야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

플라자 펠리카노스 그랜드 비치 리조트 - 올 인클루시브 여행 후기

3.5 out of 5
플라자 펠리카노스 그랜드 비치 리조트 - 올 인클루시브
Jose Clemente Orozco 131, Zona Hotelera Norte, Puerto Vallarta, JAL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 747개 이용 후기 중 204개" "
평점 8 - 좋아요. 747개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 747개 이용 후기 중 150개" "
평점 4 - 별로예요. 747개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 747개 이용 후기 중 56개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Carmen 님, Lancasater

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is not a resort. It is an older hotel.
2024년 4월에 2박 숙박함
답변 제공: Pelicanos Grand 님, 2024년 4월 18일
I appreciate the time you took to share your experience with us!, . Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

10/10 - 훌륭해요

Michell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish there were music around
2024년 4월에 2박 숙박함
답변 제공: Pelicanos Grand 님, 2024년 4월 17일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

8/10 - 좋아요

Guillermo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Estacionamiento reducido
2024년 3월에 4박 숙박함
답변 제공: Pelicanos Grand 님, 2024년 4월 8일
Agradecemos sus comentarios, estamos tomando nota del área de oportunidad que nos menciona para trabajar en ella.Saludos,

8/10 - 좋아요

Alina Jimenez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo estuvo muy bien, las instalaciones el servicio solo alguna comida a veces no estaba muy sabrosa pero en general estuvo bien y recomendaciones a algunos del servicio quizás una mejor cara es verdad que atender al público no es fácil pero de eso se trata mostrar de ser posible una sonrisa o una palabra amable aunque fueron muy pocos.
2024년 4월에 4박 숙박함
답변 제공: Pelicanos Grand 님, 2024년 4월 8일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros! Su opinión es muy importante para nosotros. Tenga la seguridad de que tomaremos en consideración sus comentarios para mejorar nuestro servicio.

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 4월 3일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!, Su opinión es muy importante para nosotros.

2/10 - 너무 별로예요

LaRhonda

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 28일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic
2024년 3월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 28일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Die Unterkunft ist schon etwas in die Jahre gekommen, eine Restaurierung wäre notwendig. Das Personal war sehr freundlich. Die Verpflegung absolut akzeptabel abwechslungsreich und lecker. Super war der Pizzastand am Pool. Leider immer wieder dieses Problem mit den reservierten Liegen am Pool. Besonders schlimm die Gäste die früh morgens reservieren und erst am Nachmittag erscheinen. Die Sky Bar ist sehr zu empfehlen, wird leider sehr wenig genutzt.
2024년 2월에 15박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 25일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

2/10 - 너무 별로예요

darlene

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The choice of the food was terrible. It was the same things all the time didn’t have options. I didn’t know how I was going to last two weeks without meat we fly out at 730 we had to check out at 11 am there for we couldn’t eat on the resort unless we paid for the didn’t Expedia they said if we would’ve flew Sunwing or West, jet we could stay in ate
2024년 3월에 14박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 25일
I appreciate the time you took to share your experience with us!, I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

6/10 - 괜찮아요

Sherry Lynn

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room we were given was good on the inside but the view was no good.....had no balcony which I did not like also we were woken up early in the morning as we were just above the service entrance.We asked for a new room which we got the next day.. Also when it came to check out are flight was not till early evening and they would not let us keep our bands on....as we talked to other people the day before and they were aloud to keep theres on..So why let some and not others....it should not matter who you fly with or who you booked through..... I will say most of the staff were awsome....
2024년 3월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 25일
I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

4/10 - 별로예요

Jamie

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very outdated. The food selection was poor and places to sit around the pool were always taken by stuff … not people. The staff was very nice. I have no complaints with them. They were always happy and helpful. We didn’t have hot water for 2 days which makes me uneasy with how the staff were able to clean things properly, wash hands , dishes etc.
2024년 3월에 2박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 22일
I appreciate the time you took to share your experience with us!, I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

2/10 - 너무 별로예요

Danijela 님, ANDOVER

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very run down. Staff not pleasant. Got food poisoning- they recycle food from day to day! Every single person in our group got sick Will never return
2024년 3월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 20일
We would like to extend our sincere apologies for any situation that you found inconvenient within our development, we want to share with you that all your observations and point of improvement have been forwarded to our respective area managers for proper analysis and development, and we let you know that the necessary corrective measures are already being taken. Your comments are the most vital thing for us, since they help us to reach excellence.

6/10 - 괜찮아요

Gregory Kenneth

가족 여행
별로예요: 숙박 시설 상태 및 시설
I really liked the rooftop bar. The service in the dining area and around the pool area was great. The food was ok but not alot of options. The rooms were old. But ok. I did almost break my toe on a door stop screwed to the floor right in front of the toilet. Room 1237. My toe was black for 3 days.
2024년 3월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 13일
I appreciate the time you took to share your experience with us!, . Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

10/10 - 훌륭해요

Cecilia Gabriela

2024년 3월에 2박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 4월 1일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!

10/10 - 훌륭해요

Alisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 13일
I appreciate the time you took to share your experience with us!

6/10 - 괜찮아요

Kenneth 님, Penticton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel needs some upgrades but overall it is good. The food was good and the staff are amazing with the exception of the front desk. I would stay here again.
2024년 1월에 21박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 13일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

6/10 - 괜찮아요

Leslie 님, Lloydminster

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Local beer company and white rum not dispensing at the resort. Also cleaning did not wash deck flooring that had sticky pop on it.
2024년 2월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 8일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

8/10 - 좋아요

Beulah 님, Brandon

연인과의 여행
좋아요: 직원 및 서비스
Property needs update and maintenance. Hallway and stairwells not cleaned often. Mold in Bathrooms. Piping and plumbing fixtures need replacing. Buffet meal always have something you can find you might like. However it is very Mexican. Staff are great. Smaller size resort which i prefer. Would stay here again
2024년 2월에 14박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 4일
I appreciate the time you took to share your experience with us!, I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

6/10 - 괜찮아요

Lisa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pablo in the buffet restaurant was personable, informative and attentive. He was a great server. The breakfast omelette chef was fantastic and a delight to see in the morning. She was super friendly and smiley. The women on the front desk were unwelcoming and unfriendly. They didn’t ask how our stay was or thank us for staying with the hotel upon check out. There was one late night gentleman on the front desk who was welcoming and pleasant. The room was relatively clean; however, the phone did not work and the bellman who identified it said it would be fixed and it never was. The connecting door to the next room was very thin and had a large gap under it. We could clearly hear the people in the next room. On March 1st, we had our privacy sign up; however, someone removed it and they knocked on the door to do inventory. We identified the broken phone, but he didn’t seem to care. We requested a new privacy sign which he provided; however, it was missing when we came back later the same day. Having worked in hotels for over 10 years, I understand the challenges of running a hotel. In general, the hotel was ok and we would stay there again.
2024년 2월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 4일
Thank you for sharing your experience through this means. Your comments are truly valuable for us, Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well done!
2024년 2월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 3월 4일
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service.

8/10 - 좋아요

Jeanie 님, Airdrie

연인과의 여행
좋아요: 청결 상태
Terrible service from the tour person Diego. Unbelievably bad tour and when we complained he literally laughed at us. DON’T TAKE THE TOUR TO SAN SEBASTIÁN OR THE CITY TOUR AMAZING SERVICE FROM 2 of the wait staff Manuel and Pablo. They made our 12 day stay amazing
2024년 2월에 12박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 27일
I appreciate the time you took to share your experience with us!,Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

8/10 - 좋아요

Ramon 님, Cathedral City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 23일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!, Su opinión es muy importante para nosotros.

8/10 - 좋아요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot. Good to really good entertainment and food for the kids. Buffet can get busy and loud at peak times. Only one main pool to enjoy with your family. The staff is amazing and very nice. This resort is close to other places and activities around PV.
2024년 2월에 6박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 22일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

2/10 - 너무 별로예요

DONALD

Rooftop bar was good. Service was great. We had a good time
2024년 2월에 5박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 21일
I appreciate the time you took to share your experience with us! , Your feedback is highly important to us.

10/10 - 훌륭해요

Alberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was so good ,
2024년 2월에 3박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 20일
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere.

8/10 - 좋아요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a moderately priced hotel that offers good options for dining, drinks, and entertainment. For a few hundred more you can elevate your experience. If you’re not the “particular” kind, this is a good inexpensive option.
2024년 2월에 4박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 20일
I appreciate the time you took to share your experience with us!, . Your feedback is highly important to us.

8/10 - 좋아요

Alberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es buena opción
2024년 2월에 2박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 20일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!

6/10 - 괜찮아요

Chris

가족 여행
좋아요: 직원 및 서비스
Limited transportation (Ubers and taxis) There are small shops and restaurants within walking distance. Resort is older, limited beach chairs, limited bars. Staff is very friendly and makes you feel welcome.
2024년 2월에 5박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 16일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the food great service. Loved pool and beach
2024년 2월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 15일
We would like to express our gratitude for choosing us has your hotel destination and for posting your review.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff service was amazing. Food was great and the nightly entertainment by the pool was awesome. Super impressed. Can’t wait to go there again.
2024년 2월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 12일
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service.

6/10 - 괜찮아요

Melonie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. Our fridge was not clean and the broken lounge chair was not replaced. Food was okay. The staff and entertainment were generally great. The hotel and property were lovely.
2024년 1월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 8일
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

8/10 - 좋아요

Alejandro Ruben 님, Ecatepec

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2024년 1월에 2박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 6일
I appreciate the time you took to share your experience with us!

6/10 - 괜찮아요

Michael

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff very condescending. When I would voice the concern, they were very non-caring. The manager was always very helpful, but his staff was not.
2024년 1월에 10박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 29일
I appreciate the time you took to share your experience with us! , . Rest assured we will take into consideration your comments to improve. Warm regards. (:

6/10 - 괜찮아요

Daniel

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 29일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!

4/10 - 별로예요

Lorena

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las camas asquerosamente viejas colchones rotos y muy sucios la bañera maltratada sin mantenimiento y descarapelada. La puerta de acceso a la habitación con dificultad para abrir x que choca con la pared resanada tuvieron que tirar parte del resanado para que se pudiera abrir y cerrar libremente. La alberca muy pequeña y sucia.
2024년 1월에 4박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 23일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros! , Estoy muy decepcionado al enterarme de las frustraciones que tuvo con respecto a su estadía, Tenga la seguridad de que tomaremos en consideración sus comentarios para mejorar nuestro servicio.

4/10 - 별로예요

colleen 님, Sturgeon County

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not get what we paid for (paid for 3 king rooms). We were given double rooms and they kept telling us to check out and check back in the next day and there was never rooms for us. Some staff were awesome. The reception and cleaning staff not very good. The food was very repetitive and everything tasted the same. Will not stay here again
2024년 1월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 22일
I’d like to thank you upon your last visit.We are truly sorry to know the inconveniences you experienced during your stay, as there is nothing more important that our guest satisfaction. we will take action on matters of your kind feedback and make our sole purpose to improve further experiences so that in future visits, you get the level of service you deserve.

8/10 - 좋아요

Brett S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fun
2024년 1월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 22일
Thank you for sharing your experience through this means. Your comments are truly valuable for us.

6/10 - 괜찮아요

Leticia

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurant was excellent, they always had a variety of food to choose from. The staff were friendly. The room had a very strong mildew odor, like wet cement, a health concern for someone with asthma. The open bar was great. The only problem is that there was not enough lonche chairs to accommodate all the tourists. People would set up the towels at 6:30 am to save a spot.
2024년 1월에 5박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 22일
I appreciate the time you took to share your experience with us! , Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

2/10 - 너무 별로예요

Cesar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alguien se metió a mi habitación, sufrí un robo, acudí a la gerencia, el gerente en turno me dijo que podía retirarme si no me sentía seguro, terrible la experiencia, no cuentan con cámaras de seguridad y al parecer cualquier persona puede ingresar a las habitaciones y no ocurre nada. El gerente no me cambio la habitación aunque prometió hacerlo. Un hotel bonito y con buen personal atento y amable Lastima
2024년 1월에 4박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 22일
Agradecemos su visita, lamentamos mucho lo ocurrido estamos tomando nota para dar seguimiento oportuno, y este tipo de situación no vuela a ocurrir,

10/10 - 훌륭해요

Mark Owen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 9박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 22일
I appreciate the time you took to share your experience with us!

4/10 - 별로예요

Alex Ernesto

2024년 1월에 3박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 2월 6일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!.

8/10 - 좋아요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Wonderful wait staff, helpful manager, great views.
2024년 1월에 1박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 12일
I appreciate the time you took to share your experience with us!

10/10 - 훌륭해요

ENRIQUE AVILES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 12일
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!.

10/10 - 훌륭해요

Narda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
En general, los trabajadores son muy amables, la comida está rica.
2024년 1월에 1박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 12일
Nos gustaría expresar nuestro agradecimiento por habernos elegido como destino de su hotel y por publicar su reseña.

8/10 - 좋아요

Nina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A step above most other Mexican all-inclusives. The buffet was the usual fare, and the “up scale a la carte” restaurant was actually bad. But the pool was warm amd the ocean and beach were great. Be up before 7 is you want a cabana and before 8 if you want a pool chair. But the kids club was great and the entertainment daytime staff super helpful. The nighttime entertainment is poor and LOUD!!! If you have kids, they won’t be able to sleep until 10pm. But the location is good and you can see the ocean and chose whether or not to engage with the beach hawkers. There are shops over the road for floaties, sunglasses. Anything you forgot.
2023년 12월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 12일
I appreciate the time you took to share your experience with us! We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.

4/10 - 별로예요

timothy harold 님, New Westminster

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 4일
I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us

6/10 - 괜찮아요

Valerie

연인과의 여행
좋아요: 청결 상태
I was a bit surprise by the room. It was not as modern as pictured. No fridge, air conditioning blasting, coffee machine broken. We tried to have those fixed with no succès and zero apologies. Buffet really minimal and if you miss it you have to wait for the next service. Room service is with charge. Extremely noisy room with two communicating room. Will literally ear the conversation in the other room.
2023년 12월에 3박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 4일
I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service

6/10 - 괜찮아요

DANNY KIM

2023년 12월에 7박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 22일
I appreciate the time you took to share your experience with us!

8/10 - 좋아요

Colleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was nervous about my stay at this hotel, as I read some bad reviews. But, i was very impressed, from check in to check out. The staff was all amazing, all so friendly and always there to answer your questions or give directions. I was going to single out some of the staff that went over and above, but too many to mention. The only negative thing I can say, it would be nice if there was more variety at the buffet. I will definitely be going back.
2023년 11월에 14박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2024년 1월 4일
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere.

8/10 - 좋아요

Marvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent resort. You will be happy you stayed here or you book early enough for a good price. The ocean is too strong for anyone but good swimmers to go in the water here though. Nobody really goes in for that reason so that's a big negative. The daily evening shows are excellent and memorable. The Aztec/Mayan show was the best. It was so good. Some easy things the hotel can do to make it a much better experience is better communication. For instance, the signage says there's all night snacks until 7am but it's actually only until 1am. It's fine if that's the case but update the signage. Also, improve the room service communication. The front desk did not seem to know how it actually worked regarding price, hours, or where to see the menu. Eventually found the link but the room service menu wasn't working. Just little things like that. Honestly, it's mostly the front desk communication that needed to be improved. Might have been only this one lady that didn't know anything and eventually she was on nights instead of days (maybe for that reason?) Overall, excellent resort for our price we booked it at, buffet was great, all the servers were amazing. Rooftop lounge was amazing. It was a very excellent experience. The ocean experience was a real negative but if you're a good swimmer or dont mind walking much further down the beach than it's fine. My wife and I had a wonderful time!!
2023년 12월에 5박 숙박함
답변 제공: Plaza Pelicanos Grand. 님, 2023년 12월 14일
Thank you for taking the time to share your experience. We have taken note of the issues you outlined and will be working with our team to improve upon these areas.