Rooms were very dated; old, dirty carpet, dirty, paint chipped walls, stained vanity, dirty windows and old furnishings. Hallways dirty, windows dirty, needs paint, needs carpets.
I am sure that housekeeping staff cannot keep it looking decent as it is so old.
Beds were hard and uncomfortable.
Room rates are way out of proportion to what the condition of this hotel is. We could have paid less and had much nicer accomodations. I stayed here on the recommendation of a friend. Not good at all.
One barmaid in the pub ignored us, after repeated requests for more drinks and appetizers. She finally said she would be back, but left and didn't return. We had to discuss our pub bill payment with the manager the next day, on checking out. She was accommodating and pleasant. Other desk staff were pleasant.
Breakfast was very nice; staff were good.
I recognize that this hotel is non-profit and supportive of various charities, however, it needs some serious attention.