로비

수퍼 8 바이 윈덤 살리너스 여행 후기

2 out of 5
수퍼 8 바이 윈덤 살리너스
131 Kern Street, Salinas, CA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 281개" "
평점 8 - 좋아요. 1001개 이용 후기 중 300개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 194개" "
평점 4 - 별로예요. 1001개 이용 후기 중 102개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 124개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2019년 6월 21일
Dear Guest, Thank you for choosing to stay with us. It appears from your ratings that you had a comfortable experience at the hotel. We would like to know more about how we can make your next stay with us enjoyable. Hoping to see you again very soon. Best Regards, Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst & never come here
The worst Hotel in my travels. 1. higher price than quality 2. Smaller room than another cheaper hotel 3. Dirty room condition 4. Bad condition restroom 5. Unkind service
2018년 7월에 1박 숙박함
답변 제공: Super 8 Family 님, 2018년 8월 9일
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thank you for letting us know.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식이 맛있어요. 와플도, 과일도, 요플레도 줍니다. 숙소가 깔끔합니다. 고속도로바로옆이어요. 수영장은 춥네요^^
2017년 8월에 1박 숙박함
Thank you for taking the time to write a review about your recent stay with us. Your feedback is greatly appreciated and will help us continue to improve. It is our goal to always address Guest’s comments and resolve any issues to your satisfaction.

2/10 - 너무 별로예요

Jiawei

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
When I arrived around 7 o’clock at night, the lobby was locked and there is a paper on the door say will be back in 15 mins, but a lady told be that she had already waiting outside for an hour. Then we wait for another 20 mins, nobody came nor answer the phone. Finally a lady came back and opened the door for us with no explanation or apology.
2024년 4월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Jiawei, I apologize for the inconvenience you experienced during check-in. We appreciate your feedback and will address this issue with our team to ensure it doesn't happen again in the future. We strive to provide a smooth experience for all our guests and regret falling short in this instance.

4/10 - 별로예요

Larry

출장 여행, 가족 여행
별로예요: 청결 상태
The lady who checked us in was friendly and efficient, giving suggestions for restaurants. There were many homeless around property and going through the parking lot. Worse was that I killed one live bedbug on the curtain. I saw no others. Also, the bottom bedsheet was badly stained in several places. When I reported this to the front desk, the man on duty had no apologies. He took me to where the clean sheets were kept, looked through them and said there were no more clean fitted bottom king-size sheets! So, he gave me a flat queen-size sheet to use. The overall appearance of our room was that it needed refreshing such as new carpet, wall repairs, and painting.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Larry, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 - 좋아요

QL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suitable for a short rest during the journey.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello QL,We are glad to hear that you found our hotel suitable for a rest during your journey. We always aim to provide a comfortable experience for our guests. Your feedback is appreciated, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Emilio

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There employees. Friendly
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Emilio,We genuinely appreciate your kind words regarding our friendly staff. Our team takes pride in ensuring each guest feels welcome and valued during their stay. If there's anything else we can assist you with, please do not hesitate to reach out to us.

10/10 - 훌륭해요

AGUSTIN

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello AGUSTIN,We're thrilled to hear you had a wonderful stay with us! Please don't hesitate to reach out if you have any further comments or if there's anything else we can assist you with.

6/10 - 괜찮아요

David

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello David,We appreciate you choosing our hotel for your stay! If there are any details you would like to share about your experience, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better stay!

6/10 - 괜찮아요

Graham

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Fairly dirty and a bit noisy. Cheap stay but not the best.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Graham,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our priority, and we will address the cleanliness and noise concerns mentioned. We value your input for our continual improvement.

6/10 - 괜찮아요

Rogelio

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Rogelio, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them accordingly.

6/10 - 괜찮아요

Carol

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was dusty and the towels were a disgrace!!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Carol, We appreciate your feedback and will share this with our housekeeping team for improvement. Your comments are important to us as we strive to enhance the guest experience. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Jeffrey

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Jeffrey,We appreciate you choosing our hotel for your stay! We hope you had a comfortable experience and enjoyed our amenities. Please feel free to contact us directly with any feedback you may have so we can address any concerns. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

DeLisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 19일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 - 괜찮아요

Donna

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Busy traffic, noisy.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Donna, We regret to hear about your experience with traffic noise during your stay. Your feedback is important, and we recommend reaching out to management directly to address any concerns you may have. We appreciate your understanding and hope to welcome you back in the future.

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello David,Thank you for sharing your feedback with us. We value your input and will address the concerns raised to enhance our guests' experience in the future. We hope to have the opportunity to welcome you back for an improved stay.

10/10 - 훌륭해요

vanessa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is super friendly and helpful!
답변 제공: Manager 님, 2024년 3월 6일
Hello vanessa,We are delighted to hear that you found our staff to be exceptionally friendly and helpful during your stay. It is always our goal to provide outstanding service to all of our guests. Should you have any future questions or require assistance, please don't hesitate to reach out to us.

10/10 - 훌륭해요

Stephen

좋아요: 직원 및 서비스
Great service. Room was comfy and clean. No frills or thrills, close to highway, fast-food. Great place to rest up
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Stephen,We are delighted to learn that you found our service great and your room comfortable and clean. Our convenient location near the highway and fast-food options makes us an ideal spot for a restful stay. Thank you for choosing our hotel for your accommodation needs.

8/10 - 좋아요

Gretchen

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Easily found, quick check-in.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Gretchen,We are pleased to hear that you found our hotel location convenient and that your check-in process was systematic. We appreciate your feedback and hope you had a comfortable stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly.

8/10 - 좋아요

Marilu

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to check in and out. Parking was good, close to rooms. The Room was clean. We had a good night stay overall.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Marilu,We are glad to hear you had a smooth check-in/out process and found the parking convenient. It's great to know that you found your room clean and had a pleasant overall stay. Thank you for sharing your experience with us!

6/10 - 괜찮아요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service was decent the room service was great! What I didn't like is there is no kind of discount and I've stayed here 5 days now you like to squeeze you for money.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Rob, Thank you for sharing your feedback with us. We're glad you enjoyed our room service during your stay. We strive to offer competitive pricing for our services and hope you were able to take advantage of all the amenities provided during your time with us. Your concerns will be forwarded to the management for further review.

4/10 - 별로예요

Christopher

별로예요: 숙박 시설 상태 및 시설
I mean it’s a Super 8..
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Christopher,Thank you for choosing to stay with us at Super 8. We appreciate your feedback and value your opinion as our guest. Should you have any specific concerns or suggestions for improvement, we encourage you to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Jeffrey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I checked in the card, key machine was broken so I didn't have a key for a day!! Talk about inconvenience. Also, I told them since they didn't have a door tag I didn't want my room cleaned.!!!! And did they listen. No they still cleaned it. I didn't want them in my room.!!! Bad communication!!! Will never stay there again!! Brian Gullo is useless won't even return my call!!
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Jeffrey,We apologize for the inconvenience you experienced during your stay. We understand the frustration of not having a key for a day and we apologize for the inconvenience caused. Regarding the cleaning of your room, we apologize for the miscommunication. We will address this issue with our housekeeping team to ensure it doesn't happen again in the future. Thank you for bringing this to our attention.

8/10 - 좋아요

Penelope 님, Freeland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff courteous, easy access to Highway, clean room and surroundings. Nice to have breakfast.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Penelope,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff was courteous and that you liked the convenient access to the highway. We're also glad to know that your room and its surroundings were clean. It's great to hear that you enjoyed the breakfast as well. We appreciate your feedback and hope to welcome you back again soon!

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room and good staff for check in
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Karen,Thank you for sharing your positive experience with our clean rooms and friendly staff during check-in. We take pride in providing a clean and welcoming environment for our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 - 너무 별로예요

Theo

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Theo, We're sorry to hear that your experience at our hotel was less than satisfactory. We value your opinion and invite you to reach out to us directly with any specific feedback so that we can address any issues you encountered. We hope to have the opportunity to make it up to you in the future.

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Carlos, We regret to hear that you did not have a satisfactory experience during your stay. We kindly request you to reach out to our hotel directly so that we can address your concerns and make the necessary improvements. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Teresa

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Teresa, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

Stephen

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Stephen,We're thrilled to hear that you had a fantastic stay with us! We strive to provide excellent service and a memorable experience for our guests. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another wonderful stay!

6/10 - 괜찮아요

Moises

별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Moises, We appreciate you choosing our hotel for your stay. If there is anything specific that you would like to share about your experience, we encourage you to reach out to us directly. We value your input and are always looking for ways to improve our services.

10/10 - 훌륭해요

Ananth

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Ananth,Thank you for taking the time to leave a review. We value all feedback from our guests and apologize for any issues you may have experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns in more detail.

2/10 - 너무 별로예요

llino

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello llino,We apologize for any inconvenience you experienced during your stay. We kindly request you to reach out to our hotel directly to share any feedback you may have had, as it is important for us to address the issues you encountered.

8/10 - 좋아요

Le'Russyan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 29일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Wendy

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Wendy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and are thrilled that we met your expectations. We hope to welcome you back soon for another perfect stay.

8/10 - 좋아요

Bali Kathleen

좋아요: 청결 상태
별로예요: 직원 및 서비스
The hotel itself is OK--it is nicely decorated with large photos of San Francisco and it's in a convenient place. The curtains in the room I stayed in were ripped and the toilet didn't completely flush, but overall the facility itself is OK. The woman who checked me in, however, was incredibly rude and unpleasant. I was happy that the man who checked me out was much nicer and provided the kind of customer service the owner should want.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Bali Kathleen, Thank you for sharing your feedback. We appreciate your positive comments about the hotel decor and location. We apologize for the inconvenience caused by the issues with the curtains and toilet. Our team will address these concerns promptly. We appreciate your kind words about the gentleman who checked you out. We will share your feedback with our team. We hope to have the opportunity to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

luis

2023년 10월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello luis, We apologize for any inconveniences you may have experienced during your stay. Please reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to make it right for you in the future.

2/10 - 너무 별로예요

Santos

별로예요: 청결 상태
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Santos, We're sorry to hear that you had a disappointing experience during your stay. We encourage you to reach out to us directly so we can understand and address any issues you may have encountered. We value your feedback and want to ensure that all of our guests have a positive stay with us.

10/10 - 훌륭해요

Sared

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 2월 9일
Hello Sared,Thank you for choosing our hotel for your stay! We are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.

6/10 - 괜찮아요

Santos

No parking
2023년 11월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 8일
Dear Santos, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the absence of adequate parking that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make it right. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Customer Care Team

6/10 - 괜찮아요

Ene

연인과의 여행
좋아요: 편의 시설/서비스
Accesible facilmente
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Ene,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the accessibility of our property. We strive to provide convenience to all our guests and we are glad to hear that you found our hotel easily accessible. We hope you had a comfortable stay overall and we look forward to welcoming you again in the future.

10/10 - 훌륭해요

Leticia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Leticia,We are thrilled to hear that you had a fantastic experience during your stay with us! It means a lot to our team that you rated us so highly. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the near future!

6/10 - 괜찮아요

David

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello David, We appreciate your recent stay at our hotel. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so that we can address them appropriately. We value your satisfaction and hope to welcome you back in the future.

10/10 - 훌륭해요

kurnal

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello kurnal,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Michael

별로예요: 직원 및 서비스, 편의 시설/서비스
Desk person in the office is a dope fiend
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Michael, Thank you for bringing this matter to our attention. We take all feedback seriously and will address it with our team to ensure a consistent level of service. Our focus is on providing the best experience for our guests and we apologize for any inconvenience you may have encountered. Feel free to contact our management for further assistance.

10/10 - 훌륭해요

Guillermina

2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 15일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
stairs
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Michael,Thank you for sharing your feedback regarding the stairs at our hotel. We apologize for any inconvenience you may have experienced during your stay. We understand that accessibility is important, and we will take your comments into consideration for future improvements. We appreciate your business and hope to welcome you back again soon.

8/10 - 좋아요

manuel

2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello manuel,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

6/10 - 괜찮아요

Rajesh

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Rajesh, We appreciate you choosing our hotel for your recent stay. We understand that your experience may not have been perfect and we would like to hear more about your stay. Please reach out to us directly so we can address any issues you may have had. We value your feedback and hope to have the opportunity to make it right for you.

6/10 - 괜찮아요

Marco

가족 여행
The room wasn’t as new/clean. There’s is hand soap and the hair dryer is not working.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 20일
Hello Marco,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team will investigate the cleanliness of the room and ensure that all amenities, including the hand soap and hair dryer, are in working order for future guests. We appreciate your valuable input.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought that I was gonna have a little problem with the counter person, because I had a room that smelled like cigarettes. I switched rooms, only to have the other room smell worse. The counter guy seemed to not like me switching back to previous room. Otherwise, everything was good
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello David,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your patience while we addressed the room odor issue. We strive to provide excellent service to all our guests, and we apologize if this was not reflected in your interaction with our counter person. We hope you had an overall enjoyable stay with us and we look forward to welcoming you back in the future.