Hotel was clean, and as advertised on hotels.com. For the price we paid (can not post) - I do not believe that the hotel is a true 4 star hotel. The air conditioning didn't work in the room, and the restaurant didn't appear to be open for dinner (albeit it was after 7:00 pm). The surounding area is stunning, and the views of the Nebbiolo vines, and surounding Barolo wineries made the stay worthwhile. We initially had a hotel in Torin, that we canceled due to the distance from Barolo. I would rate this hotel a solid 3 star, but not a 4 star hotel.