외관

익스텐디드 스테이 아메리카 스위트 버밍엄 와일드우드 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 552개 이용 후기 중 146개" "
평점 8 - 좋아요. 552개 이용 후기 중 163개" "
평점 6 - 괜찮아요. 552개 이용 후기 중 101개" "
평점 4 - 별로예요. 552개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 552개 이용 후기 중 64개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Matthew 님, Talihina

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is dated, stairwells were very dirty, outside doors only worked after keying the card 4 or 5 times, there is NO elevator, the cabinets in the room were stuck shut from grease, there was no coffee machine in the room and there was no real breakfast, only some muffins, luke warm water and luke warm coffee. The staff was nice enough, and the bed was comfortable.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 15일
Dear Matthew, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the dated facilities, cleanliness issues, and maintenance concerns is disappointing, and we sincerely regret falling short of your expectations. Please know that we take these matters seriously and have already taken steps to address them with our maintenance and housekeeping teams. Additionally, we apologize for the lack of in-room amenities and breakfast offerings. Rest assured, your comments will be used constructively to enhance our services for future guests. We appreciate your kind words about our staff and the comfort of our beds. We hope to welcome you back and provide you with a much-improved experience.Sincerely,Hotel management

6/10 - 괜찮아요

James

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Just not clean enough for me, good price but there are others with the same price range that are cleaner & in much better shape!
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 9일
Dear James, We appreciate you taking the time to write a review. We apologize for your difficulties and will work with our team to improve it. Please connect with the front desk team for any help you need while you are with us. They are always happy to help you. Thank you for choosing our brand, and we look forward to your next visit! Sincerely,Hotel Management

6/10 - 괜찮아요

Sayon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Rooms are renovated. Have all the amenities but has an odor that smell like cigarettes smoke. Bathroom tub had some rust on the inside.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 31일
Dear Sayon, Thank you for sharing your experience. We're pleased you enjoyed the renovated rooms and our thoughtful amenities. However, we sincerely apologize for any discomfort caused by the odor and bathroom tub, and we appreciate your bringing these matters to our attention. We regret any oversights while preparing your room. We'll share your concerns with our housekeeping and maintenance team to ensure a better experience for future guests. We hope you consider staying with us again, allowing us the opportunity to exceed your expectations.Sincerely,Hotel Management

2/10 - 너무 별로예요

Paula

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches and terrible staff
답변 제공: Hotel Management 님, 2024년 1월 25일
Dear Paula, Thank you for sharing your comments about our hotel. Please accept our apology for the service you received from staff. We aim to provide the best customer service possible and regret not meeting this expectation. Our pest control provider does service our hotel on a routine basis. We will address these issues appropriately, and we thank you for your patience. Thank you once again for your valuable feedback, and we hope to accommodate you again soon.Sincerely,Hotel Management

6/10 - 괜찮아요

Gayle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There are no elevators in this facility. Coming into the lobby is approximately 12 steps to get to the main floor. I suppose if you just have one suitcase it's not bad, but we had quite a bit of luggage as we were heading south for a few months. Friendly staff, quiet, main doors are not locked at night and there is no one manning the desk.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 15일
Dear Gayle, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our friendly staff, we hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 - 훌륭해요

the

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
All was amazing except the woman who checked me in was rude and weird.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Isabella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Isabella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Isabella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Iyad

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lakesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

JERMOND

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The young lady who works I think 2shifts is a very sweet girl.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 21일
Dear JERMOND, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the area.Sincerely,Hotel Management

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay
Great stay. People were friendly.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Daphne

출장 여행
좋아요: 편의 시설/서비스
I’m enjoying my stay
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 18일
Dear Daphne, It was a pleasure to read your fantastic review of Extended Stay America. We're thrilled to hear that you're enjoying your stay with us! Your satisfaction is our top priority, and we're delighted that you're having a positive experience. If you need anything or have any questions, please don't hesitate to reach out to our team. Thank you for choosing to stay with us, and we hope you continue to have a wonderful time during your visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Nelson

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My overall stay was very nice. The area around the hotel could use more lighting but other than that, overal it was a nice stay. I will say the front staff were amazing and very nice.
2023년 8월에 5박 숙박함

8/10 - 좋아요

Robert

2023년 5월에 1박 숙박함

8/10 - 좋아요

Latoya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

jennifer

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Nonsmoking room still smelled of smoke. The floors looked as if they weren’t swept after the last guest. The sink had what looked like dried comet caked around the edges inside. My expectations were much higher for the price. At least the lady at the front desk was nice and helpful, the bedsheets were clean, and I felt safe.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 19일
Dear Jennifer, Thank you for selecting Extended Stay America. We are glad you enjoyed your time here and appreciate sharing the positive highlights. However, we are sorry for the housekeeping issues you encountered in your suite. Your comments are being shared with our concerned team to review and take action. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management

4/10 - 별로예요

Debra

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches everywhere
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 23일
Dear Debra, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

8/10 - 좋아요

Charity

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
This was a nice place for a lay over. The room was spacious and the bed was very comfortable. There was a strange smell like mashed potatoes in the hall, but the room was clean. We were on the non smoking floor, but there was a hint of cigarette smoke. Overall, it was a decent hotel and I would stay again.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and the clerk at the front desk was responsive when the first room sleeper sofa would not work. We were given another room and this one the sofa bed worked but no bed linens. The clerk brought us clean linens at 1:00 in the morning. There was a smell in the room but overall it was clean.
2022년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 24일
Dear Theresa, thank you for taking the time to review our hotel. Although you were satisfied during your stay, we are disappointed we failed to meet 100% of your expectations. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy. Thank you for being our guest at our Extended Stay America, and we hope you will visit again soon. Sincerely, Hotel Management

2/10 - 너무 별로예요

Michael

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dated and dingy. I felt unsafe staying in this hotel. Would not recommend.
2022년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 17일
Dear Michael, thank you for choosing our hotel for your visit. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

4/10 - 별로예요

Lisa

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Know the condition of room
Sofa sleeper was broken. Two employees tried to fix. Thought we could use it but during the night found out it was beyond use. Room should never had 4 people booked in it.
2022년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 16일
Dear Lisa, we are thankful for the genuine comments you have shared. We sincerely apologize for the problems you experienced with the sofa bed in your suite. We have shared your comments and will be resolving the issue immediately. Thank you again for your valuable feedback. We hope to have the opportunity to be of service to you in the future. Sincerely, Hotel Management

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Kathleen

2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Sherianne

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
2022년 4월에 1박 숙박함

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique lobby in the sense when you pull up outside it’s subtle and you may pass by it at first like I did. The room was basic and clean but if you need a full kitchen it’s a good stay.
2022년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 3월 23일
Christopher, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations with a kitchenette and that you enjoyed all of the in-room amenities we provide. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management

8/10 - 좋아요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함

6/10 - 괜찮아요

Latasia

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff wasn’t friendly checking in or out. Trash all over parking lot.
2022년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 3월 7일
Latasia, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the service issues you encountered. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

8/10 - 좋아요

Jessie

2022년 2월에 2박 숙박함

6/10 - 괜찮아요

Lakita

가족 여행
The thing I liked about this property is that the some of the staff were friendly, Walmart close by, and close to event we were there for. Other than that, I will never stay here again. First thing, we were called COLORED by another guest. I took care of that. Breakfast was the same muffins and instant oatmeal every single day. The coffee had an after taste. The paper goods were not individually wrapped. When we checked in, the clerk said there is a full kitchen, but would be put us on a list to get the kitchen cookware. We NEVER received them. The toilet paper was very thin, and rough. The hotel actually ran out, and we had to buy our own! The procedures to receive fresh towels, linens, and housekeeping service was not up to par. We had to strip the bed, collect the dirty towels, and take them to the front desk. If clean linen and towels were available, we would be given us fresh ones to make the bed ourselves. Not to mention the bed sleeps horribly. My back was hurting after night one. And the bed was a full, not a queen. While on our stay, we were under a tornado warning. There was NO organized planned for staff or guest to shelter in place. We received an alert on our phones to take cover. I called the front desk to ask what was protocol. I was told once we heard sirens, then we come downstairs. Once we heard the siren, we went down. There was literally only 4 guests, including us, and the front desk clerk there. I will never stay again.
2022년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 2월 23일
Lakita, thank you for reaching us out with your detailed feedback. We always aim to deliver an excellent and comfortable stay for our guests, and we are disappointed to know we did not meet all of your expectations. We regret knowing you were unhappy with our hotel policies for towels and linens and that you were unable to experience a good nights' sleep in your cozy bed. We are also sorry for the disappointment with our breakfast and the lack of toiletry. We have noted your comments and will discuss them with the brand leaders to enhance our facilities. Moreover, we also apologize for any inconvenience caused while the tornado warning and that you felt our staff was not unprepared to handle the situation appropriately. Your concerns are noted, and we will review them with our staff as we are concerned for the safety of our guests. On a positive note, we are glad to see your overall rating and that our location worked out well for you. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known. Sincerely, Hotel Management

8/10 - 좋아요

Katie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and clean
Clean appearance on the outside , need a little more light. Staff was very nice. Room very nice and clean. Would recommend and stay again. Very close to other hotels, and restaurant, shopping.
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Leopoldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy biene
2022년 1월에 1박 숙박함
답변 제공: Hotel Management  님, 2022년 1월 19일
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 - 훌륭해요

Alisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Amazing
2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Marjean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Lori Louise 님, Cape Coral

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2021년 10월에 1박 숙박함
답변 제공: Hotel Management   님, 2021년 10월 27일
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

8/10 - 좋아요

Timothy

2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Suppose to have 2 beds. Sofa bed broken. Said I would get refund. Now she says I have to contact Expedia
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 7월 2일
Thank you for taking the time to evaluate your stay. We regret we were not able to accommodate you and are sorry for the inconvenience this caused. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It had a kitchen
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 17일
Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us and liked our fully-equipped kitchenette facility. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

6/10 - 괜찮아요

Chavez

좋아요: 청결 상태, 직원 및 서비스
Ok
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 13일
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had roaches
2021년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2021년 5월 1일
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room. There are no elevators, which was fine with me, but if you are in need of one, it's a no go.
2021년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 3월 30일
Thank you for staying at Extended Stay America. We were delighted to learn you had a comfortable stay and how much you enjoyed your room. We appreciate your feedback and hope you will be back to revisit soon. Sincerely, Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 3월에 1박 숙박함

10/10 - 훌륭해요

Kyle

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We been stay at extended stay America every trip we took .in the beginning was good .clean and good service.but now seem like they don’t care much any more.very disappointed!!
2021년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 2월 28일
Thank you for being a loyal guest and sharing your thoughts. Although your previous visits have been pleasant, we apologize for not living up to your expectations this stay. We will discuss your comments with our associates to ensure we deliver well-appointed accommodations and excellent service. We hope to host you again on your next trip to our area. Sincerely, Hotel Management

6/10 - 괜찮아요

Miranda

출장 여행
별로예요: 청결 상태
2021년 2월에 4박 숙박함

8/10 - 좋아요

Tristan

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 2박 숙박함