotel is run down and pretty dirty. Mold in bathrooms, furniture and fixtures nicked up. Pillows had yellow drool stains on them and had a strong odor like head sweat. Staff was great!
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 9일
Dear Guest,Thank you for sharing your feedback. We appreciate your compliments about our convenient location and our staff. However, We're sorry to hear about the issues you experienced with the condition of the hotel. We take this seriously and will address these concerns promptly. We hope to have the opportunity to provide you with an improved experience in the future.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stopped here while traveling thru Pennsylvania. The hotel is conveniently located right off I-76. The room was large, clean, and the bed comfortable. The staff was friendly and helpful. The breakfast was adequate. Can't ask for more.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 6일
Dear Guest,Delighted to hear that you enjoyed your stay at our hotel. It's wonderful to know that our convenient location, spacious and clean rooms, comfortable beds, and friendly staff contributed to a positive experience for you. We're pleased that you found our breakfast to be to your satisfaction as well. We truly appreciate your kind words and the 5-star rating. It was a pleasure having you as our guest, and we hope to welcome you back on your future travels through Pennsylvania.

2/10 - 너무 별로예요

Guenter

별로예요: 청결 상태, 객실의 편안함
Wann wird dieses Hotel schließen?
ich übernachte in diesem Hotel in regelmäßigen Abständen: so schlimm wie dieses Mal war noch kein Aufenthalt! Der Fitness-Raum geschlossen! Der Pool dito.! Dafür gibt es zum Frühstück Popcorn vom Vorabend. Ich komme nicht mehr wieder!
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 1일
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay. We understand the importance of amenities like the fitness room and pool, and we regret that they were unavailable during your visit. Your concerns about the breakfast have been noted, and we assure you that we are actively addressing these issues to enhance the overall guest experience. We appreciate your loyalty and hope you'll give us another opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff !! Bathroom could use an update
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Dear Guest,Thank you for an excellent 5-star rating. We appreciate your feedback and are delighted to hear you had an excellent experience with our staff. We'll take your suggestion into consideration for updating the bathroom to enhance your future visits. We look forward to serving you again soon!

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating, and we hope to welcome you back again before long.

8/10 - 좋아요

Ralph

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property needs a little updating. Overall, a good place to stay, convenient to the PA turnpike.
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Dear Guest,Thank you for your feedback and concern. We appreciate your 4-star rating and will certainly consider updates to enhance your future stays. We're delighted to hear that you found our property conveniently located near the PA Turnpike. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were pleasant and helpful. The rooms were clean and the beds were comfortable. The water pressure in the shower was great. Breakfast was delicious.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Dear Guest,We appreciate your kind words and are delighted to hear about your positive experience. It's great to know that our staff was pleasant and helpful, the rooms were clean with comfortable beds, and that you enjoyed our delicious breakfast. We'll continue to strive for excellence, and your feedback is valued. Thank you for the 5-star rating!

10/10 - 훌륭해요

sohibjamol 님, Metuchen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, friendly and convenient 😺
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 18일
Dear Guest,Thank you so much for the 5-star review! We're thrilled to hear that you found our place very clean, friendly, and convenient. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Leslie and Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was just great if ever hafe to come a gone we will be there at the hotel thanks for having us and thanks for helping us to work the heat
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 16일
Dear Guest,Thank you so much for your wonderful 10-star review! We're thrilled to hear that everything was great during your stay. We look forward to welcoming you back to the hotel whenever you're in the area. Your appreciation means a lot to us, and we're always here to help with anything you need, including the heat. Safe travels!

8/10 - 좋아요

Sallie R.

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 4일
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Amy L.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 1일
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 - 훌륭해요

Ava

2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 13일
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 22일
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 - 별로예요

Holly

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hallways on the first floor had a strong mildew/musty/damp odor. The overall condition of the building appears to be receiving little maintenance for example there is visible discoloration on the walls where art used to be in the rooms. The breakfast sausage tasted like it was possibly spoiled. The check in receptionist was friendly and helpful. The rooms did not seem unclean, seemed to be clean bedding vacuumed floors etc. Main issue is the overall look of deterioration of the facility and the smell in the hallways, mildew/ discoloration in the shower and tub. Overall, would not recommend.
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 18일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant experience you had during your stay. We appreciate your positive comments about our friendly and helpful check-in receptionist, as well as the cleanliness of the rooms. However, we're truly sorry for the issues you encountered with the condition of the building, the odour in the hallways, and the quality of the breakfast sausage. Your concerns will be addressed to ensure improvements are made. We value your input and hope to have the opportunity to provide you with a better experience in the future.