야외 수영장, 08:00 ~ 20:00 오픈, 일광욕 의자

노틸러스 서프 & 요가 빌라 산타 테레사 여행 후기

3.5 out of 5
노틸러스 서프 & 요가 빌라 산타 테레사
100 meters east of Brunela Hostel, Santa Teresa, Cóbano, Puntarenas

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 113개 이용 후기 중 60개" "
평점 8 - 좋아요. 113개 이용 후기 중 32개" "
평점 6 - 괜찮아요. 113개 이용 후기 중 9개" "
평점 4 - 별로예요. 113개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 113개 이용 후기 중 5개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Kristian

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Branca

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Brian

Very friendly staff, I tried yoga and it was a good experience. Rooms were spacious and clean. I will probably stay there again on my next Mal Pais trip.
2023년 10월에 3박 숙박함
답변 제공: Nautilus 님, 2023년 10월 9일
Thank you so much for your lovely review, we can't wait to host you again!

4/10 - 별로예요

Samson

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is unmanaged, the owners have placed international student volunteers to mind their business for exchange of housing. They are pleasant but that does not replace professional and trained staff. At the end of the day, the guest is cheated service. Sad, sad.
2023년 7월에 6박 숙박함
답변 제공: Martin 님, 2023년 9월 21일
Hi Samson,We are sorry that your experience was not as expected. All our staffed is over 21 year old, and in some cases, our staff is going through specialization or studies, as any other grown up does. In some cases we have volunteers on our team; who are travelers who aim to specialize in tourism. But they are not necessarily “students minding their business for exchange of housing”. This is qualification is biased, incomplete and unfair. Furthermore, if there was any specific issue or disappointment with your stay you can always refer not only to our staff but also to the internal messaging system. We strive to make our guests stay a pleasant want. Note, we did not receive any message via Expedia internal messaging system or through our front desk of dissatisfaction. Finally, our listing does not compromise a full front desk service, but a welcoming hosting service with breakfast and yoga deck on site, steps away from the beach and the main road.

10/10 - 훌륭해요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place and great value. My recommendation for sure.
2023년 7월에 2박 숙박함
답변 제공: Nautilus Villas 님, 2023년 7월 24일
Thanks Gustavo and family for staying with us. Our pleasure! :)

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 4박 숙박함
답변 제공: Josefina 님, 2023년 4월 30일
Hola Laura, Thanks for your review! Hope to host you again :) Pura vida

10/10 - 훌륭해요

Eric

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a really special place. Whether you are staying here, having a meal, or merely stopping by for some yoga, you are bound to see a smiling face and leave feeling better than when you arrived. I was fortunate enough to stay here for a few nights and felt extremely relaxed when I left. The villa was perfect, the meals were delicious, and doing yoga in the treetop level studio rounded out a truly memorable stay. I even got to take part in a delicious vegan, italian pop-up dinner and met some really nice people along the way, none more welcoming than the staff here. This place is great. Thank you for a great stay.
답변 제공: Josefina 님, 2023년 2월 3일
Hola Eric,Thank you for your review. We are glad that you enjoyed your stay with us and that you were able to relax, our goal was achieved! We hope to host you again :)

6/10 - 괜찮아요

Joanne

연인과의 여행
좋아요: 직원 및 서비스
Close to beach access and restaurants. Lovely yoga classes. Staff helpful.

6/10 - 괜찮아요

Marie

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazingly cozy hotel with a great group of staff and owners. Good food. Yoga. Situated good. Far enough from the mainstreet to not get bothered but close enough to beach and restaurants. Perfect!
2022년 11월에 7박 숙박함
답변 제공: Josefina 님, 2022년 11월 18일
We are so glad to hear that you enjoyed your stay with us! Hope to host you again :)

8/10 - 좋아요

farron 님, carrollton

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Manicured environment, friendly staff, terrific amenities, and secure.
2022년 9월에 1박 숙박함
답변 제공: Josefina 님, 2022년 10월 24일
Hola Farron, thanks for your feedback! Hope to see you soon :)

2/10 - 너무 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were suppose to stay here right as the pandemic hit. The property asked if they could keep our money rather than refund and we could reschedule when it was possible. I’ve tried reaching out many different ways with no luck. I understand this was hard on businesses, but some kind of response would be nice. We’d love to go back if possible.
2020년 4월에 7박 숙박함
답변 제공: Martin 님, 2023년 9월 21일
Hi Elizabeth,This is Martin, General Manager for Nautilus Villas. Thanks for taking the time to write this message. And I’m really sorry to read your lines. Note that as from Aug 2022, a new company took control of Nautilus Villas. I will be happy to find a solution with previous administration regarding your case. I will appreciate if you can contact and I’ll be very happy to assist you.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel away from the main street, my room was big, included living space and kitchen. They have a lovely pool and yoga studio- beach and wonderful restaurants within walking distance. The owner Martin and staff Rami were so helpful with all my questions and set up taxis as well as my snorkeling tour and necessary covid test. They made me feel at home and I really enjoyed my stay!
2021년 8월에 4박 숙박함
답변 제공: Nautilus Owner 님, 2021년 8월 30일
We are delighted that your stay was memorble and met your expectations. We much appreciate youropen and honest review, and look forward to seeing you again in Santa Teresa

8/10 - 좋아요

Maritza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 2박 숙박함
답변 제공: Nautilus Team 님, 2021년 7월 6일
Many thanks for your score, let us know where we can improve

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 2박 숙박함
답변 제공: Nautilus Team 님, 2021년 6월 28일
Many thanks for your 10 out of 10, we much appreciate it.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
This Orel is located centrally and easy to get to beach, restaurants, and grocery store. The front desk was never around to answer questions. We went to motel across the street to book tours etc. restaurant was closed. I had to ask for linens. The bed had no bed cover so it was a thin sheet and bed was hard and scratchy. I felt like since it was the slow season( may) they went on their game. I would not stay here again.
2021년 5월에 6박 숙박함
답변 제공: Nautilus Team 님, 2021년 6월 2일
Many thanks for your review. We were sad to hear your stay wasn't to our usual standard. I have spoken to the manager, yes he was having his lunch and busy when you came to reception, as he was securing fibre optic for wifi, which had to be done in person. Yes its our slow season and like all other hotels we are getting back on our feet since covid decimated the industry. We hope to receive you again.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had such a wonderful time at Nautilus. The pictures don't do it justice. When I walked into the hotel, the first thing you see is the lush green plants all the way down the main walk way that lead to the swimming pool (spent a lot of time here to cool off from the heat!!). The property is nice and quiet and the villa was way more spacious than we were expecting. The manager organised some surf lessons for us to make the most of the beach being a few mins walk away. I wish we had more time here. We'll be back.
2021년 3월에 2박 숙박함
답변 제공: Nautilus Team 님, 2021년 3월 27일
Dear Guest, many thanks for your wonderful review we really do appreciate. Its good to know that we are delivering excellent guest service at Nautilus, and your review is a clear message we are achieving even in these trying times. I will pass the appreciation on to our staff. We look forward to hosting you again and any of your friends. Safe travels.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife, 2 year old, and I stayed for six nights. When we arrived, the manager JP told us to use WhatsApp him if we needed anything. The listing on Expedia states, "the front desk is open daily from 7:00 am to 8:00 pm." The manager was only on the property for about 2 hours around noon for 4 of the days we were there. The two staff members who do not speak English were on the property about 5 hours a day. The hotel stated, "personal protective equipment worn by staff." The staff and manager never wore protective equipment. Because the manager was never at the hotel, I organized our activities myself. Our hotel room was infested with ants. The manager laugh and did nothing about it. There is bug spray for sell at the local grocery store. Our room had a broken fan, doorknob, lights were not working in every room, the doors were falling off the hedges, the TV remote did not work, and the safe did not work. The manager said he would fix things, but only fix half the things. The room had dead insects in it the whole time we stand there. There was a rusty nail by the pool were our child played. One night we could not get our stroller in the property because it was blocked by cars and ATVs. The property gate was not lock at night, so anyone could come in without staff members there to watch. The manager and staff became rude and ignored us as we reported the issues we experienced. I emailed the owner, but he ignored us. Expedia contacted the owner, but he would not refund us.
2021년 1월에 6박 숙박함
답변 제공: Nautilus Team 님, 2021년 3월 20일
We appreciate your feedback, regarding your January stay with us at Nautilus, Hongor. We are sad to hear that your time wasn't the all-out successful experience that we always provide, bear in mind all our other reviews are top notch ratings. As this was your first stay in Santa Teresa, safe covid communication here is via Whatsapp it’s our safety net and the norm for now, all our other guests are happy with this. Our front desk is open, the staff are contactable 24/7, but more virtual due to Covid, the manager advised you of this and his times, and that if you needed anything or a booking then Whatsapp was always on. Our other staff that you refer, our handyman and our housekeeper, both are lovely locals, as it’s our policy to employ Costa Ricans, it’s the charm of our location and Costa Rica after all 3.0million tourists per annum can’t be wrong. Regarding your negatives, we would never place a guest in a room if it was in such condition, we feel there is an over-exaggeration since our handy man is on-site and on-call to look after Nautilus to the highest of standards. Our Housekeeper deep cleans daily, however if you leave food out everywhere specially with an infant then very small ants will enjoy it, after all this is the tropics with 5% of the world’s flora and fauna on the doorstep? If this were brought to our attention that you were totally unsatisfied, we would have moved you to another villa, or gladly relocated you to another hotel. Covid has hit the industry hard however we know we went over and above to address your issues during your stay, we are not a commercial full board package deal location we are a wellness adventure location! Our front gate is an automatic close on a very strong spring mechanism and key code entry, so we are not clear on this issue and it was never raised with the manager. From our staff’s point of view, they notified us of a rude and disrespectful guest? We were contacted by Expedia and as per the cancellation policy you were outside the refund window, more so since you took full advantage of the stay back from 6th Jan, and the benefit of the hotel’s facilities and location, yet only now you send this review?

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was great with nice outside patio. Pool was close and the hotel is walking distance to beach but not too close to be dusty and noisy. loved hearing monkeys and birds in the morning.
2021년 2월에 2박 숙박함
답변 제공: Nautilus Team 님, 2021년 3월 16일
Many thanks for your positive feedback. We very much appreciate it. Yes we are very well located so that we benefit from the jungle edge and stones throw to the beach. We hope to see you again soon.

8/10 - 좋아요

Sergio Ivan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location is very convenient; close to restaurants, the beach and stores. Immaculate clean and quite! Loved the entrance full of lights at night. Definitely recommended!!!
2021년 1월에 2박 숙박함

8/10 - 좋아요

Andrew 님, Terra Nova

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location and staff. A little loud at night as it’s close to a hilly gravel road. Easy walk down to the beach. Nice little plunge pool in the back.
2020년 12월에 6박 숙박함
답변 제공: Nautilus Team 님, 2021년 1월 1일
Many thanks for your positive feedback Andrew, its been a pleasure hosting you. Apparently the gravel road will be surfaced soon, we will see.

10/10 - 훌륭해요

C richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Why NO REFUND FROM HOTELS.COM???
Actually, previously I had posted a comment complaining about not getting my refund due to a cancelation for this week due to the pandemic. Turns out, Hotels.com is keeping my money, according to the Nautilus- which seems like a great place, but since the wedding of my daughter got canceled, we obviously are not traveling since the country is closed. I will say I had TWO different reservations for other family members that the Nautilius DID REFUND. Here is what the hotel said: ""You didn't stay with us so the review is a hoax. We don't hold you funds, you booked through Expedia, they have your funds, hence the reason we recommend booking direct. This way Expedia doesn't get to exploit the hotel whilst they retain the guests money....." SO.... My Question to Hotels.com, WHERE IS MY REFUND???
2020년 6월에 2박 숙박함
답변 제공: Nautilus Team 님, 2020년 7월 8일
Dear Richard, thank you for your 10 out of 10 rating, i trust the OTA has honoured itself and refunded you? Many thanks for your email acknowledging that we were right in the first instance all a long, and completely exonerated us as we did not and do not hold guest money when a booking is made through OTA. Since Covid started OTA have been holding guest money and not refunding, stifling the poor hotels struggling to survive we are one such business with local employees were are keeping looked after during the situation. So you can see where and who has the right ethics.....the hotels, not OTAs......

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is close to the beach and several restaurants. There is a kitchen so it is possible to make some of your own meals. The staff are very friendly and attentive. The bed was comfortable. Yoga classes are available on site and guests get a bit of a discount.
2020년 2월에 7박 숙박함
답변 제공: Owner of the Nautilus 님, 2020년 3월 17일
Hola, Many thanks for your review. We much appreciate it greatly and we thank you for your support during this challenging period. You are our lifeblood and we can only continue doing the Nautilus thing with great guests like yourselves. Thanks again.

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beach life
Great locatiion a couple of minutes from the beach. Pool is small but perfect. Staff is super friendly and helpful.
2020년 2월에 5박 숙박함
답변 제공: Nautilus 님, 2020년 3월 3일
Hola, Thank you kindly for your review. We do love to receive good reviews and we appreciate you taking time. We are very glad and pleased you had a great and memorable stay with us. We for sure would love to host you again. I will pass on your appreciative review to the team.

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful quiet place
The staff were super helpful and accommodating, and they stay was lovely overall. Had a great surf lesson arranged with Juan, who’s been surfing there for 15 years. The food was delicious, and had lots of nice options for those in our party who are celiac and/or try to eat plant based (my partner and I stayed there, but had some friends in town).. Not a party place by any means, but that worked for our trip. The yoga space was lovely, and classes were great for the most part, but we decided to take it easier than expected due to the heat (some classes were great for all levels, others might be better suited to more experienced yogis)
2020년 2월에 7박 숙박함
답변 제공: Nautilus Team 님, 2020년 3월 2일
Hola, Many thanks for you wonderful and constructive review, we greatly appreciate it. We're very happy we made your group's trip a success. Now you know the hidden gem we have that is Nautilus and what we are about and very proud. We do hope to see you in the future, please pass on the good vibe so we can host friends and family. Hope to see you or your friends in the near future. Nautilus Team

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oasis in Santa Teresa!
Amazing hospitality! This is such a beautiful property in an ideally situated location, just a 2 min walk from the main street but on a side street so quiet and easy to sleep. The rooms are large & spacious, the pool is lovely, the daily yoga was so enjoyable and the food at Olam (onsite restaurant) is delicious + healthy (especially all the smoothies!) The staff went above and beyond to accommodate us with anything we needed help booking and always with a smile. We will be back!
2020년 2월에 5박 숙박함
답변 제공: Nautilus Team 님, 2020년 2월 20일
Hi - Thank you so very much for your lovely review. We really do feel blessed and much appreciate it. We have kept the culture and brand true to its origin, but every week we try to add something new. At our heart and soul is our guest and their experience, so its welcoming to hit the spot. Please do, come back and see us, we are just about to refit the rooms.....Be the first to enjoy. PURA VIDA

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
2020년 2월에 3박 숙박함
답변 제공: Nautilus team 님, 2020년 2월 20일
Thank you for your score, will try to better next time, come back and see us soon....

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool very beautiful, quiet and off the main road Room upgraded to a villa - Maria was wonderful keeping it tidy for us Wifi was hit or (mostly) miss in the rooms/pool, but better in the reception
2020년 2월에 5박 숙박함
답변 제공: Nautilus Team 님, 2020년 2월 10일
Many thanks for your positive review. Sorry about the WiFi i will look into it. We did upgrade not so long ago, however when we get the odd rain shower, sometimes it can disturb the network locally, but it soon rectifies itself. Hope to get the opportunity to host you again.

6/10 - 괜찮아요

bonnie

단체 여행
별로예요: 청결 상태
2020년 1월에 2박 숙박함
답변 제공: nautilus 님, 2020년 1월 30일
Thanks for review, the OTA clearly states room only, not free yoga and meals.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely small boutique hotel close to beach and restaurants. It was such a peaceful oasis just off the main road and beach. Staff was helpful. Yoga classes were lovely. A friend and I were looking for a great place to rest, walk the beach and eat healthy food. We found this and more at this hotel.
2020년 1월에 12박 숙박함
답변 제공: Nautilus Team 님, 2020년 1월 30일
Many thanks for your wonderful review, we greatly appreciate it and look forward to seeing you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can't say enough good things about this beautiful hotel. From the staff, the organic food, beautiful clean rooms and stunning pool! Absolutely gorgeous and can't wait to return! 5 stars!!!
2020년 1월에 3박 숙박함
답변 제공: Nautilus 님, 2020년 1월 16일
Hi, thank you so much we do our very best for you all. We much appreciate positive vibe feedback it makes our our day. Just let us know when you want to return and we'll turn up the Nautilus love.... Gracias

10/10 - 훌륭해요

Joacim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fint litet mysigt hotell med pool
Trevligt litet hotell. Dock lite för kall pool. Santa Teresa som by är väldigt utspritt så någon form av gemensam transportmöjlighet hade varit bra.
2020년 1월에 2박 숙박함
답변 제공: Nautilus Team 님, 2020년 1월 16일
Tack för din konstruktionsgranskning och poäng. Vi tillhandahåller inte transport eftersom taxibilarna är supereffektiva, plus de flesta gäster som du kan se har en egen bil eller en fyrhjuling. Noterade vid poolen men gästerna har bett oss att hålla det svalt eftersom det är mycket varmt i Santa Teresa. Hoppas vi ses snart

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 4박 숙박함
답변 제공: Nautilus 님, 2019년 12월 11일
Many thanks for your rating

10/10 - 훌륭해요

Anh-Maude

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing place to stay
Friendly staff, amazing villa!
2019년 11월에 3박 숙박함
답변 제공: Nautilus Team 님, 2019년 11월 28일
Hola Anh, Thank you very much for your review and score, its great and very much appreciated. The Nautilus Team work hard at looking after our amazing guests so its even better when we get a great review like this. We hope to see you in the not too distant future, and we hope we sent you home chilled and recharged . The Nautilus Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 6박 숙박함
답변 제공: Nautilus 님, 2019년 9월 12일
Many thanks Anon, we are delighted to receive 10 out of 10. Gracias Amigo...

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las habitaciones son modernas y amplias . Reserve una habitación para 3 personas pero a ellos les figuraba para dos . Sin embargo después de hablar con el encargado no me cobraron extra alguno.
2019년 8월에 3박 숙박함
답변 제공: Nautilus 님, 2019년 8월 20일
Hola, muchas gracias por tu comentario de bienvenida. Estamos encantados de que lo haya pasado muy bien y le agradecemos que haya seleccionado Nautilus como su destino preferido. Esperamos verte pronto de nuevo.

10/10 - 훌륭해요

Erin G. 님, Lakewood,CA

좋아요: 청결 상태
Beautiful and spacious
This hotel went above and beyond my expectations! It was so spacious with a separate bedroom, living room and kitchen area. The outdoor patio area was lovely as well. The hotel was beautifuly decorated and the beds were comfortable. I would highly recommend staying here!
2019년 7월에 1박 숙박함

8/10 - 좋아요

Doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location to walk to surf and restaurants.
Stay was very good. Great location to walk to surf and restaurants.
2019년 8월에 2박 숙박함
답변 제공: Nautilus Team 님, 2019년 8월 13일
Many thanks Doug, reviews are greatly received. Pass the good word, send us some of your friends. Regards Nautilus

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cabin was spacious and comfortable, they offer yoga twice a day and the staff was very helpful.
2019년 6월에 3박 숙박함
답변 제공: The Nautilus Team 님, 2019년 7월 1일
Hola, many thanks for your review we greatly appreciate it, and we enjoyed having you stay with us at Nautilus. We look forward to seeing you again Pura Vida

8/10 - 좋아요

jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and spacious
The facility and room were nice. The room is more like a one bedroom apartment with a private porch on the front. I enjoyed our single evening. Unfortunately In the morning there was no water and no one around to see if this was room or facility issue. Despite this I would still recommend staying as there can be uncontrollable situations.
2019년 4월에 1박 숙박함
답변 제공: Nautilus Owner 님, 2019년 4월 24일
Hi Jennifer, many thanks for your review and feedback. We have had a dry spell this year and the municipality have been upgrading public utilities, so this was one of the reasons. Thanks again for the feedback, yes our rooms are very generous as we provide guest experience home-from-home. Pura Vida - Gracias

10/10 - 훌륭해요

lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 6박 숙박함
답변 제공: Nautilus Team 님, 2019년 3월 29일
Hi Lisa, many thanks for your review and rating. We much appreciate it. Look forward to welcoming you back in the not too distant future. Regards Nautilus

4/10 - 별로예요

Mark

별로예요: 객실의 편안함
Not a Good Experience for Us
I’m torn on how to rate this hotel. The positives were that the staff was very nice and the apartment we stayed in (number 1) was kept very clean by housekeeping. Also, I heard a few guests complain about the bugs, but I cannot fault the hotel staff. We are in the middle of the jungle! However, we had several problems while staying. First, the shower did not work at all. We alerted the staff who stated this was normal for Santa Teresa due to water pressure. However, we were in for a wedding and spoke to at least 6 different groups of friends who were staying within 500-700 meters of our hotel location and stated they had no problem with water pressure (we even took video to show the poor pressure), so we had to shower at our friend’s hotel. Also, the WIFI did not work in our apartment. We had to go outside to use the WIFI. Also, the pool was not in service due to maintenance issues for one of the days we tried to use it. The other two days it was quite dirty with debris, I’m guessing it was related to the pool maintenance issue. This hotel has a lot of wonderful ratings, so I’m guessing it just happened to be poor for our personal experience. For the price we paid, and what we received, I would not come back again.
2019년 3월에 5박 숙박함
답변 제공: Nautilus Team 님, 2019년 4월 2일
Dear Mark Van Es, Thank you for your review, we appreciate the feedback, and the positive points. Yes our staff are exceptional as in deed the Nautilus is, as we have nothing but praise for it. I will take on board your comments, although your score is very tough and undeserved we feel, only the shower head. Yes its the jungle, but we don't get complaints, the odd ant sneaking under the door can't be to alarming... Don't forget Costa Rica is world famous for its massive bio-diversity, 6% of the worlds flora and fauna inhabits Costa Rica all the way from the hills and the cloud forests down to the coastal jungle edge. This is why CR so popular here. So the odd moth, leaf cutter ant, beautiful butterfly, spotted gecko etc......can't be that bad, yes its different to Denmark and the urban life people live in these days, but thats why over 5.0million tourists visit every year and increasing. WIFI is the best in town we upgraded last year, but my staff say no one informed them, i trust you had the right password?? The shower has been rectified, there was a calcium build-up in the head itself. Now working perfectly. I asked my GM, he confirmed no complaints as its a daily duty of his to make sure all our guests are happy. The pool pump filter failed out of the blue, we had a replacement on site and it was fixed immediately, so not sure about your point regarding 2 days. Our housekeeping and maintenance guys are on the property 24/7? Again no complaints were received from yourself. This like all our reviews we take seriously and act accordingly even the intentionally negative ones. All the above points are either out of perspective or immediately addressed, but we thank you for them in any case. As 99% of guests only rave about Nautilus, i will put this one down to circumstance.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helt perfekt på alla sätt
Helt magiskt!! Dröm ställe, perfekt läge, outstanding service!!
2019년 3월에 5박 숙박함
답변 제공: Nautilus 님, 2019년 3월 25일
Tack så mycket för din recension och vi är så glada att du hade en underbar vistelse hos oss, vi ser verkligen fram emot att vi ses igen. Tack

8/10 - 좋아요

Helena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 5박 숙박함
답변 제공: The Nautilus 님, 2019년 3월 7일
Many thanks for you satisfaction score, much appreciated.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 3박 숙박함
답변 제공: Nautilus 님, 2018년 12월 6일
Well sorry to hear this, yet no reason why? you are the only low score we have had.

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super erholsamer Aufenthalt mit viel Privatsphäre
Sehr Zentral dennoch ruhig, anreise mit Auto von Vorteil, super location, super nette Führung,bequemes Bett, Hängematte vor der privaten Veranda, eher jüngere Surfer Touristen, Aufenthalt ende Sept. Nebensaison. Pool für uns alleine, daher aber auch keine anderen Gäste und kein Frühstück. Alles in allem super und sehr erholsam!
2018년 9월에 3박 숙박함
답변 제공: Nautilus Team 님, 2018년 9월 28일
Hallo, vielen Dank für Ihre Bewertung und wir sind so froh, dass Sie hier in Nautilus waren. Wir würden uns freuen, mehr Gäste aus Deutschland zu sehen, da wir denken, dass die Mischung gut funktioniert, denn dies ist ein "Abenteuerurlaub" -Ziel. Bitte gib die gute Stimmung an deine Freunde weiter ... Wir freuen uns darauf dich eines Tages wiederzusehen. Gute und sichere Reisen Hi, many thanks for your amazing review and we are so glad you stayed with us here in Nautilus. We would love to see more guests from Germany as we think the mix works well, as this is an 'adventure holiday' destination. Please pass on the good vibes to your friends......We look forward to one day seeing you again. Good bye and safe travels

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Buena opción para Santa Teresa
Tiene una muy buen ubicación en Santa Teresa y tiene una zona para parqueo.
2018년 8월에 1박 숙박함
답변 제공: Nautilus Team 님, 2018년 8월 10일
Hola, muchas gracias por tu amable evaluación, esperamos verte pronto.

8/10 - 좋아요

Camilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Santa Teresa
Nice Hotel, Good service in reception.
2018년 8월에 1박 숙박함
답변 제공: Nautilus Team 님, 2018년 8월 8일
Hi, many thanks for the positive review, glad we met expectation. We look forward to seeing you again in due course. Nautilus Team

8/10 - 좋아요

Maricela 님, Heredia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to spending your vacation or take a quick break
2018년 4월에 2박 숙박함
답변 제공: Nautilus Team 님, 2018년 5월 11일
Many thanks Maricela, we're glad you enjoyed your stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Zen by the Beach
A wonderful and straightforward hassle free place to stay and enjoy the Costa Rican coast.....The food at Olam is wholesome and healthy and the breakfast sets you up for the day. We did stand up paddle boarding, never done it before, or surfed, I will certainly do it again, good workout, my core got a beasting.... Accommodation is spacious, well equipped, clean and comfy. The yoga deck is up in the trees, well kitted out and the instructors are wonderful, informative and patient. especially the less flexible like me. Guest service from the staff couldn't be better, attention to every detail, advice and information, a happy and well organised team. Highly recommended....
2018년 4월에 1박 숙박함
답변 제공: Nautilus Team 님, 2018년 4월 25일
Thank you very much for you wonderful and detailed review. Your pictures are just great.... Maybe you can do some blogging for us? I can see by the pics you managed to get around, we really love to hear that, because this location is so much to do with the bigger picture and what Costa Rica offers the adventure tourist. We hope to hear from you soon with next years booking and we will lay on some new experiences picking up the nature side of Santa Teresa. Thanks again to you and your family.