Dear Juliana,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. We apologize for any inconvenience caused by the cleanliness of the property not meeting your expectations. We take cleanliness very seriously and we appreciate you sharing your feedback as we strive to continuously improve the quality of our services at Red Roof. Thank you again for sharing your feedback and we hope to have the opportunity to exceed your expectations on your next visit. Sincerely,Samantha Red Roof Management RediResponse Specialist

Dear Stevie, I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I was saddened to read that your stay fell short of your expectations due to the insect you reported and the room smelling of cigarettes. Your satisfaction is important to us, and we'd like to make things right. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection to prevent this from reoccurring. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We appreciate your understanding, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Allen, Thank you for leaving your feedback after your experience at HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. Regarding the lack of housekeeping, the limited personal amenities and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Talib-Diyn,Thank you for sharing with us. Your review of the HomeTowne Studios by Red Roof Atlanta NE - Norcross South was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Alfred,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Jennifer. The staff and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Hello Mark, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Rashawn,The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Rachel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. Issues you've described with a broken heater in the room is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Hello Favor, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Sandra,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES ATLANTA AIRPORT SOUTH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with your reserved room type in addition to unpleasant smoky odors.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof ManagementRediResponse Specialist

Hello Renaldo,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

Thank you, Rony, for telling us about your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. It's great to hear that your room was beautiful. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Thank you, Moni, for the feedback about your stay at the HomeTowne Studios Atlanta NE - Norcross South. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I can assure you that I have brought your feedback to management's attention in an effort to ensure your concerns are addressed. We understand that your overall experience fell far below your expectations, and at Red Roof, we are committed to making improvements to ensure that this does not happen in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Bi Thoma, for being our guest at the HomeTowne Studios Atlanta NE - Norcross South. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Kyonte,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Bilal,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I was saddened to read that your stay fell short of your expectations due to unpleasant odors and pests. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Angeli,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Rashawn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for rating your recent stay, Haynes. Everyone here at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South was proud to see your 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to rate your experience, Victor. The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I appreciate your 3/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Kamerya!I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I was saddened to read that your stay fell short of your expectations due to the insects and your disappointed with the appearance of the inside you reported. Let me humbly apologize for the impact this had. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In regards to your deposit refund, please allow up to 14 business days for this to reflect in your account and check back with the property after the appropriate time. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and address all other concerns you had as we strive to improve the areas you found unsatisfactory. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Peter,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I was saddened to read that your stay fell short of your expectations due to insects and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Jessica. Our team at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Hello Michael,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I am disappointed you had less than satisfactory experience which prompt your 2/5 score. You indicated the property was unclean, the staff were not welcoming and all the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay. To ensure that a situation like yours doesn't happen again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Nate,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that your stay with us was fine. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Chellesa,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that we were able to fulfill your last-minute satisfaction. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Danny,Thank you for your recent review of your stay at the HomeTowne Studios Atlanta NE - Norcross South. I am glad you found your room to be okay, despite the lack of cleanliness of the walls and walkways, no microwave being in the room and all the other concerns that dampened your visit. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Jermaine,Thank you for your recent review of your stay at the HomeTowne Studios Atlanta NE - Norcross South. I am disappointed your experience was less than ideal due to the possible mold you found on the ceiling and closet area and the odor you described. Please accept or sincerest apologies for the impact this had on your stay. To uphold our company's high standards, I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Lorenzo, Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I am glad you enjoyed our neighborhood. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Sanchez,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I am glad everything went well for you. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Varunkumar, The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Malik, Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the power outage and the key card situation you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Alejandrina. The staff and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Ivan,Thank you for taking the time to tell us about your experience at the RED ROOF INN SALEM. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced.

Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. The situation you described is truly disheartening. It's saddening to hear that your stay didn't meet your expectations due to the indicated unclean conditions, foul odor, insects you mentioned, along with other highlighted concerns. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

Dear Marie,Thank you for your review following your stay at HomeTowne Studios by Red Roof Atlanta NE - Norcross South. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the toilet didn't work, the smell described and the other listed issues hindered your stay.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely,Gabrielle Red Roof Management RediResponse Specialist

Hello Antario,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, York. The staff and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello William,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Valued Guest, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I'm happy to see that you loved our hotel and the quietness, prompting your 5/5 score. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced.

Hello Victoria,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. It's saddening to hear that your experience didn't meet your expectations due to the indicated unclean conditions, broken amenities and insects you mentioned. Please know that we do value your business and will take your comments into consideration so that we may improve our quality.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

Hello Shi, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Shi. The staff and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

Dear Lamar,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean rooms, pest and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

Hello Kayla, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist