The front desk staff was great. The room wasn't very clean and the lights turned out whenever I moved in the bed, which was concerning. I also have issues with the manager. I booked a fully cancellable 4-night stay via Expedia. When I arrived at the hotel and said I would only be staying one night, they said I needed to call Expedia to change the reservation. I went to my room and called Expedia. During the 13-minute call (which another person witnessed and I have a phone record of), the Expedia rep put me on hold, called the hotel to cancel the room for the last 3 nights, then informed me the hotel agreed to the cancellation (which I confirmed with the front desk). We left the next day believing everything was fine. Not only did the hotel then charge me for 4 nights, they charged for 4 days of parking, which was not part of the original reservation. At first, the manager claimed it was because we didn't physically check out. I argued did what is typical - we left a key with the front desk staff and one in the provided place once we used it to exit the garage. Later they said, we never canceled with Expedia. The manager has not called me back to discuss a fair resolution. When Expedia attempted to call the hotel multiple times while I waited on hold (two times) to resolve the issue, they were unable to get through to the hotel. I then received several follow-up emails from Expedia saying they were unable to make contact with the hotel management. Honestly, the hotel manager