스탠다드 더블룸 | 객실 내 금고, 책상, 노트북 작업 공간, 방음 설비
예약 가능 여부 확인

세라핀 켄싱턴 올림피아 호텔 여행 후기

4 out of 5
세라핀 켄싱턴 올림피아 호텔
225 Kensington High Street, London, London, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 231개" "
평점 8 - 좋아요. 1001개 이용 후기 중 453개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 192개" "
평점 4 - 별로예요. 1001개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 46개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Haesol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 12박 숙박함
답변 제공: Aranit 님, 2022년 7월 21일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor

6/10 - 괜찮아요

ARam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good for business trip
It was a pleasant experience in this hotel. The room was very small but clean. Best thing was that the room was warm!!
답변 제공: r 님, 2018년 5월 14일
Dear Guest Thank you for your feedback and glad you enjoyed your stay with us. Regards, Ronnie

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
그냥 가격대비 무난한 호텔입니다.
불만도 없고, 만족도 없다고 해야할까요? 승강기가 상당히 사용에 난이도가 높습니다. 방이 상당히 좁습니다. 창문 열기도 다소 어려웠구요. 주변환경은 낮에는 상당히 깔끔한 동네지만, 저녁에는 주의를 기울여야할것 입니다.

8/10 - 좋아요

익명 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
친절함...그러나 방크기나 가격은 살짝 아쉬운 호텔
주요 관광명소와 인접해 있었으나, 가격대비 방크기는 살짝 아쉽네요~

2/10 - 너무 별로예요

Natalie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was closed for refurbishment
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel staff were always helpful. Husai went the extra mile and got us a table for 8 on a very busy weekend
2023년 4월에 5박 숙박함

8/10 - 좋아요

myriam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ras
2023년 4월에 3박 숙박함
답변 제공: Front Desk Team 님, 2023년 5월 5일
Dear Guest,Thanks for your review and staying with us.

10/10 - 훌륭해요

Giuseppe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La struttura si trova in una posizione ottima, vicino fermata autobus e metropolitana, il personale è molto gentile e disponibile, la colazione anche se poca varietà di prodotti ma tutto di ottima qualità (meglio poco e buono che tanto e scadente), camera accogliente ottimo rapporto qualità/prezzo.
2023년 4월에 3박 숙박함
답변 제공: Font Desk Team 님, 2023년 5월 5일
Dear Guest,Thanks for your review and staying with us.Thanks

10/10 - 훌륭해요

Lorraine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien situé. Propre. Service impeccable. Petit déjeuner abondant et délicieux
2023년 4월에 3박 숙박함
답변 제공: Jalal 님, 2023년 4월 12일
Cher invité, Nous sommes heureux que vous ayez passé un merveilleux séjour avec nous. Veuillez nous rendre visite à nouveau. Merci et Regards, Jalal Ahmed

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Vi havde booket hotellet i god tid. Vi ankommer til et værelse, hvor der har været vandskade, der ikke er dækket til eller noget. Gipsvæggene var der store plamager/fugtskader på. Badeværelset havde ingen varme på og ventilation virkede ikke. Vi kunne ikke engang åbne vinduer, da disse var lukket til. Vi klager selvfølgelig og får efter tre ud af fire nætter et andet værelse, der er ramt af skimmelsvamp. Vi beholder vores første værelse, da der trods alt kun er mug på badeværelset i dette. Alt i alt rigtig venligt og sødt personale, men absolut et ulækkert værelse, der ikke var pengene værd.
2023년 1월에 4박 숙박함

2/10 - 너무 별로예요

Claudia M

2023년 1월에 1박 숙박함
답변 제공: Aranit 님, 2023년 1월 13일
Dear Guest. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Guest Services Supervisor

6/10 - 괜찮아요

Yvonne 님, Offenbach am Main

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das erste Zimmer das wir hatten war sehr dunkel und es hat nach Abfluss sehr stark gestunken. Wir baten um einen Zimmerwechsel aber das war nicht möglich. Das Fenster war ein Luftschacht und so kam wenig Tageslicht ins Zimmer. Das Bett war sehr schmal und es gab auch nur eine Bettdecke - auf Anfrage bekamen wir zumindest eine weitere Bettdecke. Das Bad war auch sehr klein. Am nächsten tag baten wir wieder um einen Zimmertausch der dann möglich war. Das Zimmer war moderner und etwas größer als das andere. Das Frühstück bestand aus einem einfachen Kontinentalen Frühstück - der Frühstücksraum selbst ist sehr beengt und es kommt zu Wartezeiten.
답변 제공: Aranit 님, 2023년 1월 13일
Dear Guest. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards,Guest Services Supervisor

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
personale davvero molto disponibile, camera molto pulita e colazione a buffet ottima
2022년 12월에 3박 숙박함
답변 제공: Gracie 님, 2022년 12월 9일
Caro ospite,Grazie mille per le tue gentili parole e per la tua recensione a 5 stelle del nostro hotel.Siamo orgogliosi di offrire ai nostri ospiti la migliore esperienza e sono lieto che il vostro soggiorno sia stato piacevole.Non vediamo l'ora di darvi il benvenuto nel prossimo futuro.Cordiali saluti,GracieAddetto alla reception

10/10 - 훌륭해요

James

2022년 12월에 1박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 12월 8일
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

Helen 님, London

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really good stay in a good location although I missed not having a cooked breakfast
답변 제공: Aranit Guest Services Supervisor 님, 2022년 11월 29일
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

2/10 - 너무 별로예요

Veronica

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HORRIBLE - STAY AWAY!!
We booked this so-called 4 star hotel for a weekend in London. The room was supersmall and dirty. The windows were moldy and the bathroom disgusting. We decided to give it a try after all but I woke up early saturday morning from a spring feather coming up from the mattress. Went to the reseption and was shown 3-4 other rooms to which we could change but each just as dirty and smelly. I have tried to get in touch with the management for 3 months now with no response. I will never go back and reccomend to stay away.
2022년 11월에 2박 숙박함

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exactly what we needed
We had 1 night in London to see a performance in Royal Albert Hall, we needed a triple room which isn't easy to find in London. This hotel provided that plus is on a bus route direct to Albert Hall so was perfect for our needs. The room was comfortable and functional, breakfast was decent, staff were excellent.
2022년 11월에 1박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 11월 29일
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

Desmond

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ideal area for what we wanted from the weekend. Good and efficient service, very satisfied with my stay
2022년 11월에 1박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 11월 29일
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Shuhei

2022년 11월에 1박 숙박함
답변 제공: Aranit 님, 2022년 11월 17일
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Stuart

2022년 11월에 2박 숙박함
답변 제공: Aranit 님, 2022년 11월 17일
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Tracey

2022년 11월에 3박 숙박함
답변 제공: Aranit 님, 2022년 11월 17일
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

Reda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service , clean rooms , good location
2022년 10월에 2박 숙박함
답변 제공: Aranit 님, 2022년 10월 31일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

Lasse

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanks for a pleasant stay at your hotel!
We had a nice stay at Seraphine. The staff were lovely and did everything they could to give us a great stay. The beds were a bit too hard and the rooms a bit small, but we would return next time aswell!
2022년 10월에 3박 숙박함
답변 제공: Aranit 님, 2022년 10월 31일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in and out were very easy processes the staff was friendly and helpful, the room was clean and just what I needed, close to tube station and with walking distance to many activities and dinning options.
2022년 10월에 7박 숙박함
답변 제공: Aranit 님, 2022년 10월 21일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Krista

2022년 9월에 1박 숙박함

8/10 - 좋아요

Jaclyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay at the Seraphine Kensington Olympia Hotel in October. The staff was very friendly and helpful. They do a nice little breakfast each morning for getting coffee/tea, juice, and toast/fruits. The location is very convenient for using the metro system or even walking many places.
2022년 10월에 2박 숙박함
답변 제공: Aranit 님, 2022년 10월 21일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quarto pequeno para 3 hospedes, restante bom
2022년 10월에 5박 숙박함
답변 제공: Aranit 님, 2022년 10월 17일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Aranit 님, 2022년 10월 17일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Luke

2022년 10월에 1박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 10월 10일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

Kristin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra och fint hotell med mycket små rum.
2022년 9월에 3박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 10월 1일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

2/10 - 너무 별로예요

Chris

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very hard for seniors to access too many stars They did not have the rooms that I booked so we did NOT STAY at this hotel had to find another hotel.
2022년 9월에 4박 숙박함
답변 제공: Aranit 님, 2022년 10월 1일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations.We done our best for you and we moved the room straight away and free upgrade. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Guest Services Supervisor

2/10 - 너무 별로예요

Milagros 님, Miami

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The tile in the bathroom floor was broken and had no grout to unite tile with tile. The lid on garbage can in bathroom was broken. Mold in the bathroom ceiling ( I have pictures) Wifi was consistently busy.
2022년 9월에 5박 숙박함
답변 제공: Shanil Velliani 님, 2022년 9월 25일
Dear Guest,Thanks for your message, we are disappointed to know about the issues which you reported, certainly this is not the standards on which we operate. We rightaway investigated your concerns and flagged to all stake holders and we are glad to inform that all raised issues are now resolved.We certainly would like to welcome you back again. Please get in touch with us once you make your future reservation and we will personally look after your hotel experience.Thanks & Regards,Shanil Velliani

8/10 - 좋아요

Laurence

2022년 9월에 3박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 9월 26일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor

8/10 - 좋아요

Mindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
Convenient for a Kensington stay. Close to the Tube.
2022년 9월에 1박 숙박함
답변 제공: Naeem, Guest Services Supervisor 님, 2022년 9월 23일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Naeem Guest Services Supervisor

10/10 - 훌륭해요

Helge Alexander

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Naeem, Guest Services Supervisor 님, 2022년 9월 23일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Naeem Guest Services Supervisor

8/10 - 좋아요

Hiu Ching

2022년 9월에 3박 숙박함
답변 제공: Aranit 님, 2022년 9월 19일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

Lorna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 4박 숙박함

8/10 - 좋아요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very friendly and helpful staff. The room was really hot and the windows can’t be opened so it was a bit of an uncomfortable nights sleep. Despite that the room was a nice size and had everything I needed for my stay. I would visit again as it is perfectly situated for shops, restaurants and Holland Park.
2022년 9월에 1박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 9월 17일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

4/10 - 별로예요

alison

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Aranit 님, 2022년 9월 10일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Aranit 님, 2022년 9월 10일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

4/10 - 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed
Very small beds room was tiny, carpet was worn so much so the pattern was gone. Possibly the noisiest hotel I have ever stayed in
2022년 9월에 1박 숙박함
답변 제공: Aranit 님, 2022년 9월 10일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

6/10 - 괜찮아요

Monica

별로예요: 숙박 시설 상태 및 시설
September-2022
Hiss som inte fungerade och smala trappor. Heltäckningsmattor även på rummet vilken var sådär renlig. Luktade rök i korridorerna men inte på vårt rum. Helt OK rum men säng som var knaprig och knölig. Slitet badrum. Extremt litet frukostrum med minimalt utbud, dock gott kaffe.Bästa med hotellet var läget
2022년 9월에 1박 숙박함
답변 제공: Aranit 님, 2022년 9월 10일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Mr Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Daughter’s graduation
Outstanding customer service. All staff where extremely helpful and made our stay an absolute delight.
2022년 9월에 1박 숙박함
답변 제공: Aranit 님, 2022년 9월 10일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

Sering Omar Faty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It got the job done and the staff were nice and helpful!
2022년 8월에 1박 숙박함
답변 제공: Aranit 님, 2022년 9월 10일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 - 좋아요

liat levi-kopelman

좋아요: 청결 상태, 직원 및 서비스
like: location, staff, service didnt like : room size, breakfast
2022년 8월에 5박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 9월 1일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 - 훌륭해요

David

좋아요: 직원 및 서비스
Really friendly, helpful staff.
2022년 8월에 1박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 9월 1일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

4/10 - 별로예요

Robert

2022년 8월에 1박 숙박함
답변 제공: Aranit 님, 2022년 9월 1일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

6/10 - 괜찮아요

Daniela 님, Valdobbiadene

좋아요: 직원 및 서비스
별로예요: 청결 상태
2022년 8월에 5박 숙박함

8/10 - 좋아요

craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff very friendly, nice comfortable room with o come back to after 2 busy days sightseeing.
2022년 8월에 2박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 8월 23일
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

4/10 - 별로예요

Karol

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not 4 stars max 2
It was strong smell from the bathroom and shower head covered with limescale.
2022년 8월에 1박 숙박함
답변 제공: Aranit Guest Services Supervisor 님, 2022년 8월 23일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor