'There are two sides to every story' as the saying goes and unfortunately Fay's review is an incorrect portrayal of the facts. On the very important issue of payment, Fay was requested to pay the 50% balance of her stay upon departure. It is La Galiniere's policy to take a 50% deposit at the time of booking and 50% on arrival. She showed us a screenshot on her phone from the Expedia website that indeed inferred that she had paid in full. However, payments to La Galiniere are not transacted through Expedia and there is no way that Expedia is aware of payments that are made. I believe Fay knew this to be the case and wanted to take advantage of us. On arrival, she signed a credit card payment acknowledgment form that showed that she had only paid a 50% deposit, so must have clearly understood there was a balance to pay. We also emailed her the confirmations we received that showed that she had paid only a 50% deposit, but she chose to ignore these facts.In relation to her comments about simple comforts, La Galiniere provides some of the most affordable accommodation in Franschhoek aside from dormitory-style accommodation. We are a three-star self-catering facility, offer three-star facilities and services, and charge three-star prices. We would all like to have five-star service wherever we stay, but unfortunately the simple comforts as Fay calls them cost money, which have to be paid by someone. If guests want four or five star services then we recommend they look to four or five-star establishments. If guests don't wish to cater for themselves, then we recommend that they don't book self-catering accommodation. Regarding the dogs, we make it very clear on the website that we have dogs roaming the farm, which provide our and guest security. Unfortunately, it is sometimes the case that people don't clearly look at what they are booking and then complain afterwards. This is one of those cases.Similarly, we are on the main road, and anyone who looks at our location on a map will see this (clearly Fay chose not to look carefully before she made the booking, but felt she had the right to complain afterwards). The majority of our guests are very satisfied with their stay as indicated by reviews. Unfortunately, there are always a few that expect far more than they pay for.

Many thanks for your positive review Rosana. Much appreciated

Many thanks for your positive review Mark. We look forward to welcoming you back soon.

We apologize the wifi was not working when you stayed with us. We, like a number of properties in Franschhoek, have to deal with unreliable internet on a daily basis. We look forward to the installation of more reliable fibre optic cables sometime in 2019. As regards to our location, the map shown on all the websites clearly shows our location close to the main road.