레스토랑

파나디르 호텔 엘 구나 여행 후기

4 out of 5
파나디르 호텔 엘 구나
Abu Tig Marina, North Basin, El Gouna, Red Sea Governorate

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 80개 이용 후기 중 35개" "
평점 8 - 좋아요. 80개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 80개 이용 후기 중 7개" "
평점 4 - 별로예요. 80개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 80개 이용 후기 중 2개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

10/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

YOOSUN 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
저렴한가격, 좋은위치, 로맨틱한 호텔!
우선 위치가 너무 좋습니다. 뉴마리나지역에 위치해서 저녁에도 심심하지 않았구요, 엘고나 여기저기 다녀봤어도 뉴마리나지역이 짱이었습니다. 레스토랑들도 많고ㅎㅎ 한국인들 후기가 없어서 걱정했는데 남편과 너무 편안하게 잘쉬다왔네요^^ 객실도 깔끔하니 이쁘고 수영장도 좋았고, 조식은 완전 최고였고~~!! 쉐라톤이나 모벤픽으로 하려다 위치때문에 이곳선택했는데 잘한것같아요. 셔틀보트타고 쉐라톤가봣는데 주변환경이 별로더라구요ㅎㅎ 저렴한가격에 너무 좋은호텔이었습니다^^

4/10 - 별로예요

wael

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Old rooms, bathrooms are very hot, no AC in bathroom, no AC in hotel lobby
2023년 8월에 3박 숙박함

8/10 - 좋아요

Maren

2023년 2월에 6박 숙박함

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another lovely stay
Really good service, borh in reception and cleaner. There is a Continental breakfast available at the Mosaique or a full Oriental at the Steakhouse in the marina. Only negative is that the Sunbeds are very uncomfortable.
2022년 12월에 7박 숙박함
답변 제공: Shenouda samir 님, 2022년 12월 28일
Dear Teresa, Thank you so much for staying with us and for taking the time to write your review, Thank you for your positive comments about reception and cleaner, we are sorry to hear your comment, your comment have been noted and we will check it.Hoping to welcome you again in the near future and we hope your next visit will meet your fully satisfy. Best regards Hotel Management

10/10 - 훌륭해요

Amgad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Elia Karam 님, 2022년 7월 24일
Thank You

8/10 - 좋아요

RIDVAN

2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Hanaa

좋아요: 청결 상태
별로예요: 직원 및 서비스
Bad Experience
Very bad breakfast , I was booking room with pool accessible without any room description that this is for disabilities people .
2019년 11월에 4박 숙박함
답변 제공: Ahmed 님, 2019년 12월 11일
Dear Ms. Hanaa, We would like to thank you for taking the time to write your review , we apologize that we did not meet your expectations in some areas and look forward to welcoming you again in the very near future in El-Gouna. Warm regards, Hotel Management. Ahmed.

8/10 - 좋아요

Ehab

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you
2019년 8월에 3박 숙박함

10/10 - 훌륭해요

Miriam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff super friendly, Hotel quiet and relaxing, great breakfast
2019년 5월에 13박 숙박함
답변 제공: GR 님, 2019년 5월 29일
Dear Miriam, thank you very much for your lovely hotel. It was our pleasure to welcome you at the Fanadir and we are delighted to know that you enjoyed your time with us. It would be a pleasure to see you again in the future and remain with best regards

6/10 - 괜찮아요

Abdelkader 님, El Gouna- Hurghada

별로예요: 객실의 편안함
The front desk doesn’t know what he is doing. He was about to charge me again unless I show him my confirmation number that I already paid online. I requested tissue and coffee bags came after 2 - 3attempts. Towels has some iron burns,& raged, no bathroom tissue ( room wasn’t ready for guest) coffee bags were empty inside the tray.
2018년 9월에 2박 숙박함
답변 제공: FO 님, 2018년 10월 8일
Dear Abdelkader, we are very sorry we could not lift up to your expectations. We certainly tried to act upon your requests as quick as possible and apologize that this wasn't quick enough. We hope you will give us a second chance to prove to you our usual service and standard and looking forward to see you again Best regards Ahmed Gomaa Front Office Manager

10/10 - 훌륭해요

Eman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Adults Only - Great Plus!
Very nice as it was adults only. Highly recommended for a quiet stay.
답변 제공: JP 님, 2017년 7월 8일
Dear Mr. Eman, Thank you very much for giving your feedback and we are very happy, that you enjoyed your stay at our hotel. Hope to welcome you again in the very near future. Best Regards, Your Hotel Management

8/10 - 좋아요

MRS ADELE HIRST

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff were great, they really wanted to help. Room was big, bed was huge.
답변 제공: JP 님, 2017년 6월 4일
Thank you Mrs. Hirst and we hope to welcome you again in the nearest future.

8/10 - 좋아요

Yann B 님, london

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, good location and great staff
Hotel is nice and clean, close to marina and kite beach. Staff friendly and helpful. Will definitely go back.
답변 제공: Orascom Hotels 님, 2017년 5월 9일
Dear Mr. Yann B, Thank you for reviewing our hotel on Expedia. We are delighted to hear, that you enjoyed your stay at our house. We will surely forward the compliments and thank you for mentioning our staff and definitely hope to welcome you soon again. Best Regards, Your Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fijn verblijf,
Fijn hotel, goed en vriendelijk personeel. Mazzel met een upgrade met zicht over de marina. Ook El gouna een echte aanrader lekker rustig toeristen verblijf.
답변 제공: Orascom Hotels 님, 2017년 3월 19일
Dear valued Guest, We would like to thank you for sharing your feedback with us. We are delighted to hear, that you enjoyed your stay at the Fanadir Hotel and hope to welcome you in the nearest future. Thank you a lot for recommending us! Best Regards, Your Hotel Management

8/10 - 좋아요

Sally 님, St Julian's

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was fine, I wouldn't say 4-star but 3-star. And about the hotel staff, there's was nice people and there was also ignorant people. the room was fine, the guy told me that we will get a room with pool access through the balcony but I got the other balcony instead..... it's disappointing. Breakfast was ok with the pancakes and the eggs but not a lot of bread and couldn't eat cereals because the bowls were so tiny.
답변 제공: Orascom Hotels 님, 2017년 3월 19일
Dear Mrs. Sally, Thank you for having taken your time to review our hotel on Expedia. We are sorry to hear, that we did not manage to reasch you expectation and do apologize for any inconvenience, that happened in the hotel. We assure you, that our staff always try to do the best they can to satisfy our guests, as this is our most important task. We will surely keep your comments and do the utmost to improve it. Thank you for your time and we wish you all the best, Your Hotel Management

8/10 - 좋아요

Eric 님, 92

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel très bien placé pour les kitesurfers
Hotel calme et agréable, de dimension humaine. Seul le WiFi gratuit est déplorable. Bon petit déjeuner varié. Chambre correcte, personnel sympathique.
답변 제공: Orascom hotels 님, 2017년 1월 10일
Cher Monsieur Eric, Merci pour votre commentaire sure Expedia.com Nous sommes très ravis de savoir, que vous avez passe de bonnes vacances chez nous dans l’hôtel Fanadir. Nous allons faire de notre mieux pour améliorer le WIFI gratuit qui est disponible dans les endroits publics de l’hôtel. Nous espérons vous souhaitez encore une fois (au moins) la bienvenue dans le proche future. Meilleures salutations, Votre gestion de l’hôtel.

10/10 - 훌륭해요

sam 님, L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet adult only hotel near marina
Third visit here which says lots about the place. Clean quiet friendly and welcoming highly recommended for a short or medium lengthy stay .
Pool view
답변 제공: Hotel Management 님, 2016년 11월 26일
Dear Mr. Sam, Thank you for reviewing us on Expedia.com We are delighted to hear, that you enjoyed your stay once again and are looking forward to welcome you many more times at the Fanadir Hotel. Best Regards, Your Hotel Management

10/10 - 훌륭해요

Mohamed 님, Cairo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Clean, friendly staff, quite with NO children, relaxing, amazing marina view.

6/10 - 괜찮아요

amir

8/10 - 좋아요

Amir and Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel close to Marina
Nice hotel.. shower was not working well, but staff was quick to fix it... overall cosy place with a nice pool and very close to the new Abu Tig Marina
답변 제공: Selma 님, 2016년 8월 7일
Dear Amir and Sara, Thank you for your feedback. We are sorry for inconveniences you had during your stay and hope to get another chance to welcome you again and make your stay even better. Best Regards, Your Hotel Management.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Geeignetes Kitehotel...ruhig und sauber...nahe gelegen zu den Kitespots

2/10 - 너무 별로예요

Mohamed 님, Cairo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the worst in Gouna now . .
the worst in Gouna now , service deteriorating . . . new staff acting as if it is an hotel in down-town Cairo not in Gouna by far less than Gouna standard specially if you are coming in a group of friends/couple

6/10 - 괜찮아요

Moustafa 님, Cairo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Hotel
Good Hotel within the area of attraction
답변 제공: JP 님, 2016년 2월 27일
Dear Moustafa, thank you for your review, we hope you had a great time with us and looking forward to see you soon again. Best regards Your Fanadir Hotelmanagement

8/10 - 좋아요

Pietro e Paola 님, roma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un albergo veramente da consigliare per posizione
Albergo di comfort molto buono, con spiagge riservate, ottimo servizio spiaggia /piscina; camere spaziose e pulizia impeccabile. Il personale al ricevimento molto professionale, parlano inglese e tedesco,i camerieri gentilissimi e attenti, Maher al ristorante e Nasser al servizio camere sono stati veramente deliziosi. un'unica pecca..servizio ristorante a pranzo molto lento. La prima colazione molto soddisfacente di tutto un po' ed inoltre offrono degli ottimi frullati espressi;nelle camere poi c'e il kit coffee /tea . Il giudizio finale che possiamo dare io e mio marito e' quasi ottimo e sicuramente ci torneremo.
답변 제공: GM 님, 2015년 12월 28일
Dear Pietro and Paola, Thank you very much for choosing our hotel and taking the time to review your stay. We are delighted to know that you enjoyed your stay and we are looking for ward seeing you again in the near future. Sunny greetings Your Fanadir Hotelmanagement

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel ideal für Kitesurfer
Gutes Hotel welches relativ nah an den Kitesurfanlagen gelegen ist. Mit dem Tuktuk kann man schnell in die Innenstadt fahren. Sehr freundliches Personal und guter Service. Außerdem saubere Zimmer und schön ruhig.

8/10 - 좋아요

James 님, St. Paul

좋아요: 청결 상태
Convenient location
Fanadir is a smaller property with decent sized rooms; however, the bed was a bit hard and the rooms a little run down. There were missing tiles in the bathroom, but it was clean and the air conditioning worked well! We had a marina view room and being about 5 minutes walk from the marina where there are shops and restaurants, it was very quiet! The poolis nice with plenty of seating. Breakfast was average with eggs and pancakes to order, fruit, yogurt, breads. The juice was more like a powdered mixed juice than fresh squeezed which was disappointing. The wi-fi is limited to the pool and lobby and is inconsistant, which was not unexpected. The servers were not very attentive and we needed to flag someone down to order a beer. Being in a quiet location and a short walk from the marina was the big seller for us!

6/10 - 괜찮아요

B! 님, C

좋아요: 청결 상태, 객실의 편안함
Clean, and close to amenities
Our stay at the Fanadir was what we expected, a small boutique hotel for adults only! The rooms were clean, and overall well maintained! My only complaint would be some of the staff couldn't speak English, the breakfast wasn't great and it was too quiet! Overall I would recommend the hotel if you're boring, otherwise there is others!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, friendly staff and nice breakfast buffet
답변 제공: GM 님, 2015년 8월 25일
Dear guest, thank you for choosing the Fanadir Hotel for your last vacation and for sharing your experience here at Expedia. We are glad that you had a good time and enjoyed our facilities in the hotel. We hope, we will have the pleasure of seeing you again soon and sending you Best regards Hotelmanagement

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Very good stay, rooms are comfortable and very clean, location is just perfect, only adults
답변 제공: JP 님, 2015년 10월 24일
Dear guest, thank you very much fr choosing our hotel for your last vacation, we are glad to hear that you had a good time at the Fanadir and enjoyed the adults only atmosphere. We sincerely hope that we will have the pleasure of seeing you soon again and sending you Best regards Hotelmanagement

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff
Had a great time The staff were very helpful and efficient, especially Mr. shenouda at the reception.
답변 제공: JP 님, 2015년 8월 29일
Thank you very much for the appreciation you have for Ali Pasha Hotel, we are really happy you felt the hard work we are doing in trying to improve the hotel. I will make sure to pass your nice comments to our team members. I would like to clarify the rate issue, there is no discrepancy between Egyptians and foreigners booking directly the hotel, that it is a telephone or online bookings, the rates are the same, that some web sites put the price without taxes, when it comes to final payment, it is the same rate that will be applied. I sincerely hope this clarifies it. Next time we will have the pleasure to see you among us, i think you will see even more changes. Wishing you a lovely time, Kind regards Jean-Philippe Ferrini Ali Pasha Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
Cleaning issue but good stay
The location is very good, few minutes waking from the restaurants yet it's quite. The breakfast was three stars but ok. What really shocked me was the room service, they di not change the sheets everyday!! Yet, if the cleaning issue is solved i can definitely stay in this hotel again. We didn't use any services in the hotel ( i doubt that there is any)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good but the mattress wasn't good enough for me it was very hard

10/10 - 훌륭해요

Sharon 님, Bristol, Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing stay with great staff
Enjoyed a lovely relaxing stay at Fanadir Hotel, all the staff were super friendly. Will definately recommend thIs hotel. Hotel location was ideal, only 5 minute stroll to the marina restaurants.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed for 10 nights following a hectic touring holiday of Egypt and found the hotel very relaxing which was just what we needed

10/10 - 훌륭해요

Samantha 님, L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant hotel within walking distance of wveryth
Lovely relaxing break in s clean friendly quiet hotel with fabulous staff who couldn't do enough for us

10/10 - 훌륭해요

Andy 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxed and Comfortable stay
Very clean hotel and helpful staff. Room and view excellent. B&B basis and pleased we did not book half-board or fully inclusive as the restaurant was very plain and food OK for breakfast and perhaps a sandwich by the pool but had no appeal for a full meal! Location was fine albeit a little away from the centre of town but then only a short and pleasant stroll to the marina or a tuk-tuk to the centre of town. Biggest downside was lack of wi-fi other than near reception and even then not very good. This was a pain as I needed to keep in contact with my office.

8/10 - 좋아요

stevo 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel with rooms overlooking the marina.
Great value for money and wonderful staff but a couple of things which let the hotel down, although a kettle and cups are provided in each room there's no tea/coffee etc. and you have to pay for this? Additionally the step in/out both sides of the pool are loose and unsecured. Although we reported this it was a case of well, not much can be done. Overall - good value for money and the breakfast was superb and I would stay again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good value for money ! Nice heated pool
The rooms are large and the hotel is overall recommended . The only bad aspect is that the breakfast is terrible ! But I would definitely stay there again despite the breakfast

8/10 - 좋아요

laila 님, cairo, egypt

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy and would recommend it to my friends
One negative point: i didnt like the breakfast much, lack of varities. However the place is cozy and comfy, convinient for those who want to stay near to the marina

10/10 - 훌륭해요

max 님, toronto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel- we loved our stay here
Amazing hotel- excellent location And service. I will definitely come back again xxxxxxx

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon hôtel bien situé
Hotel bien situé (à 5min a pied de la marina avec les restaurants et magasins) , chambres propres et confortable, personnel accueillant et serviable. Buffet petit-déjeuner très correct! Bon rapport qualité- prix dans l'ensemble.

6/10 - 괜찮아요

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좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Man sollte dort niemals den Jahreswechsel verbring
Guten Tag, wir waren über den Jahreswechsel im Hotel. Das Hotel war ab 29.12.2014 - 1.1.2015 sehr sehr laut. Disco 600 mm gegenüber bis 3.oo Uhr morgens Musik. Man konnte nicht mehr schlafen und es war viel zu laut.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
sehr guter Aufenthalt
Einzig das Frühstück könnte etwas besser sein; sonst ein rundum sehr gutes Hotel, noch dazu gut gelegen. Sehr freundliches Personal

10/10 - 훌륭해요

Kenneth 님, Nynäshamn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful week in El Gouna
We had a wonderful week in El Gouna, returning to this hotel for the second time. Thanks to hotels.com we had a good price on the Ambassador suite, including good service and facilities. The room was not extravagant but spacy and comfortable, clean and the best view of the New marina. We were very well taken care of by management, housekeeping and F&B service the whole week. If you go there, don't miss the best gym, LAX, close by the hotel, which was included in the hotel stay. Are we returning? Definitely!

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kleines Hotel in der Marina
Das Fanadir ist ein kleines Hotel mit mehren Gebuden um einen doppelten Pool herum und liegt direk am Yachthafen. Da da Hotel eine Altersbegrenzung hat, ist es sehr ruhig und in den meisten Fällen auch nachts. Wir waren 11 Nächte dort zum Kitesurfen und hatten nur eine Nacht etwas "lärmige" Nachbarn. Man kann also gut entspannen und sich vom Sport erholen. Für uns war es super gelegen, da es am nördlichen Rand von der Marina befindet und man zum Kitestrand über eine kleine Brücke laufen kann. Wenn man mal keine Lust dazu hat, 10 Minuten zu laufen, rufen die Angestellten auch gern ein Tuktuk, welche teils im Minutentakt vorbei fahren und einen für umgerechnet 50 Cent überall hinfahren. Das Essen (wir hatten nur ÜF) ist soweit ok, zum Frühstück ist die Auswahl überschaubar und zum Abendessen gibt es eine kleine Karte mit durchschnittlichen Gerichten, welche zudem nicht wirklich günstig sind. Da gibt es schönere Restaurants mit netten Ambiente und guten Essen in El Gouna.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Klasse Hotel
Nicht weit zum Kiten und die Marina ist auch fussläufig erreichbar, wo es jede menge Restaurants gibt.

8/10 - 좋아요

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좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice experience
Nice hotel in general, helpful staff and clean rooms

10/10 - 훌륭해요

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좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
amazing experience
Ive stayed at Fanadir hotel for four days and I must say it was a wonderful experience and felt like a 5 stars hotel

10/10 - 훌륭해요

jacky 님, france

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hôtel très agréable proche de la marina
Après avoir effectué plusieurs séjours en Egypte nous avons trouvé la station El Gouna très agréable que se soit à l'hôtel ou à la plage ,l'équipe de Moods Restaurant Beach Club était super très bien managée. Nous y retournerons avec plaisir.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함