객실 내 금고, 책상, 암막 커튼, 방음 설비

리젠시 인 & 스위트 - 베이타운 여행 후기

3.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 534개 이용 후기 중 232개" "
평점 8 - 좋아요. 534개 이용 후기 중 121개" "
평점 6 - 괜찮아요. 534개 이용 후기 중 73개" "
평점 4 - 별로예요. 534개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 534개 이용 후기 중 71개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Monica

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Monica,We are glad to hear that you had a wonderful experience at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. Your satisfaction is our top priority.

10/10 - 훌륭해요

Jovel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay at
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Jovel,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another enjoyable experience at our hotel. Thank you for taking the time to share your thoughts with us.

6/10 - 괜찮아요

Emmett

가족 여행
I waited a good 10 minutes or more to get help when I first went there to check in. The lady was not very friendly. She gave me a key card and told me what room it was and didn’t even tell me how to get to it the room. The room smelled, and the chairs in the room were full of stains.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Emmett, We appreciate you sharing your experience with us. We regret to hear about the inconvenience you faced during check-in and apologize for any lack of hospitality you encountered. Your feedback on the room condition is noted, and we will address these matters with our team to improve our services. Our goal is to ensure all guests have a comfortable stay with us.

10/10 - 훌륭해요

Jovel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Jovel,We are delighted to hear that you had a fantastic stay with us! We look forward to welcoming you back in the future for another memorable experience.

10/10 - 훌륭해요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Alicia,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, we'd love to hear from you. Safe travels and we hope to welcome you back soon!

2/10 - 너무 별로예요

Juan 님, Newark

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Juan,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Should you wish to discuss your concerns further, please contact our management team directly. Your satisfaction is important to us, and we value the opportunity to address any issues you may have experienced during your stay.

2/10 - 너무 별로예요

Juan 님, Newark

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smell very bad
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Juan,We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team to address this matter further.

2/10 - 너무 별로예요

Willie

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would never again stay at this property. From my room smelling like urine and feces to the front desk cancelling my keycard and terminating access to my room because she got me confused with another guest at the hotel. Mind you, this wasn’t told to me until I tried to use my keycard and the front desk replied that she heard I had too many guests. It would of made more sense if they would have confirmed identity first. The other guy was black too so I guess we all look the same to people from the meddle East. I drove 17 hours from Chicago to be stuck with this terrible place. The ‘complimentary breakfast’ contained 3 eggo waffles, 5 pieces of bread, 2 kinds of cereal and 1/8 a gallon of old milk in a gallon container. Cheap cheap cheap people. The phone worked 1 way. They could call my room but I couldn’t call to the front desk. Even with a late checkout request in advance the owner as well as room attendants found the time to come down and attempt to put me and my newborn out. All that money paid for my suite for 3 days put to waste. Was better off at a Super 8. Stay away from this place.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Willie, We regret to hear about your experience and apologize for any inconvenience caused during your stay. We strive to ensure all guests enjoy their time with us and take your feedback seriously for further improvement. Your comments will be shared with the team for their awareness. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly clean nice habitat all around awesom place to stay to get away
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Ashley,We are glad to hear you found our hotel to be clean and with friendly staff. Your feedback is greatly appreciated as we strive to provide a top-notch experience for all our guests. We hope to welcome you back again in the future!

10/10 - 훌륭해요

Ashley

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome friendly customer service
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Ashley,We're pleased to hear that you found our customer service friendly. Our team strives to provide exceptional service to all our guests. If there is anything else we can assist you with, please don't hesitate to reach out to our management team. Thank you for staying with us!

6/10 - 괜찮아요

Angshuman

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Clean room, comfy bed. Breakfast is below average.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Angshuman, We appreciate your feedback on the cleanliness and comfort of our rooms. Your review of the breakfast is duly noted for improvement. We strive to enhance all aspects of our guests' experience.

8/10 - 좋아요

Rose

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Overall decent property needs updating missing, updated charging terminals microwaves, and overall just older outdated furnishings, but very clean. I would stay here again. The only other issue there was went down for breakfast and by the time I got there a little after eight everything was gone. So, perhaps monitoring the breakfast, would ensure food for all guests
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Rose, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We appreciate your compliments on our cleanliness. While we understand your desire for updated amenities, we value your perspective and will consider your suggestion for charging terminals and microwaves. We apologize for any inconvenience you experienced with the breakfast availability and will review our procedures to ensure sufficient food for all guests. We hope to welcome you back in the future for an even better experience.

8/10 - 좋아요

Michael

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Workers need to know more English
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Michael, Thank you for your feedback regarding English proficiency. We appreciate your input and will take it into consideration to further enhance our staff's language skills. We value the opportunity to improve our service and hope to provide an even better experience for our future guests.

6/10 - 괜찮아요

Harlee

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This hotel is more for someone just needing to stay somewhere overnight. The breakfast was mediocre at best; toast, milk, cereal, juice and some muffins. Parking is VERY limited. Otherwise it was a clean space, spacious rooms, and lots of restaurants around.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Harlee, Thank you for choosing to stay with us and sharing your feedback. We appreciate your kind words about our clean and spacious rooms, as well as our convenient location near restaurants. We apologize if our breakfast options did not meet your expectations. We understand that parking may be limited at times, but we strive to provide the best experience possible. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Samuel

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Samuel,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back soon for another fantastic stay.

10/10 - 훌륭해요

Brandi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Brandi,We are thrilled to hear that you had such a wonderful experience during your stay with us! We appreciate you choosing our hotel and hope to welcome you back again soon for another amazing stay. If there is anything we can do to make your next visit even better, please don't hesitate to reach out to us directly.

4/10 - 별로예요

Asia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property had roaches in the room. It was hard to reach someone at the front desk and it’s a bunch of cats that hang around the parking lot. The breakfast was horrible
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Asia, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

alfredo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello alfredo,Thank you for choosing our hotel for your stay! We're thrilled to see that you had a great experience overall. If there's anything specific you'd like to share or any suggestions you have, please feel free to reach out to us. We value your feedback and want to ensure we continue to provide excellent service to all our guests.

10/10 - 훌륭해요

Kati

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Kati,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back soon for another exceptional stay.

10/10 - 훌륭해요

Fernando

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Fernando,Thank you for rating us 10/10! We are delighted to hear that you had a fantastic experience during your stay with us. We strive to provide exceptional service and it is rewarding to know that we have met your expectations. Should you have any further feedback or need assistance in the future, please feel free to reach out to us.

10/10 - 훌륭해요

Argeo 님, Houston

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet place
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Argeo,Thank you for sharing your feedback on the cleanliness and tranquility of our hotel. We take pride in maintaining a clean and serene environment for our guests. We appreciate your kind words and hope to welcome you back soon for another peaceful stay.

10/10 - 훌륭해요

Esperanza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was great and comfortable will stay there again
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Esperanza,We're thrilled to hear that you had a great and comfortable stay with us! It's wonderful to know that you would consider staying with us again. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Brock

2023년 12월에 7박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Brock,We are delighted to hear that you had an excellent stay with us! We strive to provide exceptional service and it's always rewarding to receive positive feedback. Should you have any suggestions or feedback, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience.

10/10 - 훌륭해요

Jorge 님, Holyoke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stood in this place for 10 days. Definitely was very quiet once in a while. You hear some noises, but that's expected on a busy area. Staff was very nice. Friendly and cyes housekeeping is very, very good. Check out was very easy. I will definitely repeat my visit
2023년 12월에 10박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Jorge,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're delighted to hear that you enjoyed the quiet atmosphere and found our staff to be friendly. It's great to know that our housekeeping team exceeded your expectations. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and staff were nice...
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Robert,Thank you for acknowledging our efforts to maintain cleanliness and for your kind words about our staff. We strive to provide a positive experience for all our guests and we hope you had a comfortable stay. If there is anything else we can assist you with in the future, please feel free to reach out to us.

6/10 - 괜찮아요

Jarell

2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Jarell,We appreciate you choosing our hotel for your stay. We would love to hear any feedback you may have so we can address any issues you experienced. Please don't hesitate to reach out to us directly with any comments or concerns. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Gisela

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There was gunshot noises in the beginning of my stay the cabinet was broken also bed sheet had cigarette holes and the pictures online are false.Also the service clerk was very rude and disrespectful to my son while I was in the bathroom . If you have kids do not stay here very unsafe and dirty
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Gisela, We're sorry to hear about your experience. The safety and comfort of our guests are our top priorities, so your concerns are taken seriously. We appreciate your feedback and will address the issues mentioned with our team to ensure better service and improved conditions. Your comments have been noted for future improvements.

4/10 - 별로예요

Ninzi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
M
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Ninzi,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your valuable input and will use it to improve our services in the future. If you have any further concerns, please don't hesitate to reach out to our management team.

4/10 - 별로예요

Reginald

2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Reginald, We are sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any issues you experienced during your stay. We hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Jose, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 - 괜찮아요

Hilton

답변 제공: Manager 님, 2024년 2월 7일
Hello Hilton, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would like to apologize for any inconvenience you may have experienced. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Eric

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Eric,We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly to provide us with any specific feedback so that we can address and resolve any issues you may have encountered. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Charles

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Visiting Family
Good clean hotel at a great rate, thank you.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Charles,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you found our accommodations clean and our rates satisfactory. We strive to provide excellent service and value to all our guests, and your feedback is greatly appreciated. We hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Alberto,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will use it to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.

8/10 - 좋아요

Darrell

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very clean
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Darrell,We appreciate your positive feedback on the cleanliness of our hotel. Maintaining a clean and hygienic environment is one of our top priorities. Thank you for choosing us for your stay and we hope to welcome you back again in the future.

10/10 - 훌륭해요

William

I would love a free room sometime ok
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello William,Thank you for reaching out and sharing your feedback. We appreciate your interest in our hotel and would be delighted to welcome you back as our valued guest in the future. Please feel free to contact our management team directly to discuss any special offers or promotions that may be available during your preferred time of stay.

10/10 - 훌륭해요

DARRELL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front deck people was really nice absolutely about everything need help go to them and they have you taken care of right away
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello DARRELL,Thank you for acknowledging the excellent service provided by our front desk team. We are delighted to hear that they were able to assist you promptly and efficiently during your stay. Our dedicated staff takes great pride in ensuring our guests' needs are met in a timely and helpful manner. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

2/10 - 너무 별로예요

Ronny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First room ac leaking on floor. Second room issues with door key.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Ronny, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will address these issues with our team to ensure a smoother experience for future guests.

4/10 - 별로예요

Rontavia

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Rontavia, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 - 너무 별로예요

Elaine

연인과의 여행, 출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
1. When I checkin to a room and asked about my dogs they said fine $30
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Elaine, Thank you for bringing this to our attention. We apologize for any confusion regarding our pet policy. We strive to provide clear and accurate information to our guests. We appreciate your feedback and will work to improve our communication in this regard.

10/10 - 훌륭해요

Devonte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Devonte,Thank you so much for your amazing rating! We strive to provide exceptional service and are delighted that you had a truly outstanding experience with us. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very unprofessional host at the front desk!!!! We felt like we were being watched while we stayed there making us feel very uncomfortable. To add to the unpleasant stay we sent our daughter to ask to switch the towels out for clean ones and she told her that they didnt have any and would get us clean ones in the Morning, unacceptable how were we suppose to shower up without clean towels!!! Not a pleasant stay!!!!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Guest ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 - 훌륭해요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff & my family enjoyed the pool !
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Melody,Thank you for being a valued guest and for providing us the feedback regarding our staff and comments about our pool. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 직원 및 서비스
Staff is great. Rooms are clean . Good location
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Christian,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and your comments about our location. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Christian

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Christian,Thank you for the 5-star review! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

NASSOR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hello NASSOR,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

WANDA

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent clean rooms
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello WANDA,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

8/10 - 좋아요

Alysia

좋아요: 직원 및 서비스
Nice
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Alysia,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 - 별로예요

Humberto

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sin desayuno
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Humberto, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 - 훌륭해요

Alexander 님, Baytown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ice machine not working neither was washer & driers
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Alexander,On behalf of our entire staff, we thank you for your business and for your comments regarding our ice machine. Please do come see us again.