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레드 루프 인 플러스+ 내슈빌 노스 - 굿렛츠빌 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 285개" "
평점 8 - 좋아요. 1002개 이용 후기 중 327개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 192개" "
평점 4 - 별로예요. 1002개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 101개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Kurt

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first thing I did was mop the floor, it was filthy. Under the beds were dirty. I feel anything over $50 per night is way too much for the accommodations. And where was the breakfast?
2024년 4월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 23일
Hello Kurt, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. The situation you described regarding the lack of cleanliness in your room, the dirty beds along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Ashley

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice, but the room was disgusting.
2024년 4월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 14일
Hello Ashley, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. I am glad you found our staff to be nice, despite the lack of cleanliness in your room. Please accept our apologies for any inconvenience this may have caused. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

SUSANNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 12일
Hello Susanna, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Nashville North - Goodlettsville and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Samuel

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is not safe, as we get there, there were guys hanging around the parking lot smoking weed and working on their car and guys going in and out of their room. The room is not clean and we ended up leaving for the safety of my family as we have 2 kids.
2024년 4월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 10일
Dear Samuel,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Nashville North - Goodlettsville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Julian

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick clean rooms that are pet friendly and CLEAN!
2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 31일
Dear Julian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the rooms to be clean, you were able to take advantage of our pet friendly policy and all the other positive features you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice room
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 12일
Hello Linda,Thank you for your review of our property. It's refreshing to know that our Red Roof Inn Plus+ Nashville North Goodlettsville was able to provide you with a nice room. Feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Duane 님, Wyoming

연인과의 여행
좋아요: 직원 및 서비스
Staff is very friendly
2024년 2월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 2일
Dear Duane, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. We appreciate your kind remark highlighting our friendly staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Robyn 님, newark

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t stay here if you plan to be in downtown Nashville. Expensive Uber trips. Nothing nearby to really walk to. Room is subpar. Bathroom tight and small. Stay elsewhere.
2023년 12월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 23일
Hello Robyn,Thank you for being a guest here at our Red Roof Plus+ Nashville North Goodlettsville. We're disappointed in your 1/5 scoring of our property, due to you being displeased with the location of our hotel, your room and the sizing of the bathroom. I really appreciate you bringing this to our attention.Thank you again for sharing your concerns. We wish you the best in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 3박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 13일
Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
How quiet and clean it was
2024년 2월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 10일
Thank you for taking a moment to leave a review, Kimberly. The staff and I at the Red Roof Inn PLUS+ Nashville North - Goodlettsville appreciate your 5/5 score following your stay. I am happy that our quiet and clean hotel pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

4/10 - 별로예요

Amanda

2024년 2월에 1박 숙박함
답변 제공: RediResponse Specialist 님, 2024년 3월 25일
Hello Amanda,I sincerely apologize that your stay at our Red Roof Plus+ Nashville North Goodlettsville didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Timothy

별로예요: 숙박 시설 상태 및 시설
Noisy heating unit, loose floorboards
2023년 12월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 1일
Hello Timothy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE and I appreciate your 3/5 score following your stay. I am sorry to read that you found the heating unit to be noisy and the loose floorboards. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your feedback with the rest of the team.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

6/10 - 괜찮아요

Nicki

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our first room had a TV that was disconnected to cable, and it was unusable. That was inconvenient but ok. It also had an air conditioning/heating unit with the panel completely removed and on the floor. It was unusable and we need a cold room to sleep in, so then we asked to be relocated. They accommodated quickly and easily. The sheets and towels seemed clean enough, but the cloth shower curtain had some... Stains. It was also noisy, we could hear footsteps outside all night. It was an okay place for just laying your head but I probably wouldn't stay again.
2023년 12월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 25일
Dear Nicki,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. It's so disheartening to read that the television situation, the heating unit, the stains and the other highlighted concerns that hindered your stay. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Nevertheless, we appreciate your comments regarding the staff and how they accommodated you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 - 괜찮아요

Faustino

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 13일
Hello Faustino, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Nashville North - Goodlettsville and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Kristin

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 12월 5일
Hello Kristin,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 - 훌륭해요

DIANA

좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 24일
Hello Diana, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Wes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well Kept, Clean, Located conveniently to Interstate, felt perfectly Safe in Location
2023년 9월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 14일
Hello Wes,I am happy to read your stay was enjoyable here at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It was rewarding to hear our staff provided a clean and well kept hotel for you. You also mentioned we were conveniently located to the interstate. We truly appreciate your kind remarks. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid place to stay
For the price, this is a good place to stay. It’s a little bit ran down, but still felt clean and beds were comfy. Decent furniture in rooms and clean beds. I’m overall satisfied with our stay.
2023년 10월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 4일
Hello Elizabeth,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's great to hear that our level of cleanliness, competitive rates and comfortable beds met your expectations. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed for over a week during CMA Fest, and found it a pleasant stay. The rooms were clean and maintained, and the front desk was helpful. We stayed with our cat and had no issues there.
2023년 6월에 9박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 4일
Hello Brandon,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's great to hear that you found our stay with us to be pleasant. I'm happy our pet friendly policy came in handy, also we are glad our level of cleanliness and upkeep met your expectations. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 2일
Hello Cynthia, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Christopher 님, Winston-Salem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot everytime I visit for a Titans Game!!
2023년 10월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 1일
Dear Christopher, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. We appreciate you choosing to stay with us every time. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Brenda

2023년 10월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 1일
Hello Brenda, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

JAMES

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were so polite @ check in. I travel with my service dog & on Oxygen. I was able to park right in front of my room & walk across the parking lot to the dog area for my dog. I had only intended on staying here for 2 days, but due too health issues it ended up being a 5 day stay. I chose to stay here due to keeping the same room & nobody bothered me & I felt safe. It was obvious that they do have ppl that live here. They were very friendly & nice when I was outside. Unlike some hotels where they look like homeless ppl living there & hanging out all over the place watching every move you make. Not a doubt in my mind would I not stay here again. Everyone deserves a high 5 for the work they do @ this Red Roof Inn!
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 27일
Dear James,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. It’s great to hear that found our property to pet friendly and suitable for your accommodation needs include our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Heather

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's exactly what you expected out of a 2star hotel. No reason whatsoever that it should be more than $100 for a room. If you're there for a night or two, you're better off spending the extra $20 and staying literally at any other hotel.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Steven 님, Virginia Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was convenient to get to downtown Nashville, the price was very reasonable. I liked that there were numerous choices for places to eat, especially the cracker Barrel right next door!
2023년 10월에 2박 숙박함

8/10 - 좋아요

Robert

2023년 10월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 4일
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Nashville North - Goodlettsville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have never stayed at a Red Roof Inn and it was chosen based on price, reviews and location. We will try Red roof in the future . Staff very friendly and helpful!!
2023년 10월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 9일
Dear Steven, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. We appreciate your kind remark highlighting our friendly and helpful staff. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 8일
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Rajabu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 9월 28일
Thanks for sharing this perfect rating following your stay at Red Roof Inn PLUS+ Nashville North - Goodlettsville, Rajabu. It's great to see you enjoyed your experience, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Alexandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 9월 27일
Thank you for rating your recent stay, Alexandra. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn PLUS+ Nashville North - Goodlettsville. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Christopher 님, Winston-Salem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always a pleasure when Im in town for the games.
2023년 9월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialis 님, 2023년 9월 21일
Hi Christopher,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

Paula

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
I have stayed here several times and its always been a great experience very friendly staff very clean and vary relaxing
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 17일
Hi Paula,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Nashville North - Goodlettsville with us. It was so rewarding to see that we earned your 10/10 score with our friendly staff and our cleanliness. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.On behalf of Red Roof, we would like to thank you once more for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Broken lock
The door frame was broken. It was as if someone had tried to break the door in a few times. The top lock was coming out of the wall and didn’t work. The tub was dirty. There was actual dirt in the tub and on the floor. One towel had hair on it and another one had some black gunk on it. It was gross. It was nerve-racking staying there.
2023년 9월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 15일
Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. I am sorry that your experience did not meet your expectations due to the broken door frame and top lock you mentioned, the cleanliness of the tub not being up to your standards, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check-in, good location, grest price
2023년 9월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 13일
Hello Maria,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of our staff and the convenience of our location.Red Roof value you as our guest and appreciate your feedback. Thank you for your kind words. We hope to continue to provide great experiences for you. Sincerely, Tianna RediResponse Specialist

10/10 - 훌륭해요

Cassie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 13일
Hello Cassie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Nashville North - Goodlettsville and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 9월 9일
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Erika

단체 여행, 출장 여행
Was clean outside. Sheets were horrible.
2023년 4월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 8월 17일
Dear Erika, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE regarding the cleanliness. I do apologize for the sheets not being up to your standards. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spectacular. Great room
2023년 8월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 8월 16일
Hello Kevin,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Nashville North - Goodlettsville. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our service. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice but a bit dated. We changed flights and we came in earlier than expected , the front desk got us a earlier check in which was greatly appreciated . Only 20 minutes or so from everything in Nashville
2023년 8월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 8월 14일
Dear John,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE regarding the nice property and helpful staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Megan

좋아요: 직원 및 서비스
Motorcyclists were loud all night.
2023년 7월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 7월 24일
Dear Megan, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. I am sorry that your experience was less than ideal due to the noise disturbance you indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

2/10 - 너무 별로예요

Kayle

가족 여행
별로예요: 청결 상태, 직원 및 서비스
The fridge had mold the tv went out there was bugs on the floor wasn't cleaned right
2023년 7월에 5박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 7월 24일
Hello Kayle, We at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE appreciate your feedback regarding your stay with us. It’s sad to know that your stay was less than satisfactory as we earned a 1/5 scoring. You indicated the fridge reported had mold, the floors were unclean and encountered bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciated your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 - 너무 별로예요

Alyssa

2023년 6월에 5박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 7월 24일
Hello Alyssa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MEMPHIS - AIRPORT and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist

2/10 - 너무 별로예요

Etienne

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting room
The room was filthy. Dead bugs and crumbs on floor. Food in drawers. Bathroom had hair and dried urine on toilet. Tv did not work entire visit. Grime on counters and tv. Worst room I had ever stayed in.
2023년 6월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 7월 5일
Dear Etienne, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. I received a copy of your review, and wanted to take a moment to personally respond. It was truly disheartening to read that your stay fell short of your expectations due to the insects you reported, the television that did not work and the uncleanliness of the room as you described. It is important to know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Tianna RediResponse Specialist

6/10 - 괜찮아요

Heidi

가족 여행
별로예요: 청결 상태
I like that it is close to the highway and right next to Cracker Barrel, so we could walk to dinner. I didn't like how the bathroom was dirty - a lot of dirt in the corners and in the bathtub. The toilet wasn't cleaned very well. Also, they make an effort to prevent smoking with all the signs, but everytime we went in or out of our room, some one was smoking right outside our room.
답변 제공: Tianna RediResponse Specialist 님, 2023년 7월 5일
Hello Heidi,Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Nashville North - Goodlettsville. We sincerely appreciate your comments and are happy to hear that our location was convenient to your travel plans. However, I do apologize for the uncleanliness of the room and the odor as you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Tianna RediResponse Specialist

8/10 - 좋아요

Evelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Me gusto el trato del personal de el Loby y limpieza. Cosas a mejórales verificar que funcione lo que provee el hotel. Mi experiencia fue que la tabla de planchar estaba rota y el se ador de pelo no servía. De lo demás esta bueno.
2023년 6월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 6월 21일
Dear Jennifer,We at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRediResponse Specialist

10/10 - 훌륭해요

Angela

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Red Roof Inn Plus in Goodlettsville was in a great location 15 minutes from Nashville, 8 minutes to my church in Hendersonville. Many food options all around. Easy access to gas and the highway. The customer service from the staff at front desk was superb they were courteous and helpful. The initial reason I chose this hotel was because pets are free, I will return with or without my pet. Thank you
2023년 5월에 5박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 6월 10일
Hello Angela,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Nashville North - Goodlettsville. It is rewarding to see that your stay was good, that you found the staff courteous and helpful and that you were able to take advantage of our pet friendly policy. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,AbigailRediResponse Specialist

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, comfortable and quiet
2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 29일
Hello Kathleen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE. I am happy to hear that you found our hotel to be clean, comfortable, and quiet prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Mikailah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 28일
Hello Mikailah, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ NASHVILLE NORTH - GOODLETTSVILLE and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 - 별로예요

Ethan

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I booked this place due to the price and positive reviews and that was a mistake. It was just me and I only needed somewhere to sleep for the night; however, it was quite disappointing. The bathroom felt yucky and looked like it had barely been cleaned. There was noticeable (long) hairs located throughout the shower and the toilet also had visable signs of recent use that had not been addressed. The tv remote could only turn volume up or mute. I was unable to locate a tv guide or Wi-Fi code. It was also loud throughout the night as other guests would be in/out into really late hours - car alarms going off and folks having conversations nearby the door. Overall, paying more for another place is definitely the better option for a more comfortable and relaxing stay.
2023년 5월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 5월 25일
Hello Ethan,Thank you for providing us with details about your stay at Red Roof Inn PLUS+ Nashville North - Goodlettsville. I was disheartened to read that you encountered some noise disturbance, the TV remote didn't work properly, the bathroom felt yucky amongst the other concerns you mentioned that made your stay less than ideal. Please accept our apologies. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future.The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

10/10 - 훌륭해요

Louise 님, East Williston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great area property clean and safe and economical
2023년 5월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 5월 25일
Thank you for taking the time to write a review of your stay at Red Roof Inn PLUS+ Nashville North - Goodlettsville, Louise. I truly appreciate your comments regarding the our area being great and our property being clean and safe and economical. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist