리셉션

위스퍼링 파인스 모텔 여행 후기

2.5 out of 5
위스퍼링 파인스 모텔
226 Methodist Church Rd, White Stone, VA

이용 후기

6.4
평점 10 - 훌륭해요. 120개 이용 후기 중 17개" "
평점 8 - 좋아요. 120개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 120개 이용 후기 중 32개" "
평점 4 - 별로예요. 120개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 120개 이용 후기 중 18개" "

6.8/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Susan

2024년 3월에 7박 숙박함

6/10 - 괜찮아요

Guy

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ran out of hot water very quickly every morning. Spouse and I had to take showers day before each other. Even then hot water ran out within 5 minutes. Door to room little dodgy. Overall not to bad but also not good. Staff couldn't find reservation. They needed your email confirmation to confirm reservation.
2024년 3월에 2박 숙박함

4/10 - 별로예요

Laura 님, Lorton

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very old motel that hasn’t been updated. As such, it smells musty. The sink was corroded. I had to buy water to brush my teeth. There were leftover footprints in the tiny shower from the person who cleaned it. The carpets are stained. However the bed was comfortable and it was a king so that was nice.
2024년 3월에 1박 숙박함

4/10 - 별로예요

J

2024년 3월에 1박 숙박함

8/10 - 좋아요

Ray 님, Henrico

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

8/10 - 좋아요

Antwoin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great price
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Lynna

2023년 10월에 4박 숙박함

4/10 - 별로예요

DOUGLAS B

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No internet. Charged extra at check in for pet after website said pet friendly but did not mention extra charge. No hot water in shower. Room overly perfumed.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

David

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our stay was more than adequate in all respects. There is an excellent restaurant in White Stone just moments away. The motel receptionist couldn't get her credit card machine to work to be able to charge us an animal (small dog) fee, so she waived the fee, which we appreciated.
2023년 10월에 1박 숙박함
답변 제공: T Patel 님, 2023년 10월 31일
Thank you so much.

2/10 - 너무 별로예요

Jonathan

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

CRYSTAL

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful, family run motel!
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Thank you so much mam.

6/10 - 괜찮아요

Thomas

별로예요: 숙박 시설 상태 및 시설
You get what you pay for
2023년 9월에 1박 숙박함
답변 제공: T Patel 님, 2023년 9월 23일
Thank you so much sir for your valuable review and really thank you for the business.We recently bought this property so we are trying to improve the all kind of facilities and we hope you have good time. Thank you sir

10/10 - 훌륭해요

Christy

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
New management, positive changes.
This was a last minute booking. This place had the best price for the budget so we were in. A big sign saying Under New Management was hanging up front. Very easy check in after booking with this site. We wanted a room with a jacuzzi and maybe that wasnt conveyed thru the site. The room was huge and well laid out. There was def a lingering smell of prior smoking in the carpet. There was a weird spotty stain the tub, maybe rust? Other similar stains on the back of the front door. The hot water didnt work and neither did the room phone. I called the front desk from my cell and got no answer. Room was very quiet. Sheets were very clean. I mentioned the hot water on checkout and they said it was a tripped breaker, so if this happens to you, thats the issue. I never stayed under the previous owners but it def feels like these guys are cleaning it up. Give it a chance!
2023년 9월에 1박 숙박함
답변 제공: Reena 님, 2023년 9월 10일
Thank you so much for your precious reviews . we value these reviews . yes it was not mentioned in the details that you asked for the jacuzzi room . we always take care to provide clean and peaceful environment to our guests . our phones were under repair at that time .but its our request to all the guests to please inform us at the time of check in that something is wrong in the room so that we can give better service and solution to the problem . when guest tell at the time of check out obviously we not able to do anything. well we welcome you for the next time for much better services.

10/10 - 훌륭해요

Kenneth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2023년 9월에 2박 숙박함
답변 제공: Reena 님, 2023년 9월 10일
thank you for your feedback .we greatly appreciate it.

4/10 - 별로예요

ALAN

별로예요: 숙박 시설 상태 및 시설
We stayed here because I had a small dog and there weren’t any other options. Just ask to see the room to make sure it’s acceptable.
2023년 8월에 1박 숙박함
답변 제공: Reena 님, 2023년 9월 10일
thank you for precious feedback. we value our guests reviews . yes we allow pets thinking that they also our family members . we like to welcome you again with best services.

2/10 - 너무 별로예요

Deborah 님, Stone Mountain

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was convenient to where we had to go. Not clean, bathroom sink was clogged, cigarette smell…
2023년 8월에 1박 숙박함
답변 제공: Reena 님, 2023년 9월 10일
thank you for your feedback . but we always take care to provide clean and peaceful environment to our guests . you informed us about the sink clogged . it was not earlier. and the time was of late night . we sad about that thing but we will take it seriously in future. we welcome you next time with our better service.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was fine. Front desk did not know about places to eat. Knew that Pizza Hut delivered but didn't know where it was. Be prepared to Google places to eat.
2023년 8월에 2박 숙박함
답변 제공: Reena 님, 2023년 9월 10일
Thank you for your precious feedback. we greatly appreciate it. front desk told about dominoes macdonalds and pizzahut towards the kilmernock. but in future we try to explore some more places to eat nearby. we welcome you next time with the best service.

10/10 - 훌륭해요

JEAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Reena 님, 2023년 8월 18일
thankyou for your feedback . we greatly appreciate it . we love to welcome you again. :)

2/10 - 너무 별로예요

Mary

단체 여행, 가족 여행
별로예요: 편의 시설/서비스
This place is a total dump. Not at all as described on any of the trip/travel sites. No pool. Apparently there has not been a pool there for 10 years. ?? Filthy rooms. Buildings run down. Took pics to validate my claims.
2023년 7월에 3박 숙박함
답변 제공: T Patel 님, 2023년 7월 31일
Hello Mary mam,First of all Sorry for the inconvenience.Just want to put my input on reality so when you checked in and you said you have no pool facility so front desk lady explained well on pool facility and you agreed on to stay at the property at the discounted money so total cost was 283 and then reduce to 270 and you all agreed and stayed at our property. So from our end we tried our best to keep you happy and guest was agreed and they stayed at property for 3 nights. So we are not agreed at all on guest comments.Thanks.

8/10 - 좋아요

Carter

좋아요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Reservations Manager 님, 2023년 7월 6일
Thank you for your feedback, Carter. We hope to see you soon!

4/10 - 별로예요

Bobby

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty in the hotel. Towels, linens, etc…. Had holes, stains and burn marks. Carpet was extremely dirty.
2023년 7월에 3박 숙박함
답변 제공: Reservation Manager 님, 2023년 7월 4일
Thank you for your feedback, Bobby. We take complete pride in cleanness of our rooms as that is our key focus. Our linens are dry cleaned and it is extremely rare for us to any issues. Please allow us to accommodate you again and we will ensure you’re satisfied with our rooms.

8/10 - 좋아요

Bill

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean facility listings stated pet friendly. But sign at check in states pets by permission only plus charged $44.extra. For 1 night with small dog.
2023년 6월에 1박 숙박함
답변 제공: Reservations Manager 님, 2023년 7월 4일
Thank you for your feedback, Bill. We do have a limited number of rooms where we allow pets and there is a pet fee. We will work with our vendors to resolve the issue.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Place to Stay
Very nice place, we were in town for a family dinner (Urbanna) and didn't want to drive back the same day so booked an overnight. The owner was very friendly. The room was small but very clean and comfortable. Good place for the monet spent for a safe quiet place to sleep.
2023년 6월에 1박 숙박함
답변 제공: Reservation Manager 님, 2023년 7월 4일
Thank you for your feedback, John. We hope to see you soon!

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean , mattress was firm , remote for AC was a nice option. All in all a fine place to sleep after attending a party. 👍👍
2023년 5월에 2박 숙박함
답변 제공: Reservation Manager 님, 2023년 6월 2일
Thank you for your feedback, Richard. We are glad you enjoyed your stay at Whispering Pines Motel and hope to see you again!

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Reservation Manager 님, 2023년 5월 15일
Thank you for your feedback, Joe. We hope to see you again!

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very small and had very few places to set belongings. The room was fair for the price paid. It was clean and conveniently located for our visit to the area.
2023년 3월에 1박 숙박함
답변 제공: Online Reservations Manger 님, 2023년 3월 27일
Thank you for your feedback, Michael. We are glad you found our hotel rooms to be clean and a convenient location. We do offer larger square footage rooms in our family suites. We would love to accommodate you in your future stays. Thank you,

10/10 - 훌륭해요

Jeffrey

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in
2022년 12월에 1박 숙박함
답변 제공: Reservation Manager 님, 2023년 1월 10일
Thank you for your feedback, Jeffery

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Reservation Manager 님, 2022년 11월 28일
Thank you for your feedback, Sarah.

6/10 - 괜찮아요

Joe

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Keep it moving
Dirty, amenities were broken, cheap place but, not really worth it
2022년 11월에 3박 숙박함
답변 제공: Reservations Manager 님, 2022년 11월 20일
Thank you for your feedback, John. This is an unusual feedback, we will further look into the room you were assigned and ensure everything is functional and review with your staff.

10/10 - 훌륭해요

brenda

좋아요: 청결 상태
Clean
2022년 10월에 1박 숙박함
답변 제공: Reservation Manager 님, 2022년 10월 21일
Thank you for your review, Brenda. We greatly appreciate it!

8/10 - 좋아요

Hoang Tu

단체 여행, 출장 여행
좋아요: 직원 및 서비스
Tạm ổn. Nhiệt tình
2022년 8월에 5박 숙박함
답변 제공: Reservation Manager 님, 2022년 9월 6일
Thank you for your feedback, Hoang. We greatly appreciate it.

8/10 - 좋아요

Rosemary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Reasonable cost, convenient location, and adequate.
2022년 9월에 1박 숙박함
답변 제공: Reservation Manager 님, 2022년 9월 4일
Thank you for your feedback, Rosemary. We greatly appreciate it.

10/10 - 훌륭해요

Gerald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Reservations Manager 님, 2022년 8월 31일
Thank you for your feedback, Gerald.

10/10 - 훌륭해요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2nd time we’ve stayed here it’s convenient to everything we needed. If all you need is a place to sleep and take a shower than this is the best bet.
2022년 8월에 2박 숙박함
답변 제공: Reservation Manager 님, 2022년 8월 22일
Thank you for your feedback, Larry. We truly take pride in the cleanliness of our rooms and provide the best accommodation services.

2/10 - 너무 별로예요

Howard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
would not stay here again, 1960 room
2022년 8월에 1박 숙박함
답변 제공: Reservation Manager 님, 2022년 8월 16일
Thank you for your feedback, Howard. We do not have room number 1960 at the property. Our property was extensively renovated and everything within the room is up to date. We would love to know more about your experience.

6/10 - 괜찮아요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room was musty and bed linen was soiled
2022년 8월에 1박 숙박함
답변 제공: Reservation Manager 님, 2022년 8월 16일
Thank you for your feedback, William. With our hotel being an outdoor property and located very close to the river, the area is very humid.

10/10 - 훌륭해요

Charles 님, Virginia Beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a excellent stay the tile on the shower floor was Wall tile it was very slick the shower mat was too small other than that I was very comfortable stay
2022년 7월에 2박 숙박함
답변 제공: Reservation Manager 님, 2022년 7월 26일
Thank you for your feedback, Charles. We greatly appreciate it.

6/10 - 괜찮아요

Jeff

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Good place to stay in the area. Don't expect 5 star hotel, set expectations as decent country motel that is a good value with great access to a lot of good things in the Northern Neck.
2022년 6월에 6박 숙박함
답변 제공: Reservation Manager 님, 2022년 7월 6일
Thank you for your feedback, Jeff. As a locally owned and operated motel, I agree we are not a 5-star hotel. We strive to provide the best service, value and a clean and comfortable accommodation to our guests. I hope you enjoyed your stay with us. Thank you!

4/10 - 별로예요

Karen

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

4/10 - 별로예요

Brittany

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Bed was uncomfortable. Beetles in the room and sheets were old. Staff was great though.
2022년 6월에 1박 숙박함
답변 제공: Reservation Manager 님, 2022년 6월 24일
Thank you for your feedback, Brittnay. Your feedback is extremely valuable to us and we do plan to take actions to make improvements. We will commuinciate with our vendors to ensure better quality linen is provided for our guests. We are also in the process of adding a protective lawyer to doors to ensure no insects from outside get in the rooms. Please reach out to us directly via hotel website for any questions. Thank you, A.P. Online Reservation Manager

8/10 - 좋아요

aundi

2022년 5월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They couldnt find my reservation didnt have room a requested couldnt half speak english pool wasmt working or opened
2019년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함

4/10 - 별로예요

Thomas

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A little investment could go a long way!
Check in was horrible.(long, unable to find reservation) Room was hot and musty. Linens were terrible.(old, thin/threadbare) Housekeeping disposed of the soap in the tub after the first night and did not replace it. The WiFi was SLOW!!! There was only 3 cars in parking lot on first night and less than a dozen on second. Minimum investment would reap huge rewards! This should be a destination stop, spring, summer and fall!
2019년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The filter on the air conditioner was filthy — the swimming pool was closed — towels were skimpy and soap thin
2019년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I asked for a non smoking room, however my eyes were burning 5 minutes after looking at the room. The floor was filthy with hair, I asked for my money back and they charged me anyway. I am now disputing their claim, and will get my lawyer involved if the dispute does not go through.
2019년 6월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 6월에 2박 숙박함